Join Australia's leading life insurer as a People and Culture Operations Coordinator on a 6-month contract.
You will join a close-knit team who work collaboratively to support the business with queries, requests, People & Culture platforms, processes, and policies. In this role you will be responsible for maintaining accurate employee and system records, processing changes relating to the employment lifecycle, and improving the employee experience.

In this role you will: 

• Be the first point of contact for the business for all People and Culture related matters and queries
• Provide support, guidance and coaching to people leaders and employees on People and Culture processes, platforms and the employee lifecycle
• Assist in the initial process of employee concerns or grievances  
• Assist in handling employee disciplinary processes and maintaining relevant documentation
• Identify, undertake and contribute to ongoing continuous improvement initiatives to enhance the employee experience
• Identify commonly asked questions to address knowledge gaps and develop new resources
• Collaborate with or escalate to the relevant area of People and Culture when working through employee matters and queries, when required
• Prepare and manage employment contracts and other letters related to the employee lifecycle
• Manage the completion of pre-employment checks and onboarding requirements for new starters
• Support and contribute to cyclical People and Culture activities and if required work with the relevant area of People and Culture
• Ensure data integrity and all employee records are accurate and up to date
• Actively ensure the highest standards of delivery, stakeholder management and collaboration within the team, wider People & Culture team and the business

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

SASMAR is currently seeking an Account Manager to join our team. With operations in Brussels, Sydney, Hong Kong, Mumbai, Malta, London, and Chicago, we are a fast-growing pharmaceutical company that specialises in personal care and fertility products, including our renowned Conceive Plus brand. Our products are distributed in over 70 countries through various channels such as supermarkets, clinics, hospitals, pharmacies, and drugstores.

As an Account Manager at SASMAR, you will be responsible for managing and growing our business relationships with clients. This role offers an exciting opportunity to work with a diverse range of customers and contribute to the growth of our brand.

At SASMAR, we value diversity and believe in providing equal opportunities to all employees.

Responsibilities

• Manage and build strong relationships with existing pharmacy wholesalers and retailers.
• Understand client needs and requirements, and provide excellent customer service and support.
• Identify and pursue upselling and cross-selling opportunities to grow revenue from existing accounts.
• Proactively seek new business opportunities and acquire new clients.
• Present and promote SASMAR's products and services to clients.
• Collaborate with cross-functional teams, including Sales and Marketing, to ensure customer satisfaction and successful order fulfilment.
• Monitor market trends and competitors' activities to identify potential risks and opportunities.
• Prepare sales reports and forecasts to monitor performance and identify areas for improvement.

• Bachelor's degree in Business Administration, Sales, or a related field.
• Proven experience in account management or sales, preferably in the pharmaceutical, cosmetics or healthcare industry.
• Excellent communication and interpersonal skills.
• Strong negotiation and relationship-building skills.
• Self-motivated and target-oriented mindset.
• Ability to understand and meet client needs and requirements.
• Good understanding of sales techniques and customer acquisition strategies.
• Ability to travel as needed.
• Proficiency in MS Office and CRM software.

• Competitive salary
• Health Insurance
• Paid Time Off
• Work From Home / hybrid
• Career advancement opportunities in stable company

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are getting ready for a massive 2024 and scaling at pace, making this the perfect time to join CreditorWatch.

Your Role & Team

Super exciting times for us here at CreditorWatch as we continue to scale our awesome CX team – with that comes a newly created Customer Success Specialist role. This roles sits within our Customer Experience Group and is the driving force behind CreditorWatch, connecting our clients to the heart of our organisation.

This is a true Customer Success role where you’ll be focusing on identifying, supporting and delivering engaging customer experiences across CreditorWatch’s product suite. It’s a phone based retention and acquisition role – including and not limited to onboarding new clients, identifying upsell and cross-sell opportunities for existing clients and providing adoption and product utilisation support. Please note you will work closely with our Corporate and Key Account Clients.

To support you, some of your key stakeholders will include Customer Service, Data and Insights, Product Implementation and System owners to ensure that you have the tools you need to make an impact.

This role reports directly into our Manager, Customer Success. It is a hybrid working model and our office is Melbourne CBD Based.

Some of your responsibilities include and are not limited to:

• Proactive, hands-on phone-based account management support; engaging with clients to help them realise value in our products.
• Deliver on-client retention and adoption targets.
• Understand the metrics that matter from the business and clients perspectives; solving problems to continuously improve outcomes delivered.
• Ongoing development and implementation of strategies to improve individual & team performance issues.
• The capturing and qualifying of leads, both for your own pipeline and to pass on to other sales teams.
• Account set up and onboarding of new corporate and key account clients.

Our ideal candidate

To be successful in this role, you’ll ideally have a minimum of 1-2 years prior Customer Success experience within a Tech or SaaS business.

Are you commercially minded and have strong communication, objection handling and problem-solving skills? If so, these will set you apart and you’ll be well on your way to driving high levels of client satisfaction.Those that thrive in this role will be able to take a holistic approach with our clients – finding gaps and opportunities in turn providing unique and creative solutions to drive high levels of retention whilst limiting churn.

Finally, you’ll be tech-savvy and love utilising tools and systems to help you in your day to day. Bonus points for Salesforce users

Position Type :

Type Of Hire :

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Work in conjunction with business presales and sales execs to define state of the art payment processing architectures.

• Build and present customized demonstrations of the Payment solution.

• Develop an in-depth understanding of the customers Architecture, resiliency, RPO, RTO requirements within the specific payment context.

• Liaison with other departments (e.g. Product Management, Architecture, Implementation, Marketing, Development) to create a virtual account team.

• Work with the sales execs to develop and maintain a long-term strategic Account Development Plan

What you bring:

• Minimum 5 years experience in enterprise level, application software architecture with proven experience in Cloud or Payments

• Prior experience developing proposals, demos and presentations for customers

• Ideal candidate would have experience in enterprise payments architecture, building payments solutions or FI payment operations

• Able to present technical, architecture and resilience concepts in clear manner to customers through demos and proposals

• Strong verbal, written and presentation communication skills using the MS Office suite (emails, documents, presentations), with rigorous attention to detail

• Strong presentation skills and public speaking

• Excellent problem solving skills; ability to push creative thinking beyond the boundaries of existing industry practices and client mindsets

• Experience in Wholesale Payment Systems and how banks use Wholesale Payment Systems

• Experience with Cloud providers AWS or Azure

• Understanding of software development lifecycle and technology

• Toolset/Technology Skills

#LI-NS1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Pact's APM Contract Manufacturing division manufactures and packs for nutraceutical, herbal, vitamin, mineral and nutritional supplements. Tablets, hard capsules and powdered products are produced in our in our state of the art, TGA compliant facility in Keysborough.

Our uniquely flexible and purpose-built facilities utilise the latest blending, granulating and packaging technologies, allowing us to maintain the fastest project completion times in the industry.

About this opportunity

We are seeking a Quality Manager to Lead the Quality team and work with other functional areas to ensure products are consistently produced in compliance with marketing authorization and GMP requirements. The Quality Manager is responsible for release to market and for the Quality Assurance Systems of Australian Pharmaceutical Manufacturers and is the delegate on the Therapeutic Goods License for Quality Control.

Your key responsibilities will be to:

• Develop and implement quality management strategy and plans, including resource, systems, timescales, to support, contribute to, and integrate within, the company’s business plan and long-term strategy

• Implement and maintain the Quality Assurance Systems.

• Ensure that GMP Agreements are in place with customers, contract manufacturers and laboratories and that appropriate service agreements are in place with all service providers to the business that impacts on Quality.

• Monitor and report on compliance to standards

• Establish and implement necessary communication strategy for the improvement and awareness of quality issues across all departments through the companies training program

• Report as necessary on changes in standards (internally and externally initiated) and on performance against standards

• Liaise and co-operate with quality management and standards bodies (e.g. TGA, Government Departments)

• Manage departmental performance against agreed targets and budgets, and within policies and standards

• Ensure Product Quality Reviews are conducted routinely and are in compliance with regulatory standards for all medicines produced by Australian Pharmaceutical Manufacturers.

• Contribute to executive policy and strategy for the business.

• Work closely with purchasing staff in establishing quality requirements for external suppliers

• Work closely with QC and Purchasing to ensure that the Vendor Assurance program for the company is being maintained and is in compliance with all regulatory requirements

• Ensure that all necessary testing is carried out in accordance with pre-determined requirements

• Approve and authorise specifications, sampling instructions, test methods and other Quality Control procedures

About Us 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the job 

• Investigate, resolve and respond to financial crime escalations received from Financial Crime Operations (Transaction Monitoring, Name Screening, Unusual Activity Reports)
• Gather and record required evidence to support any reasonable grounds for suspicion of money laundering, organised crime or terrorism financing activities and articulate key recommendations
• Maintain a current understanding of money laundering and terrorist financing typologies and AML/CTF trends, including policies, procedures, regulations, and industry best practice
• Manage financial crime enquiries and escalations
• Complete KYC, Wolfsberg and related questionnaires in response to Investment Management arrangements
• Austrac Reporting; Suspicious Matter Reports and Cross-Border Movement Reporting
• Prepare monthly financial crime services reporting   

We are seeking a dynamic Trade and Compliance Specialist to enhance our import/export operations and maintain our high standards of compliance.

Key Responsibilities:

Coordinate Trade Activities:

• Collaborate with freight forwarders, customs brokers, agents, and transport providers to ensure timely and efficient shipments.
• Drive best practices and continuous improvement in our import/export processes.
• Oversee international logistics from suppliers to warehouse receipt.
• Maintain precise records for import/export transactions, including bills of lading, commercial invoices, permits, licenses, customs declarations, and compliance reports.
• Engage with governmental bodies for product classifications, certifications, and trade reporting.
• Negotiate and secure competitive rates with brokers and other agents.

Regulatory Compliance:

• Interpret and apply relevant legislation, regulations, and guidelines to guide Montu’s import/export processes.
• Provide expert guidance on compliance requirements, documentation, and procedures.
• Stay current with evolving regulations, tariffs, and sanctions.
• Ensure all import/export activities comply with applicable laws, minimizing risks of delays, fines, and penalties.
• Develop and implement compliance programs, including policies, procedures, and training.
• Liaise with the TGA, Office of Drug Control, and the Australian Border Force.
• Manage import permit applications and maintain compliance records.

Risk Assessments:

• Assess and mitigate risks related to import/export activities.
• Identify potential compliance gaps and recommend strategies to address them.

Managing Audits and Investigations:

• Conduct internal audits to ensure adherence to trade laws.
• Support external audits and work promptly to rectify any compliance issues.