Organisation:

MARTINDALE TECHNOLOGIES INCORPORATED (MTI) specializes in the survey, design, implementation, integration, optimization, and documentation of wired and wireless system requirements of today's telecom infrastructure and intelligent facilities and premises.

Role:

MTI is seeking a full time Radiocommunications Technician with at least 2+ years of experience that will be a part of a highly functioning team which will allow you to challenge your technical and critical thinking skills as you work directly with our technology customers. Salary of $90,000 + super for someone with proven experience in the below tasks and responsibilities.

Tasks and Duties:


Maintain, Install, commission, and integrate wired and wireless Telecommunication equipment.
Install and maintain WCDMA/LTE/4G/5G/ NBN technologies and maintenance for radio networks, CCTV, PAGA, telephony and IP networks.
Site Audits, configuration and integration activities, including night works as required.
Experience with complex system integration, design, planning, implementation, and evaluation.
Interpretation of design drawings and telecommunications plumbing diagrams.
Testing, Commissioning and fault finding or wireless Telecommunications systems.
Attend fault rectification jobs and undertake diagnosis and rectification to meet defined service standards.
Scheduling and prioritisation of technical resources for planned and unplanned work as well as the roster schedule for the Duty Tech to meet the commitments to internal and external clients.
Work with other technical service providers, internal and external to FRV, to assist and support communications installations and maintenance.
Monitor communications technology functionality and identify and recommend to management, opportunities to improve or replace existing infrastructure.
Undertake routine testing and evaluation of new or adapted products and technologies, under guidance, to assist new product or technology developments or improvements.
Complete job cards and provide verbal and/or written technical reports as required.
Client liaison and high level customer service resulting in long term relationships and follow on work.
Mentorship of technical services team members, striving to develop a high-performance, agile team.
Working with other staff to ensure a thorough technical response to requirements within requests for information, bids and tenders.


Qualifications, education, and experience requirements:


Bachelors Degree in Communications, Telecommunications Engineering or equivalent.
Minimum of 2 years relevant work experience.
Skills/Characteristics Required:
Demonstrated skills in fault diagnosis and service restoration in communications systems and equipment.
Skills in the development and/or installation and commissioning of communications technologies.
Current drivers' license.
Knowledge and understanding of service standards and requirements.
Interpersonal skills of a high order, with a demonstrated ability to work cooperatively as a team member.
Sound written and verbal communications skills.
Demonstrated ability to meet deadlines for the delivery of project outputs, reports and other data as appropriate.
Self-motivated, able to operate under general direction.
Results orientated (a strong focus on achievement of milestones and outcomes).

We act as a recruiter for EMAG Apartments.

EMAG Apartments is a family-owner construction and development business delivering high quality rental accommodation to Sydney for over 60 years. We are committed to ensuring our projects provide tenants with excellent lifestyle and accommodation offering, with a key focus on size and location.

EMAG Apartments are seeking an experienced Electrical Engineering Technician to join the team.

The position will entail:
Design, installation, troubleshooting, support and maintenance of Electrical systems
Collecting data, performing tests and complex calculations, graphing results, and preparing charts and tabulations
Estimating quantities of materials required, and pricing the cost of those materials.
Preparing quotations inclusive of bill of materials.
Review, check and approve of all electrical works performed by the team.
Plant Room and Main Switch room equipment preventive and corrective maintenance.
Build, troubleshoot and repair Electrical panel boards, ATS, UPSs, CCTV, Air conditions, transformers, voltage regulators, Phase relays, Timers, contactors, MDB, JBX, temperature sensors,DC, AC.
Inspect electrical components, such as transformers and circuit breakers to avoid electrical problems. Install and maintain wiring, control, and lighting systems.
Interact across multi-skilled teams to ensure project scope and specifications are aligned to the overarching technical and operational design.
Communicate and coordinate day-to-day activities. Required Skills:
Must have strong communication skills
Must be able to work in a team environment
Well-organised and have attention to detail

The successful candidate should have a minimum of 2 years of relevant experience. Holding a relevant qualification is preferred but not essential.

This is a full-time and permanent role.

Salary: $60,000 $80,000 + super, depending on experience.

