PRIMARY DETAIL

THE ROLE

• Salary Package: Lecturer (Level B) from $115,787 - $136,995, Senior Lecturer (Level C) from $141,376 - $162,584 or Associate Professor (Level D) from $169,789 – $186,759 plus 17% employer's superannuation and annual leave loading.

• Appointment Type: Full-time, continuing

• Location: Macquarie University (Wallumattagal Campus, North Ryde)

The Role

A position is available within the Faculty of Medicine, Health and Human Sciences for academics with expertise in clinical Audiology teaching and leading research in hearing health.

The Department of Linguistics are seeking an academic in the Teaching and Research (Academic Job Families) . This position will contribute primarily to the Master of Clinical Audiology program, with some additional involvement in teaching in undergraduate courses.

About You

The successful candidate will demonstrate strengths across clinical Audiology knowledge, teaching and experience in the curriculum design and delivery of teaching in Audiology courses. The successful applicant will be expected to develop, teach and convene units at an undergraduate and postgraduate level and will demonstrate strengths for future potential across other teaching streams of the Department. They will hold (or be eligible to hold) a clinical certificate of practice in Australia. The applicant will hold a PhD and have a well-defined and impactful program of research in hearing health or a related field.  

The successful applicant will be aligned with Macquarie University’s longstanding commitment of advancing equity and diversity principles. The successful applicant’s proven track record of developing trust, building commitment, modelling core university values and fostering an environment of collaboration, innovation and excellence will enable them to succeed in this role.   

About Us

The Faculty of Medicine, Health and Human Sciences (FMHHS) is ambitiously pushing the boundaries of progressive thinking and challenging what’s possible to solve some of the big issues of our time, both nationally and on a global scale.

The Faculty’s current education suite includes courses in clinical science, physiotherapy, chiropractic, medicine and public health, psychology, cognitive sciences, linguistics, audiology, and speech pathology. The Faculty forms part of MQ Health, an integrated academic health sciences enterprise which incorporates Macquarie University Hospital and primary and speciality clinics. We have active research programs in neurosciences, health systems and patient safety research, cancer medicine, and clinical sciences, amongst others.

We foster a values-based culture of innovation and creativity to achieve excellence in teaching and to enhance the research performance of the University. We invest in developing the careers and wellbeing of our students and staff and expect all our leaders to live our values of Caring, Integrity, Teamwork, Ambition, Innovation, and Engagement.

Macquarie’s initiative to proactively adopt a ‘Flexibility by Design’ approach to the post-pandemic future of work has been nationally acknowledged as a leader of other industries by the ‘Flex-Ready’ certification awarded to Macquarie as the only university to be so recognised in the Australian Higher Education sector. Connect with us today.

To Apply

To be considered for this position please apply online by submitting your 3-page CV and a separate (2-3 page) document that describes how you meet each of the itemised selection criteria below.

Essential

• Postgraduate qualification in Audiology, eligible for full membership of Audiology Australia;

• Level B Masters or equivalent (or working towards a PhD), Level C PhD in a relevant field, Level D PhD in a relevant field

• Demonstrated academic knowledge in the area of audiology and ability to lead practical classes focused on audiological clinical skills development.

• A track record of delivering high-quality learning and teaching, including the design, delivery, and management of online content, lectures, tutorials, and assessments.

• Demonstrated success in the academic leadership in teaching using innovative approaches, including evidence of positive outcomes.

• Demonstrated experience in contributing to the academic life and administrative tasks of an academic department and a track record of effective team work.

• Excellent communication skills, with an ability to relate to staff and students from all backgrounds and to represent the University to external stakeholders and the general public.

Level D in addition to the above

• Exceptional teaching skills including experience leading teaching teams and learning and teaching initiatives which enhance student outcomes

• Evidence of original and innovative contributions in pedagogy, teaching practice and/or curriculum development

• Demonstrated academic leadership in the delivery of large and/or multidisciplinary programs

Desirable

• Evidence of creating a superior student experience and engagement with cohorts using a range of contemporary learning platforms, technologies and tools.

