Position Name: Team Leader – Service Delivery (Housing)

Location: Sydney/Melbourne

Skills: Excellent Presentation skills, Housing Experience, Attention to detail, great leadership skills

Description:

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Role Purpose:

To manage the Cx Housing Service delivery business to achieve revenue numbers and KPI’s in line with the agreed business plan target. This will include working closely with the Sales team and support team to drive the targeted outcomes.

A key objective will be the increase in customer satisfaction with service and consulting engagements reflected in the customer surveys and delivery of recognised revenue objectives for the team. You will also be responsible for ensuring we have capability in terms of human resource and infrastructure to achieve the desired outcomes.

Your responsibilities will include the implementation of initiatives to improve the delivery capability, increase utilisation, increase project profitability and reduce risk.

You will establish close working relationships with other business unit mangers within Civica with a focus on the Product, Support and Sales teams.

Role Requirements:

You are required to actively manage the services team and be accountable for the agreed revenue outcomes and performance KPI’s. This will include the development of business processes and approach in line with the promoted company standards.

You will be responsible for ensuring your team is adequately equipped to achieve their individual goals through appropriate training/education and the provision of tools (software and diagnostics) to facilitate the service provision tasks.

Manage and develop a team of service professionals with a comprehensive knowledge of solution elements to facilitate excellent delivery outcomes. The functional specialities within the team include Project Management and Cx Housing and Asset Management Consultants.

Foster and maintain effective communications with customers to optimise the Civica partner relationship model and provide customers better outcomes through the provision of:

• Clearly documented and communicated service agreements
• Services delivered on time and budget to agreed outcome
• Packaged services
• Preconfigured solutions using best practice principles
• Proactive communication process

You will provide appropriate feedback on all these areas back to the business.

You will work with the sales, support and development teams to ensure we are working collectively to deliver to expectation.

Key Performance Criteria:

• Achieve revenue and profit budget in line with agreed target
• Agree and communicate revenue targets for the team
• Achieve high customer satisfaction levels reflected in KPI’s measured through customer surveys and internal monitoring.
• Develop a library of leading practice business processes that can be subscribed to by customers
• Deliver all projects on time and within budget
• Make services available in a timely manner (less than 8 weeks)
• Work toward a target billable utilisation rate of 70%across the team.
• Work closely with the development and support to foster a team culture around shared outcomes i.e. refined support handover process, support blitzes
• Deliver to customers expectation in line with the SOW and Project Plan
• Maintain pre-config and associated documentation (including SOW and Configuration Spreadsheet)
• Continue to monitor and refine our service strategy to achieve the desired outcomes
• Build relationships with key customer accounts for reference ability
• Monitor and review strategies in this sector (locally and internationally) to ensure our offerings and delivery mechanisms remain current.
• Ensure our Projects Co-ordination and governance are equipped to deliver projects to expectation (Prince 2 certified)
• Work with management to provide accurate and regular reporting on forecasts and progress toward targets.

Preferred Skills:

• Strong people engagement ability
• Exceptional corporate presentation
• Cooperative, positive and mature attitude
• A deep understanding of the allocated product market and customer requirements
• Self-motivated, driven and enthusiastic
• Have a strong customer orientation with excellent communication skills for understanding application problems and clearly explaining solutions
• Experience applying technology to Housing business scenarios
• A demonstrated track record of meeting or exceeding revenue targets
• A demonstrated ability to work in team environment.

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

 Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

 Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

 Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

 Benefits

Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.

Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.

Tenure Milestone Recognition: We value and recognise the years of service of our people.

Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

 

Civica Accolades:

‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

Great Place to Work: We are dedicated to creating an outstanding employee experience.

Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.

Australian Business Awards – Employer of choice.

Top rated employer – Glassdoor: Our average length of service is 9 years.

Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

 

 

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best Senior Service Desk Engineer who is looking for ad hoc and contract opportunities. This opportunity would be perfect for an IT specialist who is currently studying or returning from long term leave and is seeking part time work or someone running their own small IT business seeking additional work.

