Title: Customer Success Manager (Retention and Growth)

Location: Remote

Working Hours: 7.30 PM to 4:30 AM (IST)

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 120,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You’ll Do

Birdeye is looking for a Customer Success Manager for Retention and Growth with a passion for relationship management. The successful candidate will nurture and manage accounts to maintain a healthy life-cycle, while ensuring and allowing customers to see the benefits of Birdeye’s new platform and renew. This role is vital and hands-on role, where you will work hand-in-hand with customers to help improve their online reputation.

Responsibilities

• Responsible for renewals of Birdeye’s clients

• Monitor and analyze account health to identify churn risk

• Win back clients who have requested a cancellation

• Utilize your creativity to refine and innovate processes to improve Customer Success

• Leverage your sales skills to reinforce the value proposition of BirdEye

• Be the point of escalation for clients and salespeople to ensure client satisfaction

• Develop methods for managing customer satisfaction

• Leverage research and understand of our clients industries to create tailor-made solutions

• Handle some financial and billing issues for Birdeye clients

• Additional assigned projects as assigned

Requirements

• 2-7 years of experience in a customer facing support/success/account management/retention role.

• Customer experience champion.

• Strong oral and written communication skills.

• Consultative approach to account management.

• Deep customer empathy.

• Understanding of SMB space, particularly in the specified vertical.

• Exceptional Saas product knowledge.

• Ability to effectively manage delicate customer situations

• Organized and reliable - Able to work as a team with little direction when necessary

• Knowledge of Sales force CRM a plus.

• Bachelor’s degree preferred.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times

JOB DESCRIPTION

We are currently seeking expression of interest to build our Frontline Operations network Nationally. We are seeking HR, HC and MC Truck Drivers. Join our candidate pool and be the first to know about opportunities with TGE!

The Opportunity

Team Global Express is in a constant look out for multi – skilled, HR, HC & MC Drivers to join our expanding team Nationally. If you have strong safety focus and are results driven and looking to be a part of a newly transform dynamic brand, we invite you to register your interest.   

What’s on offer:

• Permanent Full -Time positions.

• Great rates, penalties, and overtime.

• Rostered work depends on role and location. Weekend and weekday.

• Competitive Super: up to 15% Superannuation.

• Our Brand: Team Global Express was listed as one of LinkedIn’s Top Companies of 2023 in Australia.

• Staff Discounts: Enjoy various benefits from Coles Express, G’Day Rewards, Officeworks, Hertz, and more.

• Excellent career development/advancement opportunities/free access to Skillsoft Percipio Learning.

• Learning & Development, currently implementing our very own training academy.

• Employee Recognition & Rewards Programs.

• We offer our staff an employee assistance program, encouraging well-being & mental health.

• Nominated ‘Best Carrier’ (NORA Solution Partner Awards).

What are we looking for?

• Must have a safety-first approach and demonstrate WHS practices and procedures consistently.

• Follow and comply with company procedures, including hazard, near miss and incident reporting processes.

• Experienced HR / HC / MC that hold correct Licenses.

• Must be able to load and unload freight.

• Previous experienced in working within a fast-paced Logistic Environment.

• Good communication skills.

• Must be able to drive a combination of Automatic and Manual Vehicles

If you are keen to be a part of our team. Please apply to express your interest. You will be given the opportunity to answer a few questions relating to your experience and interest for us to identify what role and area of the business your experience will be best suited. 

More About Team Global Express

Providing superior customer experiences and operational excellence, Team Global Express is Australia’s largest intermodal logistics provider. An Australian owned business (established in 1888), we employ over 10,000 employees across over 150 locations. We build unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

**Official logistics provider for FIFA’s Women’s World Cup!

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

JOB DESCRIPTION

We are currently seeking expression of interest to build our network for our Frontline Operations Nationally. We are seeking Mechanical Fitters and Electricians to join our candidate pool and be the first to know about opportunities with TGE!

The Opportunity

In the beginning of 2024, Team Global Express will be looking for qualified Electricians and Mechanical Fitter for our Banksmeadow Depot.

If you have strong safety focus and are results driven and looking to be a part of a newly transform dynamic brand, we invite you to register your interest.   

What’s on offer:

• Permanent Full -Time positions.

• Great rates, penalties, and overtime.

• Rostered work.

• Our Brand: Team Global Express was listed as one of LinkedIn’s Top Companies of 2023 in Australia.