Tritusa Pty Ltd is looking for multiple (Two +) SAP Basis full-Time professionals to join our Tritusa family and work on our client sites.
You will work onsite, representing the Tritusa brand with a range of customers to gain invaluable experience, quickly.
• SAP Basis Consultant
• Full Time Permanent
• Salary 90,000 – 120,000 (Plus Super)
• Sydney, Australia
• SAP Basis | SAP S/4 HANA | SAP BI

Roles and Responsibilities:
• To use SAP Basis, and HANA for sizing and architecture design, Environment/landscape setup, Performance tuning, SAP Application upgrades, HANA upgrades and Disaster recovery setups.
• To deliver detailed technical design specifications for changes and enhancements.
• To complete SAP upgrades on SAP S/4 HANA, PI, and BI technologies.
• To maintain multi-landscape environments through client copies, system refreshes, and transport management using Solman.
• To develop and implement proper security measures to provide data integrity and confidentiality of information for SAP S/4 landscapes.
• To work across functional support areas to tune SAP Applications for optimal performance.
• To evaluate enterprise-wide SAP application systems and develop detailed analysis reports and recommendations for business-critical systems.
• To conduct performance monitoring, tuning, and systems configuration using SAP best practices
• To conduct disaster Recovery (DR) and patching support

Skills Required/preferred:
• 7+ years of experience in SAP BASIS
• Working experience with S4HANA & SAP FIORI integration
• Cloud Experience – Installations and Migrations to Cloud, Strong knowledge on VMs provisioning in AWS/ or any other cloud vendors
• Experience in design, configuration, and testing of core SAP S4HANA
• Strong exposure towards any cloud, preferably on AWS cloud
• Design, configuration and testing of SAP BI and HANA native technologies
• Strong Knowledge on Setup and operation knowledge on Solution Manager features like CHARM, Technical Monitoring, etc.

What We Offer:
• We’ll give you the tools, training, and freedom to succeed in a way that fits with your goals.
• Focused career development: coaching, experiences, and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future.
• We value every employee's unique perspective, and we work hard to make sure everyone is appreciated for who they are.

Why Tritusa:
Tritusa (try-tu-sha) is a consulting company that specializes in SAP, Software Testing, Digital consulting, and services. We were founded in 2011, and we’re committed to continually building a safe and respectful workplace where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote culture, disability, LGBTI+, Aboriginal, and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.
We’re a company that values diversity and inclusion, and we want to make sure everyone feels included. We believe that this is one of the biggest factors in creating an environment where people can thrive, innovate and be their best selves.
If you're looking for a great place to work and grow, you might be the perfect fit for our team.
What you need to do now
Please apply to this role through the ‘Apply’ link. Recruiters will review your application and if they think you might be a good fit for the role, they will contact you directly.

The preferred candidate will be subject to background screening by Tritusa or by their external third-party provider.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Take the next big step in your career by applying today! www.tritusa.com.au

About Us

Chandler Personnel is a dynamic recruitment business specializing in permanent and temp staffing solutions across various industries; including manufacturing, warehousing, healthcare, white-collar, and agriculture.
With our client base growing and expanding across the country so is our internal team within Chandler. This has increased the workload for our existing team and has created a requirement for multiple positions within the team.
We’re looking for an experienced Recruitment Consultant to join our team. You'll be given every support you need to win business and to find the best candidates possible.

Duties and Responsibilities:
• Arranging for advertising of job vacancies, interviewing and testing of applicants, and selection of staff
• Maintaining personnel records and associated human resource information systems
• Providing advice and information to management on workplace relations policies and procedures, staff performance and disciplinary matters
• Arranging the induction of staff and providing information on conditions of service, salaries and promotional opportunities
• Receiving and recording job vacancy information from employers such as details about job description, wages and conditions of employment
• Providing information on current job vacancies in the organisation to employers and job seekers
• Undertaking negotiations on terms and conditions of employment, and examining and resolving disputes and grievances
• Studying and interpreting legislation, awards, collective agreements and employment contracts, wage payment systems and dispute settlement procedures
• Developing, planning and formulating enterprise agreements or collective contracts such as productivity-based wage adjustment procedures, workplace relations policies and programs, and procedures for their implementation
• Overseeing the formation and conduct of workplace consultative committees and employee participation initiatives
• Provides staffing and personnel administration services in support of an organisation's human resource policies and programs