Role

In this role you will:

• Provide ad hoc and contract onsite desktop and IT infrastructure support to our customers across Sydney
• Be involved in support and project work to deploy solutions
• Experience opportunities to install and configure Servers, Networking and other IT equipment
• Be exposed to account management, VOIP, technical presales, and other areas
• Work across technical infrastructure from desktop to firewall, backup systems and software

• Solid knowledge of Microsoft AD, Exchange, Azure and Office 365 environments coupled with your generalist networking skills
• Excellent written and spoken English, with a great phone manner.
• Great attention to detail and time management skills.
• Strong experience working with inside IT
• Must have vehicle and full drivers license. (Mandatory)

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive hourly rate
• Fantastic work culture
• Mature clients who seek great support
• Great dispatch team who will liaise with you to negotiate work and opportunities

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

12th February, 2024 The Role - Assistant Service DirectorThe Assistant Service Director is essential in the success of the day-to-day management of a large Early Childhood Service.     This is a unique opportunity as this position supports both the educational and management teams. The role serves as a stepping stone for future career growth, with opportunities to advance as the company grows. Orchard Early Learning Centres has a further 10 centres in the pipeline across Sydney.   Our philosophies are centred around Sustainability – Paddock to Plate – RIE & Adventurous Play  While you'll be hands-on across all the rooms, you'll also have dedicated non-contact time to assist with mentoring, coaching and administrative duties.  Your day will involve:  - Working with and alongside 2 Service Directors to manage the daily responsibilities of running and maintaining a large service- Supported by our administrative assistant team- Be an advocate for best practices for children- Motivating, supporting and working in partnership with the team- Deliver a best practice educaring approach to educational programs for children- Having a thorough knowledge of and experience with implementing the Early Years Learning Framework, National Quality Standards and Child Safety Standards- Assist with conducting parent and new staff tours- Assist with roster and day-to-day management of staff- Developing and maintaining relationships with families and members of the community to maintain/increase the centre's occupancy- Involved in inspiring the team through educational leadership- This role will have 2 days of non-contact day Orchard Early Learning Centre Kirrawee offers a fresh approach to early learning, drawing on the natural environment to…

Click here to view more detail / apply for Assistant Service Director (2IC)

Call Centre Officers Join a nationally recognised event's organiser and marketing company. 1-month project with flexible 25 hours/week (12/2 start date) $35ph super North Sydney CBD location. PERSOLKELLY is the professional recruitment division representing clients and candidates in STEM, IT, Government, Executive and Professional Services - which includes all business support functions. As one of the largest recruitment organisations in Australia, we partner with most of the top ASX companies who actively seek us out for our size and stability, market knowledge and the confidence that their recruitment needs will be professionally served today and well into the future. ABOUT THE ROLE Our nationally recognised clients require a committed call centre officer to support them on a 1-month project. You will be mainly responsible for high-volume outbound calls to attendees of the events. You will also be responsible for ad-hoc admin computer tasks. This role suits someone confident over the phone, has excellent communication skills and has no issues following a script for the calls. To be considered for the position, you must have been in a similar script-based outbound call centre role. KEY DUTIES: Managing a high volume of outbound calls to various stakeholders. Investigating and providing a solution to various queries regarding issues raised internally or externally. Fostering a positive relationship in all customer interactions. Ad-hoc admin work such as creating PowerPoints or inputting data into the system. REQUIREMENTS AND IDEAL PROFILE: Previous contact centre or similar experience is a must. Attention to detail and time management skills. Excellent communication and customer service…

Click here to view more detail / apply for Customer Service Officer

Posted: 01/02/2024 Closing Date: 01/03/2024 Job Type: Permanent - Full Time Location: Chatswood, NSW, Australia Job Category: Managed Service Viatek is an Australian owned and operated services-based organisation, delivering business technology solutions and improving the performance of our business partners. Viatek offers tailored and sustainable business solutions via technology through managed services, professional services, cloud services, office automation and managed print services. With ISO certification in ISO9001 and ISO27001. Job Description We are currently looking for someone with a strong client focus, demonstrable technical ability with the ability to work as part of a team, as well as autonomously. This role is the first escalation point for our service desk and to be successful in this role you will need to have experience in either service desk or MSP environment with a focus on network services, cloud services, server and service technologies. This role is varied and challenging is a great way to develop your skills in a supportive environment. This role will be based from our Sydney Office, which will be located in Chatswood from April 2024. This role has onsite requirements.  Why consider Viatek? We want you to be successful and this starts at the very start: We have a structured onboarding program that supports your development in the role. This includes: System led new starter paperwork collection Face to Face (or teams) company induction with the People and Culture team Role specific training with your team Documentation practices and procedures A variety of ongoing training that can be tailored to your areas of…

Click here to view more detail / apply for Systems Engineer / Service Desk / Support - Level 2/L2

