PERSOLKELLY has partnered with a premier provider of packaging solutions boasting over 60 years of industry leadership. We are looking for a State Service Manager to join their team, they operate across 160 countries with 80 sites worldwide, our partner is a global force in the packaging sector. Position Overview: Are you a seasoned professional with a strong background in service management? Are you passionate about delivering exceptional customer experiences and driving operational excellence? We are looking for a dedicated and dynamic State Service Manager to lead our service team and uphold our commitment to customer satisfaction. As the State Service Manager, you will be responsible for overseeing service-related activities, including customer support, maintenance, and repair services within the assigned region. You will lead a team to ensure efficient service delivery, foster a positive workplace culture, and achieve group objectives in alignment with company goals. Key Responsibilities: Supervise service staff and operations within the region.…

Click here to view more detail / apply for State Service Manager

Job Description Your new opportunity: As a Service Administration Supervisor, you'll play a central role in ensuring the seamless back-end administration for all customers internal and external. You'll guide and supervise our team to collaborate with various teams and departments to deliver exceptional service to our clients and maximise customer satisfaction. In this role you will: Ensure that work in progress is reduced to minimum levels by supervising and guiding your team. Ensure daily cash sales and accounts are correctly reconciled. Work closely with the warranty administration team to ensure all warranty jobs are processed within time protocols, minimal errors and updates are provided. Attend meetings and contribute to continual process improvement. About you: Have 5 years of administrative experience with great computer skills. Automotive warranty experience Experience within a customer service environment Sound understanding of Automotive Dealership Service Environment Some supervisory experience would be great, but we're happy to work with the right person.…

Click here to view more detail / apply for Service Administration Supervisor

Client Service Manager - Sydney Area Apply now Job no: 532574 Work type: Full time Location: Sydney Categories: General Management a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property. Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of  “Connecting People and Places to Make the World Work Better”. About the Role: We currently have an opportunity to be part of our team. We are seeking a Client Service Manager to join our team in the Sydney Area and will be managing multiple government sites. You will be responsible in managing day to day operation needs for…

Click here to view more detail / apply for Client Service Manager - Sydney Area

26th March, 2024 $34 per hour plus super 01/04/2024 to 28/06/2024 - Parramatta Location 7.6 hours per day/38 hours per week Provide service and support directly to victims of crime through the provision of information, advice, registration and management of applications for victims support. The position holder is required to act with professionalism, objectivity and integrity to: Work in a trauma informed way to ensure that the needs of the client are holistically addressed. Assist in the delivery of client service and support for victims of crime, and ensure a timely service that exceeds client expectations with assistance as needed. Provide first contact information and referrals, and process applications for victims support, with assistance as needed. Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and to identify opportunities to improve our policies, procedures and practices. Achieve and exceed all key performance indicators and performance targets. Be aware of…

Click here to view more detail / apply for Client Service Representative

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.This opportunityThe Customer Experience, Continuous Improvement and Quality function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing Process and Operational Excellence and Knowledge Management, and delivering key strategic projects. It spans multiple customer segments including Business, Enterprise, Government and Wholesale across all fixed & mobile products.The Customer Experience Lead will design and deliver a program of work to measure and…

Click here to view more detail / apply for Customer Experience Lead

We are looking for a Customer Support Associate to join the Square Australia Customer Success team. The Customer Success team works with Square sellers (merchants) by phone and email, to solve problems, demonstrate how to get the most out of Square, and always improve our Square products by giving feedback to Square Product teams. Reporting to the Lead, Customer Success, you’ll support our diverse Square seller base across Australia.

You may have current experience providing customer service in hospitality, retail, or another customer-focused role. You will work with your lead and Square teammates to develop a career in a technology company, better understand the unique challenges faced by Australian (and international) small business owners, and help promote long-term success for Square in Australia.

This role can be based in either our Melbourne or Sydney offices through a hybrid of in-office and remote working, but also remotely anywhere on the east coast of Australia. Multiple positions are available.

