Being led by the Event Associate Manager, our Event & Hospitality Assistants support all experience and event requests. This position can expect direct interaction with employees, executives, customers, and partners, and will work closely with the entire hospitality team to deliver best in class experiences that are uniquely memorable at our Partners new global campus located in Circular Quay, Sydney.

In this position it will be critical to own events from beginning to end ensuring all events are “next level” while following logistical procedures, checking that all factors are accounted for, aligning, and collaborating with multiple departments, vendors, contractors, and agencies. In addition, the role is key to operational excellence for the holistic workplace experience driving the “happy to help” spirit across all areas and touch points.

Our partner is the global leader in customer relationship management, empowering companies to connect with their customers in new and innovative ways.

Join us and be part of a diverse and inclusive culture that celebrates success and values creativity and collaboration.

Key accountabilities will include, but not be limited to -

• Strong customer service and executive interaction experience
• Ability to multitask many events and projects at one time  
• Organise logistics, from beginning to end, for customer facing meetings, company-wide events, and IBP programs
• Pre, onsite and post event logistic management to ensure corresponding policies with supporting documents for each event if and when required.
• Co-manage event intake forms, correspondence with IBPs and management of ticketing queue including assigned tickets

About the role:

We’re looking for smart, talented and experienced team members that can take ownership, articulate their point of view and back their opinions with a well researched and knowledgeable stance.

The purpose of this role is to contribute to the ongoing improvement and development of our platform, through domain driven design and continuous deployment of high quality software code and help the team grow.

Role location:

We are open to candidates located in Australia and New Zealand with full work rights. At Ignition, it's up to you to decide whether you want to work fully remote, in-office or a mixture of both. 

What you will be doing:

• Building new, improving and maintaining existing frontend components
• Conversion of wireframes and mock-ups into fully functioning web applications
• Implementing the structure and design of web app sections
• Developing features to enhance the user experience
• Ensuring web design is optimised for smartphones
• Automating tasks through appropriate tools and scripting
• Supporting validation and verification testing
• Utilising a variety of markup languages to write web pages
• Delivery of cross-browser compatibility for the platform
• Creation and maintenance of software documentation
• Optimising web pages for maximum speed and scalability
• Committing to support a safe, mindful, and productive team environment, maintaining open, honest, and respectful communication
• Learn from others and mentor those around you to help them grow
• Play an important role in shaping the technical direction of frontend development

Being led by the GSA Lead Supervisor, our Guest Service Ambassador (GSA) will assist with ensuring our Client Partners operations are seamless and leave a positive impression with every interaction. Situated throughout the floors of this brand-new global campus, the GSA team will be the solution-orientated service professionals ensuring each experience is unforgettable.

In this position it will be critical to own front of house services and events from beginning to end ensuring all interactions are “next level” while following logistical procedures, checking that all factors are accounted for, aligning, and collaborating with multiple departments, vendors, contractors, and agencies. In addition, the role is key to operational excellence for the holistic workplace experience driving the “we can do” spirit across all areas and touch points.

Our Partner is the global leader in customer relationship management, empowering companies to connect with their customers in new and innovative ways.

Join us and be part of a diverse and inclusive culture that celebrates success and values creativity and collaboration.

Key accountabilities will include, but not be limited to -

• Support all functions across all specialty floors and workplace floors
• Perform check-in/registration for our events and be the point person for welcoming all.
• Perform related event support tasks to see success in every event, working closely with the Event & Hospitality Assistants
• Main point of contact for all employees at all levels.
• Navigate the ambiguous and maintain a service flexibility in an ever-changing environment
• Patience, a sense of humour, adaptability, and a positive, can-do attitude!

This front of house role is ideal for experienced customer service professionals ready to transition into the corporate sector. The position encompasses a variety of disciplines that may lead to multiple career pathways.

You will:

Warmly welcome visitors and provide secure building access

Maintain immaculate presentation of lobby and reception areas

Monitor and respond to all requests via email, phone or in person

VIP escort and hosting

Executive Boardroom support

Audio Visual support

Benefits

Competitive above award salary

Inclusive and diverse team environment

Full corporate uniform and dry-cleaning service

Access to training and development that will take your career to the next level.

Work – Life balance with a Monday to Friday rotating roster 

Job Description

Sales Operations Manager, Client Engagement

Permanent opportunity, Sydney, Melbourne, or Auckland CBD location

Are you looking for a challenging opportunity in an organization with a dynamic, innovative and diverse environment? If so, your future is with Visa.

Team Summary

Visa’s Vision is to be the best way to pay and be paid for everyone, everywhere. We partner with over 16,000 financial institutions globally to build superior payments products and experiences that enable customers, consumers, businesses, large corporations and governments, to pay or be paid. 

Visa’s Client Engagement team oversees our client relationships across a range of leading financial institutions in Australia, supporting our clients to manage and grow profitable payments portfolios. Our objective is to align our client’s goals with those of Visa for the benefit of the customer and for our respective businesses.

The Role

The Sales Operations Manager is a key member of the Client Engagement team. The role is responsible for supporting the Account Executives to deliver the program of work associated with the clients, driving account governance, and leading the execution of our sales operating model.

The role requires strong operational and governance management expertise, underpinned by a solid knowledge of the industry, the clients and Visa.  The role will report to the Director, AuNZSP Sales Excellence and will work collaboratively with the Account Executives and respective client teams.

As the Sales Operations Manager, you will act as the key liaison point between Visa and our key clients, overseeing a wide range of projects and client requests, and ensuring that all activities across the various partnerships are carried out in accordance with the agreed sales operations and governance models and in adherence with the client incentive agreements.

In this role you will:

• Lead the execution of the account operating model (incl. the governance and operations meetings and processes we use to run accounts) both internally and with the client.

• Manage the tracking and delivery of partnership contract obligations, including responsibility for volume forecasting, incentive calculations and payments

• Liaise with client stakeholders to answer ad-hoc requests (including finance, product, marketing, strategy)

• Manage the governance of any applicable agreements connected to the client partnerships. This includes improving upon the design and implementation of the governance framework and operating model.

• Develop processes and program templates for responsibilities such as incentive activity plans, project management and tracking, issue resolution, risk management and stakeholder management.

