With our continued success, we have an exciting opening for an experienced Senior Service Delivery Manager. This role will support the day-to-day management of services delivered by Inlogik, ensuring we meet the contracted deliverables for the customer. This includes direct management of several key systems and processes which span Support, Product & Service Delivery teams. This role requires some face-to-face involvement with customers on an infrequent basis, including acting as a single point of contact for specific high-impact customer issues and management of Inlogik’s response to these issues. This role is also expected to manage key process improvement projects from scoping through to completion.

The day-to-day may look like but not limited to: 

• Direct management of several key systems and processes in providing day-to-day.
• Provide assistance in directing Inlogik teams to meet the demands of the customers’ business requirements. This will involve assisting in prioritising and coordinating Inlogik service delivery activities to the customer.
• Drive and participate incident and problem management representing customer interests. Formalised rostered responsibility for customer support for major incidents i.e. something that significantly impacts customer’s line of business.
• Ensure an accurate alignment between Service Delivery and technical delivery whilst communicating major service outages and/or escalations.
• Accountable for ensuring high standards of customer satisfaction are maintained at all times.
• Addressing any issues impacting customer satisfaction targets in conjunction with relevant stakeholders when required.
• Manage improvements in the service delivery processes.
• Ensure all SLAs are met through analysis and presentation of SLA reporting, ensuring any direct impact is dealt with appropriately.
• Coordinate planned changes with Customer Representatives, Change Management, and Service Delivery.
• Support the Account Manager's and Technical Support Specialist's on new services and/or expansion of services, providing guidance on service delivery and performance expectations.
• Managing the service desk system and ensuring the dashboard is reviewed and actioned as required to deliver against client SLAs.
• Point of contact after Inlogik support team for clients.
• Any other duties as reasonably directed by Inlogik.

Get to Know Us

Here at Centorrino Technologies, or CT as we like to call ourselves, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia. We exist to empower our customers with a frustration free tech environment so they can concentrate on what’s important to their organisation.

We’re excited by the fact our team is continuing to expand. As we continue to grow, we’re on the hunt for a suitable candidate to join us as a Desktop Support Officer based at a client site.

The role:

As part of the role, you will be responsible for providing local end user support for the customers' technology environment which encompasses a combination of Microsoft Windows 10 Workstations, Apple Mac Devices, Chromebooks, Meeting Room Technology and Mobile Devices running both Android and iOS.

Responsibilities:

• Utilise your skills and passion for technology to solve technical issues on Windows, Apple Mac, Chromebooks, Android and iOS based devices supporting the operating systems, hardware and client side applications on these devices. Whilst we understand that you may not have had experience with all platforms, the successful candidate will be a fast learner who enjoys expanding their knowledge;
• Travel from site to site based on the schedule;
• Provide end users with training on how to better use their devices and assist them to learn something new;
• Be personable with end users developing a friendly bond with customers;
• Collaborate with your fellow colleagues to determine any processes which need improvement or can be handled more efficiently;
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results;
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one;

Qualifications, Skills & Experience

• Know your way around a computer and in particular Windows;
• Intune knowledge;
• Basic Networking;
• A solid understanding of how computers and associated peripherals work together;
• A fast learner with a eagerness to learn more;
• A person that enjoys a fast paced environment and helping others;

The role is based at a client site in Melbourne CBD and is a full-time position.

Monday to Friday - Full Time with and early start onsite.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Aboriginal people and people from culturally diverse backgrounds.

• Secure, permanent full-time role
• Free on-site parking, laptop & mobile phone
• Flexible Ways of Working
• Prime office location on Burke Road, Glen Iris

We have an exciting new opportunity for an experienced Case Manager to join our friendly team at our Glen Iris office.

About us:

Hearth is a registered NDIS and TAC support services provider. Our mission is to be a driving force in changing the disability sector to improve the lives of people with a disability.

Our commitment is to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care. We achieve this through fostering and cultivating long-term and sustainable relationships.

About the role:

As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers.

Responsibilities will include but not limited to:

• Creating and continuously developing relationships between participants, their family, and support teams
• Maintaining relationships with support coordinators, house supervisors, and other relevant community and external stakeholders
• Lead and support the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their individual care plan goals
• Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
• Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan.
• Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting

• Minimum 2 years experience working as a Case Manager/Support Coordinator in community services, welfare support, disability support or social work (essential)
• A relevant qualification in community services, welfare support, disability support or social work (desirable)
• Proven experience delivering high quality client-centred service that is targeted and relevant to their NDIS goals
• A Professional level of administrative and business communication, including case noting and report writing
• Excellent time management and organisational skills
• Strong interpersonal skills and high levels of resilience
• Working knowledge of Microsoft office suite and employee rostering systems
• Own car and driver's license

• Join a rapidly growing organisation with a warm and supportive culture
• Small, supportive & friendly team who enjoy dumplings!
• Travel allowance, work laptop & mobile phone provided
• Flexible working hours and the option to work remotely
• Opportunities for career development and progression to other roles within the organisation

Are you a results-oriented and motivated customer-oriented sales professional who thrives on building strong connections and driving customer satisfaction? At Jitterbit, we are actively searching for a highly dedicated and enthusiastic Customer Success Manager to become an integral part of our team. As an Customer Success Manager, you will assume a pivotal role in the post-sales phase, where your expertise will be essential in nurturing, enhancing relationships with our existing customer base.