You will:

• Spend the majority of your day (up to 80% of your shift) working with Square sellers by handling inbound phone inquiries in a fast-paced environment
• Apply creative problem solving to seller inquiries with the support of your partners, resource and leadership
• Identify, document, take ownership of sellers' issues and see problems through to resolution, escalating feature requests
• Analyse trends in sellers issues and suggest improvement ideas and plans 
• Work with internal Squares and our Square Australia sellers with empathy, being willing to seek different perspectives, take principled risks and have a focus on inventing and learning
• Occasionally work on public holidays to support our Square Australia sellers

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) based on experience and qualifications

WOW Recruitment are seeking a Customer Service Specialist for our Medical Logistics based client in Macquarie Park. Our client is an industry leader, who have built a fanastic reputation by partnering with medical device companies, hospitals, clinics and other allied healthcare providers to fulfill operating needs in a simple and user-friendly way. This role is an onsite position with the working hours on a rotating roster once fully trained. (day shifts and afternoon shifts available) $65k SuperMacquarie Park Onsite positionBonus structure in place for achieving KPISImmediate startFree gym membershipFantastic career progression opportunities You will be:Answering upto 30 calls each day Booking and amending orders and communicating changes with involved partiesEnsuring accurate and timely data entry into the operating systemResponding to customer queries Maintaining relationships with carriers and customersProviding general administration and operational supportContributing to the improvement of policies and proceduresSkills required:Permanent Resident of AustraliaMinimum 2 years’ experience in a customer service/call centre roleMedical receptionist / call centre operator experience is higly advantageous Logistics experience preferred…

Click here to view more detail / apply for Customer Service Specialist

WOW Recruitment is looking for an experienced Customer Support Specialist for our client in Macquarie Park, specialising in Internet of Things (IoT) solutions and mobile communications. They collaborate with leading smart-living brands worldwide and top local Telco service providers to offer the best solutions to the market. You will be part of a talented team with an entrepreneurial mindset that challenges the status quo and works with valued partners across the globe.  $75k SuperOn-site location based in Macquarie ParkPrevious experience in Telco is preferred The Role: Manage tickets, escalations, and complex enquiries from customers.Develop and maintain high-quality training materials, process documents, knowledge based articles and troubleshooting guides.Assist in day-to-day operations of the customer service team ensuring agreed KPIs and standards are met.Build an inspiring and motivated team empowered to deliver exceptional customer outcomes on every interaction.Identify opportunities to improve the customer experience solutions/provide feedback.Liaise with offshore team based in the Philippines. About you: Telco or IT experience is highly regarded.L2 experience is…

Click here to view more detail / apply for Customer Service Specialist

Do you have a knack for Customer Service? Are you always getting complimented on your lovely phone manner? If your strengths include your positive personality and your can - do attitude, then you are exactly the person this role is waiting for! Just around the corner is an expanding business where you can settle down and soar at the same time. You will work with a team of people that pride themselves on the respectful and inclusive culture they have onsite as well as their high standards for safety. The industry of Hire equipment is bustling, and our client is looking for more Customer Service / Hire Controllers to join their friendly team in St Mary's. The team is energetic and growing. The hours are from 7am - 5pm, Monday to Friday. You will spend your days in the office, delivering high level customer service, taking calls, making bookings, allocating transport and processing invoices and…

Click here to view more detail / apply for Senior Customer Service Officer

At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence.?Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter–from our manufacturing plants to our office locations and everywhere in-between.How you will make contributions that matterIn this role you'll partner with our retail customers, including the country’s largest supermarket chains and ensure we are maximising opportunities within our client group.Key elements of your role will include:Be the key supply chain contact between SDA and our largest supermarket customersSupport joint SDA and Customer planning sessionsOptimise inventory holdings within the customer and SDA network, driving efficiencies through elements including changes in…

Click here to view more detail / apply for Customer Supply Chain Manager

Job ExpectationsNbn is seeking to attract more First Nations to our ACCOM award winning Customer Field Technician Traineeship Program to promote the right capability and to increase cultural equality and increase the diversity of our operations teams, for the benefit of our workforce, customers, and communities. We have created roles for First People to join nbn and maintain the network on country for the benefit of our customers in community. Apply for a Traineeship with nbn today and you could be starting your career with us, learning on the job while you get paid.As a Trainee Customer Field Technician, you will:Work in the field helping to connect customers to the internetBe employed on a permanent full-time basis with leave entitlementsWork towards a Cert III in Telecommunications Technology over the 12-month traineeshipBe supported by experts in the field to complete your traineeship, learning how to be a Customer Field TechnicianYou will be rewarded with:An award-winning traineeship program…

Click here to view more detail / apply for Connecting First Nations to Telco | Trainee Customer Field Technician Melbourne

Do you love a sleep in before jumping into your day? Join our Customer Care team on our late shift!Our Customer Care Specialists are key to us being Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family.Here’s what our recent new starters have to say about us…“It was a great opportunity to help people in the community, in a role that matters.”“Working at ING has been a great change of pace and has great incentives such as working from home.” “OMG!! My journey has been amazing. It’s been very inclusive, friendly and fun!”If you’re as excited as we are, then keep reading!We will have multiple roles available for a 20th of May start date at our swanky Customer Care HQ in Wyong. You’ll be joining a fun and fast paced environment where there is opportunity to grow within your role.…