Skills and Experience:
• Outstanding written and verbal communication
• Minimum of 2 years experience in White/ Blue Collar Recruitment
• Ability to professionally engage with clients and candidates
• Self-motivation and strong attention to detail
• Confidence working in a fast-paced environment
• Ambition to grow within the organization
• High proficiency with Microsoft Office and the ability to learn new computer programs
• Flexibility to work Monday-Friday 8:30 am-5:00 pm
• Annual salary – $70,000 - $80,000

In return, you can enjoy:
• A supportive and close-knit team culture - We enjoy casual Friday's and team lunch and drinks
• The opportunity to build your career in a fast-growing business
• Progression within the organization; we promote internally
• Work-life balance
• Attractive bonus and commission package
• Employee reward and recognition
• Flexible working arrangements

If you're as passionate about this position as we are then please don't delay and apply now!

Please note that due to the high volume of applicants received we will only be contacting successful candidates.

Who we are:

Maltem Consulting Group is a community of 1,200+ passionate consultants dedicated to innovation, data and digital transformation projects.

Founded in 2001 and located in 12 different countries, our footprint covers France, Singapore, Hong Kong, Vietnam, Luxembourg, Belgium, Madagascar, Mauritius Island, Morocco, US, Canada and Australia.

Since 2018, Maltem Australia is a growing and multicultural data analytics and project management consulting boutique composed of 50+ highly experienced practitioners.

We are working closely with clients to understand, connect, and improve organisational effectiveness, and deliver data value faster. Our aim is to support our partners building a sustainable competitive advantage on their industry and be at the forefront of innovation.

We are looking to expand our footprint in Australia therefore we opened a role of business developer to support our growing numbers of local partners looking for advisory, consulting and delivery services in the data & analytics space.

Responsibilities:

· Consultative sales into C level across industries such as Banking and Finance, Insurance, FMCG/ Consumer, Telecoms, Media and Tech

· Full sales cycle through a consultative sales approach

· Close deals consistently

· Identify partnership opportunities

· Develop new relationships to grow business and help the company expand

· Maintain existing business

· Think critically when planning to assure growth success

Our expectations:

3+ years of successful business development sales experience
Must have experience selling consulting services
Previous experience selling Data & Analytics services
Previous experience working towards weekly and monthly targets
Experience selling deals from $500K AUD upwards
Experience selling to Chief Analytics Officers, Chief digital Offices, Chief Operating Officers etc
Degree in Business Development or/and in Key Account Management
Experience working abroad would be advantageous
Network in the region would be advantageous
Clear written and verbal communication skills
Entrepreneurial mindset and team-spirit is key
Very attractive package: Base + Super + High bonuses

Location: Sydney

We are looking to go beyond expectations and shape the future of work by working with passionate, skilled, and energetic people.

Our Recruitment Process:

1. Apply online! The HR team carefully studies your application under 3 days and contacts you if your profile matches one of our positions.

2. First meeting! You discuss with an HR about your background, your professional aspirations as well as about Maltem and the opportunities we offer.

3. Challenge yourself in a technical interview with one of our experts. It is also an opportunity for you to have his feedback.

4. During the entire recruitment process, you have the opportunity to participate in events organized by Maltem and interact with consultants to learn more about us!

We take care of each other, and our employees are at the heart of everything we do. We are community driven. By joining us, you will have access to a pool of passionate experts across data engineering, analytics, data science Change and Project Management.

So, are you ready to join us?


Benefits:

Employee mentoring program
Free drinks
Travel reimbursement
Work from home
Annual bonus
Bonus
Performance bonus
Signing bonus

Are you an experienced, ambitious and results-driven Recruitment Consultant with a passion for business development? Randstad, a leading global HR services provider, is seeking talented Recruitment Consultants to join their teams across Australia.

If you have at least 2-5 years experience, either in Australia or internationally we would love to hear from you! We currently have opportunities across a wide range of positions in the following offices; Sydney, Brisbane, Melbourne, Perth, Adelaide and Tasmania.

About us

At Randstad, we are passionate about connecting exceptional talent with the best opportunities in the market. With a strong global presence, we pride ourselves on fostering a collaborative and inclusive workplace culture where innovation thrives. We strive to identify and place the best candidates across various industries, supporting businesses in finding the right talent to drive our clients success.

