Our Head Concierge is responsible for ensuring the smooth and efficient operations of the Concierge team and providing exceptional service, ensuring total customer satisfaction to our guests at all times. You will join a fun and dynamic family who endeavours to make memorable moments for everyone who walks through our doors. 

Responsibilities include:

• Supervision and support of the Concierge team and the daily concierge operations.
• Monitor the appearance, standards and performance of the Concierge team members with an emphasis on training and teamwork.
• Preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.  Rosters to be authorised by the appropriate department head or Assistant Managers.
• Supervise the co-ordination of guest transportation to and from the airport and ensure accurate accounting procedures are followed in the charging of transfers.
• Be proficient in the use of all front and back office equipment.  Ensure preventative maintenance programs are in place.
• Appraise team member performance utilising the Accor performance review system, ensure frontline performance reviews are conducted for probationary and annual reviews; correct performance issues and counsel as required.

Naked Wines, a global company in the consumer goods industry, is seeking a passionate and driven individual to join their team as a Customer Service Representative. As a company that is dedicated to connecting its Angels (Customers) with world-class wines made by talented winemakers, Naked Wines is changing the world, one glass at a time. We are looking for a Customer Service Agent to support us through our business.

As a Customer Service Representative, you will play a vital role in ensuring that Naked Wines' Angels have an exceptional experience. You will be responsible for assisting customers with orders, addressing inquiries and concerns, and providing general support. This position offers an exciting opportunity to engage with a diverse customer base and work in a fast-paced, dynamic environment.

Naked Wines prides itself on its commitment to excellence and providing outstanding customer service. The successful candidate will have a strong dedication to customer satisfaction, excellent communication skills, and the ability to think on their feet. If you are a wine enthusiast with a passion for making a difference and a desire to join a global company that is revolutionizing the industry, this role could be the perfect fit for you.

Responsibilities

• Serve as the primary point of contact for Naked Wines' customers, ensuring that all inquiries and concerns are addressed promptly and accurately
• Assist customers with placing orders, providing product recommendations, and resolving any issues that may arise during the ordering process
• Actively listen to customer feedback and provide appropriate solutions, while maintaining a positive and empathetic attitude
• Maintain detailed and accurate customer records, including order history, preferences, and interactions
• Collaborate with internal teams to resolve complex customer issues and ensure a seamless customer experience
• Stay up-to-date with Naked Wines' product offerings, promotions, and policies in order to provide accurate information to customers
• Identify opportunities for process improvements and provide feedback to help streamline customer service operations

• Previous experience in a customer service role, preferably in the consumer goods industry
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
• Strong problem-solving skills and the ability to handle difficult situations with empathy and professionalism
• Ability to multitask and prioritize effectively in a fast-paced environment
• Detail-oriented with a high level of accuracy in data entry and record-keeping
• Proficient in using customer service software, CRM systems, and other relevant technology tools
• Strong organizational skills and the ability to work independently with minimal supervision
• Passion for wine and a desire to learn about Naked Wines' unique business model and products

·       Competitive Salary

·       Attractive Performance based bonus plan

·       Holiday allowance

·       Company Share Plan

·       Personal Pathway Allowance- Money allocated towards training, learning and development

We embrace diversity, celebrating the unique perspectives and backgrounds that make us great. Our inclusive culture values authenticity, where everyone feels free to be themselves.

Ready to uncork new possibilities? Join us on this exciting growth journey!

We are actively searching for an experienced Assistant Finance Controller professional to become an integral part of our brand-new property.

This position is responsible for assisting the Finance Controller in the daily operation of the Finance Department, directly overseeing and assisting with accounts payable, receivables and payroll operations.

You have an outcome driven approach to performance & results and you strive to achieve excellence in your field.