As an Customer Success Manager at Jitterbit, you will be at the forefront of our commitment to customer excellence. Your primary focus will be on maintaining and enhancing the satisfaction and success of our valued customers, while sourcing expansion opportunities. Here's how you will contribute:

1. Relationship Cultivation: You will take the lead in building and nurturing strong, enduring relationships with our existing customer base. By fostering open lines of communication, you will gain insights into their unique needs and challenges, positioning yourself as a trusted advisor.

2. Strategic Partnership: In this role, you will be instrumental in driving strategic agendas and initiatives with our clients. By aligning their business objectives with Jitterbit's solutions, you will play a vital role in ensuring that our technology continues to deliver exceptional value, enabling further expansion and growth.

3. Effective Communication: Your exceptional communication skills will shine as you become the main point of contact for customer inquiries, concerns, and strategic discussions. Through in-person interactions, phone conversations, and written correspondence, you will provide clarity and guidance to our clients.

4. Innovative Problem-Solving: At Jitterbit, we value an entrepreneurial spirit. As such, we encourage you to think creatively and 'outside the box.' Your ability to identify innovative solutions to our customers' pain points will be key to their ongoing success.

5. Collaborative Excellence: Success in this role requires close collaboration with cross-functional teams. By working closely with colleagues from various departments, you will ensure a seamless and holistic approach to customer satisfaction.

Based in Sydney, you will be the local face of Jitterbit for our Australian clients. Your physical presence and commitment to understanding their regional nuances will solidify our commitment to their success.

As a Support Worker, you will be managing a caseload of clients whom you will assist resolve and/or reduce barriers to stable self-care with low intensity community supports or access higher intensity/duration supports to achieve therapeutic outcomes.

Responsibilities of the role: 

• Assist clients (aged between 16 to 65 years) by delivering psychosocial support to work towards identified recovery goals. 
• Improve clients capacity for self-management of their mental illness, & develop the knowledge and confidence they need to make decisions & choices about their own support needs.
• Enhance client coping skills & decrease self-harming behaviour, learn or relearn skills, and develop confidence, required for activities of daily living.
• Improve social and relationships skills & develop or strengthen family and social networks.
• Develop & consolidate client links with educational, vocational training & employment opportunities.
• Assist clients to adopt a healthy lifestyle & minimise/reduce behaviours that are, or likely to be harmful.

Whilst there may be clients who would like to consider their NDIS possibilities, this role is NOT working within the NDIS.

We are looking for a Guest Service Agent (Hotel Front Reception) to join our Front Office team on a Casual basis working 4-5 days per week. Reporting to the Front Desk Manager, you will Infuse our values; Guest Passion, Sustainable Performance, Trust, Spirit of Conquest, Innovation and Respect into everything you do. You will have a passion for the Hospitality Industry and be committed to delivering high levels of customer service. 

The role:

• Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.
• Participate in training and development programs to enhance skills and capabilities.
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and the issuing of room keys.
• Maintain procedures in relation to credit and cash transactions and accounting documentation.
• Attend to guest requests efficiently and effectively, constantly striving to provide Total Guest Satisfaction.

• Casual positions 
• Dubbo NSW 
• Join a Not-For-Profit, Values based organisation

Holy Spirit is a thriving residential aged care facility that promotes a philosophy that recognizes the value and individuality of each resident.

Working at Catholic Healthcare as a Personal Care Assistant means

• Being part of a growing Not for profit Company that values it’s employees
• Great salary packaging benefits
• NSW pay rates $30.71 per hour + super + shift loadings + Salary packaging
• Continual learning & development opportunities
• Paid parental leave + Long service leave after 5 years
• Additional week of leave for Enterprise Agreement shift workers
• 41 Locations across NSW + QLD if you decide to move!
• Health passport

As part of a dedicated team who work hard to create a safe, home like environment you'll be responsible for:

• Assisting with personal care such as showering & dressing;
• Supporting with day to day tasks such as eating and social activities;
• Working with clinical staff to ensure care & medication plans are followed;
• Maintaining documentation & working as part of a team to ensure our residents' health and well-being are optimised; and
• Providing high quality service to families and the community.

