Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have a newly created role in the Sydney area. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based on-site in Sydney. Please note that to be eligible for this role, you must be an Australian Citizen or Permanent Resident, no visa sponsorships provided.

Please note that this current opportunity is for a 12-month, full time fixed-term contract.

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

We are seeking for a Graduate System Engineer to join our Global Infrastructure team in Sydney. Reporting to the Engineering Manager – Core Technology. You will supporting, managing, and enhancing our IT environment, working with both Windows and Linux operating systems. Collaborating closely with senior engineers, you will troubleshoot issues, maintain system stability, and drive improvements.

You will have access to people who are experts in their field to help you apply what you have learned at University into practice. As a graduate at Symbio, you will have access to people who are experts in their field to help you apply what you have learned at University into practice.

This is a great opportunity to embark on a career in a commercial focused ASX listed company.

What you'll do as a Graduate System Engineer:

• Delivering and maintaining infrastructure for a number of Symbio's business segments
• Involve working across server infrastructure, assisting in the deployment and management of both physical and virtual servers, as well as integrating with security and observability platforms
• Working collaboratively with Software and Network teams in deploying and supporting systems and services to achieve engineering best practice
• Responsible for managing and developing platforms and applications to ensure the future interests of the company are secured
• Troubleshooting and resolving issues within designated business segments

AECOM’s Building’s & Places business line has an exciting opportunity for a Principal (or Senior) level Fire Protection Engineer to join our well-respected Building Services Practice in Sydney.

This role will require you to use your technical capabilities to work alongside multi-disciplinary engineers to assist in the delivery of projects across our National portfolios in Defence, Education, Transportation, High Tech Data and Health sectors.

What will a day in this role look like:

• Collaborate with a team of multi-disciplinary engineers providing high-quality technical design services whilst leading projects autonomously.  
• Lead the delivery of major projects including the preparation of fire protection designs, specifications, reports, calculations, drawings and project schedules.
• Conduct site visits, liaise with contractors and consultants whilst reporting back and holding meetings with clients and stakeholders to provide project updates.
• Mentor our junior staff to develop our future engineers and collaborate further with our experienced fire protection engineers both locally and nationally.

We are looking for a Software Engineer to join our Issuing domain.  

As a member of our Platform Delivery team, you’ll be responsible for developing, maintaining, and supporting applications and systems that support the business needs of the customer.

This includes analysis, design, build, test, and documenting solutions according to approved current standards and best practice methodology

In this role you will be responsible for:

• Preparing technical specifications and program design documents to meet user requirements and functional specifications.
• Performing analysis to support application and system design
• Analysing, designing, developing and testing software solutions that meet user requirements according to approved IT standards and best practice methodology.
• Adhering to architecture, design, implementation, and security standards and best practices.
• Developing reusable software building blocks to enable faster delivery.