Posted: 03/10/


04/11/

Job Type: Permanent - Full Time

Location: NSW - South Granville

Job Category: Asset Management Services (AMS)



Full-time, permanent
Based in South Granville with ad-hoc travel to site
Join an industry leader who is supporting Australia move towards a cleaner energy future
Establish CPP's maintenance service team in NSW


Job Description

Who are Consolidated Power Projects (CPP)? 
As a member of the Quanta Services Group, a Fortune 300 company, Consolidated Power Projects Australia (CPP) stands as a leader in high-voltage power solutions. We specialise in the renewable energy sector, excelling in the design, construction, commissioning, and maintenance of high-voltage infrastructure, including transmission substations, wind farms, solar farms, and battery storage systems. With over 650 employees and offices in Adelaide,

... Click here to view more detail / apply for Service Manager

The Opportunity
You will be part of a customer centric team supporting the retail operations. In the trade store, you will be face to face with customers answering queries and finalising orders including online orders. To ensure efficient operations you will conduct stocktakes and general upkeep of the store.
This is a permanent, full-time opportunity based onsite at Blackwoods Orange.
Some of the skills required:

Previous experience in a customer centric workplace
Ability to work autonomously and in a team environment
High level attention to detail
Good written, verbal communication and computer skills
Willingness to learn and develop

Some of the tasks:

Support with daily tasks of the retail trade store
Resolve customer queries satisfactorily (via phone, email or face to face)
Finalise customer orders including online order collection
Conduct relevant administrative tasks (including
... Click here to view more detail / apply for Customer Consultant

Your new company
Join a recognised leader in the sporting equipment industry.
Your new role Join the team as a Customer Service Representative, where you'll engage with customers across various channels to resolve issues efficiently, aiming for first-call resolution.

Actively listen to customer enquiries, demonstrate empathy, and ensure their needs are met.
Manage customer orders, adjust to specific ordering processes, and ensure accurate freight charges.
Stay updated on product features and promotions, upsell products, and communicate with the Demand Planner on stock issues.
Organise warranty item returns, liaise with the Production Manager, process credit notes, and rectify consignment errors.
Work with Customer Service reps, Sales, Accounts, Warehouse, and offshore factories to ensure smooth operations.

What you'll need to succeed

Excellent communication skills
Proven performance in internal sales/customer service
Ability to follow processes and procedures
Competent computer skills in Excel and Word with a high level of accuracy
Ability to work in a team environment
SAP experience desirable
Previous experience in the sporting industry is desirable

What you'll get in return

65k + super
Company-wide bonuses (depending on company performance)
Full training provided
Onsite parking
Supportive and fun environment

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

About the Role: We are seeking a dynamic Project Manager Service Reviews to join our Corporate Services team at the City of Greater Geelong. In this pivotal role, you will facilitate, support, and drive continuous improvement for service reviews across the organisation. Your focus will be on ensuring that service reviews align with the City's Service Review Framework and Project Management Framework, enabling robust decision-making by the Executive Leadership Team and Council. As the subject matter expert for the service review program, you will support and advise project teams, ensuring effective delivery and stakeholder engagement.
Work type: 2 years fixed term - full-time Classification: Band 7 $100,064 - $110,990 pa plus super
Key Responsibilities:

Support the Manager Corporate PMO in delivering the Citys service review program according to the Service Review Framework.
Facilitate the development of scope, objectives, milestones, and deliverables for each service

... Click here to view more detail / apply for Project Manager Service Reviews 7 Nov 2024

 

Sydney



 

Customer Service/Customer Service/People Performance & Technology



 

Full Time/Permanent



 

81, - 92,314 per annum plus superannuation

Caring for our city, creating a future for all
Our people are passionate about their communities and connected to their teams. Theyre motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney Continuing the Vision . 
Be part of a purpose-led organisation with care at its core. Youll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 
About the role
We are seeking an experienced Customer Service Officer to join our Contact Centre team responding
... Click here to view more detail / apply for Customer Service Officer (10420)

 Who are we?
TechForce Personnel are a proud partner of PeopleIN ? Australia?s largest ASX-listed workforce management and staffing company with 25 brands across Australia partnering with over 3,500 clients. Our specialist business harnesses the extraordinary impact of talented people across Mining and Resources, Shutdowns, Facilities Maintenance, Hospitality and Catering, Healthcare, Industrial Services, Civil Construction, Residential/Commercial Construction, and the Oil and Gas Industries, to name a few
TechForce are currently looking for Field Service Technicians for a new client
This will be working on your own ABN, Flexible Roles and Hours 
Essential: 