• Manage the documentation and recording of all program activities, and management of reporting.

• Use reporting tools to monitor portfolio activities and regularly brief business leadership on the performance and status of initiatives.

• Assist with the coordination of executive immersion programs and study tours

• Ensure compliance in accordance with Visa financial controller processes and procedures.

• Ensure team compliance with internal client relationship management processes, procedures and tools.

• Consistently follow Sales Operations practices and participate in the Sales Operations Practice to uplift the client governance frameworks and operations models across AuNZSP  

This role is integral to ensuring our client partnerships are positioned for future success, and that Visa and the client’s joint partnership strategies are executed with excellence. This is an opportunity to make a significant impact in supporting our clients through a period of exciting growth and underpinning the delivery of a range of next generation payments solutions and customer experiences. 

Specific skills and experience you may bring are:

• Confident Multitasker. Able to effectively manage and prioritize a range of activities in a fast-paced working environment

• Analytical Thinking. Using analysis and problem-solving skills to deliver actionable insights

• High Impact Communication. Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations, communicating in a focused and succinct manner that drives others’ thoughts and actions.

• Building Strategic Relationships. Developing collaborative relationships to facilitate the accomplishment of work goals.

• Active Contributor to Team Success. Actively participating as a member of a partnership team to move the team toward the completion of goals.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About the Role

Are you an enthusiastic and driven Investment Associate who thrives in a dynamic and collaborative environment?

We are seeking a passionate and experienced Specialist to join our talented, cross-functional team, supporting the management of Minderoo’s Investment Portfolio in a responsible and sustainable manner to achieve return and risk objectives.

Your day to day will include:

• Monitoring and reporting performance, exposure, fees and cashflow of the private markets sub-portfolio;
• Supporting the Investment Director to assess and recommend private market investments – both indirect (via externally managed Funds) and direct (co-investments);
• Participating in ESG engagement and monitoring of all MFT investments (both public and private); this includes proxy voting, diversity monitoring, and emissions reporting.

Position Overview

Do you want the opportunity to be part of a startup-like environment and have a big impact on a brand-new product? Are you looking to be at the forefront of innovative new technology that will ultimately help people imagine, design, and make a better world? If so, come join the Autodesk Tandem team! Our mission is to create Digital Twin technology and solutions that will transform how buildings are designed, built, and operated.

We are seeking a Product Sales Specialist who is deeply passionate about the AEC-O industry and strongly believes in the potential of Digital twin technology to revolutionise this field. This position offers a unique opportunity to engage with some of the world's largest organisations that build, operate, and manage facilities.

The ideal candidate brings an entrepreneurial spirit and is enthusiastic about working directly with clients to help them realise the value and positive outcomes from adopting a new and innovative technology. We are looking for a candidate who embodies the characteristics of an ideal team player, with a strong emphasis on humility, adaptability, and a customer-first mentality. We value smart, courageous, and inclusive individuals who aren't afraid to push boundaries and drive innovation.

Responsibilities

• Grow the overall Autodesk Tandem business in your territory through developing and executing a business plan and growth strategies to achieve team sales and revenue objectives

• Qualify inbound leads and identify expansion opportunities across existing Autodesk customers

• Collaborate with the broader Autodesk teams to create and drive opportunities within our prioritised target industries and segments

• Partner with Customer Success to align on customer growth plans, ensuring successful adoption and ongoing use of Tandem

• Develop and lead customer presentations and product demonstrations that are informative, compelling and customer outcome centered

• Deliver on quarterly and yearly sales targets, providing accurate forecasts to leadership

• Develop sales collateral in a variety of formats to share and conduct training sessions with the broader Autodesk sales teams

• Utilise sales and CRM tools to optimise your customer engagement strategy and effectiveness

• Stay up to date on current industry news, trends, and competitors

• Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into workflow solutions and best practices

• Attend and support trade shows and events as needed

• Travel to key customer sites and participate in Executive Briefings as requested

Minimum Qualifications

• Bachelor's degree or equivalent experience

• Previous experience selling SaaS technology to both enterprise and mid-market customers (Smart Building Technology and/or AEC-O industry strongly preferred)

• 5+ Years of software sales experience in quota carrying roles

• Strong work ethic, highly adaptable, goal and results oriented

• Excellent written and verbal communication skills

• Ability to take initiative, prioritise, and manage time effectively

• Ability to work independently and collaborate effectively both in person and remotely with our Global direct and indirect sales teams

• Estimated travel for this position is between 10-20%

#LI-SK1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps and transform how companies interact with customers across every screen. 

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have voted us on the Great Place to Work list for the 10th consecutive year!!

We’re proud to offer employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.  

We know that people are the differentiator in our business, and that's why we want to meet you!  

 A bit more about the role

As a Talent Development Lead, you will consult with Business and Employee Experiences leaders to own the design and implementation of initiatives that have a real impact on advancing Adobe’s talent capabilities in our diverse region.

This role is a senior member of the APJ Talent Development team, partnering across Employee Experience to provide guidance, mentoring and role modelling a learning culture. An active contributor to the team and work with colleagues on projects and programs across all Adobe regions.

This role will require travel throughout the year (1-2 times approx,)

What you’ll have

• APAC Talent Development experience (SEA, Korea and Greater China) including planning, stakeholder engagement, facilitation, production & execution, data management and evaluation.

• A strong background in consulting and coaching skills

• Experience designing and facilitating sessions covering the areas:

  • Leadership and Team offsites

  • Leadership development

  • Team effectiveness

  • Employee skills development and recommend and source appropriate training vendors to augment the Adobe program.

• Extensive experience and capability with Talent tool such as Gallup Strengths Finder, SDI, DISC, Insights and similar

• Comfortable working across cultures and with teams across Asia Pacific, India, EMEA and USA.

• Strong project management and organizational skills and experience with Learning software and tools.

• Fluent in English – fluency in one of Mandarin, Cantonese, Korean, Japanese is highly desirable

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together. 

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

This is an excellent leadership opportunity, joining a fantastic team of peers with potential to take your career to new heights! This role is challenging, interesting and integral to the service we provide to our clients via the Endpoint Engineering team. The Endpoint Engineering team is responsible for maintaining the Standard Operating Environment using both traditional and modern toolsets, application packaging and ensuring compliance across our customer environments.