• PhD within the area of Audiology.

• Experience teaching or conducting research in the area of either electrophysiology or cochlear implants.

• Experience with varied caseloads in clinical practice.   

• Eligible for Audiology Australia Clinical Certificate of Practice.

Appointment level will be in accordance with demonstrated qualifications, skills, and experience.

This position requires you to comply with occupational screening, assessment and vaccinations in line with Macquarie University health requirements and requires a current and valid Working with Children Check Clearance for NSW. You may also have to satisfy Macquarie University that you meet all background checks (including criminal record and qualification checks).

This position requires you to have legal working rights in Australia.

Specific role enquiries: Master of Clinical Audiology Program Director Dr John Newall, Department of Linguistics, at john.newall@mq.edu.au

Recruitment Enquiries: Nithya Elango, HR Assistant at nithya.elango@mq.edu.au

Applications Close: Sunday 31st March 2024 at 11:59 PM AEDT

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

Diversity and Inclusion

Do you have a passion for keeping things running like clockwork? If so, we want you to join our team!  

Working with Sodexo at our internationally regarded clients' corporate office; the Office Manager will oversee administrative tasks, coordinate staff and ensure the operation runs smoothly.

Key Duties will include:

• managing office supplies, issuing access cards
• coordinating corporate facilities
• organizing schedules
• coordinating events
• handling communication
• resolving issues

Success in this role requires strong organizational skills, effective communication, adaptability, and the ability to multitask efficiently. Building positive relationships with clients and team members and implementing efficient processes are also crucial for success.

Who are we looking for?  

We seek someone with a collaborative approach who strives to maintain a productive work environment.

You will have a Bachelor's degree in business administration or a related field and/or  considerable equivalent experience.

Essential skills include proficiency in office software, excellent communication, and organizational abilities. The successful candidate should be able to demonstrate leadership, problem-solving, and decision-making skills with a comprehension of  financial management. 

Why choose Sodexo?  

 Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.    

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. 

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.    

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?  

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.   

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.  

Submit your application today and become part of the Sodexo family!   

Your Career

The Major Account Manager partners with our customers to secure their entire digital experience. You’re motivated by the desire to solve critical challenges facing our customer’s secure environment, so you’re prepared to connect them with a solution for every stage of threat prevention.  This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you’re responsible for leading and driving sales engagements. 

Our solutions are best-in-breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that.

Your Impact

• As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer
• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Travel as necessary within your territory, and to company-wide meetings.

About the role:

This is an excellent opportunity for a Desktop Support Engineer looking to:

• Add value leveraging their skills supporting & managing a Windows environment
• Expand their skills across MacOS, Linux, Databases, Networks and Tools
• Be part of a growing close-knit team

At FinClear the Desktop Support Engineer key purpose is to collaborate with the greater infrastructure team to ensure our people are supported and able to leverage the relevant Hardware, Software Applications/ Systems and related Infrastructure to maximise their potential.

This role will see you work within a team of 14 that is part of a larger cross functional technology team of 60 and growing. Support across BAU and projects are two key areas of this position where you will initially add value supporting our people.

Your efforts will also help free up seniors to stand up other exciting projects that not only will fuel us for future success but also offer you exposure in other areas of infrastructure. This opportunity is ideal for someone skilled that enjoys supporting a Windows environment but wants to broaden their exposure to other parts of the world of infrastructure.

Key responsibilities include but are not limited to:

• Being the focal point offering support and providing an amazing experience to our people
• Provide onsite and remote support
• Understanding issues and troubleshooting
• Oversee the IT-related on & off-boarding of staff along with the preparation & maintenance of required hardware and application configuration
• Create & manage user/device accounts
• Provide technical support & rectification of technical issues
• Assist with the support and management of landline, internet & mobile telecommunications   
• Ensure the performance of local area network (LAN) applications, Wi-Fi network & IT infrastructure are optimised across all sites
• Ensure secure IT systems and infrastructure across all platforms and assets
• Maintain accurate ICT documentation & inventory database
• Provide support for meeting rooms with AV equipment
• Work closely with all teams to enhance processes & implement new technologies
• Provide advice and assistance relating to the Standard Operating Environment for end user computing devices systems
• Install equipment & test software applications as required
• Support the roll-out of new applications and solutions