Previous Field Service experience working on heavy mobile plant equipment.
Excellent knowledge of HME Fleet Maintenance systems & practices with sound skills in troubleshooting, diagnostics, overhaul, repair, and maintenance.
Good knowledge and ability to follow Work Health & Safety procedures and policies.
Australian Recognized Trade Cert
Valid Australian Driver License

... Click here to view more detail / apply for Field Service Technician / HD Fitter

The Role
Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.
We are currently recruiting  Senior HVAC/Air Conditioning & Appliances Technicians  for  Sydney.
What?s in it for you?

Work from home model ? no need to travel to and from the workshop daily
Competitive salary Super
Tools of the trade ? Van, Uniform, Phone etc
Full
... Click here to view more detail / apply for Senior Service Tech HVAC/Air Con & Appliances

Officer ? Customer Relations With one of our team proceeding on retirement we have a rare opportunity to join the team in our RetireAustralia Contact Centre

Previous Contact Centre experience essential - Inbound and Outbound calls
Working on a rotating roster across the hours of 8am to 5pm Monday to Friday
Preferred location is Brisbane but we will look at applications from the other States where we operate ? NSW and SA
Fully remote position with occasional requirement to attend Brisbane office or RA villages for training and coaching

About the role
Reporting to the Contact Centre Team Leader you will be working closely with our Sales Managers and Sales consultants as well as our Marketing Team and Village Managers, you will

Provide a warm, caring and valuable experience for enquiring customers
Provide advice, answer questions and actively promote
... Click here to view more detail / apply for Customer Service & Sales Officer

This role is primarily responsible for:

Diagnosing and resolving technical issues and requests in support of corporate computer hardware, software, network and telecommunication systems.

Tasks may include (but are not limited to):

• Account maintenance (password resets, account unlocks, etc.)
• Troubleshooting of the Windows 11 & 10 standard operating environment, including the Microsoft 365 Office suite and the applications contained within
• Remote access (VPN and Portal access, token troubleshooting)
• Exchange mailbox issues and requests, mail client (M365) support
• Managing access to the internal desk phone system
• Maintaining access lists to, and supporting file shares and network printers
• Co-ordinating procurement for mobile phone, hardware and software requests

What success looks like in this role:
? 1st Level telephone and other media contact support . ? Strive for a high level of first contact resolution. ? Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. ? Accurately document calls and incidents. ? Manage time and workload to meet predetermined service levels. ? Maintain data accuracy in our contact management system. ? Assign incidents and requests to the correct support group. ? Act as a single point of contact on incidents and problems logged. ? Perform appropriate diagnostics to initiate problem management workflow process. ? Provide clients with a reference number for their incident/request. ? Understand various media sources that interface with the Service Desk. ? Support multiple clients through customer service professionalism and insight. ? Become multi-skilled as workload changes occur within the ... Click here to view more detail / apply for Service Desk Agent

Horsley Park location | $35 per hour Super
Flexible to cover shifts between 8am - 5.30pm, Monday to Friday
Temp with possibilities of perm | No access to public transport
About the Company
Join a leading global logistics company as a Customer Service Representative where you'll be the backbone of a high-profile account. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, this role is for you.
About the role 

Manage order processing and track deliveries using ERP systems
Provide timely, accurate communication with clients and stakeholders
Manage a team inbox of customer enquiries
Investigate order discrepancies and process returns
Handle multiple tasks with precision in a high-pressure setting
Collaborate with internal teams to ensure seamless order management and issue resolution
About you

Experienced with an ERP system
... Click here to view more detail / apply for Customer Service Representative ? Logistics Order Management

23rd October,

UniLodge @ Western Sydney University - Campbelltown, NSW
Access real opportunities for career growth and development
Fixed Term Full Time Position (Maternity Leave Coverage)
  
UniLodge specialise in student accommodation and have been an industry market leader since . The UniLodge Group manages a diverse portfolio of close to 140 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over people who are dedicated to our vision, To build inclusive communities for inspired living.
  