Job Description Your New Opportunity: As one of our Field Heavy Vehicle Diesel Mechanics, your work is critical to keep our customers going and on the road! Joining the team in Chipping Norton you'll use your skills to work on premium brands with OEM training and the ability to build both your skills and career! This role gives you a dynamic work experience – both in the workshop and out in the field you'll use your problem-solving skills to provide top-notch service to our on-highway products. About you: Trade qualification Certificate III in heavy vehicles Robust background in maintenance, service and repair of heavy vehicles and trucks. Exhibit a sound technical knowledge and experience with American or European trucks – Volvo, Mack Scania, or Kenworth. Experience in Western Star, MAN Trucks & Bus, Dennis Eagle, mtu, Detroit and Allison Transmission products would be highly advantageous Easily work independently, but just as happy working in a team Have effective communication and teamwork skills, and actively promote Penske's values and purpose. Experience in Electronic control systems would be favourable. An eye for detail with high quality field service and job reports. Flexibility to respond to reasonable field mobilisations, planned activities and short notice mobilisations. About Us: Penske Australia is a premier distributor of premium diesel and gas engines, power systems and heavy vehicles. With brands including Western Star, MAN, Dennis Eagle, mtu, Detroit and Allison our operations extend across some of the most vibrant on- and off-highway markets Australia wide. As part of the Penske Group, you'll…

Click here to view more detail / apply for Diesel Technician - Field Service

Service Technician Wetherill Park, NSW Nick Scali has been a nationally recognised household name for over 60 years. Nick Scali acquired Plush Sofas at the end of 2021, and now between the two brands we have over 100 showrooms throughout Australia and New Zealand with plans to continue to expand throughout 2023. We pride ourselves on being the market leader and experts in luxury furniture design.About the role:Due to phenomenal business growth, we have an opportunity for a Service Technician to join the team at Wetherill Park. The focus of this role is to respond to customer service calls, assess issues, and carry out product repairs and maintenance. This is a full-time permanent opportunity.Day-to-day duties include and responsibilities:  Collect company vehicle and tools from the Wetherill Park distribution centre Carry out inspections, troubleshoot issues, and conduct repairs as required Report the outcome of service calls to the Customer Care Team Provide excellent customer service and provide the highest level of customer care and satisfaction Carry out repairs diligently and guarantee work is to Nick Scali standards What we are looking for:This is an excellent opportunity for a technician who enjoys being on the road and interacting with customers. While experience in upholstery is highly regarded, it is not essential. We are looking for someone who has:  A valid driver’s license with no restrictions Previous experience with general maintenance and repairs Excellent communication skills, both verbal and written Excellent problem-solving and troubleshooting skills Is Technically savvy minded and enjoys being hands-on Flexible to work overtime on an…

Click here to view more detail / apply for Service Technician

Excellent verbal and written communication skills.Ability to work efficiently under pressure and adapt to changing priorities. Ability to build rapport with customers and suppliers.Strong computer skills.Excellent problem solving skills and a can do attitude.Permanent full-time position.Monday - Friday 9:00am - 5:00pm.Conveniently located in the heart of Waterloo, Sydney, our office offers excellent accessibility with public transport options right at your doorstep. Plus, you'll have the added convenience of having Coles, Aldi, and various shops in close proximity.Indulge in a weekly breakfast BBQ, where you can start your day with delicious food and connect with colleagues in a relaxed and enjoyable setting.Lunch provided for all team members during our sales periods.Friday festivities, including after-work drinks, engaging evening social events, and exciting raffles to end the week on a high note.BenefitsExciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team!Our in-house Training Academy provides ongoing training and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge. We also conduct annual growth and development reviews for all our team members.Enjoy generous discounts on our whitegoods and homewares range, which features cutting-edge brands from the world's industry leaders.Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.CultureAt Winning, we take immense pride in creating an environment where you can truly flourish. Our culture is more than just words on a page; it's the heart and soul…

Click here to view more detail / apply for Service Liaison

At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.About the role:   Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services to help make their D.I.Y dream a reality. For more insights into the role, we encourage you to visit your local store to get a feel for what it might be like to become part of the Bunnings team.What’s involved:   Provide our customers with the best experience across the store    Be responsible for stock management, whilst ensuring a clean and tidy work environmentServe customers via our checkout registers Work as part of a supportive and inclusive team who make a difference to the community and have fun along the wayWho we’re looking for: We’re looking for team members who are passionate about…

Click here to view more detail / apply for Customer Service Team Member

Your Career

This strategic channel role will develop the full 360 degree Cloud Service Provider partner led growth from leveraging Cloud Service Provider (CSP) partner teams, CSP partner reach and marketplaces. Reporting to the ANZ Cloud Service Provider Manager you will center your role on developing and growing channel led opportunities with partners who actively drive revenue for their business via cloud providers and marketplaces.. You will be responsible for educating and engaging the sales account teams within partners and at Palo Alto Networks on the benefits of tri party collaboration. We win by deliberate joint account engagement to solve our joint customers biggest challenges of securing their digital future. Success in the role will also require developing a strong internal network across Palo Alto Networks teams, including marketing, inside sales and Sales Engineers and most importantly our speedboat solutions specialists.