Click here to view more detail / apply for Customer Care Specialist

Job Expectationsnbn is seeking to attract more women to join our ACCOM award winning Customer Field Technician Traineeship Program, to promote the right capability and to increase the gender diversity of our operations teams, for the benefit of our workforce, customers, and communities.   Our Field Service teams are nbn’s professional, trusted, and essential customer facing workforce. They’re the friendly faces, confident voices and skilled hands working on our network and in communities every day. Our Trainee Customer Field Technicians are an integral part of these teams, and learn, develop, and build skills as they turn their passion into practice every day. Contributing to something important and lasting, a network that spans our country, bringing unlimited possibilities to Australian homes and businesses.   Apply for a Traineeship with nbn today and you could be starting your career with a company that WORK180 has endorsed as an Employer for Women, learning on the job while you get paid.   As a Trainee…

Click here to view more detail / apply for Connecting Women to Telco | Trainee Customer Field Technician Melbourne

An excellent opportunity exists for a suitably qualified and highly motivated individual to join the Rex Sydney Airport Team in the role of a Full Time Customer Service Coordinator. Reporting:This position reports to the Sydney Airport Manager. Position responsibilities: Work closely with internal and external stakeholders by developing relationships with agencies and internal departments to ensure customer service goals and objectives are met  Monitor and coordinate airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate personnel Supervise the execution of the timeline and regulatory compliance at departure gates Investigate and report delays and irregular flight activity and proposes solutions where required  Monitor and coordinate day of operations staffing levels, positions and duty assignment, time and attendance and staff coverage to best fit the operations needs  Work closely with rostering and management and provide feedback where necessary  Develop CSOs through effective performance management and ongoing feedback…

Click here to view more detail / apply for Customer Service Coordinator

Based in Vermont, Duct Masters is a fast growing ducted heating and cooling cleaning and repairs specialist, servicing clients across a diverse range of sectors, such as commercial business, manufacturing, healthcare and education in Victoria.

The Role

An experienced technician with electrical background is being sought to join and help us meet our growing business demand. This position will maintain and improve our clients’ electrical assets performance through testing and effective identification of faults in the electrical components whilst establishing and maintaining key relationships with our corporate clients and external stakeholders.

The successful applicant must possess:

Qualification in electrical engineering

Previous HVAC industry experience (minimum 2 years)

Strong problem-solving skills and can show initiative to provide solutions

Strong communication skills, punctuality & high level of presentation

Strong WH&S knowledge

White Card, Drivers Licence

 

·· Ability to pass Police Check

· Ability to pass random drug and alcohol testing

 

To apply, email your CV or call Robert Luo on 1300247382.

The Company Innovative, progressive company focused on automation and AI. Leading the pack in technology and innovative thinking this young dynamic team will provide a stable, secure work environment that will also challenge and stretch your experience. The Role This is a start to finish role where you will be managing all operational tasks for your allocated clients, which is predominately ocean freight imports. You will have full responsibility of the shipment from PO right through to delivery to clients premises or 3PL warehouse. You will be the main liaison for customers and deliver consistently outstanding service both internally and externally. If you enjoy having full control of the shipments and servicing your customer requirements, this role is for you! Responsibilities Facilitation of Import & Export shipments Liaising with shipping lines, co-loaders, airlines and transport carriers Providing clients with exceptional customer service Import/Export Document Processing and Creation Essential Skills Solid experience in freight forwarding operations…

Click here to view more detail / apply for Customer Operations Coordinator

As a B2B Customer Support Specialist within the carsales Dealer Services team, you will be the eyes and ears to our customers by providing both general and technical support to our Dealers, Performance Managers, and BDMs.
 
You’ll provide exceptional customer service across phone, email and LiveChat, with the objective to find a way and say “yes” as often as possible. Although we are “carsales”, we have a variety of verticals across our business, and you’ll quickly become familiar with our automotive, marine, motorcycle and industry product offerings.

Please note this is a 0.8 FTE role working Monday - Friday, 10am - 4pm.

You’ll be responsible for:

• Taking ownership of all customer enquiries that you receive and handling them in a professional and courteous manner.
• Regularly update customers on how their requests are progressing.
• Recording notes for all support queries, changes and task completions.
• Keeping up-to-date with our product and service offerings so that you can always provide customers with accurate information.

• At Qantas, our people lead the way in achieving the impossible together 
• Challenge yourself to deliver strategic operational outcomes  
• Permanent, Full-time position based in Melbourne or Adelaide

 
We’re constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are. Customer is at the heart of our operation.  We’ve created something truly unique in our Qantas Lounges and it’s here where our premium customers, connect with the spirit of Australia from the confidence of seeing and interacting with our people, to the sheer awe that comes from watching our aircraft take off and land whilst dining in one of our beautiful lounges. 

We understand our priorities and what needs to be delivered, taking the initiative to keep things moving.  We bring teams and individuals together to deliver on our customers’ expectations. 

As the Lounges Customer Experience Manager, you will be responsible for developing and leading lounge teams and operations across Victoria, Tasmania and South Australia, including International, Domestic and Regional lounges. You will work with partner areas to develop consistent and connected service experiences across our lounge customer touchpoints.  You will be a people leader and change agent focused on aligning lounges with the best customer experience practices whilst overseeing operational performance within a region. 

In addition, you will drive a performance focussed culture by developing a high performing team and an engaged workforce across both Qantas and third-party supplier workforces by leading, encouraging and facilitating open communication with employees on all relevant matters.  As well as managing individual, team and supplier performance against relevant performance criteria and supporting capability development. 

The core role accountabilities include people management, supplier management, safety, financial performance, operational delivery, and customer advocacy.  In addition, providing project management leadership to support key change initiatives within your regional portfolio of lounges including lounge refurbishments, menu and service changes, as well as attracting new client airline business. 

You’ll have –

• Previous experience with People management in a customer facing or product development environment 
• Firm understanding of the airline industry and the operational environment 
• Strong independent decision-making skills with ability to manage ramifications of decisions and drive strategic outcomes 
• Demonstrated ability to deliver results within complex business & operational environments with varying stakeholder needs and expectations 
• Strong relationship building and stakeholder management skills 
• Commercial acumen for delivery of critical business approvals, financial analysis and identifying group benefits 
• Ability to influence at all levels 
• Customer centric mindset and perspective to programs of work 
• Sound understanding on the fundamentals of the customer and service experience 
• Proven strong analytical, interpersonal, stakeholder and time management skills 
• Extensive experience managing large and complex projects 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. 

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. 

If you’re up for achieving something great, register your interest and we’ll be in touch.  

Applications close: Sunday 14 April 2024

The Client:
First Derivatives is a leading provider of products and consulting services to some of the world’s largest finance, technology and energy institutions. The Company holds a niche market position in terms of domain knowledge of capital market asset classes (equities, fixed income, foreign exchange, commodities, etc), as well as expertise in leading financial services systems (such as Calypso, Murex, Opics, Summit, Principia, Opus, Wall Street, kdb+, etc).
They now seek an experienced System/Service Analyst to join the team in Sydney.
This is for a full time role with an annual salary of $90,000 + Superannuation.


The Responsibilities:
· Spearhead the migration of tools like CATT to more collaborative and accessible platforms such as SharePoint
· Ensure a seamless transition that enhances user engagement and learning
· Enhance existing training materials and challenges for tools like CATT, aimed at deepening users' understanding of its testing functions across various financial services systems
· Offer continuous troubleshooting support and effective use of CATT tool to overcome any operational hurdles.
· Participate in the design and implementation phases of CATT
· Developing testing strategies and best practice procedures for tool configuration
· Oversee and conduct functional, regression, and system integration testing
· Ensure software and systems operate seamlessly across all intended functionalities
· Handle specific testing functions critical to financial operations, such as environment preparation, trade upload/lifecycle management, outbound SWIFT reconciliation, and end-of-day processes
· Conduct integration testing involving crucial financial interfaces and systems, including SWIFT, CLS settlements, and upstream trade booking systems
· Ensure interoperability and efficiency of aforementioned system functions
· Liaise with Subject Matter Experts (SMEs), Business Analysts (BAs), and developers continuously
· Manage effective requirement gathering to ensure comprehensive test coverage
· Provide tailored training sessions and handover to Support and Business teams to leverage the CATT tool effectively
· Produce detailed documentation on platforms, outlining critical testing functions, configurations, and best practices related to tools like CATT
· Develop and implement best practice guidelines for the configuration of testing tools

· Regularly monitor testing processes, report on outcomes, and provide insights
· Continuously update knowledge on financial systems and technologies, including Calypso, Murex, and kdb+, to provide informed support and enhancements to testing practices


The Requirements:
· Expected to be educated to a minimum of some post graduate degree level preferably in a STEM course
· At least 4 years working experience in KX technology
· At least 4 years of demonstrated expertise in languages such as Python, Java, C++, or JavaScript
· At least 4 years of relevant experience with frameworks like React for front-end development or Django for Python
· At least 4 years of demonstrated skills in SQL for database management
· At least 4 years of demonstrated expertise in TCP/IP, UDP, HTTP/S, FTP, and DNS
· Knowledge of continuous integration and continuous deployment (CI/CD) pipelines using tools
· Understanding of firewalls, VPNs, and intrusion detection/prevention systems (IDS/IPS)
· Excellent communication skills and time Management Skills
· Good Analytical and reporting abilities
· Logical Approach to problem solving and an investigative and inquisitive mind

22nd March, 2024 Customer Resolution Specialist (Families): Do you fancy yourself a customer success detective? If so, why not join our emerging Business Services team at Explorers Early Learning as our new Customer Success Specialist (Families)? Not only will you be welcomed into a close-knit crew, but you'll also play a pivotal role in ensuring parents and staff have a smooth transition into our centres! Who are We? We’re a Melbourne-based, family-owned early learning company with state-of-the-art Early Learning Centres located across Melbourne. We offer premium quality early education and care for children aged between six weeks and six years of age, and we’re always looking for ways to improve. Our Centres work closely with our Southbank Support Office, ensuring seamless daily operations for both families and our people. What’s in it for You? Competitive salary 50% childcare fee discount* Flexible hours (seeking either full-time or part-time – it’s up to you) Professional development opportunities…

Click here to view more detail / apply for Customer Resolution Specialist

What will you be doing? You’ll be working as part of a friendly and high performing, supportive team whilst interacting directly with our customers. With the ability to earn commission on every sale, you will be able to help our customers and at the same time earn what you want on our uncapped commission model by ensuring individual sales targets are met. In this role you will be staying up to date on all of the latest & greatest devices through our world class learning platform, taking a genuine interest in our customers wants & needs, reviewing customer accounts to ensure they are receiving the best value across our suite of products & services as well as providing support on existing accounts with servicing/billing enquiries & educating customers on our self-service platform.Want to challenge yourself and take ownership of your career and be part of a business that will bring out the best of your…

Click here to view more detail / apply for Customer Solutions Advisor - Full time - Burwood

Customer Assistant | Dan Murphy’s | Share your passion Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500 team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did. The ROLE: Leave your mark on our customers by providing memorable in store experiences which are centred around product discovery. Increase your daily step count while stocking our shelves with the products that Dan’s is famous for. Discover ways that you can bring our products to life through storytelling. Adhere to responsible service of alcohol guidelines. Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s. The YOU: YOU are passionate about people and creating memorable customer experiences. YOU have the ability to work autonomously…

Click here to view more detail / apply for Customer Assistant - Dan Murphy-s Narellan (969263)

Your new company Work for a well-established and trusted customer-owned bank who hold themselves to the highest standards and empowers customers to use their money to create a world where people and the planet thrive. Your new role You will be responsible for handling a high volume of inbound calls/enquiries and transactions as well as outbound follow-up activity (via calls predominantly, emails, live chat). You will also be identifying opportunities to assist customers with the Bank's range of products and services, and liaise with internal teams to provide solutions. You will provide support to customers within the Personal Banking space, handling customer enquiries regarding;


Opening accounts


Internet banking


Debit or credit cards


Payments/transfers


Fraud


Foreign exchange


Insurance


What you'll need to succeed

Proven recent customer service experience
Proven experience working in a fast-paced role
Strong communication / interpersonal & computer skills
Experience in roles such as contact centre, retail, banking, reception, hospitality is highly desirable.

What you'll get in return

Salary package of $56k - $60k + 13% Super
6 -week training program
Career growth progression
Supportive and social workplace culture
WFH flexibility: 2 days work from home post training
Work Hours: 38 hours p/w, Monday - Friday, 7.6-hour shifts between the hours of 7am - 8pm, with a Rotational Saturday 9am - 2pm shift.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] PLEASE NOTE: all applicants are required to complete an online call centre scenario assessment. To register and complete the assessment, copy and paste the link below to your internet browser. https://talentcentral.au.shl.com/player/link/42ab9594a9b64d91ae8b94d6b8f945e3 Please click here to apply.

The Service Manager, role is to deliver service excellence for our CPaaS customers through the demonstration of expert relationship management (internal and external) and operational knowledge throughout the service lifecycle. You will be responsible for adhering to the Service Management framework, owning the responsibility for the operations and effective implementation of the Service Management processes and procedures to include escalation, incident resolution, communication and documentation.

The Service Manager, will perform a pivotal role in differentiating the customer experience from competitor offerings in the market by working with customers to align business and systems processes with the aim of achieving optimal efficiencies across the board with a strong focus on our key and strategic customers.

What you’ll do as a Service Manager:

• Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions
• Developing and implementing service strategies to enhance customer experience and meet service objectives
• Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions
• Point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving