Responsibilities will include but are not limited to:

• Prepare files well at least a week in advance of appointments ensuring paperwork is in order including correct relevant medical documents and imaging.
• Positively engage with case managers and doctors about upcoming appointments.
• Consult and collaborate with team members on key tasks and priorities.
• Provide reception support as needed.
• Liaise with customers to plan and implement agreed services.
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services.
• Providing administrative and operational support to consultant practitioners.
• Providing information and advice to customers, or prospective customers.
• Undertaking other tasks assigned to the Customer Services team, including reception duties,  dictation, invoicing and supporting the greater team in general.

• Management of the Hotel Front Office operation to achieve a reputation as a market leader
• Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
• Supervision of lobby services (including Car parking and Porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
• Operation of an effective night audit function in conjunction with the Financial Controller.  Accuracy of this daily function being paramount while maintaining customer focus.
• Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• Any other duties assigned by your manager.

We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries. 

The Rokt engineering team builds best-in-class ecommerce technology that provides personalized and relevant experiences for customers globally and empowers marketers with sophisticated, AI-driven tooling to better understand consumers. Our bespoke platform handles millions of transactions per day and considers billions of data points which give engineers the opportunity to build technology at scale, collaborate across teams and gain exposure to a wide range of technology.

At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Senior Front-end Engineer

We are looking for a talented frontend engineer with solid experience to join our Web SDK team. The Web SDK team consists of frontend experts, tasked with improving the Web SDK that allows Rokt's partners to unearth additional value from their e-commerce funnels and beyond the transaction moment. The Web SDK integrates seamlessly into our partners' web apps and enables targeted and personalised marketing messages and offers to be displayed at optimal points along with the e-commerce flow. Rokt's large marketplace brings about really interesting challenges for this team around scale, performance, security, flexibility, user experience and interoperability. Some of the technologies that they use include TypeScript, Docker, Buildkite, BrowserStack and a host of other services on AWS.

About the role 

• Design, develop, test, deploy and improve code that solves real-world problems
• Produce and maintain high-quality code. Optimise the code we deliver to users for maximum performance. Every millisecond and kilobyte matters
• Manage priorities, deadlines and deliverables. Own and operate with autonomy in solving problems
• Support and work with other engineers on best practices, architecture, and quality.
• Take responsibility for the system health, managing risk and security

• 5+ years experience building web applications with a strong depth of knowledge in Javascript/TypeScript
• Deep understanding of Web and HTTP fundamentals including server interaction, combined with experience building interfaces with frontend frameworks like React, Angular, Vue or similar

• Capability around setting up and managing build/packaging/release pipelines of web applications
• Cross-browser/platform, CI/CD automation experience paired with expertise in testing frameworks: Unit test, Integration test and end-to-end test
• Ability to turn ambiguity into clarity, and being comfortable treading new ground

• At Rokt we encourage autonomy; teams have complete ownership of their systems including building, running and monitoring. As such, you may be required to be on-call and respond to system alerts should they arise

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Accelerate your career. We offer roadmaps to leadership and an annual $5000 training allowance
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

If this sounds like a role you’d enjoy, apply here and you’ll hear from our recruiting team.