NEW OPPORTUNITY
  
Were seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a Fixed Term Full Time basis until September . If you enjoy a role that offers a bit of variety, can be both quiet and busy, and youre okay to be on your feet,
... Click here to view more detail / apply for Customer Service Coordinator

Key Responsibilities

• Manage arrivals and departures of everyone visiting our hotel
• Provide exceptional guest service by responding to guest requests efficiently and courteously
• Maintain a high level of professionalism and accuracy with all accounting functions
• Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met
• Actively resolve guest issues and challenges presented on shift

We are looking to grow our team with people who can help give our customers a fantastic experience!
We offer an exciting role in a positive workplace culture with a friendly & supportive team.
Your new company
At Compass, our mission is to reduce the inconvenience for our customers, clients, and also for each other. We show care and passion towards our work, our goals, by caring for you and for each other. We care that you will strive to improve, with a focus on the why instead of the what. Building trust and rapport with mutual respect is what drives us. We live our values every day.
Your new role

Drive vehicles to customers.
Use GPS apps to plan the best route.
Be up to date on traffic conditions.
Collect vehicles from customers.
Clean vehicles inside and out within
... Click here to view more detail / apply for Customer Service Representative (Driver)

Your new company
Join a recognised leader in the sporting equipment industry.
Your new role Join the team as a Customer Service Representative, where you'll engage with customers across various channels to resolve issues efficiently, aiming for first-call resolution.

Actively listen to customer enquiries, demonstrate empathy, and ensure their needs are met.
Manage customer orders, adjust to specific ordering processes, and ensure accurate freight charges.
Stay updated on product features and promotions, upsell products, and communicate with the Demand Planner on stock issues.
Organise warranty item returns, liaise with the Production Manager, process credit notes, and rectify consignment errors.
Work with Customer Service reps, Sales, Accounts, Warehouse, and offshore factories to ensure smooth operations.

What you'll need to succeed

Excellent communication skills
Proven performance in internal sales/customer service
Ability to follow processes and procedures
Competent computer skills in Excel and Word with a high level of accuracy
Ability to work in a team environment
SAP experience desirable
Previous experience in the sporting industry is desirable

What you'll get in return

65k + super
Company-wide bonuses (depending on company performance)
Full training provided
Onsite parking
Supportive and fun environment

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Darryl Twitt Motors are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Shepparton VIC 3630.

The successful candidate will need to undertake and possess:

- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services
- Offering guidance and feedback to team members while also aiding in the recruitment process
- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.
- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team
- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.

Skills and Abilities:

- Ideally have a minimum of 2 years’ experience as a Customer Service Manager
- A Certificate in Management or relevant is desirable
- Ability to work in a team environment

Salary range is $70,000-$85,000pa commensurate with experience

Fulltime Position available


Applications open 23rd of October 2024 and closes on 23rd November of 2024.


If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

About the Company Davidson are partnering with a global leader within the road building equipment sector. Embodying engagement, ethical values, empowerment, and a high-performance culture to ensure they remain at the forefront of their industry. About the Position They are seeking a dedicated Senior Service Electrician who has the same mentality as the organisation ? our customer service and commitment to excellence drives our success and sets up apart in the industry. Tasks and Responsibilities:

Working with electrical systems, installing and maintaining electrical systems for road building and processing equipment.
Client Site Work: Travel to various client sites across Australia to perform on-site electrical installations, maintenance, and troubleshooting.
Workshop Duties: Conduct electrical assembly, repairs, and modifications at our Acacia Ridge workshop.
Prepare and maintain detailed documentation of electrical systems, maintenance procedures, and service reports.

Qualifications

Relevant electrical trade qualifications and licenses.
... Click here to view more detail / apply for Service Electrician

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $73,359.00 - $77,000.00 ???????(gross)
FOM, Operations & Housekeeping Manager Annual Base Salary Range - $73,359.00 - $85,000

Seeking an entry level graduate who has experience in providing excellent customer service to join a reputable International betting company that growing within the Australian Market. 
This role is a foot in the door opportunity for an highly driven individual to start off within a Customer Service Position with a view to branch out into different departments after 15 months as the company grows - these areas can including marketing, operations etc. 
Key Responsibilities


Assisting customers enquiries through phone call, live chat and email
Taking initiative to see improvements in current processes
Work collaboratively with the wider team
Ability to work on a rotating roster (Sunday-Thursday & Public Holidays: 12PM - 10PM, penalty rates of 1.5x will be paid)
The Successful Candidate will: 


Prior experience with customer service (preferably within a call centre/live chat environment)
Excellent time management and prioritisation
... Click here to view more detail / apply for Customer Service Representative | Gambling & Betting Sector

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $73,359.00 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $73,359.00 - $85,000.00 (gross) based on experience and qualifications

Position: Customer Service Manager
Type: Full-time
Employer: Ridly Pty Ltd
Location: Chippendale, NSW
Salary: $90,000 (Full-time)
Overview of the Company:
Ridly Pty Ltd is a leading eco-friendly rubbish removal company based in Sydney, founded in 2019. Ridly specialises in sustainable waste management, offering customers comprehensive, customer-centric rubbish removal services for items too large for standard disposal. Ridly is committed to exceptional service, reducing landfill waste through recycling, and contributing to environmental efforts by planting trees and supporting food donation programs. Operating with a fleet of six trucks, Ridly serves up to 60 customers daily and has expanded operations to Melbourne as part of its growth strategy.
Main Duties and Tasks:
Develop Customer Service Strategies: Design and implement strategies that enhance customer satisfaction, ensuring a high level of customer loyalty and retention.
Customer Service Policies and Procedures: Oversee the development of customer service policies, programs, and processes that align with Ridly's goals and objectives.
Team Leadership and Management: Lead a team of customer service representatives, offering guidance, feedback, and performance evaluations to improve team effectiveness.
Customer Service Metrics Analysis: Monitor and analyze key customer service metrics to identify areas for improvement, addressing any concerns with corrective measures.
CRM Management: Implement and manage customer relationship management (CRM) systems to ensure efficient tracking and management of customer interactions and relationships.
Stay Updated on Industry Trends: Keep up-to-date with the latest customer service trends and best practices to ensure Ridly maintains its competitive edge in the industry.
Requirements:
Australian Citizens and Permanent Residents are encouraged to apply.
Bachelor’s degree in Business Administration or a related field.
2+ years of experience in customer service, preferably in a leadership or managerial role.
Proven experience in developing and implementing customer service strategies, policies, and procedures.
Strong leadership and team management skills, with the ability to guide, mentor, and evaluate performance.
Experience with customer relationship management (CRM) systems and customer service metrics analysis.
Excellent communication and interpersonal skills to effectively manage customer interactions and team dynamics.
Strong problem-solving and decision-making abilities to address customer service issues and implement improvements.
Up-to-date knowledge of industry trends and best practices in customer service to ensure a competitive advantage.
How to apply:
Please apply with your resume via the online portal.
only shortlisted candidates will be contacted.

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!













Moorebank, NSW, AU,







Oct 3,







The





... Click here to view more detail / apply for Service Technician ? Industrial

02nd October,
Who is Evie Networks?   At Evie Networks our business is to accelerate the switch to sustainable electric transport to clean the air, reduce emissions and make our cities more liveable. Our electric vehicle charging solutions give people the freedom to go electric and go anywhere.    At Evie youll get involved in almost every aspect of what we do. You will be stretched, and youll learn and grow from the experience.   The Role   The core purpose of is role is to support Evie Networks growing driver base assisting with escalated customer matters, identifying, and addressing systematic issues to reduce customer effort.   Reporting to the Manager - Operations & Maintenance, your duties will include:

Respond to customer queries in a timely and accurate way, via Zendesk, phone, email or chat.
Identify customer needs and help customers use specific features.


... Click here to view more detail / apply for Customer Service Specialist/Support Desk

23rd October,
If youre a great customer service representative with a reputation to match, we have a job for you!    Due to an internal promotion, were searching for a never-say-never customer service representative to join our BNT Rolleston branch and give our customers the service they deserve and expect.    Youll be a natural communicator and a relationship builder. So, youll slot right in, instantly building a rapport and strong relationships with our customers, making the most of opportunities to upsell.    If you havent heard (word spreads fast), BNT is an awesome workplace. Apart from a great culture, you get your birthday off every year, you get a paid day each year to do volunteer work, and we give all team members breakfast every morning. How good is that?    The role is full-time, Monday to Friday, from 8 am to 5 pm, with alternate Saturday
... Click here to view more detail / apply for Customer Service Representative ? BNT Rolleston

What success looks like in this role:
Unisys is one of Canberra?s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology.

Provide 1st Level IT Support.
Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
Accurately document calls and incidents.
Manage time and workload to meet predetermined service levels.
Maintain data accuracy in our contact management system.
Assign incidents and requests to the correct support group.
Act as a single point of contact on incidents and problems logged.
Perform appropriate diagnostics to initiate
... Click here to view more detail / apply for Senior Service Desk Agent