Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About you

You are a seasoned Dynamics 365 CE - Senior Developer, with extensive recent experience with D365 CE but equally familiar with the heritage of the previous on-premise versions. Importantly, you will also be someone comfortable away from the code and will understand the distinction between the role of a Consultant versus someone who is just a Developer and we’d expect you will have a track record that demonstrates your capabilities in this capacity as this role will be key in the delivery of complex, enterprise level outcomes for med-large scale public and private sector organisations. You will be someone who projects confidence in their technical abilities and who is comfortable and articulate when engaging with customers directly where you will conduct yourself always in a commercially savvy and professional manner.

What you’ll bring

• Able to show extensive experience with D365 CE as well as previous Dynamics CRM versions.
• Solid knowledge of the application of Customer Service, Sales and Marketing while Field Service, Power Apps Portal experience highly desirable.
• Strong development experience with Microsoft technologies including; .NET C#, ASP.NET, JavaScript, JQuery, HTML5, REST, Web API/Services, SSIS and Azure technologies. Kingsway Soft, Scribe highly desirable.
• Working knowledge of data migration methods.
• Advanced understanding of integration concepts.
• Experience in the range of typical delivery methodologies.
• Strong communication skills, particularly the ability to be an active contributor in customer workshops. Experience and comfort in establishing working rapport with business and technical customers.
• Experience gathering technical requirements, solutioning and producing quality technical designs, both within Dynamics 365 and in the wider context of integrated business platforms
• Ability to manage your time effectively in a self-driven agile environment.

Why Datacom?

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

We are on the lookout for a seasoned Cloud Technical Consultant to come join our Managed Services team in a post-sales consulting role. You will play a pivotal role in driving customer retention and cloud adoption across a portfolio of high value clients.

You will articulate and show case the value of managed services to your clients, as well as build and maintain exceptionally strong and loyal working relationships with them.

You will ensure cloud best practices are adopted, help them to optimise cloud costs using insights from our proprietary systems, improve their infrastructure resilience and security posture, and ultimately ensure every aspect of our managed services delivery is clearly understood, valued, and aligned with their business goals.

Collaborating closely with different customer stakeholders, internal technology leads, service delivery managers, project managers, and many other parts of our business, you will consolidate a broad set of operational, service delivery, and project related updates, and professionally present this to each of your customers as part of the regular monthly governance cadence.

This position requires you to display a deep understanding of cloud technologies along with highly developed communication and consultancy capabilities to engage and built trust with senior IT executives.

The Person

You will have a strong understanding of the cloud adoption value proposition and acutely aware of the common challenges our customers are facing such as delivery quality, cost management, security risks, and the constantly evolving technology landscape.

You would have the expertise and experience to tackle the below responsibilities with little fuss.

Client Relationship Management:

Cultivate and maintain strong, long-term relationships with existing and new clients, understanding their cloud roadmaps, and ensuring our managed service team is providing a solution that meets their needs.

Metrics and Reporting:

Track, analyse, and report on key governance items. Own the monthly technical governance process and present to the client all the relevant service updates and insights.

Cost Optimisation:

Analyse the client's Azure usage and expenditure to identify opportunities for optimisation.

Recommend strategies such as rightsizing resources, leveraging reserved instances, and implementing cost management best practices.

Maintain Security Posture:

Conduct a comprehensive security assessment of the client's cloud environment using tools like Azure Security Centre and Azure Advisor. Identify security vulnerabilities, misconfigurations, and compliance gaps.

Implement remediation measures to enhance the client's secure score and strengthen their overall security posture. Provide guidance on implementing security best practices, including identity and access management, network security, encryption, and threat detection.

• Proven experience as a senior engineer or technical consultant within a managed services environment
• 10+ years senior IT cloud experience;
  - IaaS (Compute, Network, Storage) & PaaS
  - Cloud Migrations & Transformations
  - Cloud Landing Zones and Cloud Adoption Framework (CAF)
  - Deploying cloud workloads through automation (PowerShell) and Infrastructure as Code (ARM/Terraform)
  - Cloud Governance, Compliance and Security best practice
• Facilitation of client workshops and business update sessions.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Familiarity with Service Now and other ITSM tools
• Bachelor's degree in IT, Microsoft Azure certifications, or related fields.

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

Position: Senior Consultant  

Reports to: Client Director

Business Unit: DBM Atlas Insurance team  

Location: Melbourne (preferably) although Sydney also acceptable

The Company

Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.

Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative thinkers can thrive.

We are looking for a Senior Consultant with an entrepreneurial mindset to be part of this growth. You will be joining a highly diverse business which boasts over 30 nationalities as part of its core team. We are offering an exciting opportunity to be part of an expanding team, with an attractive and highly competitive benefits structure and fantastic career opportunities.   

The Role

This is an exciting senior role within our DBM Atlas team, focused on serving our insurance clients. You will be integral in driving the team forward, being focused on exceeding client expectations in all forms of delivery, identifying and implementing research and operational best practice and mentoring more junior members of the team. Insurance is a key growth category for RFI and you will be instrumental in ensuring the business capitalizes on the opportunity.

Key Responsibilities

• Managing the relationship with various insurance clients and delivering outstanding customer service to those clients; including timely delivery of all reports, client queries and ad-hoc analysis requests ensuring they are provided to clients on time/in accordance with SLAs, to the expected standard and without error
• Maintaining deep understanding of the client’s strategic priorities, NPS performance and drivers
• Advancing the depth and actionability of insight provided to clients
• Producing periodic deep-dive reports and presentations for key clients end-to-end; including client briefing & consultation, solution scoping, analysis planning, data production, insight and report generation.
• Receiving briefings for ad hoc deliverables and communicating requirements and expectations to the Client Director/Senior Director
• Owning the execution of low-medium complexity adhoc analysis requests for insurance clients
• Providing support to Client Director on higher complexity adhoc analysis requests
• Supporting internal teams in the enhancement of production, QA processes and output including through automated production techniques
• Monitoring use of adhoc hours including determining hours required to complete tasks, communication and agreement of hours and adherence to agreed hours during production process
• Contributing to the identification of opportunities to improve the way clients are serviced and to enhance client value
• Liaising with clients on prioritization of tasks based on team capacity and workload
• Liaising with external providers associated with client deliverables
• Identifying and implementing innovative research approaches and methodologies
• Cascading subject matter expertise through the account team and broader business
• Leading training sessions and implementing ongoing internal training programs and knowledge sharing
• Assisting in putting together SOWs, sales pitches etc. in collaboration with Sales and Client Success teams
• Organising and conducting regular monthly client WIPs meetings and presentations
• Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.

• Experience in a research agency environment or research role.
• Experience working with banks / financial services providers.
• An ability to focus on client service above all else.
• Experience of using data and research to deliver customer insights.
• Experience managing primary research from the design stage through delivery.
• Experience managing of external panel suppliers.
• Experience presenting research and insights to clients at a senior management level.
• A desire to work on your own in a fast-moving environment, with an entrepreneurial focus.
• The ability to lead, engage and drive a high performing team.
• The ability to work and communicate effectively.
• Experience of using data/research software such as SPSS and Q
• Excellent leadership and organisational skills.
• The ability to challenge the status quo and think outside the box.

• Competitive salary
• Discretionary Bonus
• Opportunity to work with a global team in a fast paced, fast growth business
• Hybrid working
• 25 Days Holiday
• 2 Days Charity Leave
• Birthday Leave
• Social Events