The Tech Stack:

• Windows, MacOS, Linux
• Microsoft Office Application Suite – Word, Excel, PowerPoint, Teams
• Microsoft Office 365 - SharePoint, OneDrive
• Basic Network Configuration, Analysis and Management
• PowerShell/Batch Scripts
• Ivanti ITSM
• Crowd Strike
• Atlassian Jira & Confluence
• Exposure to Oracle, Postgres, MS SQL Database
• Audio/Video Conferencing Configuration, Analysis and Management
• Multi-Function Device Configuration, Analysis and Management
• AWS

About the Company:

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. 

About this opportunity:

Due to continued growth in our company, we are looking for a motivated HVAC Technician to join the team in our Sydney Branch.

This opportunity will give you autonomy and challenge you to do what you do best on a variety of projects. At the same time, you will have the opportunity to continue to develop your technical and leadership skills.

• Work Life balance and flexibility is a key value at JCI.
• Be well supported with our internal remote tech support and structured training

You will be responsible for systems repair and maintenance including:

• Experience in small commercial installation with an ability to read and follow plans
• Preventative and routine maintenance
• Commissioning installation, overhaul, fault finding and servicing of mechanical services
• Maintaining a wide range of equipment from package units through to chillers and central plant
• Exposure to Johnson Controls’ Building Management Systems
• Quoting small works and site management

About you:

• Experience with chillers and commercial air conditioning
• Refrigeration or Electrical with HVAC experience
• Relevant trade qualification
• Restricted Electrical License
• Current driver’s License

If you are interested in the role, please apply NOW! If you would like to know more about the position, feel free to reach out to Priscilla on priscilla.dib@jci.com #LI-PD3

JCI’s Diversity & Inclusion 

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. ​​​​​​ Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands. 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

The Cybersecurity Engineer, will be a member of our Group Technology Cybersecurity team located in any Datacom office.

We are looking for someone who is passionate about the Cybersecurity sector and is looking to build a career in this space. You will have a solid understanding of networks, firewalls, proxies, SIEM, Endpoint controls, DLP concepts and technologies.

You will have at least 3-5 years’ experience in a Cybersecurity related role and ideally have exposure to security technologies such as Crowdstrike, Azure, Sentinel, Check Point, Palo Alto, Fortinet etc.

It is vital you have a solid understanding of ITIL and experience troubleshooting and resolving application and network problems. Exposure to Security Orchestration and Automation, Threat Intelligence or Threat Hunting are highly regarded.

This role can be based out of any Datacom office in Australia. Australian Citizenship is essential for Federal Government security clearance requirements.

What you’ll do

The core objectives and responsibilities of a Platforms and Operations Cybersecurity Engineer includes the responsibility for maintaining a system or specific components of a system.

This includes:

• Configuring and updating hardware and software
• Establishing and managing user accounts
• Overseeing or conducting backup and recovery tasks
• Implementing operational and technical security controls
• Adhering to organisational security policies and procedures.
• Monitor and analyze various open-source and proprietary threat intelligence feeds to identify emerging cyber threats and vulnerabilities.
• Conduct extensive research and analysis of threat actors, their TTPs (Tactics, Techniques, and Procedures), and motives.
• Lead and coordinate incident response efforts, working closely with cross-functional teams to contain and mitigate the impact of security breaches.