• Well-Being: We offer free well-being and mental health services to all employees.

What are we looking for?

• For Mechanical Fitter – Completed Tertiary/T.A.F.E: Mechanical Engineering Trade Certificate or Certificate III in Engineering – Mechanical Trade.

• For Electrician – Completed Tertiary/T.A.F.E: Electrical engineering trade or Certificate III in Electrical Fitting and A Grade Electrical Licence.

• Must have a safety-first approach and demonstrate WHS practices and procedures consistently.

• Follow and comply with company procedures, including hazard, near miss and incident reporting processes.

• Good communication skills.

• Familiarity with using computer to be able to fill in shift reports and raise work orders.

NOTE: This role works on a fixed shift roster (AM, Day or PM)

If you are keen to be a part of our team. Please apply to express your interest. You will be given the opportunity to answer a few questions relating to your experience and interest for us to identify what role and area of the business your experience will be best suited. 

More About Team Global Express

Providing superior customer experiences and operational excellence, Team Global Express is Australia’s largest intermodal logistics provider. An Australian owned business (established in 1888), we employ over 10,000 employees across over 150 locations. We build unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

**Official logistics provider for FIFA’s Women’s World Cup!

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

JOB DESCRIPTION

We are currently seeking expression of interest to build our Frontline Operations network Nationally. We are seeking Forklift Operators. Join our candidate pool and be the first to know about opportunities with TGE!

The Opportunity

Team Global Express is in a constant look out for multi – skilled Forklift Operators to join our expanding team Nationally. If you have strong safety focus and are results driven and looking to be a part of a newly transform dynamic brand, we invite you to register your interest.   

What’s on offer:

• Permanent Full -Time positions.

• Great rates, penalties, and overtime.

• Rostered work depends on role and location. Weekend and weekday.

• Competitive Super: up to 15% Superannuation.

• Our Brand: Team Global Express was listed as one of LinkedIn’s Top Companies of 2023 in Australia.

• Staff Discounts: Enjoy various benefits from Coles Express, G’Day Rewards, Officeworks, Hertz, and more.

• Excellent career development/advancement opportunities/free access to Skillsoft Percipio Learning.

• Learning & Development, currently implementing our very own training academy.

• Employee Recognition & Rewards Programs.

• We offer our staff an employee assistance program, encouraging well-being & mental health.

• Nominated ‘Best Carrier’ (NORA Solution Partner Awards).

What are we looking for?

• Must have a safety-first approach and demonstrate WHS practices and procedures consistently.
• Follow and comply with company procedures, including hazard, near miss and incident reporting processes.
• Experienced Forklift operators that hold correct Licenses.
• Must be able to load and unload freight.
• Previous experienced in working within a fast-paced Logistic Environment.
• Good communication skills.
• Must be able to drive a combination of Automatic and Manual Vehicles

If you are keen to be a part of our team. Please apply to express your interest. You will be given the opportunity to answer a few questions relating to your experience and interest for us to identify what role and area of the business your experience will be best suited. 

More About Team Global Express

Providing superior customer experiences and operational excellence, Team Global Express is Australia’s largest intermodal logistics provider. An Australian owned business (established in 1888), we employ over 10,000 employees across over 150 locations. We build unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

**Official logistics provider for FIFA’s Women’s World Cup!

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

Role and Responsibilities

The Simulation Technician is responsible to the Maintenance Manager (or delegate) to perform all preventative and corrective maintenance on training devices under support in a safe and effective manner, ensuring maximum successful training events are able to be achieved by the end user. The platform you will be working on is for the AW139 Flight Simulator.

This is a permanent full time role, based in Bankstown, NSW.

Key Responsibilities

• Carries out all maintenance tasks effectively as directed by Senior Simulation Technician or Maintenance Manager
• Assists Senior Simulation Technicians with investigations supporting site based engineering development needs
• Participates in maintenance related continuous improvement activities
• Works to CAE’s Environment, Health & Safety Management System

Our Ideal Candidate has:

• Cert IV in Aeroskills Avionics (or similar)
• Sound knowledge of computer/IT system and networking
• Senior First Aid & CPR
• Aviation and/or flight simulator industry experience

Note: as the Australian Department of Defence is a major client, you must hold a current SECRET (NV1) clearance. Australian citizens only.

