This FULL TIME role will work across both the reception desk and also as part of the reservations team, working a variety of days in each department. This role requires a super fun and friendly personality to welcome our guests to our hotel, and to look after them whilst they stay with us, also a great phone manner and ability to ensure our guests book a wonderful stay with us. 

You'll work closely with the reservations, housekeeping, maintenance and F&B teams to ensure a wonderful guest experience. 

Duties include:

• Check in and out of guests
• Handling all guest enquiries at the desk
• Attending to incoming calls
• Storage and luggage handling
• Reservations and upselling

• Permanent, Part-time 22.8 hours per week
• $81,672.54 per annum (pro rata) plus Superannuation
• Join the Inclusion and Service Planning Team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

We are looking for a Playgroup Support Officer who will oversee establishing and maintaining community playgroups within Hume City Council (HCC).
This rewarding opportunity exists for an enthusiastic and innovative person to work as part of the HCC Playgroup team.

What you’ll be doing:

• To initiate, establish and maintain community playgroups within Hume City Council (HCC) to address local community needs.
• To act as a key contact to community members and local providers to access a range of information about playgroups and other early years programs and events.
• Support the establishment of community playgroups with a focus on early childhood development.
• Respect, respond to, and promote the flexibility of playgroups responsive to individual group, family, and child needs.
• Actively engage relevant stakeholders to promote the importance of Playgroups and to establish connection between various early years services.
• Support parents and families to find and access a playgroup that meet the individual needs of the family.
• Maintain accurate records of support given to community groups and individual families to support engagement.
• Create and maintain Memorandum of Understandings (MOU’s) between community playgroups, the PSO role and facilities where playgroups are held that clearly outline the rights and responsibilities of each partner.
• Develop and actively promote a collaborative network with community-based playgroup facilitators and other support services for the purpose of identifying and delivering professional development opportunities.
• To support activities related to the wider Inclusion and Service Planning team by participating in Best Start, Central Registration, PSFO and Playgroup initiatives.

The skills and experience you’ll bring to the role:

• Knowledge of and expertise in issues related to the needs of families and young children.
• Demonstrated ability in working with families in a community setting, specifically children 0-6 years.
• Understanding of the function of the position including relevant policies, regulations and precedents including Child Safe Standards.
• Knowledge of and expertise in working with CALD communities.
• Ability to identify family needs and expectations and respond accordingly.
• Demonstrated ability to develop collaborative relationships and partnerships with community and key stakeholders.
• Ability to communicate effectively and gain co-operation, both verbally and in written form with team members and key stakeholders and with families from diverse backgrounds and cultures.
• Relevant experience in working with families and young children and facilitating parenting programs.
• Experience in organising and leading children's events and activities will be well regarded.

Required Certifications & Qualifications:

• Appropriate tertiary qualifications in social science, early childhood services or social work. 
• Current driver’s licence.

For any enquiries, please contact Tania Ellul [email protected] To apply for this position please click on the “Apply” button below.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

What you’ll do

tyreconnect aim to create a hassle-free tyre purchasing experience for B2B customers. Their seamless eCommerce platforms provides all the big tyre brands to a vast array of dealerships, mechanics and tyre stores.

This is your opportunity to assist our customers through their journey and support them with their needs, driving both customer satisfaction and loyalty in a positive direction. 

• Share expertise to provide exceptional customer support and assistance across multiple channels, such as phone, email, web and live chat. 
• Collaborate in a fast-paced environment, you will be responsible for answering inbound customer service queries (voice and digital).
• Develop and support solutions with the day-to-day operations within the tyres business through tasks such as, product support, suppliers and logistics providers as well as some administrative tasks.