Your new role

You will play a pivotal role in identifying and winning new clients, expanding Randstad’s market presence, and nurturing existing partnerships.You will utilize your expertise to create effective business strategies and deliver outstanding recruitment solutions to your clients. You will be an expert at sourcing, attracting, and placing top candidates across your industry.

What is in it for you?

* A diverse & inclusive work environment that can be flexible to your needs and values your unique contribution - where you feel you belong
* Clear defined career pathways
* Overseas work away program - allowing you to take up to 8 weeks of work / leave time in a different country
* Additional service leave & a day off on your birthday
* Volunteer leave
* Access to supportive global resource groups (eg Pride Group, Disability Alliance, Multi Ethnic Voices and more)
* The chance to play a part in Randstad's corporate sustainability programs both locally and overseas
* Work for a certified Family Inclusive Friendly workplace
* Access to the share purchase scheme - Randstad contributes 100% of what you put in!
* Access to discounted gym membership, fleet car agreements and financial wellbeing seminars
* Salary; $80,000 - $100,000

What we need from you

* 2- 5 years proven experience as a successful Recruitment Consultant
* Strong networking and relationship-building skills
* Excellent communication and negotiation abilities
* Results-driven and motivated to exceed targets

How to Apply: If you're ready to take your recruitment career to the next level and be part of an industry leader, don't miss this opportunity! Apply now and let us know how your expertise can contribute to our team's success at Randstad.

Note: Due to a high volume of applications only shortlisted candidates will be contacted.

NORTH PARRAMATTA AREA

QUALIFIED TRADESPERSONS – Electricians – Plumbers – Carpenters

* Permanent Full Time Positions + Career Progression
* Very Attractive Hourly Rates
* North Parramatta Area

Hours:
* Monday to Thursday 6am - 2.30pm
* Friday 6am - 12pm

What’s in it for you?
*Permanent employment with regular hours (including a short Friday).
*Join an industry-leading company.
*Ongoing training on current and new products
*Opportunity to further grow and develop your knowledge of the off-road camper market.
*Opportunity to progress to Team Leader
*Occasional camper use will be provided after a qualifying period for family holidays.
*Monthly team building
*Immediate Start!
*Onsite parking

We are a well established, family owned company manufacturing and selling top quality caravans and camping trailers using Australian materials. A position has become available for Qualified Tradespersons to contribute to our continuing success producing quality products.

You will need the following:
*Minimum of 2 years working with one employer
*2 checkable work referees whom you reported to
*Proficient in use of 12v, pneumatic and hand tools – rivet guns, drills, screw guns, ratchet guns, staple guns etc
*Assembly skills.
*Hand Tool Skills.
*Problem solving skills.
*Communicate well with others.
*Work in a fast-paced team environment.
*Ability to cope with the physical demands of the job.
*Great reliability and time management.

Skills and Attributes:
*Technical / Trade skills and Certifications (Carpenters, Plumbers- Electricians).
*Ability to work independently and unsupervised.
*Attention to detail.
*Knowledge and experience with 12V charging systems, solar, Lithium power, battery management systems and all electronics i.e. Red arc/Victron advantages.
*A strong safety mindset.
*Current driver’s license and towing experience preferred
*Drive and determination to learn on the job.

Requirements:
*Production/Manufacturing experience
*Experience in a Production Line
*Ability to follow drawings and work instructions using jigs, tape measures and other methods
*Good eye for detail and take pride in your work
*Willingness to work to a high standard of quality
*Ability to work efficiently to meet production schedule in a fast paced environment
*Willingness to work in a team
*Professional work habits in regards to maintaining a safe, clean and organised work area
*Communicate well with staff
*Can do attitude
*Ability to cope with physical demands of the job

This is a very good opportunity to join a secure stable company. We offer a friendly professional team environment and safe work conditions.
Apply today by emailing your resume to Chris McKenzie.
[email protected]

Tritusa is looking for a couple of Performance Test Consultants to join our Tritusa family and work on our client sites.
You will work onsite, representing the Tritusa brand with a range of customers to gain invaluable experience, quickly.
The Consultant will focus on leading and developing sophisticated tests that enable Test Consultants to perform the most complex load simulations to expose bottlenecks and accurately analyse the results to help ensure the service/solution is fast and secure.
• Performance Test Consultant
• Full Time Permanent
• Salary $100,000 – $110,000 (Plus Super)
• Sydney, Australia
• MicroFocus LoadRunner / Performance Center and JMeter