CAE Australia Offers 

• A supportive culture for all employees
• Brand new flexible leave policy
• Exciting career paths with global avenues\
• Corporate discounts, such as Private Health Insurance and more

Applications

If this role fits what you are looking for and you believe you have the necessary skills and experience, please click ‘Apply Now’ – remember to add your CV!

Please note that all applications will be reviewed after our holiday period shutdown, week commencing 8th of January, 2024.

Follow us on Twitter: CAE_Inc
Facebook: www.facebook.com/cae.inc
LinkedIn: www.linkedin.com/company/cae

Instagram: www.instagram.com/CAE_inc

#LI-AL2 #CAE #workingatCAE #CAErecruiting

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

Finance Manager/Business Partnering opportunities available in our Financial Services Teams at CBA.

Now is the time to join a recognised leading Financial Services team in the financial services industry.

Given CommBanks commitment to building a simpler, better bank, we have a number of opportunities at the Manager level supporting our financial services teams.

Please note – This is an Expression of Interest, It is still strongly encouraged that you still apply for other roles in our business.

Join a high performing team!

Key duties will include:

• Partnering with the varying businesses in the development of robust business cases that reflect the expected financial and operational outcomes of any given project/initiative.

• Working closely with Core Finance teams to support them in understanding the financial performance of the business unit you are responsible for to drive the right outcomes for the Group.

• Providing financial management and analysis to your business unit up to CFO level, as well as the whole of Finance.

• Helping the business optimise performance and achieve performance targets, including active support for and involvement in continuous improvement/productivity initiatives.

We’re interested in hearing from people who have

• CA/CPA/CFA/ACCA qualification

• Experienced in mapping processes, implementing improvements and a natural curiosity to know more and improve processes

• Ability to work collaboratively across multiple teams and influence change

• Demonstrated ability to manage multiple deliverables simultaneously

• High degree of commercial acumen

• Strong strategic thinking and analytical skills

• Financial Services background and experience desirable

• Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

What next? 

Our team is looking to connect with finance professionals who are interested in being part of a high performing, customer-focused and passionate culture to build a simpler, better bank. We welcome you to express your interest. Candidates will be contacted if they are deemed suitable for vacancies within our wider finance services portfolio.

Finance Manager, Financial Planning & Analysis opportunities within our Retail Banking Finance, Institutional Banking and Markets Finance and Group Finance teams now available at CBA.

Now is the time to join a recognised leading Financial Services team in the financial services industry.

Given CommBank's commitment to building a simpler, better bank, we have a number of opportunities at a Senior Manage level supporting our Operations and Group Support Services Finance teams.

Key duties will include:

• Oversight of the Expenses Performance, Budgeting and Forecasting processes for BU with a focus on highlighting financial opportunities/risks and insights.

• Assist with month end reporting deliverables, ensuring that operational and financial processes result in timely and accurate financial results and forecasts and act as a key point of contact for any queries. Includes FTE and Wave reporting.

• You will need to understand the processes, which derive the financial results and ensure suitable controls are in place to ensure ongoing resilience and reliability, with a focus on continuous improvement.

• Provide insight into key drivers of expense performance to senior leadership.

• Preparation of regular reporting including Commercial and Strategic Insights used in business performance monitoring and decision-making.

• Quarterly, half-yearly and year end reporting, including CEO Packs.

• Being a trusted business partner with stakeholders across the business to enable deliverables to be completed on time and resolve issues efficiently

• Build the relationship with peer teams across the Group, developing a forum for knowledge sharing and continuous improvement.

• Positively contribute to team culture and the work environment.

• Strong financial control and governance mindset and approach to work carried out.

We’re interested in hearing from people who have

• Graduate qualifications in a numerate discipline preferably finance, business or economics

• Post graduate qualifications preferred (CA/CPA, MBA)

• Financial Services experience in a banking environment is preferable;

• Strong experience in a financial performance management;

• Strong problem solving and analytical skills;

• Strong leadership and team management skills;

• High degree of commercial acumen;

• Ability to prioritise and manage multiple deliverables.

• Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

Your Development

In Financial Services, we take a proactive approach to your career development. Your ongoing development would be part of an integrated development plan. Living the CBA leadership principles and demonstrating our values opens up great opportunities at CBA. If you would like to hear more about this role please Apply.

Please note – We are seeking Expressions of Interest within these teams for present and future vacancies. Successful candidates will be contacted for a further conversation around suitability.

Senior Analyst opportunities available in our investment, divisional, planning, forecasting, and group performance reporting teams.  