Your Impact

• Grow partner led marketplace transactions and New Customer Acquisitions
• Grow service creation for partners from customer cloud migrations and operations
• Business development with partners involvement to help activate them on Palo Alto Networks offerings
• Build a strong business network within the cloud service providers channels organizations - It is your responsibility to continue to nurture and grow your network
• Engaging with key stakeholders (Channel leadership, Channel Business Managers, Cloud Service Provider Partner Managers) build and execute on a your CSP channel plan
• As part of the overall plan, activate current marketplace partners, identify and recruit new partners who have viewed marketplaces as a relevant pathway in their go-to-market strategy
• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations
• Work well in a team environment to ensure partner and customer satisfaction
• Design compelling value proposition that inspire partners to promote our solutions 
• Work with select partners and help them build a services catalog around our cloud security offerings
• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment
• Lead regular business performance and relationship reviews with senior management and various stakeholders 
• Build and maintain activity of performance reports and activity dashboards

What you get to do in this role:

• Help in building the measurement strategy for the Global Technical Support organization
• Interact with GTS leadership to determine current and future needs vs existing tools and facilities
• Work with various internal teams on delivery of analytical and operational tools for GTS
• Update and maintain tool and metric inventory and definitions
• Create, deliver and analyze key metrics using dashboards and QBR reporting
• Create or improve and implement analytics reporting for customer support
• Develop actionable insights from analysis to make recommendations on key business strategies.
• Participate in creating advanced analytical models to support Global Support organization and Engineering initiatives
• Provide models and analysis to help identify areas of opportunities to work with Business Units
• Learn and become and SME using our internal analytics tool (Performance Analytics)

 

This role is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. The Claims Service Consultant will also assess low complexity claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate. 

This role is integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer and Claims requirements.

• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy 
• Adhere to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines
• Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work
• Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work (including system and user acceptance testing and procedural reviews) 
• Contribute towards a culture of process improvement
• Contribute to department and company projects as required
• Other ad-hoc duties as required.

Responsibilities will include but are not limited to:

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties,  dictation, invoicing and supporting the greater team in general.

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimization as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants.

Infosys Consulting is a global management consulting firm helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts who lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for a lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at www.InfosysConsultingInsights.com.

Role: Service now consultant - Sydney/ Melbourne

Open for Sub Contracting

Responsibilities:

• Architecting, building, and maintaining cost-efficient, scalable Solutions based on ServiceNow best practices for our clients.
• Bringing ServiceNow Platform and Enterprise Architecture best practices together.
• Understanding the business objectives of the company and creating ServiceNow solutions to facilitate those objectives.
• Designing and supporting Platform Modernization initiatives for more efficiency within the organization – aka digital transformation.
• Designing ServiceNow solutions to meet specific Risk and Compliance Requirements.
• Exploring ServiceNow integrations and other tools/systems to maximize value creation.
• Building and Deploying Data Models based on CSDM and ServiceNow best practices.
• Keeping up to date on best practices/new developments in ServiceNow and publishing points of view on unlocking ServiceNow capabilities, improving ROI, and maximizing Customer Experience amongst other things
• Building strong relationships with account teams, sales teams, ServiceNow consultants and other key stakeholders.
• Engaging in Pre-Sales activities to build proofs of concepts, demos, and solution designs.

At Infosys Consulting you will discover a truly global culture, highly dedicated and motivated colleagues, a co-operative work environment and interesting training opportunities. Interested candidates, please apply for this role to explore a new experience.

Our Inbound Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their NRMA Roadside Assistance membership.     

Your primary focus will be to ask effective questions to identify customer needs and offer appropriate solutions that will add value to our members' lifestyles. You will seek to engage customers in conversation and create a memorable experience by connecting with members through positive energy, empathy and a passion to help others.        

Our contact centre is considered a great talent pool for our wider business, and an excellent start for those looking to expand their career with NRMA.   

Your roster     

We are hiring for our 18th March 2024 intake. We are recruiting full-time employees to work 35 hours per week. You will work between 8am-8pm, on a rotating roster, Monday to Sunday.