About the Role

This role is available across our offices in Australia: Sydney, Canberra, Melbourne, Adelaide, Perth, Brisbane. As an Endpoint Engineering Team Leader, you will lead a team of Endpoint Engineers and application packagers to ensure best practice support methodology is applied and customer outcomes delivered driving high levels of customer satisfaction. Due to the nature of Federal Government clients, Australian Citizenship and NV1 is required as part of the process. After hours and weekend work may be required as well as onsite and remote work.

What you’ll do

As an Endpoint Engineering Team Leader, you will be responsible for, but not limited to, the following:

• Estimating, scheduling and ensuring that all resource planning requirements are sufficient to provide the required levels of availability and support.
• Managing performance and culture of a high-performance team
• Managing team workload and priorities to achieve SLAs
• Managing customer expectations by overseeing the support model.
• Providing technical mentoring and guidance to less experienced members of the team.
• Determining how to use resources to meet service level agreements and support objectives.
• Remedying complex problems and provide technical consultation in line with the established support model.
• Planning systems capabilities and resources to fulfil user requirements.
• Mentoring other engineers in the team to uplift skills.
• Monitoring performance system performance for all corporate platforms.
• Managing the Installation, testing and maintaining system hardware and software.
• Providing guidance and advice within the latitude of established company policies in order to meet schedules and resolve technical problems.

What you’ll bring

We are looking for someone with extensive IT industry experience and 3 years plus in an Endpoint Engineering management role. You are passionate about your work, proactive, client-focused and believes in customer service as a point of differentiation in a service offering. You can work both independently on competing priorities and as part of a team.

Culture and Benefits

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, professional development courses and other retail discounts to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

The Collecting Group is a true disruptor, offering high-quality ‘curated collectibles’ from around the globe, curated by specialists in their subject matter. It has headquarters in London, and offices in Munich, Sydney and Stockholm, as well as a strategic partnership in the UAE.

Collecting Cars, which launched in 2019, offers buyers and sellers a new way to transact online. It enables a much faster route to market than traditional auctions as well as dramatically reducing the costs involved, charging zero fees to the seller.

Launched in 2021 with the same principles of ‘lean’ auctions that are fast to list and sell, the Watch Collecting platform brought new energy to this enthusiast market.

The Collecting Group is now a team of 100+ around the world and we have exciting growth plans with new product extensions and new market entry ambitions.

Our growth is dependent on uniting skilled talent and innovative technology to deliver the best service for our users, and we are always looking for forward thinking, diligent and motivated individuals to join us.

The Opportunity

You’ll be joining a growing, diverse team that’s currently disrupting the traditional way vehicles are auctioned. As the Sales and Marketing Coordinator you’ll play a crucial role in assisting the team with their day-to-day sales activities, helping identify new opportunities and establishing new, improved ways of working.

Whilst ensuring your team are operating as efficiently and effectively as possible, you'll also have the opportunity to work closely with the global marketing team to oversee the organisation of local events within the community. Leaning on your can-do attitude and social media skills, you'll support local campaigns for paid social, implementing local initiatives to drive enquiries, bids and registrations.

This is an exciting time to join Collecting Cars, as we continue to grow across APAC and head towards our aspirations as the home of the collector.

• You ideally have experience within or exposure to a sales team, and understand how business development tasks are linked to company growth
• You're familiar with a CRM (Salesforce preferred), and have an interest in improving processes to aid team performance
• Social media - you're familiar with multiple platforms (inc Instagram and Facebook), and have an interest in learning how to engage an audience to support business growth
• Community - you're comfortable building relationships with external partners, and have an interest in bringing like-minded people together
• You're comfortable in a team-based setting, and able to communicate with, present to and influence others effectively
• A keen interest in cars of all genres and eras, and knowledge of the collectible car market is highly advantageous
• Prior experience within a fast-paced, scaling business is also preferred, but not mandatory

This role is based out of our Sydney based office, Mon - Fri. Current Australian work rights are required.

People & Culture Manager - Part Time

Naked Wines is on a mission to disrupt the wine industry, benefiting wine lovers, winemakers, and our team members. And we’re after a Campaign Manager to help us do exactly that!

Naked Wines is looking for a dynamic team member to co-ordinate multi-channel initiatives and projects, ensuring the seamless execution of campaigns aligned with the Naked brand.

Join our energetic team and play a pivotal role in our journey to create a better way to wine.

Here’s a bit about us:
Our community of passionate customers, known as Angels, empowers gifted independent winemakers in Australia and New Zealand. In exchange, Angels gain exclusive access to superb hand-crafted wines at incredible prices.

Our innovative approach addresses key challenges faced by talented winemakers, providing them upfront funding, distribution channels, and direct connections with consumers. By streamlining the sales and marketing approach, Naked Wines delivers exceptional value to our customers and supports 65 independent winemakers. Talented, hard-working small business owners who in turn, support growers, farmers and their own local communities.

Naked Wines Australia is based in Manly on Sydney’s stunning Northern Beaches (and remotely too) and of course, you can be assured there is great wine flowing!

We believe in:

• Doing the right thing
• Generating extreme customer loyalty…
• Which generates cash, which can be reinvested in growth…
• Which attracts the best people and the best suppliers
  
  

As a leading player in the direct-to-consumer wine market, Naked Wines is reshaping the way Australians and Kiwis wine. If reading all that fires you up, then you’ve found the job for you!

As People & Culture Manager you will be responsible for helping Naked Wines reach our growth ambitions by creating an exceptional employee experience where people can be themselves, grow, and achieve because they can bring their best into our team!

This position will be a hands-on partner to the leadership team & global counterparts helping to deliver a range of HR activities across the employee life-cycle including recruitment, operations, advisory, administration, training and development, employee engagement, and strategy.

This Role is ideal for someone looking for a part-time role within a great company that campaigns for great culture and growth. Suppose you have a passion for building strong relationships and fostering the growth and development of both employees & managers. In that case, all while contributing to a meaningful mission and being a Culture ambassador, this role is for you.