Now is the time to join a recognised leading Financial Services team in the financial services industry.

Given CommBanks commitment to building a simpler, better bank, we have a number of opportunities at the Senior Associate/Senior Analyst level supporting our financial services teams.

Please note – This is an Expression of Interest; it is still strongly encouraged that you still apply for other roles in our business.

See yourself in our team

The purpose of the roles is to help deliver the strategic agenda for FR&A. This will involve delivering value-adding, insightful reporting and analysis to the Board, CEO, CFO, ELT, Executive General Manager Group Finance, and Group Treasurer, Investment bank, relating to the strategic direction and performance of the Group.

Your responsibilities are varied, ranging from being the key business partner in Group Finance for selected Business Units and Subject Matter Experts, ensuring the successful co-ordination, execution and delivery of the monthly financial dashboards, quarterly trading updates, and semi-annual results for the Profit Announcements, to providing ad-hoc value-add analysis to FR&A’s key stakeholders.

Key duties could include:

• Investment spend forecasts and insights for senior management as well as reporting on the effectiveness and efficiency of the investment portfolio and resources.

• Successful co-ordination, execution and delivery of the Group's monthly “flash” result to the CEO and CFO

• Successful co-ordination, execution and delivery of the monthly financial dashboards to the Executive Leadership Team, CEO and the Board

• Assist in the preparation of external results reporting on the investment portfolio and preparation of Annual Operating Plans and Quarterly Business Review memos.

• Ad hoc analysis of the project delivery workforce and allocation of funding with focus on optimisation

• To provide independent review of strategic equity investments and transactions and advice to the Group CFO

• Engage and partner with stakeholders across various parts of the Group.

Your experience could include:

• Risk Mindset - All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

• Strong analytical, problem-solving skills, and commercial acumen

• Excellent communication and stakeholder management

• Exceptional attention to detail

• Advanced MS Excel and PowerPoint skills

• Demonstrated ability to manage multiple deliverables simultaneously.

• Innovative and able to drive results.

• CA/CPA/CFA/ACCA qualified and Big 4 background preferred (could be from a deals, audit or performance reporting background)

What’s next?

Our team is looking to connect with Fina professionals who are interested in being part of a high performing, customer-focused and passionate culture to build a simpler, better bank. We welcome you to express your interest and learn more about current opportunities. We will be in contact with suitable candidates.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you are interested in.

"At CommBank we are proud to support flexibility, let's discuss what this means for you"

Express your interest in joining CBA in an FP&A capacity!

Whilst this is an Expression of Interest, we strongly encourage you to still apply for other roles in our business.

Now is the time to join a recognised leading Financial Services team in the financial services industry.

Given CommBanks commitment to building a simpler, better bank, we have a number of opportunities at the Analyst level supporting our Retail Bank, Business Bank and Institutional Banking and Markets.

Analyst roles within the CBA team work closely with senior management and staff across all divisions of the Group. Express your interest today for a role and begin your journey to joining the #commbanklife.

Do work that matters

• Consolidation of monthly revenue and expense information

• Assist with month end processes and submission

• Provide in-depth analysis of various expense items

• Provide timely responses to ad-hoc business request

• Providing a strong control focus including DQ reconciliations

• Develop a strong understanding of your business unit

• Contribute to the budgeting and forecasting process, including liaising with offshore counterparts

• Develop and improve the format, structure and content of management information provided

• Understand and suggest improvements to the data collection and dissemination process

We’re interested in hearing from people who have

• CA / CPA qualification or working towards

• Business related degree (commerce, economics, business, finance, accounting)

• Demonstrated experience in accounting and financial management (e.g. budgeting, forecasting, performance reporting and analysis)

• Well-developed numeracy and analytical skills: identifying key issues, trends and themes

• Strong data analytics, MS Excel and SQL knowledge, highly desirable

• Good commercial acumen and attention to detail

• Understands business drivers to provide genuine business valued output and analysis

• Actively builds relationships within and across business streams, functional areas and regions

• Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

What’s next?

Our team is looking to connect with Risk professionals who are interested in being part of a high performing, customer-focused and passionate culture to build a simpler, better bank. We welcome you to express your interest and learn more about Finance Analyst opportunities. We will be in contact with suitable candidates.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you are interested in.

• You have 6+ years of experience and in-depth knowledge in Product Management across one or many industries in the Private Sector, including Retail, FMCG, Transportation, etc.
• You have proven expertise in delivering complex consulting projects, where you have led agile teams on a large scale.
• You have demonstrated success in working with senior clients and stakeholders, providing advisory on Product Strategies, creating Product Roadmaps and prioritisation methods and techniques.
• You have deep experience in business analysis, business change and documenting requirements to produce specifications for any new or change to technology and business solutions.
• You have deep experience leading cross functional teams from the capacity of a Product Owner and/or Business Analyst.
• Excellent communication, presentation, and moderation skills.
• Structured problem-solving skills and logical thinking, as well as the ability to develop new ideas and conceive new approaches and solutions.
• Experience in coaching and mentoring individuals with a continuous focus on personal and professional learning and growth.

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

This role is to support the execution of change programs for an enterprise-wide data transformation initiative at work in partnership with the Data, Technology & Delivery Team, and enterprise stakeholders.

This role is expected to work across both agile and waterfall initiatives, working closely with product owners, scrum masters, project/delivery leads and human centred design practices. This role will span multiple programs of work being delivered as a portfolio of change.

• Work closely with executives, sponsors and other stakeholders and assist them with providing change management delivery on a portfolio of projects which may cover technology, business change, people change and product change.
• Work with the Delivery Leads and organisation change management project leads to provide a portfolio view of business and technology change.
• Key change management activities may include:
  • Cross delivery stream change impact aggregation and management
  • Assessing change impact for cross stream scope changes
  • Consolidated change management plan including stakeholder management plan (Program level view of stakeholders and potential cross stream overlaps)
  • Program level communications plan and execution
  • Identify training / education synergies across delivery streams.
  • Work with executives, sponsors, and other stakeholders to help drive the change outcomes.
  • Assist with the definition of the people and cultural elements of the desired state and ensure that they are integrated with the technical and operational elements.
  • Assist with identifying the human variables that will impact risk/success and provide support to put in place measurable criteria of those variables.
  • Help identify the key roles and expectations of the sponsors of change, those who implement the changes, and the employee base who must operate in a constantly changing environment.
• Help building organisational change management knowledge, skill, and competency at business and functional levels through active demonstration on projects.
• Working across agile, waterfall and lean projects and confidently operating in the respective delivery ceremonies

The Senior Knowledge Management Specialist will be responsible for actively facilitating the creation, editing, and maintenance of effective, easy to use documentation and other knowledge resources for ServiceNow’s Global Cloud Services organization that runs the infrastructure engineering and Operations for the company. 

This opportunity will also play a vital role in the continual improvement of the knowledge management processes and assets by performing regular analysis, reporting, and training. 

As ServiceNow continues to grow and evolve, so will this role. A successful candidate will be innovative, flexible, and self-motivated. The ability to function under some ambiguity in a fast-paced environment is essential. If you enjoy working in a dynamic environment, together with other talented staff to deliver world-class services, this is the career opportunity for you! 

Responsibilities

• Actively coach users on the various aspects of using the knowledge base and effectively sharing knowledge with the intended users of the knowledge base articles, including employees internal and external to Global Cloud Services using the provided guidelines. 
• Commit to learn the intricacies of the knowledge application as it is deployed on the instance, the knowledge program standards and practices, and the GCS teams who are the customers of the knowledge base. 
• Assist with coaching users on how to edit and review their knowledge base content to meet the standards defined in the AQI (article quality index).  
• Coach teams and users to address their feedback and manage their article content using the dashboards provided. 
• Create and deliver training on the development and management of documentation and other knowledge resources 
• Analyze feedback, usage statistics, and other data to prioritize the creation and improvement of knowledge resources 
• Update the style guide and acronyms dictionaries as needed 
• Create, analyze, and report on metrics to measure the usage, adoption, success of knowledge resources 

Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. 

Working in the Claims - Group team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

In this role you will:

• Independently manage a portfolio of claims end-to-end
• Active engagement of key stakeholders to deliver timely outcomes for customers
• Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
• Provide exceptional customer service including management of claims, communication and inquiries
• Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
• Participation in case conferences, peer case discussions, instructing third party service providers

Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. 

Working in the Claims - Retail Income Protection team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

In this role you will:

• Independently manage a portfolio of claims end-to-end
• Active engagement of key stakeholders to deliver timely outcomes for customers
• Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
• Provide exceptional customer service including management of claims, communication and inquiries
• Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
• Participation in case conferences, peer case discussions, instructing third party service providers