The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The role will sit within the Payments and Schemes Operations team providing support to the Schemes and Applications Team.

As the successful candidate for this role, you have a proven track record of being organised in a fast-paced environment by providing administrative support and managing governance committee meetings. You will also bring high energy and be self-driven to support like minded people within the team.

We offer you a challenging role within a great team in a dynamic organisation where you will have significant opportunities to influence and make a difference. This role will be perfect for someone who is willing to take the next step from an executive assistant role into a role within an Operations team that is fast moving and dynamic.

Do you want to play an important role in a very progressive and dynamic team with a high pace of action and a lot of fun? - then this is definitely for you!.

Responsibilities of the role will cover the following key areas:

• Support, coordinate and manage committee members to complete assigned actions within agreed timeframes.
• Provide support to internal stakeholders including preparation of agenda, meeting materials and minutes of meeting.
• Distribute meeting materials to agreed internal and external stakeholders.
• Coordinate and schedule committee meetings, communicating with members to track attendance.
• Ensure effective guidance and support to the organisation in maintaining existing scheme rules.
• Provide support to internal working groups.
• Maintain the upkeep of external member facing portals.
• Assist in publishing documents to external member facing portals.
• Being a point of contact for committee members.
• Organising catering for meetings.
• Setting up meeting rooms to include testing meeting room technology.
• Providing complete admin support to the Scheme Management Team.

The skills & knowledge you need to have:

• At least 3 years working in the payments industry with a responsibility for committee management or similar.
• Experience in coordination and organising internal stakeholders to enable collaboration and efficient communication
• Skilled in using Microsoft Office Suite and Adobe Acrobat
• In-depth understanding of governance committees and member structure organisations.
• Proven capabilities to manage multiple priorities and deliver on those priorities within the agreed timelines. 
• Detail-oriented and highly organised.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

What’s next:

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected]. We also encourage you to let us know your pronouns at any point during the recruitment process.

• Provide exceptional customer service & product/service information at front house, via telephone and email
• Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
• Work collaboratively with all departments to support client, examinee and expert needs
• Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
• Assist in training lawyer/insurers/experts in the use of systems as required; 
• SMS inbox management for examinee appointment confirmation
• Pro-active appointment confirmation calls to examinees and clients to avoid Failure to Attend(FTA)/late-cancellations.
• FTA/late-cancellation re-bookings
• Teleconference connections
• Home-risk assessments
• Video testing calls with examinees
• Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days.
• Regular communication with Managers, Clinic Coordinator and Client Services Team.
• Communicate effectively with File Team and QA; 
• Adhere to quality standards as per SOPs.
• Responding to basic enquiries sent to [email protected]; 
• Keep up to date with key administrative knowledge in order to provide effective support as requested;  
• Support Expert needs in order to enhance their experience ie. system training and assistance with general queries;
• Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team.
• Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team.
• Ensure that facilities are suitable for expert needs; 
• Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager.
• Promote and support practices that are inclusive, responsive, safe and accessible.