Your new company Work for a well-established and trusted customer-owned bank who hold themselves to the highest standards and empowers customers to use their money to create a world where people and the planet thrive. Your new role You will be responsible for handling a high volume of inbound calls/enquiries and transactions as well as outbound follow-up activity (via calls predominantly, emails, live chat). You will also be identifying opportunities to assist customers with the Bank's range of products and services, and liaise with internal teams to provide solutions. You will provide support to customers within the Personal Banking space, handling customer enquiries regarding;
Opening accounts
Internet banking
Debit or credit cards
Payments/transfers
Fraud
Foreign exchange
Insurance
What you'll need to succeed
Proven recent customer service experience
Proven experience working in a fast-paced role
Strong communication / interpersonal & computer skills
Experience in roles such as contact centre, retail, banking, reception, hospitality is highly desirable.
What you'll get in return
Salary package of $56k - $60k + 13% Super
6 -week training program
Career growth progression
Supportive and social workplace culture
WFH flexibility: 2 days work from home post training
Work Hours: 38 hours p/w, Monday - Friday, 7.6-hour shifts between the hours of 7am - 8pm, with a Rotational Saturday 9am - 2pm shift.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] PLEASE NOTE: all applicants are required to complete an online call centre scenario assessment. To register and complete the assessment, copy and paste the link below to your internet browser. https://talentcentral.au.shl.com/player/link/42ab9594a9b64d91ae8b94d6b8f945e3 Please click here to apply.
Opening accounts
Internet banking
Debit or credit cards
Payments/transfers
Fraud
Foreign exchange
Insurance
What you'll need to succeed
Proven recent customer service experience
Proven experience working in a fast-paced role
Strong communication / interpersonal & computer skills
Experience in roles such as contact centre, retail, banking, reception, hospitality is highly desirable.
What you'll get in return
Salary package of $56k - $60k + 13% Super
6 -week training program
Career growth progression
Supportive and social workplace culture
WFH flexibility: 2 days work from home post training
Work Hours: 38 hours p/w, Monday - Friday, 7.6-hour shifts between the hours of 7am - 8pm, with a Rotational Saturday 9am - 2pm shift.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] PLEASE NOTE: all applicants are required to complete an online call centre scenario assessment. To register and complete the assessment, copy and paste the link below to your internet browser. https://talentcentral.au.shl.com/player/link/42ab9594a9b64d91ae8b94d6b8f945e3 Please click here to apply.