What you’ll bring

• Ability and willingness to self-managing and be proactive
• Advanced understanding of tools, techniques and procedures that modern attackers use to compromise organizations
• A customer centric approach ensuring consistency in delivery of service
• Knowledge of networks, firewalls, proxies' concepts and technologies
• Knowledge of operating system command-line tools.
• Knowledge of system/server diagnostic tools and fault identification techniques.
• Knowledge of systems engineering theories, concepts, and methods.
• Knowledge of organizational information technology (IT) user security policies (e.g., account creation, password rules, access control).
• Knowledge of systems administration concepts.
• Skills in Sentinel are highly desirable and preference for these
• Knowledge of measures or indicators of system performance and availability.
• Familiarity with common threat intelligence frameworks and standards (e.g., MITRE ATT&CK, STIX/TAXII).
• Familiarity and exposure to working on Intelligence platform will be highly regarded

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

The role of Graphic Artist reports into the Graphics Director. The primary focus will be to produce graphics such as maps, charts, tables - and digital artwork for our News, Sport and Entertainment coverage. The majority of work will be digital in output, though there may be the occasion where print work is also required.

The Presentation team creates award winning visual stories, illustrations and graphics for The Age, Sydney Morning Herald, Brisbane Times and WAToday.

We work alongside the countries best journalists, photographers, video producers and editors to produce industry leading visual content that informs and engages our audience. The team works across all platforms and with every topic - from magazine design to data rich interactives, from News and Sport to lifestyle and Entertainment.

Day to day you will:

• Service the newsroom graphics needs 
• Work with Topic Editors on visual content for news and features
• Create Digital artwork and illustration for premium stories. 
• Be audience centric - put our audience experience first and foremost.
• Work quickly and accurately to ensure deadlines are met
• Be a supportive member of the team, providing assistance and advice to others when applicable

Please note, this is a fixed-term position until July 17th. The position will include shift and weekend work . 

For your application to be considered, please submit a portfolio of your graphics. 

We’re looking for a talented Marketing Executive to deliver innovative campaigns designed to engage our publishing metro subscribers and demonstrate subscription value through key content amplification, personalised communications and subscriber offers with the key goal of reducing churn.

You will be responsible for the development and execution of key engagement initiatives using marketing platforms to create a personalised subscriber experience and drive engagement with key content. 

You will collaborate closely with key internal and external stakeholders to ensure our subscribers stay informed and deepen their connection with our newsroom. 

Day to day you will:

• Deliver key engagement initiatives: Develop and execute engagement and subscriber benefit campaigns.
• Manage and execute BAU communications: Develop, send and provide recommendations for BAU email sends plus manage the schedule and creative process for BAU house press and display ads.
• Promote key editorial content: Collaborate closely with our newsrooms to ensure subscribers are informed on the latest from our newsrooms, deepen their connection with our journalists and raise awareness of our breadth of content.
• Build email engagement triggers: Use behavioural data and subscription insights to build compelling messaging and triggers to further engagement and improve retention across the customer lifecycle.
• Reporting and analysis: Ongoing campaign tracking, testing, reporting and analysis to form and communicate insights.

What you'll do:

The position will provide critical analytic support across all aspects of Treasury/ Funding, including:

• Working within the Treasury team on managing current and executing new funding facilities
• Modelling funding requirements and timing
• Responding to funders/ rating agency requests
• Working with team and legal counsel on drafting documentation
• Preparing investor pitches and other marketing materials
• Work with Shift’s data and technology teams to ensure internal and external reporting is produced in a timely and accurate manner

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Day to day will look like but won’t be limited to:

• Collaborate with shoot crews to identify and assess potential venues.
• Manage locations to meet production standards.
• Work closely with the Unit Manager to plan and book travel, including allowances, flights, and accommodation.
• Track budgets and reconcile expenses.
• Update databases for shoot locations, crew, passports, and allowances.
• Set up projects in Avid, ingest and sync rushes.
• Source and ingest footage for the edit team.
• Run autocue for introduction recordings
• Source and book actors and props for recreation shoots.

Calling all experienced TV series field producers, production coordinators, production managers, researchers, and talent coordinators.

Starting from mid May for approximately 20-25 weeks embark on thrilling journeys as a Field Producer, Production Manager, or Talent Coordinator, where your role takes you on the road, capturing the essence of travel. Meanwhile, contribute your expertise as a Researcher or Production Coordinator with hybrid working options. 

Your opportunity

Our team is growing, and we have an exciting opportunity for a dynamic and self-motivated Occupational Therapist, Exercise Physiologist or Physiotherapist who thrives on variety to join our experienced team.