Some of the initiatives that you will oversee in the Australian business include: 

• Recruitment
• Bi-annual performance appraisals 
• Annual Salary Benchmarking 
• Employee Communication
• Assisting with monthly Payroll
• HR Administration
• Annual Employee engagement survey
• Employee wellness
• D,E&I Agenda
• Organisational Design 
• Performance Management
• Culture Ambassador

This role needs to be a trusted advisor for the leadership team and our employees alike. 

Key Success metrics would include:

• Consistently strong (and continuously improving) employee engagement scores
• Achievement of the annual business objectives
• No vacancies in key roles for greater than 3 months
• Best in class candidate recruitment experience
• Recruitment of extraordinary talent
• Retention and development of our team
• Compliant and best practice employee lifecycle processes

To nail the role you’ll need to be: 

• A strong communicator who is able to build successful relationships
• Driven and have good energy
• Organised with a structured approach to work
• Problem-solving and conflict-resolution skills
• Doesn’t crack under pressure (i.e. laughs, doesn't cry) when holding 12 plates that are spinning at the same time, while standing on the tip of a rocket at launch
• A Naked Wines culture ambassador & role model 
• Strong ownership and  accountability 
• Eager to learn 
• A strategic & innovative thinker who is always looking for continuous improvement areas 

Requirements

• Education: Bachelor degree in HR, business or similar 
• At least 2-3 yrs experience as a HR Advisor, Business Partner or similar

Team & People

You would report directly to the Managing Director in Australia and be expected to develop strong working relationships across the local and global businesses with your peers and Global VP of HR.

• Competitive Salary
• Attractive Performance based bonus plan
• Long Term Incentive Program (Employee Share Scheme)
• Monthly Wine Allowance

Our team

This is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Intelligent Workspace team, who support each other working collaboratively across locations.

About the Role

The Mobility Services team helps companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds and supports solutions end to end allowing our customers to switch to modern managed solutions and support them along the way in conjunction with other Datacom groups.. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative.

As a Mobility Engineer you will manage the day-to-day operations of the Customers EMM systems with minimal direction; and you will have a focus on ensuring an exceptional customer experience to Datacom’s EMM customer base.

This role is available across all Australian offices (Sydney, Melbourne, Adelaide, Brisbane, Perth and Canberra) and will require Australian Citizenship to obtain a Baseline or NV1 Clearance.

What you’ll do

As Mobility Engineer, you will be responsible for but not limited to:

• Be available to travel to Datacom, customer sites and conferences
• Using tools and processes to deliver services to customers in accordance with SLAs
• Operational support of customer systems including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changes
• Identification of inefficient procedures or processes and suggesting improvements for implementation
• Produce accurate, concise, and timely reports as required
• Provide "on-the-job" training, guidance, and assistance to less experienced Datacom staff to ensure overall competence in the company continually improves
• Creating efficiencies to enhance our ability to support the customers environment.
• Take responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.
• Creation of design documents (HLD, DDD and LLD)
• Build customer environment using Microsoft Endpoint Manager (Intune)
• Build customer environment using VMware WS1
• Configure Apple Business Manager (VPP and MDM Servers)

• Assume the role of technical leader or design engineer in deployment/refresh projects as required.
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
• Identification and escalation of perceived poor practice or inefficiencies
• Ensure all systems are built to agreed processes and design (EG: Build guides)
• Provide technical leadership for major incidents
• Validate and assist in the maintenance of the client’s risk and issues registers
• Complete time recording processes for work performed as required
• Provide governance to all implementations and changes affecting iOS and Android OS devices
• Provide governance to all implementations and changes affecting the Google Chrome OS device environment
• Provide device support to meet customer demands for the resolution of incidents, problems and change service requests as well as business improvement initiatives
• Document Risks and Issues in the technologies supported, this includes product lifecycle, support, and licensing
• Assist with, and drive the identification and implementation of shift left initiatives
• Daily checks and monitoring – as required
• Monthly reports - Provide data and analysis of the data as requested
• Documentation – Provide and maintain documentation of systems and services
• Provide Regular and relevant updates to the records of Support and Problem Management processes
• Ensure all tickets are up to date with detailed descriptions of actions taken and information in a timely manner
• Efficient and effective use of the call management system(s) for assigned customers

Customer Satisfaction

Ensure outstanding levels of customer satisfaction by demonstrating the following

• Timely responses to customer queries
• Professional verbal and written communication
• Attendance to, and active participation in internal/customer meetings
• Follow-up on assigned action items assigned during meetings

Team Engagement

Ability to operate in a team environment by demonstrating the following:

• Be an effective ambassador for Datacom behaving in ways consistent with the Company Values
• Develop effective working relationships with other members of the team to ensure the best team outcome
• Liaise directly with team members, client or other third parties to obtain required information or decisions
• Demonstrate proactive ownership of identified issues as well as effective communications for suggested resolution efforts
• Perform work after-hours where required for project and/or support engagements.
• Share relevant knowledge, experience, and ideas with team members with the aim of building team competence
• Provide constructive feedback to improve team and corporate capability
• Proactive open and honest communication at all levels and remains accountable for personal performance
• Support other members of the wider Intelligent Workspace group wherever possible
• Compliance with Datacom Delivery Methodologies
• Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
• Successful and responsive project delivery within schedule and budget estimates
• Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
• Close collaboration with customers to ensure delivery of project outcomes
• Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients
• Accurate and efficient delivery of project tasks minimising re-work
• Accurate and timely contribution to project reporting
• Accurate and timely completion of time sheeting for daily activities
• Up-to-Date utilisation forecasts based on assigned work are maintained
• Assisting pre-sales with scoping of project engagements in customer environment
• Manging workloads to allow warm handover to BAU when required for project engagements
• Development, maintenance, and execution of initiatives in alignment with a personal development plan
• Attain and/or maintain relevant industry or professional certification(s)
• Provide constructive feedback on the development needs of the team

What you’ll bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approx. 2 years’ experience in a similar Mobility role. You will possess excellent knowledge of iOS, Android, MacOS and Windows 10 operating systems. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS and Enterprise applications. MobileIron, Google admin, VMware WS1 (SEG, UAG, ENS) and/ or Microsoft Intune administration skills would be a huge advantage. You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision.

