Our Newcastle team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them on a permanent full-time basis.

Your extraordinary skills will be used for the day-to-day phone based management of our business customers. This role reports directly to the Customer Service Manager and will see you utilise your awesome Customer Service experience to enhance customer relationships, nurture the existing portfolio, grow and sustain the business services portfolio as well as exploring sales opportunities through actively promoting our services via inbound and outbound activities.

In this role, you will be required to:

• Conduct outbound calls to existing customers and exceptional customer service
• Sell consultatively and make recommendations to prospects and customers of various solutions the company offers
• Actively identify new business lead opportunities and communicate these via the standard operating procedures to the relevant field sales person
• Develop a database of qualified leads through referrals, telephone conversations and networking
• Effective management and resolution of all customer enquiries in a timely manner
• Focus on client retention and protect existing portfolio by identifying opportunities to re-sign and upgrade existing contracts
• Create quality sales leads for the field based sales team
• Liaise with other departments to ensure customer enquiries are resolved in a timely manner
• 1st contact resolution
• Processing enquiries efficiently and pro-actively resolving client issues
• Make outgoing calls to our existing client database to promote our products and services

To be successful, you will need to have the following:

• Prior experience in Sales, Account Management and Customer Service role.
• Highly developed negotiation skills to ensure contractual obligations are met
• Previous working experience in a similar role will be highly regarded
• 2 years excellent customer service/telesales skills
• Demonstrated skills in B2B sales development
• Highly effective time management skills
• Intermediate computer and system skills
• Complaint handling experience
• Ability to work under pressure, multi-task and work autonomously
• Meeting Deadlines and KPIs' on a daily/monthly basis
• High attention to detail
• Outstanding verbal and written communication skills
• Love working in a team environment

The successful candidate must be able to pass a Pre-employment medical as well as background checks.

About Us -

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business – we employ some 36,000 colleagues across 66 countries – and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you're the Customer Service Superstar we're looking for, and you are seeking a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials -

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

Join the ShiftCare Revolution: We are hiring an Account Executive!

Are you ready to catapult your career to new heights? ShiftCare, the trailblazing software provider, is on the lookout for a dynamic Account Executive to join our unstoppable team.

Why ShiftCare?

ShiftCare is not just a workplace; it's a commitment to excellence and innovation. As the fastest-growing homecare software provider in the industry, we're dedicated to transforming the way care is delivered, and we want you to be a part of this exciting journey.

ShiftCare Sales Account Executives are responsible for selling the ShiftCare value proposition, primarily over the phone/Zoom. Target clients will consist of small to mid-size companies across the ANZ region.

Working within a growing team as the business continues to scale, you will have the opportunity to work under the mentorship and leadership of a fantastically experienced "gun" Sales Manager.

You’ll Get To

• Run a full sales cycle and close new business to consistently exceed quota
• Become an expert in inbound and outbound marketing
• Inspire prospective customers to adopt ShiftCare and up-sell higher plans
• Engage highly qualified leads over the phone at small and mid-sized companies
• Build relationships with prospects and internal stakeholders to grow new business
• Work collaboratively with marketing and technology departments to execute sales strategy as the firm introduces enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future

We’re Looking For People Who Are

• Dedicated to excellence and high performance - you possess a strong desire to achieve your personal and professional goals, take setbacks in stride, recover quickly, and continue to seek new ways to improve your performance.
• Life long learners - you have an innate desire to learn. You are endlessly curious about your customers and you seek out new opportunities to grow, learn and improve as a professional.
• Critical Thinkers - you use logic to solve problems and are able to think on your feet about the best ways to help your customers solve their challenges to grow.
• Coachable - you are humble, understand your strengths and weaknesses, and are able to translate feedback into action and new sales motions.
• Inspiring communicators - you can concisely communicate with customers to inspire and motivate them to take action and grow better.

You Will Need To Have

• 3+ years Solid SaaS experience, running a full sales cycle and closing business
• Terrific consultative sales skills
• Accurate forecasting and pipeline management
• Evidence that you are a Top Producer in your current role
• A sharp focus on your goals and a belief that your daily, weekly and monthly activities will help you achieve them

We offer a competitive salary and commission structure along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Quarterly and Bi-annual Events:
• Join team-building workshops, bi-annual celebrations, and other events throughout the year, fostering social connections.
• Professional Development Opportunities:
• Access various training programs, online courses, workshops, and coaching sessions for continuous professional and personal growth.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.
• Remote Work:
• Embrace a work-life balance with remote work options, supported by necessary technology and tools for efficient and effective performance.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!