This full-time opportunity will see you delivering holistic, client centered services within workplace rehabilitation. Using your clinical knowledge and allied health background, you will be an integral part of assisting injured workers to recover at work and achieve independence at home, in the workplace, and the community, improving their wellbeing and purpose in life. 

Day to day, you will undertake:

• Early intervention, worksite, ergonomic and home assessments
• Medical case conferences and stakeholder liaison and case management services
• Pre-employment medicals, FCEs, job task analysis

In your role as Senior Software Engineer you'll play a key role in building an exciting greenfield project to deliver our digital audio strategy while also helping maintain and evolve our existing set of applications. 

You’ll be crafting world-class high performance mobile and web applications & interfaces while actively working to build your skills in React Native.

This role suits someone who is interested in working across both web and mobile, with a primary focus on mobile development using React Native. You should be willing to deep dive into other areas including Swift and Kotlin (within the context of a React Native app).

The Nine Publishing Technology team build and maintain some of the most highly respected and visited websites and mobile apps in Australia, including The Sydney Morning Herald, The Age and The Australian Financial Review, as well as their content management systems, services and middleware.

You'll be working as apart of the Nine Web team, who are responsible for Nine.com.au, Wide World of Sports (WWOS), 9Honey, and many more.

You'll contribute to upcoming re-platforming work, aiming at improving the digital experiences we deliver to our audience. This is apart of an overall shift in technology aimed at improving customer experience - we are looking to standardise the approach across different sites.

Day to day responsibilities: 

• Crafting world-class high performance high availability web applications & interfaces
• Writing high quality TypeScript / ReactJS / Node.js / Styled Components, and mentor the broader technical team around best practice,
• Working in small autonomous Agile squads, taking ownership of asects of the product or key deliverables as apart of a sprint.
• Building the next generation news experience for a huge audience

Position Overview 

It’s all about our customers. The purpose of this position is to develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. The Service Coordinator is expected to be team-oriented and possess strong communication, computer and problem-solving skills. Responsibilities include handling all customer service and parts requests that are received through both telephone and email. 

Roles and Responsibilities: 

Customer Care 

• Manage and process customer Enquires, quotes and spare parts orders. 
• Create cases and work orders for all Field Service Representative (FSE) work. 
• Initiate follow-up calls with FSEs and customers for any work order discrepancies. 
• Coordinate Customer service visits and liaise with the customers and FSE on (service visits, new projects, upgrades, other service-related visits). 
• Process and submit estimates (quotes) to customers for all service work as required. 
• Support Field Service Engineer – Team Lead in managing resource utilization and capacity planning. 

Parts Support 

• Timely response to quotations, technical enquiries, and requests for information. 
• Expedite customer orders to ensure on time delivery and customer satisfaction. 
• Ordering stock for customer spare parts orders, with internal and external suppliers, manage receipting into system. 
• Picking and packing and arrange shipping of spare parts orders. 
• Create work orders for service requests ensure we have purchase orders for all service visits. 
• Create RMA and manage return process for warranty and repair orders, including external supplier repairs. 

Administration & Organisation 

• Complete administrative tasks in an accurate and timely manner. 
• Observe and comply with Tomra’s code of conduct. 
• Positively and actively support effective communication, encourage, and provide constructive feedback. 
• Support the overall organisational vision, values, and culture. 
• Provide weekly report of assigned KPI /SLA metrics. 
• Work with other departments within Tomra to facilitate on-time delivery and customer satisfaction. 
• Daily review of open work orders on regional dashboard. 
• Book business travel arrangements for FSEs and other Tomra employees as required. 
• Follow-up on maintenance contracts that are expiring within 90 days of renewal. 

Safety and Quality 

• Promote a “Safety first” culture throughout the company, our customers, and our industry. 
• Ensure adherence to safety and quality across all facets of our operation and customer delivery 
• Ensure the team works within agreed operating models, and ensure all decisions are made within agreed authority limits. 
• Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required 
• Identify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience 

The role of the Business Manager-Nine Plus is to work closely with the Group Business Director- with key tasks in achieving revenue targets.

Day to day you will:

• Be committed to over achieving both your individual and the team’s monthly revenue targets
• Represent the Nine Plus brand within the market, having a strong and reputable market presence 
• Maintain a clear understanding of all of Nine’s wider products spanning Broadcast, Publishing, Radio and Digital
• Present a minimum of 5 weekly pro-active ideas and strategies to generate new business

This a very rare and exciting opportunity for someone to come in and build a new specialist function from the ground up. This person will be dynamic, flexible, and work at pace to create a best-in-class customer support team supporting the APAC region. 

The Customer Support Manager will recommend and implement best practices to ensure efficient and high-quality performance from our Customer Support teams. The manager oversees and supervises the customer care, technical support, service sales and service excellence & revenue centre, making sure the processes are optimized and efficient in addition to ensuring the team is working efficiently and effectively and supports the needs of each member on the team.  

We are open to candidates from both Sydney and Melbourne locations, and the position can be based out of either office. 

Key Responsibilities: 

• Implement, Manage and Sustain ‘Customer Care’ Portfolio / Processes (preferably based on ITIL V4) in APAC business region
• Create and maintain a culture in the organization that can be characterized by customer first and a high sense of urgency
• Manage teams of Customer Care centre (CCC), Technical Support Engineers (TSE) and Service Excellence across APAC to ensure ONE team and ONE approach across all APAC customers
• Lead ‘Service Excellence’ portfolio in APAC and work with regional leaders to have universal approach
• Work with strategic customers to establish critical goals/milestones of success and ensure that they are achieving them
• Drive and follow up Operational Performance Management and continuous improvement for the responsible teams/areas: Quality – CSAT – Lead Time – Productivity – Predictability and Culture  
• Establish and monitor data-driven approach to customer care
• Streamline workflow of customer care team with best-in-class customer care procedures and systems
• Taking a leading role supporting implementation of new systems and adoption of those by team members
• Oversee response to diverse incoming customer and sales calls/requests regarding the delivery of services in conformance with policy, procedures, and service quality standards
• Maintain back-office processes, ensure adherence, and strive for continuous improvement
• Ensures that team offers appropriate needs-based service options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship

Financial and business management 

• Meet financial targets by owning the assigned budget
• Develop and implement the business short-, medium- and long-term priorities in accordance with the business strategy, to achieve short- and long-term success

People management and communication 

• Manage performance, career, and succession plans for direct team
• Develop a high performing & accountable team and facilitate team’s achievement of goals & objectives
• Effectively communicates using TOMRA Values and leadership principles as the foundation
• Fosters an environment of teamwork and collaboration and promotes a culture of feedback to ensure understanding

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

Our Vendor Management team leads the commercial negotiations with our technology vendors and broader 3rd parties to achieve the best value and broader business outcomes for the Group. They support the ongoing contract management and performance improvement through the contract lifecycle working closely with our technology leaders, product owners, business stakeholders and project managers across all parts of our business to achieve outcomes.

This role is responsible for implementing strategies to maximise value and reduce risk in our IT sourcing and contracting, and for improving our contract-related reporting and analysis processes to enable informed decision-making, compliance monitoring, and performance optimization.

Expertise in IT procurement, market analysis, contract negotiation, as well as in data analysis and reporting will be essential in this role.

Responsibilities:

• Contact Management for a portfolio of IT contracts

  • Collaborate with business, legal and finance teams to understand and clarify their requirements, and ensure with company policy

  • Leading contract negotiations, including terms and conditions, pricing and service level agreements. 

  • Ensure contracts are properly executed, reviewed and renewed as required.

• Cyber Security Governance

• Contract Reporting and analysis

  • Support the contracting team function in developing and executing a comprehensive reporting strategy across all contracts.

  • Manage the Contract Management Report to ensure it is up to date. 

  • Present contract lifecycle data and insights and assist with renewals and renegotiations

  • Collect contract-related data from multiple sources with accuracy 

  • Analyse and present data to identify trends, anomalies, and opportunities

  • Define and monitor contract portfolio performance metrics

  • Identify and mitigate potential risks associated with contracts

  • Implement processes to monitor contract compliance

  • Develop and implement automated reporting solutions using data visualization tools to streamline data collection, analysis, and presentations

  • Create dashboards and visualizations to provide real-time insights into contract portfolio performance

  • Prepare and present regular contract-related reports to various stakeholders, translating complex data into actionable insights and recommendations.

We are seeking an experienced Senior Product Commercialisation Manager (Rich Media
& Display) to create profitable, high quality, relevant and compelling display and rich media led product solutions across Nine’s digital portfolio that drives revenue generation through the sales teams.

You will be responsible for delivering new market-leading solutions, embedding them within Nine’s broader product set and supporting the sales function in generating revenue from display and rich media.

Day to day you will:

• Identify opportunities to improve commercialisation of Nine’s digital assets through display and rich media led initiatives 
• Partner with a diverse set of stakeholders across Sales, Nine Powered, Campaign Operations, Pricing & Inventory and Editorial to design and manage the roll out for new display and rich media led products 
• Work with Trade Marketing to produce product-specific go-to-market materials and position them effectively in market
• Provide product ‘playbook’ specs and resource material into Powered and Trade Marketing to support their creation of go-to-market materials
• Partner with the Product team to develop commercially optimized products as the websites and apps in Nine’s portfolio are evolved
• Source, onboard and manage the commercial relationships with new rich media vendors to strengthen Nine’s rich media and display based offering where appropriate

Reporting to the Editor, Sydney Morning Herald, the Personal Assistant position provides high-level support to the Editor and day-to-day office management and reception duties. The role involves confidential, high-level information as well as engagement with executive and community stakeholders. This is a diverse, hands-on role which requires professionalism, interpersonal skilfulness, energy and attention to detail.

Day to day, you will:

• Provide quality and timely administrative support to the Editor.
• Coordinate communications, including taking calls, responding to emails and interfacing with clients.
• Maintain and report on a current log of correspondence and commitments and chase up items approaching the due date.
• Maintain and coordinate an effective calendar system, ensuring the Editors' competing demands are effectively managed.
• Make travel arrangements and detailed travel itineraries
• Act as the point of contact between the Executive and their internal or external colleagues
• Organise meetings and book meeting rooms

Please note this position is based in our North Sydney office.

Australia's leading broadcast video on demand platform 9Now offers a destination for consumers around Australia to catch up on their favourite programs anywhere, anytime, on the device of their choosing.

The 9Now Web team is a primarily front-end agile software and streaming development team building the "Future of Television". Our core responsibility is building, testing, securing and maintaining 9now.com.au. We're at the forefront of 9Now’s strategy, creating a responsive, performant, accessible user experience for viewing 9Now content in mobile, tablet and desktop browsers.

You’ll be working alongside both Senior and Associate Engineers within the team, and closely with Product and Quality in the broader Streaming team.

We’re looking for people who are based in Sydney, and would be able to come into the office.

Responsibilities:

• Collaborate with other engineers and cross-functional teams to plan, design, develop and test solutions.

• Work across our web-based tech stack (Typescript and JavaScript), particularly utilising React (including Next.js, Styled Components, Jotai state management, Jest, Testing Library React and Playwright), hosted in Docker on AWS infrastructure.

• Develop our streaming video stack and its accompanying analytics and observability.

We are seeking an Account Executive to join our fast-paced, high performing and energetic Sales team! We are looking for someone to work alongside our talented Sales Executives, to lead our campaign coordination across our Nine TV and online assets.

If you are a creative and ambitious individual and are passionate to work with clients across national brands, then we'd love to hear from you!

Day to day you will:

• Build strong relationships with internal and external stakeholders
• Run campaign optimisation reviews for clients
• Manage the reporting, campaign updates & tracking for clients
• Identify new opportunities for upselling and building new business
• Other ad-hoc administrative tasks as required