Culture and Benefits

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.


About the Role

Join us as an Aternity Engineer specializing in Aternity's End User Experience Monitoring (EUEM) products! In this role, you'll be at the forefront, tackling enterprise-wide challenges related to network efficiency, application performance, server capacity, and end-user experience. Your work will merge desktop engineering expertise with a sharp business focus, aimed at delivering and optimizing IT performance management solutions.


** Please note to be successful in this role you would need to be an AU Citizen with NV1 mandatory **

What you’ll do

Your responsibilities will encompass a range of critical tasks:

• Delve into customers' IT landscapes, understanding their requirements and processes to drive full adoption of Aternity's solutions, maximizing ROI and business impact.
• Offer specialized planning and design expertise in digital experience monitoring, application performance troubleshooting, and end-user performance analysis.
• Gather crucial end-user and application performance data for effective troubleshooting.
• Develop scripts to enhance Aternity's EUEM capabilities for metric collection and remediation.
• Configure precise measurements for end-user activities and backend application transactions, ensuring accuracy and validity.
• Articulate and present advanced product features, benefits, and comprehensive solutions to stakeholders.
• Collaborate directly with customers, colleagues, and stakeholders, working on-site or remotely to achieve project objectives.
• Resolve performance issues for both Windows and Apple-based platforms, generating budget-sensitive solutions to meet customer needs.
  
  

What you’ll bring

Desired Technical Skills:

• Ideally, hands-on experience with ATERNITY or similar products (e.g., Lakeside Systrack, Nexthink,).
• Proficiency in network and infrastructure performance monitoring and analysis is highly preferable.
• Sound understanding of common application architecture frameworks, distributed mechanisms, and messaging components.
• Familiarity with IT methodologies for software deployment and change in enterprise settings.
• Programming skills in PowerShell, Python, C++, Golang, Rust, or similar languages.
• Experience with Business Intelligence tools such as PowerBI, Tableau, Qlik, or similar platforms.
• Understanding of J2EE and/or .NET internals.
• Strong technical skills in SQL and XML, complemented by an understanding of network/HTML/HTTP traffic.
• Knowledge of cloud-based technologies like AWS and Azure, alongside expertise in web technologies, server/client-side (Java Servlets, HTML, CSS, JavaScript, Ajax, HTTP, RESTful architecture).
• Proficiency in web application architecture and software, including familiarity with Web Servers (Apache, IIS), Application Servers (WebSphere, WebLogic), Databases (Oracle, SQL Server, DB2), and Operating Systems (UNIX, Windows).
• While expertise in all these areas isn't expected, a high-level understanding of their functionality and interrelationships is crucial.
• Basic administrative skills for these technologies are a plus.
• Knowledge of TCP/IP networking.

Join us if you're ready to dive into the intricate world of advanced analytics, solving complex challenges, and maximizing digital performance with cutting-edge solutions!

Qualifications

• A Computer Science degree or equivalent professional background

• Effective communication skills bridging technical and non-technical audiences, driving IT projects within large organizations, and translating technical features into tangible business advantages for customers

• Self-driven and excels in high-performance scenarios with minimal supervision

• Highly organized, detail-oriented, possessing strong technical skills, and dedicated to delivering exceptional customer service

• Eagerness to explore new technologies, selecting the optimal tools for each task

• Innately motivated to enhance products by introducing innovative ideas and insights to the team

• Proficient in analytical thinking, troubleshooting, and adept at problem-solving

• Engage directly with customers, and collaborate effectively

• Exceptional skills in business writing and presentation

• Background in monitoring and optimizing application and system performance

• Preferred experience in managed services, technical consulting, or roles within software development/systems administration

 
Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology managed services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

We are currently seeking a skilled and experienced Finastra GPP SP Consultant based in the vibrant city of Sydney, Australia.

• Good knowledge in various payment types like Domestic Fund Transfer, Cross Border Payments/SWIFT, Instant or Faster Payments, RTGS, SEPA.
• In depth understanding of GPPSP product capabilities.
• Hands-on experience with Finastra GPPSP product APIs.
• Have a very good understanding on GPPSP core payment product flows.
• Good understanding and working experience using ISO 20022 messaging standard.
• Create scalable and reusable functional solution based on requirements/scope in JIRA
• Create reusable interface definitions for third party applications integrating with GPPSP.
• Capture the configuration requirements and configure the GPPSP product for various payment flows.
• Create and maintain system, functional and reference documentation
• Previous experience operating and delivering in multiple SDLC methodologies (including Agile, Waterfall).
• Experience working with tools like JIRA, Confluence and MS Visi

About Us

Zone IT Solutions is Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

The Asia Pacific Fulfillment Operations Manager will support Block Logistics and Fulfillment efforts in Australia & Japan. As part of the Hardware Logistics team, you will play an essential role in our mission to bring Block products to our customers in a fast, reliable, economical and elegant fashion. You will determine best practices, collaborate on growth plans across the supply chain and company, support the implementation, and manage Block's fulfillment and delivery operations for all products. You will also oversee vendor and supplier partnerships and manage performance within Block's international supply chain.

We're looking for a dynamic, process-oriented operations leader who has a passion for new solutions and scalable systems. Because the majority of the team is based in the San Francisco Bay Area, some morning working hours will overlap with Pacific Standard Time.

You Will:

• Manage and improve the logistics [inbound, fulfillment and outbound] network for Block's Asia Pacific markets
• Oversee supplier partnerships and manage performance
• Work with internal partners to guide the development of essential and new fulfillment programs.
• Ensure that performance targets are met on service level commitments to our customers, across all products within the region
• Implement SOPs with partners and manage Indicators to maximize and measure Block's partners performance: Order Management; Inventory control, Performance Service level agreements, metrics reporting and Scause troubleshooting
• Support new potential country and new product launches coordinating with global partners to ensure setup, and success of the launches
• Maintain accurate and appropriate SOWs and SOPs specific to the implementation of fulfillment operations against B2C, B2B, Retail and Returns distribution requirements
• Handle fulfillment errors and exceptions, correcting and identifying preventative measures
• Identify process gaps, propose and guide implementation for scalable solutions
• Leverage access to technology and new ideas to bring continuous improvement to APAC markets

You will be responsible for helping recruitment agencies get the most from Messly, supporting them from the sales process through their lifecycle as a customer.