What You’ll Bring  

• Ability to thrive in a fast-paced, high volume call centre environment
• High level of resilience and the ability to persevere through challenges with a 'can do" attitude
• Ability to remain calm and focused when under pressure whilst always demonstrating empathy and understanding to our customers  
• Comfortable working autonomously in a remote, work from home set up whilst being a part of a Sales team within a rostered contact centre     
• Effective listening and communication skills to be able to determine the customer’s needs  
• Initiative to be able to support the customer with product suggestions to address their needs   
• Confidence in working with KPIs and targets in our customer needs-based inbound sales environment   
• Strong computer literacy skills including being able to navigate multiple product and customer systems with proven accuracy and attention to detail   
• Excellent team working skills where support and respect for your colleagues is valued

If you are ready to join a high performing team and make a real difference, we can’t wait to hear from you! Apply today!

Shortlisted applicants will be invited to complete a chat-based interview (an online assessment which will ask you to respond to interview style questions based around your previous work experience and skills). Successful candidates will then be invited to attend an information session to learn more about the role and what it is like to work with us here at The NRMA.  

If you are shortlisted and require any adjustments during the recruitment process, please contact our recruiter when invited to an information session. 

What’s in it for you?

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including but not limited to:   

• Sales commission with the potential to earn an extra 36% on top of your annual base salary, paid monthly!  
• Shift loading for working weekends and public holidays  
• Free Roadside Assistance - for 2 vehicles covered under our Complete Care (valued at $410)   
• 5 weeks annual leave   
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements  
• "ME” day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year.     
• Discounts on NRMA Insurance 
   

Know you Belong

At NRMA Roadside, we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging, supporting and celebrating the diverse voices of our employees. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives, better connecting us to the communities we serve. 

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

 

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimization as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants.

Infosys Consulting is a global management consulting firm helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at www.InfosysConsultingInsights.com.

Role- Service now Architect

Duration: 3 months

Location : Sydney/ Melbourne

Open for Daily rate sub contracting.

Architect Responsibilities:

• Architecting, building, and maintaining cost-efficient, scalable Solutions based on ServiceNow best practices for our clients.
• Bringing ServiceNow Platform and Enterprise Architecture best practices together.
• Understanding business objectives of the company and creating ServiceNow solutions to facilitate those objectives.
• Designing and supporting Platform Modernization initiatives for more efficiency within the organization – aka digital transformation.
• Designing ServiceNow solutions to meet specific Risk and Compliance Requirements.
• Exploring ServiceNow integrations and other tools/systems to maximize value creation.
• Building and Deploying Data Models based on CSDM and ServiceNow best practices.
• Keeping up to date on best practices/new developments in ServiceNow and publishing points of view on unlocking ServiceNow capabilities, improving ROI, maximizing Customer Experience amongst other things
• Building strong relationships with account teams, sales teams, ServiceNow consultants and other key stakeholders.
• Engaging in Pre-Sales activities to build proofs of concept, demos, and solution designs.

At Infosys Consulting you will discover a truly global culture, highly dedicated and motivated colleagues, a co-operative work environment and interesting training opportunities. Interested candidates please apply for this role to explore a new experience.

Your Career

Cortex Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a key component of our company’s success, working together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option!

Your Impact

• - Time to value - Analyze customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment

• - Product Expert - Act as the product SME for XDR and/or XSIAM, working together with product and engineering teams ensuring our customers and partners get the most out of our products

• - Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases

BizCover is a leading company in the SME business insurance market, providing an online platform that simplifies the process of comparing and buying business insurance. We are currently seeking a Customer Care Consultant to join our team and deliver exceptional customer service. As a Customer Care Consultant, you will be responsible for ensuring all customers receive a professional and positive experience when interacting with us.

Responsibilities:

• Handle customer inquiries, including calls and emails, and provide prompt and accurate responses.
• Assist customers with policy amendments, renewals, payments, and cancellations.
• Maintain customer records accurately and update account information as needed.
• Collaborate with team members to meet or exceed customer service metrics.
• Follow established processes and procedures to handle customer cases efficiently.

• Exceptional customer service skills.
• Proficiency in using CRM software.
• Strong communication and problem-solving abilities.
• Ability to handle tense situations and diffuse customer complaints.
• Time management and decision-making skills.
• Adaptability and accountability.

• Hybrid working model with flexibility to work from home and the office (if not based in Sydney, the role will be fully remote)
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities