Financial Services Officer

What success looks like in this role: BPO Payments: • Provide regular feedback to Manager – National Operations on employee performance. • Provides regular feedback to Team Leaders and coaching on progress against staff objectives. • Assists with development of employees. • Monitors budgets to ensure they are within agreed limits. • Manages daily site operational activities including timely delivery / collections to and from client. • Ensures all service delivery expectations are met. • Reviews workflow to meet production requirements, including volumes and deadlines. • Streamline work processes to improve efficiency and cost management. • Monitors accuracy and meeting of KPI’s for devices provided. • Troubleshoots technical problems and assists with resolution where required. • Ensures all company policies, procedures and legislation are in compliance. • Ensures appropriate risk controls are observed by operating staff and participates and co-operates with the risk management and audit policies and procedures. BPO Rams: • Performs moderately complex…

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