Responsibilities:

• Liaise with all Department Heads as to cost effective measures to enhance their department’s profitability.
• Ensuring credit approval and collection policies of the Hotel are adhered to at all times.
• Monitor and check all procedures relating to payroll for the Hotel.
• Ensure all in-house ledgers are constantly in balance.
• Monitor the Debtors balance.
• Effectively monitor and control the cash flow for the complex.
• Effectively develop and monitor all financial systems for the Hotel with a view to improving and streamlining procedures.
• Monitor and check all audits relating to financial standards and procedures.
• Ensure cash handling procedures and policies of the Hotel are strictly adhered to.
• Implement procedures to recover outstanding debts.
• Ensure credit approval and collection policies of the Hotel are adhered to at all times.
• Ensure all payments made to the Owners are effectively reconciled and deposited on time, in accordance with the relevant Management Agreements (where the Hotel is managed by Accor).
• Assist in the preparation of Hotel Annual budgets with the Department Heads and the General Manager.
• Accountable for the compilation of quarterly forecasting, ensuring that all Department Heads have complete and equal input.
• Assist, advice, and collate monthly departmental forecasts.
• Supply all departments with accurate statistical information on a timely basis.
• Cooperate with all other departments offering support information on finance matters as required.

Your role 

Do you go the extra mile to create memorable experiences and make people feel welcome and valued? If your answer is yes, then we have the perfect role for you! 

As our VIP Services Agent, you will be the first point of contact to our VIP guests and you will be responsible for upholding our Heartist culture at all times; which means the art of human connection - It's about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with the guest. 

As our next VIP Services Agent, you will: 

• Meeting and greeting a broad range of guests and responding to requests in a hospitable and timely manner 
• Creating surprising and delightful moments for our guests 
• Checking and maintaining guest preferences and profiles in our property management system so that our return guests enjoy a perfect stay  
• Ensure timely and efficient delivery and coordination of guest amenities.
• Sending amenities to VIP rooms and conducts in room checks.
• Collaborating with internal departments to deliver a seamless guest experience and ensuring every guest feels cared for, valued and respected 

Bistro Manly is at the heart of our prestigious hotel and as such, our Assistant Restaurant Manager needs to showcase all that we have to offer at a luxury hotel! Our Assistant Restaurant Manager plays a key role in ensuring the smooth and efficient operation of our Bistro, providing a leadership figure for all our team to aspire to. Your exceptional leadership skills, attention to detail, and ability to manage a team will be crucial to ensuring the success of the hotel and the satisfaction of every guest that walks through our doors.

Reporting directly to our Restaurant Manager, some of our new Assistant Restaurant Managers duties and responsibilities will be: 

• Provide efficient, friendly and professional service and communication to all guests and team members.
• Take accountability and effectively manage the restaurant in conjunction with the Restaurant Manager.
• Assist Restaurant Manager in developing special promotional and merchandising plans, advertising materials to help increase revenue.
• Prepare weekly rosters and consistently monitor labour costs to remain within financial budget.
• Provide coaching and feedback to managers and staff and assess performance on and ongoing basis.
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
• Assist in conducting staff and daily pre-shift briefings.
• Assist in the recruitment process and induction of new team members 
• Participate in workplace consultation on matters pertaining to Work Health Safety (WHS), as per the hotels agreed arrangements.

We are obsessed with a person who loves to be part of a high energy, fun and fast paced team. In this role, you will be responsible for overseeing the planning, coordination, and execution of banquets and special events within our organization. Your exceptional leadership skills, attention to detail, and ability to manage a team will be crucial to ensuring the success of these events and the satisfaction of our guests.

Duties and Responsibility ; 

• To organize and control the day-to-day operation of the function facilities of the Hotel.
• To assist with performance evaluations for all staff.
• Assist the Conference & Events Manager in rostering staff to meet function needs whilst managing labor costs.
• To assist the Conference & Events Operations Manager with Forecasting.
• Assist the Manager to prepare accounts ensuring accurate charges are posted on a timely basis.
• To ensure that constant and updated communications are maintained and that all relevant departments are aware of their responsibilities in association with the function activities on a daily basis.
• To be responsible for smooth, efficient and courteous service to the guest during functions.
• To ensure that all function rooms are set up as per function sheets.
• Ensure that the function sheets are fully understood by all function staff. Ensure that the function sheet is the most up to date.
• Assists the Conference & Events Operations Manager with the training and development of all function staff. Maintains a detailed training log.
• Liaise closely with the kitchen managers regarding the activities of the day with particular emphasis on final numbers, menu changes, food service times etc.
• Ensure all staff are fully conversant with the activity of the day including type of food and beverage being served, consumption limit, beverage packages and charging procedures.
• Follow up on all guest comments, requests and complaints and inform the Conference and Events Operations Manager of all such matters.
• On a constant daily basis liaise closely with the Conference & Events Operations Manager regarding all function activity, changes, staffing level problems and suggestions.
• Ensure all equipment is in full working order at all times.
• Ensure that all function rooms are clear and secure each evening and that the Conference & Events store areas and the audio-visual room are clean, tidy and secure at all times.
• Ensure that no beverage or food stuff is left in any function areas after any function and that all leftovers are returned to the kitchen at the end of each evening.

We are obsessed with a person who loves to be part of a high energy, fun and fast paced team. In this role, you will be responsible for overseeing the planning, coordination, and execution of banquets and special events within our organization. Your exceptional leadership skills, attention to detail, and ability to manage a team will be crucial to ensuring the success of these events and the satisfaction of our guests.

At Manly Pacific, we are looking for experienced passionate Sous Chefs with proficient knife skills, a passion for fresh food who are self-motivated & enthusiastic to join our team at the stunning ocean-front hotel location the Manly Pacific. 

Besides the room service, the unique French/Mediterranean hotel breakfast restaurant, you will have the opportunity to work at our newly launched Lobby Bar & Rooftop Bar with refurbished swimming pool: talk about breathtaking Ocean Views! 

Our passionate team creatively crafts moments of indulgence for our customers, offering unique dining experiences through traditional techniques and the finest ingredients with a contemporary flair.

Here is the main responsibilities:

• Supervision of kitchen in the absence of the Executive Chef. Delegate duties and responsibilities to kitchen employees to ensure service demands are met.
• Lead team members by setting a positive example. 
• Assist Executive Chef with menu preparation and ensuring adequate supplies are available for expected service.
• Liaise with Restaurant team members regarding the availability of menu items, additions to the menu and any relevant changes.
• Maintain excellent presentation standards and cost control for all food and beverage outlets.
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained.
• Works with and co-ordinates the work of apprentices, cooks and stewarding team in the preparation and production of food as required.
• Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned. 
• Ensure the highest possible standard of hygiene is practiced and maintained by the entire F&B Service team to meet Health & Safety regulations and food preparation guidelines.
• Cultivate a positive work environment and identify existing skills and potential, ensuring development of kitchen team members.
• Assist in the preparation of monthly reports, commenting on key performance indicators and actions taken to keep on target.
• Ensure regular and effective communication with the Conference Sales Manager and Conference Coordinator, to meet the expectations of conference and events organizers.
• Carry out annual and mid-year appraisals with team members under your responsibility.
• Accountable for stock ordering and inventory management, plus monthly stock takes.
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers’ specifications.

The Manly GYG Shift Leader is responsible for effectively leading the team during specific periods of trade and motivating and engaging the team on shift, by championing our food safety and food quality standards. You will be leading the team through busy service periods, crew training and proactively improving guest experience.

We appreciate experience comes in many shapes and sizes, what we mean specifically is;

• Experience leading or supervising a team within a busy environment
• Experience delivering exceptional customer service
• Completed or willingness to complete Food Safety Supervisor certificate
• Completed or willingness to undertake Responsible Service of Alcohol course

Benefits

These are just some of the benefits that come with working at GYG:

• Free uniform
• Flexible work hours
• Crew team building activities and competitions
• Discounted meals
• Cultural celebrations – Day of the Dead and Cinco de Mayo

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation.

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

At Manly Pacific, we are looking for an experienced passionate Breakfast Chef with proficient knife skills, a passion for fresh food who are self-motivated & enthusiastic to join our team at the stunning ocean-front hotel location the Manly Pacific. 

Besides the room service, the unique French/Mediterranean hotel breakfast restaurant, you will have the opportunity to work at our newly launched Lobby Bar & Rooftop Bar with refurbished swimming pool: talk about breathtaking Ocean Views! 

Our passionate team creatively crafts moments of indulgence for our customers, offering unique dining experiences through traditional techniques and the finest ingredients with a contemporary flair.

Assistant Manager - New Brighton Hote

• $74,000 - $76,750 Base Salary + Super + Bonus + Team Discounts 
• Live Music Venue!
• Located on beautiful Manly Beach in Sydney’s Northern Beaches
• Amazing perks - check out our full benefits at the bottom of this ad
   

Located on beautiful Manly Beach in Sydney’s Northern Beaches, the New Brighton Hotel has four floors of dining, bars and entertainment for you to experience, offering something for everyone.

Write your story, leave your mark
From being a real part of the community, to career defining ideas. Make your mark here!

Sound good? Read on.

This is a brilliant opportunity to become an Assistant Manager at New Brighton Hotel!

What you’ll do:

• Be a motivational and inspiring leader, develop and train the team to ensure an exceptional guest experience every time
• Manage the day to day operations of the Venue - open/close, back of house administration, recruiting team members, rostering and assisting guests
• Bring your passion for good food and creating moments that matter for our guests
• Be creative - develop and grow the business through your own initiatives

Are you a night owl? Bring your experience and passion as an Assistant Night Manager and join our friendly and fun Front Office Team.

It is a Full Time position. As part of our night team, you work night shifts that start at 11pm and finish at 7am.

We are actively searching for an experienced Front Office professional to become an integral part of our brand-new property.

As the Assistant Night Manager, you are naturally a confident person who is able to approach people and initiate conversation. Your skills of reading the guest and attention to detail are what sets you apart from the rest.

You have an outcome driven approach to performance & results and you strive to achieve excellence in your field.

Responsibilities:

• Conduct Night Auditor duties whilst on shift with the Night Manager
• Maintain control and supervision of all audit functions
• Responsible for all other departments in the absence of their respective managers for the duration of the night-time operation
• Assist with the management of the Night Audit team’s performance whilst on shift, in accordance with relevant Accor brand and service standards, policies and procedures
• Drive a caring culture for our guests and inspire our team members to create a story unique to each guest’s stay
• Connect with guests and colleagues by being your authentic self, creating a sense of belonging through listening and demonstrating empathy
• Be a safety champion and lead by the example by following Accor’s health and safety procedures 
• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.

We are seeking an energetic and enthusiastic Part Time Hotel All-Rounder to work across our Front Office & Food & Beverage operations to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Shifts in Food & Beverage breakfast & Front Desk
• Serving guests at the cafe and making coffees
• Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations in the restaurant, delivering food and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program 

• Full-Time position
• $80K annually (Base) + Super + Accor benefits

The Marketing Executive is responsible for increasing revenue and also enhancing and maximizing the profile of Accor’s Hotels through traditional media, direct marketing, database management, web site content management, partnering with/linking to key partner web sites, Public Relations and promotional partnerships. Work with Accor Brand Marketing, PR and National Promotions to stay within guidelines and secure opportunities through the company.

Main responsibilities ; 

• Launching vibrant marketing campaigns that paint our resort as the ultimate destination, encouraging guests to live their most ‘Memorable Moments’ with us—from fabulous brunches to starlit conferences, creating 'Instagrammable' moments around every corner. Create visual and experiential content that invites shares and likes, making our resort a must-post destination.
• Using your flair for storytelling to create engaging narratives that resonate deeply with our audience, turning every experience and communication into an invitation to indulge and enjoy.
• Liaising with the global brand team to ensure that all content is current, consistent, and aligns with brand standards across all channels. Facilitate the adaptation of global marketing strategies to local contexts while maintaining brand integrity.
• Working with our agencies to ensure consistency of message, channel and strategy by managing and overseeing the hotel's online presence, including websites, social media platforms, and email marketing channels, ensuring content is fresh, engaging, and reflective of the luxury brand.
• Supporting the hotel’s food and beverage offerings. Develop and execute promotional strategies that highlight the uniqueness of the hotel’s culinary experiences, special events, and seasonal menus to drive patronage and revenue.
• Bringing a creative vision to all marketing materials and campaigns. Oversee the design and production of visual and written content, ensuring it meets the high standards expected by luxury guests. Foster a culture of creativity and innovation within the marketing team.
• Helping our Conferencing & Events team with unique proposals, great social guidance and content and videos that will elevate our offering.

What’s in it for you?

• Work Your Way with flexible working arrangements
• 30% discount off your food & beverage at Accor properties worldwide 
• Generous Accommodation discounts at Accor properties worldwide
• Industry-renowned Accor Hotels Academy Professional Training and Development
• Be part of a global team of hospitality professionals 
• Rewarding work environment with a dedicated Leadership team 
• Work, travel and promotion opportunities across the Accor Brand