Using your recruitment background, you will become a trusted advisor to our clients, building close relationships

Specifically, your role will focus on:

Onboarding and Training: Train new recruiters how to use Messly, giving product demos and tutorials. You’ll become an expert in Messly, with an in-depth knowledge of the product features and capabilities, coaching them on how to utilise the product fully. When we release new features, you’ll help coach them on how to use these.

Regular Check-ins: Offer regular status meetings with customers to understand their needs and gather feedback. We are proactive in reaching out to clients, not waiting for them to report issues. If clients are having issues, or we notice that they’re not using the product property, you would work to fix these issues.

Account Reviews: Use our data dashboards to understand if Messly is being used to its full potential, and suggest ways for agencies to get more value from us. Where issues are identified, we will create action plans to help solve these.

Process Development: You’ll own the processes and documentation around your role, and ensure these are continually maintained.

In addition, you will help with:

Sales support: Supporting the CEO through the sales process, including outreach to potential agencies, and follow-ups through the sales process.

Feedback: Share feedback from agencies with the product team, and contribute ideas for how to improve our service based on their feedback and the data you can see.

Ops: You will manage and run occasional operational processes, such as generating reporting and customer reporting, working with our ops team.

A Typical Day

Messly is small, fast-growing company so each day is different. But if they was a ‘typical\ day, it might include:

• Joining a sales call with a prospective client to understand if Messly is a fit for them, and following up with a proposal and some pricing
• Running a training session for recruiters from a new client. That might be in their offices or on a video call. You’d give them a demo of the key features, and help them to set up their accounts on Messly.
• In between, you might pick up a few questions in your inbox from recruiters who have a question about using Messly, or call up a recruiter who you can see is struggling to have success on Messly
• Finally, ahead of the team meeting the next day you’ll spend an hour reviewing your action plan for an agency that’s struggling, collate some product feedback and prepare some data and charts for discussion with the team.

Working At Messly

You'll be our first hire in Australia, and a key part of the initial team. One of the founders is relocating to live in Sydney to run the Australian business, and you will be working closely with him on a day-day basis. The other founder will travel to Australia also as needed.

We will ensure you feel part of the wider team in the UK, as feeling part of a team is really important to everyone here. You’ll get to meet us on weekly team meetings on Zoom and you’ll be interacting with the UK every day via Slack too.

Messly is a fully remote company and has no fixed office, and this will not change in future. Part of your role will involve visiting client offices to run training or other meetings. We expect this to be around 2-3 times per month.

We’ll help to support getting you setup at home if you haven’t worked remotely before including any computer equipment you need. You'll receive in-person training when you start, to give you the ins and outs of the company and meet the team you’ll be working with. We also offer co-working space near you if you’d prefer not to work from home.

As a Development Tester at Ubisoft Australia, you’ll be the validation before integration, responsible for the quality of a specific feature throughout production. As you test, you consider every possible choice and move a player might make during gameplay. Working alongside artists, designers, programmers, and more, you’ll develop a solid understanding of our game’s systems, use it to get to the root of problems and help enable fixes for these issues. We want someone that can be onsite at our studio in Sydney a few days a week. 

Responsibilities:
•    Finding bugs and potential exploits in the game and reporting them
•    Following test cases and performing routine tests  
•    Participate in any additional ad-hoc testing or team activities
•    Creating and sending test reports upon completion of test activities
•    Following up on issues with the team to ensure that they are fixed
•    Documentation of knowledge and processes  

Our Pact Packaging division is pioneering a whole of product life cycle approach to sustainable packaging. Partnering with global brands to local producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture.

About this opportunity

We specialise in the manufacture and supply of rigid plastic and metal packaging servicing for the consumer and industrial sectors.

We are currently seeking a Health Safety, Environment and Sustainability Lead to provide oversight and drive consistent implementation of HSES systems across PACT’s Blacktown plastic packaging manufacturing site to ensure the organisation meets its legal and ethical obligation to provide a safe workplace.

As a HSES Leader on site, you will provide a connection between the Site and Group level activities and will champion and monitor implementation of the Group HSES System (Policy, Procedures and tools), including communicating with Site Management and conducting inspections and audits.

 You will support and drive the assessment and recommendations to improve controls of all site hazardous and high-risk activities as well as provide oversight of critical incidents and support the Site with incident investigation, root cause analysis and corrective action closure. This includes the investigation of incidents that affect health, pollution, contamination and waste management. 

Supporting the sites Injury Management Processes as well as preparation of Health, Safety and environmental reports will form a part of your remit as well as driving activities with external regulatory bodies (such as Safework and EPA) and providing recommendations of continuous improvement for the Group HSES System. 

Your key responsibilities will be to:

•  Provide oversight of health, safety and environmental incidents and supporting sites with incident investigation, root cause analysis and corrective action close out
• Monitor and drive activities with external regulatory bodies (such as WorkSafe and EPA) and providing recommendations of continuous improvement for the Group HSES System 
• Plan and implement environmental, health and safety programmes.
• Identify common environment, health and safety hazards inherent at the site and establish guidelines for the control of hazards.
• Promote and champion a zero-harm culture, by providing expert advice, support and driving implementation of the Group HSES system. This entails advice to the Divisional and Site Management teams.
• Incident Management
• Establish risk management and risk mitigation programmes
• Monitor, interpret and champion changes to regulatory environment including communication of
• Support the development and coordination of strategies
• Train and educate leaders of the PACT safety management systems

To be successful in this role, you’ll have:

• Strong knowledge and understanding of Health,Safety and Environmental legislation, Codes of Practice, Standards, and associated obligations;
• Strong skills in hazard identification, risk management and incident investigation;
• Previous experience in developing, implementing, monitoring and auditing Safety or Environmental Management Systems;
• High level of computer literacy and developed administrative skills;
• Commitment to sustainability and providing an honest, respectful environment
• Experience working in Manufacturing/large, multinational or listed company environments
• High level of initiative and ability to work effectively and remotely from team

Reporting into the Audience Editor, Nine.com.au is seeking a digital producer to help drive the output and showcase the best of our content on the Google News Showcase and Discover platforms.