Roles and Responsibilities:
• Own delivery of performance test phase from specification to design, prep, execution through to test closure
• Create re-usable performance test scripts and assets
• Create performance test data – via scripts, SQL, GUI automation
• Analyse performance results to identify bottlenecks and optimisations
• Provide accurate estimates for delivery of performance test tasks – scripting, execution, analysis
• Work with distributed team resources, developers, DBAs, SMEs to analyse, identify and resolve performance test issues.
• Create performance test reports detailed to appropriate levels depending on audience (eg. Interim test reports, Test Summary Report)
• Analyse metrics and trends to highlight performance opportunities for improvements







Skills Required/preferred:
• Expertise in at least two performance test tools. Preferably, Micro Focus LoadRunner / Performance Center and JMeter
• Strong experience identifying bottlenecks across various layers of web application stacks (client, network, database)
• Excellent ability to partner with Architects, Developers, Systems/Network Engineers and Database Administrators to collaboratively tune systems
• Excellent skills in summarizing a large amount of metrics into meaningful graphs and reports.
• Demonstrate ability to identify potential limitations in software architectures
• Demonstrate ability to write clear and concise technical documents




What We Offer:
• We’ll give you the tools, training, and freedom to succeed in a way that fits with your goals.
• Focused career development: coaching, experiences, and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future.
• We value every employee's unique perspective, and we work hard to make sure everyone is appreciated for who they are.

Why Tritusa:
Tritusa (try-tu-sha) is a consulting company that specializes in SAP, Software Testing, Digital consulting, and services. We were founded in 2011, and we’re committed to continually building a safe and respectful workplace where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote culture, disability, LGBTI+, Aboriginal, and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.
We’re a company that values diversity and inclusion, and we want to make sure everyone feels included. We believe that this is one of the biggest factors in creating an environment where people can thrive, innovate and be their best selves.
If you're looking for a great place to work and grow, you might be the perfect fit for our team.
What you need to do now
Please apply to this role through the ‘Apply’ link. Recruiters will review your application and if they think you might be a good fit for the role, they will contact you directly.

The preferred candidate will be subject to background screening by Tritusa or by their external third-party provider.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Take the next big step in your career by applying today! www.tritusa.com.au

Payroll Officer Permanent full-time position Cabrini Corporate Officer Hawthorn East & hybrid WFH Salary packaging up to $15,900 tax free each year, plus $2650 meal & entertainment card benefits Cabrini benefits:

Tax savings - Salary Packaging up to $15,900 tax free each year, plus $2,650 meal & entertainment card benefits
Attractive hourly rates + 12% Super + 17.5% leave loading
Rewarding career growth opportunities
Located close to public transport with discounted Myki Commuter fares available

How you will make an impact The Payroll Officer is responsible for providing accurate, timely and efficient payroll services for Cabrini Health employees. Ensuring all operational aspects of payroll processing and associated activities are accurate and delivered within appropriate time frames and comply with relevant legislation, policies and agreements. This is a permanent full-time position with a hybrid work model of onsite at Cabrini Corporate Office in Hawthorn East and remote from home. Key responsibilities will include:

Actioning all activities connected to end-to-end payroll processing for each authorised payrun, ensuring payments to employees are made accurately and on time. This includes both waged and salaried employees.
Administering approved changes to all payroll related employee changes and data, Workers' Comp payment, salary deductions, leave adjustments, tax and super variations, redundancy and termination calculation and processes, etc.
Responding to and advising staff on payroll matters or queries relating to employee entitlements.
Delivering adhoc and month end reporting, back-pay calculations and leave and pay reconciliations as required, e.g. budget data, leave liability provisioning, ABS etc.
Supporting the Payroll project team with subject matter advice and input and collaborate as required towards relevant project milestones.

About you You will bring your strong experience in processing end-to-end payroll in a large scale complex environment governed by multiple EBAs and awards to our supportive, collaborative team. You will also have:

A Degree or Certificate III and/or IV in Accounting, HR or any other relevant field.
Ability to interpret different awards and EBAs in Australian work environment.
Knowledge of Leave, payroll tax and Workcover and its application, particularly as it relates to payroll processing.
Experience in Chris21 Payroll system would highly advantageous.
High level customer service skills including outstanding interpersonal and written and verbal communication skills.
Sound numeracy skills, attention to detail and accuracy and proficiency in MS Office especially in Excel.

To view the full position description click here . Enquiries should be directed to : Payroll Manager Nicola Saultry on 9508 1222. Does this sound like your new role? Bring your skills and enthusiasm to Cabrini and help optimise the patient experience and health outcomes for our community. You will have opportunities to learn new skills and give back to your community. Please bear in mind that candidate shortlisting and contact may be limited during the holiday break. We will resume normal working hours from Monday 8th January 2024 however we will endeavour to contact successful candidates as early as possible.

Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne's southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, we have been providing quality, compassionate care to our community for 75 years.
There is something special about Cabrini. Wherever we work, we are compassionate, connected people transforming lives together. Our highly skilled staff and specialists incorporate clinical research, innovative models of care, and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers and provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation, and growth strategy ensure genuine opportunities for our people to learn, grow and realise their potential.
Cabrini is an equitable and inclusive employer and is committed to providing a safe environment for children and vulnerable people.
Our values: Compassion - Integrity - Courage - Respect
MANDATORY FOR ALL NEW STAFF TO CABRINI
Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for Influenza and COVID-19 (including boosters), plus a Working with Children Check (WWCC) may also be requested. Please click here to apply.

Title: Customer Success Manager (Retention and Growth)

Location: Remote

Working Hours: 7.30 PM to 4:30 AM (IST)

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 120,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You’ll Do

Birdeye is looking for a Customer Success Manager for Retention and Growth with a passion for relationship management. The successful candidate will nurture and manage accounts to maintain a healthy life-cycle, while ensuring and allowing customers to see the benefits of Birdeye’s new platform and renew. This role is vital and hands-on role, where you will work hand-in-hand with customers to help improve their online reputation.

Responsibilities

• Responsible for renewals of Birdeye’s clients

• Monitor and analyze account health to identify churn risk

• Win back clients who have requested a cancellation

• Utilize your creativity to refine and innovate processes to improve Customer Success

• Leverage your sales skills to reinforce the value proposition of BirdEye

• Be the point of escalation for clients and salespeople to ensure client satisfaction

• Develop methods for managing customer satisfaction

• Leverage research and understand of our clients industries to create tailor-made solutions

• Handle some financial and billing issues for Birdeye clients

• Additional assigned projects as assigned

Requirements

• 2-7 years of experience in a customer facing support/success/account management/retention role.

• Customer experience champion.

• Strong oral and written communication skills.

• Consultative approach to account management.

• Deep customer empathy.

• Understanding of SMB space, particularly in the specified vertical.

• Exceptional Saas product knowledge.

• Ability to effectively manage delicate customer situations

• Organized and reliable - Able to work as a team with little direction when necessary

• Knowledge of Sales force CRM a plus.

• Bachelor’s degree preferred.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

Working with Civica Justice Services business unit, we are currently looking for a Learning and Capability Manager who can bring their dynamic and creative approach to the role. As a customer-centric professional, you will have the opportunity to drive innovative design and enable the delivery of engaging and professional training. Your main focus will be on aligning the training programs with defined learning outcomes for both our employees and our business.

By taking on this important position, you will play a key role in fostering a culture of continuous learning and development within our organisation.

In this role in addition to the above you will:

• Design a captivating training program to ensure that all employees, both new and existing, become experts in product and policy.
• Guide and support the team's development while assisting with an ongoing quality assurance program that identifies any gaps in their knowledge.
• Conduct training through various methods including classroom instruction, virtual sessions, and online modules.
• Oversee a training calendar for new system releases, process or policy changes, and refresher courses.
• Act as the administrator for the Justice Services Learning Management System (LMS).