What you will need to be considered:

• A genuine passion for providing high quality care to the elderly
• Great communication & team work skills
• Flexibility & the ability to adapt to change
• A Certificate 3 in Aged Care (or equivalent) or willingness to obtain with Catholic Healthcare traineeship program
• Must be able to provide evidence of a Covid19 and Flu vaccination
• Drivers license and access to vehicle 
• NDIS screening check or willingness to obtain

At Accor, we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania's largest hotel and is a short walk from Hobart's famous waterfront and Salamanca Market.

We are seeking a part-time Guest Service Agent who wants more than just a job. Come, share your passion and start your journey with us at the Ibis Styles Hobart!

As a Guest Serve Agent, you will work across all areas of the Front Office. No two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, valet parking, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

What you will be doing:

• Provide efficient, friendly and professional service to all guests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
• Logging all guest requests to ensure all request are met within established timeframes
• Following up with the relevant team member to ensure guest requests are being fulfilled
• Assisting and directing guests with local attractions and directions
• Securely storing and delivering guest luggage
• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

The Position:

We are currently seeking a Service Manager to join our team in Client Solution Centre Call team. In this role, you will be responsible to manage the Client Solution Centre Call Team who provides customer service and support to our clients and organisational team in the Disability Employment Service, Workforce Australia and Parents Next Contracts. Reporting to the Operations Manager, you will oversee a team of Client Solution consultants within your designated area, as well as all relevant KPI measures. 

Key Responsibilities: 

• Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded. 
• Establish and communicate clear direction for the effective operations of all locations / ESAs, set objectives and priorities, promote effective teamwork and innovative solutions. 
• Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods. 
• Be accountable and transparent to the Operations Manager with respect to business risk, governance, contractual and financial performance. 

Greencross Livingstone Road is currently seeking a friendly, customer-focused individual to join our team as a Part Time Receptionist. This is a fantastic opportunity for someone who is passionate about animals and enjoys delivering outstanding customer service!

What we are looking for in the new friendly face of our clinic:

• Must have prior reception or clinical experience within the Veterinary industry
• Enjoys chatting to clients and building great relationships with them and their pets
• Excellent time management and organisational skills
• Able to work unsupervised but also loves to be part of a team
• An enthusiastic approach to tasks with a ‘nothing's a problem!’ attitude
• The ability to multi-task and work under pressure in a fast-paced environment

Your responsibilities will include:

• Greeting clients and their pets with a warm and friendly demeanor
• Answering phone calls, scheduling appointments, and assisting with general inquiries
• Managing the reception area, ensuring a clean and welcoming environment
• Processing payments and handling billing inquiries
• Liaising with veterinary staff to ensure smooth operations
• Maintaining accurate client records and information
• Handling administrative tasks as assigned

How to Apply: 

If you are a dedicated individual with a passion for animals and customer care, we invite you to submit your resume below.

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business. Our people are our difference, and we are always looking for amazing talent to join our team.

About this Role:

The Missing Link is looking for an enthusiastic IT Support Coordinator to join our high performing infrastructure IT team. Working closely with the Service Delivery Manager and wider Support team, you will be involved in ensuring that The Missing Link’s services are delivered reliably and efficiently, and align with client needs and commercial agreements. You will be provided with ongoing support, training and development to thrive and succeed in the role.

Key Responsibilities:

Service Delivery Coordination

• Service transition

• IT Service Management (iTiL)
• Create and modify Managed Service agreements in ConnectWise.
• Provide technical team guidance on SmartSERVICES inclusions and exclusions.
• Assist in monthly project billing for Service Desk projects incl. build and deploys.
• Liaise with Sales and Solutions teams to coordinate ad-hoc technical work / Work Orders.

Team Administration

• Actively maintain the accuracy and completeness of Agreements, Configuration items, Risk Registers. Action Registers, Service Catalogue.
• Assist in maintaining asset register and updating asset processes.
• ConnectWise related administration tasks including creating and updating recurring tickets to support delivery of managed services.
• Assist with resource coordination including shift and on-call rosters, payroll updates.
• Collaborate with cross-functional teams, including sales, operations, and finance, to contribute towards areas where processes can be optimized.

• Proven experience in Service Delivery or related area.

• Local experience engaging and interacting with various level of business stakeholders.
• Excellent communication, interpersonal skills, and the ability to collaborate effectively with cross-functional teams. 
• Strong analytical and problem-solving skills, with the ability to identify process inefficiencies.
• Proficiency in using relevant software applications, such as ConnectWise.
• Strong attention to detail and organisational skills and ability to manage multiple deadlines simultaneously. 
• Ability to build and maintain strong relationships with internal and external stakeholders. 
• Ability to work well in a fast-paced environment.
• Ability to work autonomously and proactively.
• Experience working in an ITIL/ITSM framework and certification in ITIL.

Great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link:

• Hybrid / flexible working arrangements
• Supportive and collaborative environment
• Training / mentoring programs
• Regular fun social events
• Free breakfast, drinks and monthly lunches
• Great bonus structure