Day to day, you will:

• Publish and curate journalism across the Google News Showcase platform under both the 9News and Nine.com.au brands
• Craft headlines, write concise subheads and compelling summaries that will engage an online audience
• Write explainers and news articles where required
• Work to breaking news deadlines
• Analyse traffic reports and performance metrics
• Collaborate with editors to identify stories which will resonate on Google platforms
• Use of Canva where required to create strong images
• Have excellent knowledge across national and world news, sport, celebrity and lifestyle
• Excellent organisational skills to content plan for weekends
• Prepare production notes for producers ahead of morning conference

Please note this is a full-time five-day hybrid role, which may include weekend and evening work.

The Company

Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.

Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative thinkers can thrive.

We are looking for an Account Director with an entrepreneurial mindset to be part of this growth. You will be joining a highly diverse business which boasts over 30 nationalities as part of its core team. We are offering an exciting opportunity to be part of an expanding team, with an attractive and highly competitive benefits structure and fantastic career opportunities.   

The Role

This is an exciting senior leadership role that provides the opportunity to influence the strategic direction of one of Australia’s largest banks. The successful candidate will lead a client account team within DBM Atlas being responsible for the ongoing servicing and growth of the account. They will be a trusted and respected advisor to the bank, someone who maintains an intimate understanding of the bank’s challenges and objectives and who can offer insight and recommendations the bank can act upon. They will lead a small, highly motivated team and ensure they receive the coaching and leadership they need so they can achieve their career objectives.  

Key Responsibilities

• Providing strategic advice to the bank particularly pertaining to NPS measurement and performance / being a trusted advisor to the bank
• Maintaining deep understanding of the bank’s strategic priorities, NPS performance and drivers
• Advancing the depth and actionability of insight provided to the bank
• Oversight of all deliverables provided to the bank associated with its DBM Atlas subscriptions and ongoing bespoke projects ensuring they are provided to the bank on time/in accordance with SLAs, to the expected standard and without error
• Continual enhancement of production, QA processes and output including through automated production techniques
• Monitoring use of adhoc hours including determining hours required to complete tasks, communication and agreement of hours and adherence to agreed hours during production process
• Identifying and executing on opportunities to improve the way the account is serviced and to enhance client value
• Liaising with the client on prioritization of tasks based on team capacity and workload
• Receiving briefings for adhoc deliverables, communicating requirements and expectations to the account team ensuring the team always understands context and objectives
• Delivering presentations to senior stakeholders within the bank
• Maintaining strong relationships with the key client stakeholders
• Collaborating with other DBM key account team leads to share knowledge and best practice
• Cascading subject matter expertise through the account team
• Coaching and development of team members

• Minimum of 7 years financial services experience
• Has had a senior role in agency key account team for major financial service client / worked in or led insights department in financial services organisation
• Subject matter expert on NPS performance measurement and reporting
• Team management expertise
• Able to deliver insights up to C-suite client stakeholders
• Excellent leadership and organisational skills
• Detailed understanding of client needs, market and competitive landscape

• Competitive salary
• Discretionary Bonus
• Opportunity to work with a global team in a fast paced, fast growth business
• Hybrid working
• 25 Days Holiday
• 2 Days Charity Leave
• Birthday Leave
• Social Events

Digital Asset Custody, globally, without compromise.

Zodia Custody is a FCA, CBI and CSSF registered Virtual Asset Service Provider (VASP), offering Digital Asset Custody services to Institutional Investors. Zodia Custody is a Venture backed by Standard Chartered Bank, Northern Trust and SBI Digital Asset Holdings based in the UK, Europe, Hong Kong, Australia, Singapore and Japan.

 We have ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East. We aim to be the best in class in providing Crypto Custodian services.

Zodia Custody is an institution-first digital asset custodian that does not compromise on its control standards. We are regulation first in everything we do.  Within the Risk & Compliance departments, we are at the forefront of innovation and alongside our colleagues are engaged in safely developing Business Services to support the fast-structuring crypto-industry.  

The Risk and Compliance Teams are responsible for allowing the business to scale sustainably, whether it involves new markets, products, blockchains and more. Our Teams are involved in end to end processes to mitigate risks, including financial crime risks, and identification of areas of control weakness. We work directly with the business as key partners in driving control improvement.

 The teams are also responsible for identifying any gaps or weaknesses in Zodia’s adherence to applicable laws, regulations, rules and standards of self-regulatory organisations. Risk & Compliance play a key role in in ensuring key business processes help to manage risks enabling our businesses to continuously improve its risk management processes.

You’ll have the opportunity to work with both the Risk and Compliance teams, which are core teams to Zodia Custody’s success. You will help Zodia Custody in its mission to enable Digital Assets, without compromise.

What you'll be helping us with:

• Making sure Zodia Custody is compliant with risk frameworks, is continually improving these frameworks and is fostering a culture of assessment, challenge and monitoring  
• Continuing to expand, enhance and evolve our company-wide control landscape to meet regulatory expectations and deliver best in class services to our customers
• Scale the business to new markets and products

You'll spend your time:

• Challenging existing processes to ensure we are performing controls in line with and/or exceeding industry standards
• Assessing new products, clients, crypto assets/blockchains and geographies
• Executing design and operating effectiveness control tests to ensure that we have full, accurate picture of the effectiveness of the Zodia Custody-wide control landscape;
• Making recommendations to improve control effectiveness and/or identify where new controls are required;
• Identifying and monitoring risk exposure, as well as collaborating with other departments to develop and implement strategies to mitigate risk.
• Performing 'deep dives' (assurance reviews) on specific risks and/or across a series of related controls to make sure we have the correct control coverage in place and they are operating effectively.
• Managing and fostering positive relationships with key stakeholders across the three lines of defense

Above all, we are looking for people that are excited about helping Zodia Custody scale in a compliant, thoughtful and controlled way.

Key Stakeholders

• Chief Risk Officer
• MLRO/Chief Compliance Officer
• Head of Financial Crime Compliance
• Chief Security Officer
• Operations & Technology
• Regional and Country Heads

 You should apply if:

• You have at least 4 years experience working in a banking, or professional services firm in a risk function or a risk-focused compliance role in the second line of defense.
• You have a good understanding of industry control standards and practices;
• You have experience working in Digital Assets or else a strong passion for working in Digital Assets
• You are hands-on and great at execution;
• You're a self-starter and autonomous, able to make prioritisation decisions;
• You're a team player and collaborate well with other people;
• You're able to facilitate discussions and influence others to gather meaningful feedback and support on your work;
• You have experience managing multiple deadlines through to completion and have excellent attention to detail;
• You're resilient and comfortable working in a fast paced and ambiguous environment where the day to day job is constantly evolving and changing.

We offer a range of fantastic benefits including:

• Competitive employer contribution pension scheme
• Private health care
• Critical Illness cover
• Life Insurance
• 30 days annual leave
• Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)

We have an exciting opportunity available for Business Support roles in our team in Sydney. We will provide full training so if you are looking to start your career in the customer service space then look no further!

We do require the successful candidate to be based in Sydney This is a full-time position.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

• Receiving inbound calls and email inquiries from Commercial and Residential customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling pest services for residential customers
• Converting incoming inquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate must possess:

• Experience working in customer service or call center environments (essential)
• This is an office-based role so you must be based in Sydney
• Previous experience in phone sales and converting inquiries into sales
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual.

Perks and benefits

• Strong work life balance culture.
• Employee Assistance Program (EAP)
• Discounted Pest Services
• Employee Referral Program
• Employee cash incentive programs and bonuses

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Employee Testimonial -

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

Reporting directly to the Head of Compliance, you'll play a pivotal role in supporting our member communication and marketing strategy ensuring that our members are well-informed and engaging with their Rest accounts. 

You will undertake compliance reviews of Rest’s Digital, Brand and Member Experience content, ensuring it aligns with the latest regulatory and legislative standards. You'll play a critical role in the due diligence process to enable seamless, clear, and compliant communication between Rest and our members.  

Key Accountabilities/Responsibilities:

• Conduct compliance due diligence reviews for all Digital, Brand and Member Experience content included in communications and digital experiences provided to our Members.
• Ensure that the content generated by Rests’ Digital, Brand and Member Experience is compliant and aligned to industry best practice whist accurately representing Rest’s Vision and Brand
• Be the Compliance SME for review of Digital, Brand and Member Experience content and make recommendations for and manage engagement with the internal legal team as required.
• Provide content compliance advice and guidance to the Digital, Brand and Member Experience Leadership teams, representing Line 2 Compliance
• Provide ongoing training to develop the Rest Digital, Brand and Member Experience teams’ knowledge regarding advertising and marketing compliance and industry best practice.

Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work-life balance important to you? Are you a self-starter eager to make a name for yourself in a fast-growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you.

NielsenIQ is seeking a talented Sales Development Representative (SDR) to manage, develop and grow qualified lead volume and sales pipeline. This role is primarily responsible for

1. Qualifying inbound inquiries to determine sales readiness
2. Outbound prospecting via email, social, and phone into target accounts in an effort to schedule initial meetings for sales representatives and
3. Supporting in-person and virtual events via pre-and post-event outreach.

This role is often the first touchpoint for prospects interested in NielsenIQ solutions and will set the tone for the sales cycle following. Professionalism, enthusiasm, and excellent communication are key characteristics to be successful in this role. The ideal candidate will be a highly energized self-starter who can thrive working autonomously while also being skilled at building solid working relationships with cross functional team members and sales.

Responsibilities:

• Learn continuously and develop into an industry and NielsenIQ solutions expert
• Effectively pitch products and solutions to key decision makers at all levels of a prospect’s organization by understanding their needs and demonstrating how NielsenIQ solutions can meet their requirements
• Respond to and effectively qualify inbound inquiries in a timely manner to assess sales readiness and qualifications prior to connecting prospects with sales resources
• Conduct outbound prospecting activities (phone calls, email, social media, attend tradeshows) into target markets/accounts to identify, connect and engage (schedule meetings) with decision makers in order to generate qualified, sales-ready leads
• Support the success of marketing sponsored in-person and virtual events; including pre-event promotion to drive attendance and post-event follow up to engage and qualify prospects for sales
• Maintain accurate CRM records of all lead and prospecting activities by consistently adhering to defined lead management processes and SLAs
• Build relationships with aligned sales team members to nurture leads through opportunity and ensure lead quality is driving conversion to pipeline and revenue
• Develop and methodically drive execution of daily, weekly, and monthly activity cadence plans that maximize prospecting efficiency and effectiveness including; account and contact-level research, pre-call planning, and hyper-personalized messaging via key channels
• Meet and exceed key activity and performance metrics for calls, emails, social touches, appointments scheduled, conversion to opportunity, and beyond 

Software Architecture | Reliability | Kubernetes | AWS | Team-oriented

Site Reliability Engineering at Dynatrace focuses on enablement of our engineering teams to autonomously operate their services. The focus is to embrace the No-Ops thinking and assist with knowledge in areas such as delivery, automation and remediation. If you have a passion for large-scale deployments, interest in growing your skills around Site Reliability Engineering, then joining our team is the right next step!

At Dynatrace, we have made it our mission to ensure that millions of people worldwide have an excellent user experience, made possible through a unique combination of observability, automation, and AI—all compacted into one cloud-based software intelligence platform to give our customers visibility and precise, AI-backed answers across their entire digital ecosystem.  

Your team

• Enables engineering teams to autonomously operate their systems and services
• Always work towards fully automated processes
• Consists of motivated engineers from all around the world, with backgrounds in software engineering, system engineering and product management
• Likes to take a break and get to know co-workers

Your role

• Use your insights into production to translate manual tasks into automated processes
• Tackle the challenge of capacity planning and being as cost efficient as possible
• Coordinate the product release/rollout and refine existing processes with your ideas
• Automate monitoring and alerting to enhance efficiency and reliability of cloud infrastructure
• Assist on investigating and fixing production incidents
• Configure monitoring and alerting to ensure efficient and scalable production operations
• Take part of On-Call rotations