Ideally the preferred candidate will come from a similar role where you would have:

• Proven track record of thriving in a fast-paced and dynamic work environment
• Demonstrated ability to support the growth and development of team members through coaching and mentoring
• Strong problem-solving skills and a keen eye for improving training content to meet specific needs and business requirements
• An exceptional sense of responsibility and ownership
• Effective communication and collaboration with stakeholders at all levels
• Outstanding presentation skills

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Want to learn more about this leadership opportunity with us, click on the apply now button and we will be in touch

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

• You have 6+ years of experience and in-depth knowledge in Product Management across one or many industries in the Private Sector, including Retail, FMCG, Transportation, etc.
• You have proven expertise in delivering complex consulting projects, where you have led agile teams on a large scale.
• You have demonstrated success in working with senior clients and stakeholders, providing advisory on Product Strategies, creating Product Roadmaps and prioritisation methods and techniques.
• You have deep experience in business analysis, business change and documenting requirements to produce specifications for any new or change to technology and business solutions.
• You have deep experience leading cross functional teams from the capacity of a Product Owner and/or Business Analyst.
• Excellent communication, presentation, and moderation skills.
• Structured problem-solving skills and logical thinking, as well as the ability to develop new ideas and conceive new approaches and solutions.
• Experience in coaching and mentoring individuals with a continuous focus on personal and professional learning and growth.

As the face of TAL, you will offer TAL’s life insurance products directly to customers, providing general advice and recommendations to support their purchasing decisions and convert to a successful and compliant sale.  

Key responsibilities include: 

• Educate clients about TAL’s insurance products, to help the, gain a full understanding of their options 
• Establish and maintain effective relationships though inbound and outbound queries 
• Achieve realistic monthly revenue and compliance targets associated with a general advice role  
• Accountable for managing accurate documentation and generation of quotes 
• Collaborate effectively across departments to ensure a positive sales and application experience

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

This role is to support the execution of change programs for an enterprise-wide data transformation initiative at work in partnership with the Data, Technology & Delivery Team, and enterprise stakeholders.

This role is expected to work across both agile and waterfall initiatives, working closely with product owners, scrum masters, project/delivery leads and human centred design practices. This role will span multiple programs of work being delivered as a portfolio of change.

• Work closely with executives, sponsors and other stakeholders and assist them with providing change management delivery on a portfolio of projects which may cover technology, business change, people change and product change.
• Work with the Delivery Leads and organisation change management project leads to provide a portfolio view of business and technology change.
• Key change management activities may include:
  • Cross delivery stream change impact aggregation and management
  • Assessing change impact for cross stream scope changes
  • Consolidated change management plan including stakeholder management plan (Program level view of stakeholders and potential cross stream overlaps)
  • Program level communications plan and execution
  • Identify training / education synergies across delivery streams.
  • Work with executives, sponsors, and other stakeholders to help drive the change outcomes.
  • Assist with the definition of the people and cultural elements of the desired state and ensure that they are integrated with the technical and operational elements.
  • Assist with identifying the human variables that will impact risk/success and provide support to put in place measurable criteria of those variables.
  • Help identify the key roles and expectations of the sponsors of change, those who implement the changes, and the employee base who must operate in a constantly changing environment.
• Help building organisational change management knowledge, skill, and competency at business and functional levels through active demonstration on projects.
• Working across agile, waterfall and lean projects and confidently operating in the respective delivery ceremonies

The Senior Knowledge Management Specialist will be responsible for actively facilitating the creation, editing, and maintenance of effective, easy to use documentation and other knowledge resources for ServiceNow’s Global Cloud Services organization that runs the infrastructure engineering and Operations for the company. 

This opportunity will also play a vital role in the continual improvement of the knowledge management processes and assets by performing regular analysis, reporting, and training. 

As ServiceNow continues to grow and evolve, so will this role. A successful candidate will be innovative, flexible, and self-motivated. The ability to function under some ambiguity in a fast-paced environment is essential. If you enjoy working in a dynamic environment, together with other talented staff to deliver world-class services, this is the career opportunity for you! 

Responsibilities

• Actively coach users on the various aspects of using the knowledge base and effectively sharing knowledge with the intended users of the knowledge base articles, including employees internal and external to Global Cloud Services using the provided guidelines. 
• Commit to learn the intricacies of the knowledge application as it is deployed on the instance, the knowledge program standards and practices, and the GCS teams who are the customers of the knowledge base. 
• Assist with coaching users on how to edit and review their knowledge base content to meet the standards defined in the AQI (article quality index).  
• Coach teams and users to address their feedback and manage their article content using the dashboards provided. 
• Create and deliver training on the development and management of documentation and other knowledge resources 
• Analyze feedback, usage statistics, and other data to prioritize the creation and improvement of knowledge resources 
• Update the style guide and acronyms dictionaries as needed 
• Create, analyze, and report on metrics to measure the usage, adoption, success of knowledge resources