PERSOLKELLY has partnered with a premier provider of packaging solutions boasting over 60 years of industry leadership. We are looking for a State Service Manager to join their team, they operate across 160 countries with 80 sites worldwide, our partner is a global force in the packaging sector. Position Overview: Are you a seasoned professional with a strong background in service management? Are you passionate about delivering exceptional customer experiences and driving operational excellence? We are looking for a dedicated and dynamic State Service Manager to lead our service team and uphold our commitment to customer satisfaction. As the State Service Manager, you will be responsible for overseeing service-related activities, including customer support, maintenance, and repair services within the assigned region. You will lead a team to ensure efficient service delivery, foster a positive workplace culture, and achieve group objectives in alignment with company goals. Key Responsibilities: Supervise service staff and operations within the region.…

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Job Description Your new opportunity: As a Service Administration Supervisor, you'll play a central role in ensuring the seamless back-end administration for all customers internal and external. You'll guide and supervise our team to collaborate with various teams and departments to deliver exceptional service to our clients and maximise customer satisfaction. In this role you will: Ensure that work in progress is reduced to minimum levels by supervising and guiding your team. Ensure daily cash sales and accounts are correctly reconciled. Work closely with the warranty administration team to ensure all warranty jobs are processed within time protocols, minimal errors and updates are provided. Attend meetings and contribute to continual process improvement. About you: Have 5 years of administrative experience with great computer skills. Automotive warranty experience Experience within a customer service environment Sound understanding of Automotive Dealership Service Environment Some supervisory experience would be great, but we're happy to work with the right person.…

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Client Service Manager - Sydney Area Apply now Job no: 532574 Work type: Full time Location: Sydney Categories: General Management a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property. Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of  “Connecting People and Places to Make the World Work Better”. About the Role: We currently have an opportunity to be part of our team. We are seeking a Client Service Manager to join our team in the Sydney Area and will be managing multiple government sites. You will be responsible in managing day to day operation needs for…

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Join an established change management delivery practice and inspire us with your thorough knowledge and expertise working with best practice change management methodologies, your exceptional skills in stakeholder management and your ability to navigate complex organisations.The Customer Success Lead is responsible for the implementation of the Customer Success change and adoption framework across a portfolio of IT products and services within the University’s Digital Technology Solutions team. This includes:Leading the planning and implementation of change and adoption approaches aligned to the Customer Success Framework (PROSCI)Providing expert advice, including project change resourcing recommendations, to support the delivery and adoption of new digital solutions, upgrades and enhancementsLeading a small change team using a strong coaching approach and providing quality assurance of change deliverables Driving continuous improvement and change capability uplift within the operational areaThis is a full time, permanent position and will be located at the Callaghan Campus (Awabakal and Worimi land). About our UniversityThe University of Newcastle stands…

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26th March, 2024 $34 per hour plus super 01/04/2024 to 28/06/2024 - Parramatta Location 7.6 hours per day/38 hours per week Provide service and support directly to victims of crime through the provision of information, advice, registration and management of applications for victims support. The position holder is required to act with professionalism, objectivity and integrity to: Work in a trauma informed way to ensure that the needs of the client are holistically addressed. Assist in the delivery of client service and support for victims of crime, and ensure a timely service that exceeds client expectations with assistance as needed. Provide first contact information and referrals, and process applications for victims support, with assistance as needed. Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and to identify opportunities to improve our policies, procedures and practices. Achieve and exceed all key performance indicators and performance targets. Be aware of…

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We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) based on experience and qualifications

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us! Service Technician - Industrial Mayfield West, NSW, AU, 2304 Mar 7, 2024 THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY The role of an Industrial Door Technician will mainly involve Preventative Maintenance, Breakdown repairs, and some major works to Industrial Door Systems which includes gates, and roller shutter products. Experience in this industry is desirable, however we…

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WOW Recruitment are seeking a Customer Service Specialist for our Medical Logistics based client in Macquarie Park. Our client is an industry leader, who have built a fanastic reputation by partnering with medical device companies, hospitals, clinics and other allied healthcare providers to fulfill operating needs in a simple and user-friendly way. This role is an onsite position with the working hours on a rotating roster once fully trained. (day shifts and afternoon shifts available) $65k SuperMacquarie Park Onsite positionBonus structure in place for achieving KPISImmediate startFree gym membershipFantastic career progression opportunities You will be:Answering upto 30 calls each day Booking and amending orders and communicating changes with involved partiesEnsuring accurate and timely data entry into the operating systemResponding to customer queries Maintaining relationships with carriers and customersProviding general administration and operational supportContributing to the improvement of policies and proceduresSkills required:Permanent Resident of AustraliaMinimum 2 years’ experience in a customer service/call centre roleMedical receptionist / call centre operator experience is higly advantageous Logistics experience preferred…

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WOW Recruitment is looking for an experienced Customer Support Specialist for our client in Macquarie Park, specialising in Internet of Things (IoT) solutions and mobile communications. They collaborate with leading smart-living brands worldwide and top local Telco service providers to offer the best solutions to the market. You will be part of a talented team with an entrepreneurial mindset that challenges the status quo and works with valued partners across the globe.  $75k SuperOn-site location based in Macquarie ParkPrevious experience in Telco is preferred The Role: Manage tickets, escalations, and complex enquiries from customers.Develop and maintain high-quality training materials, process documents, knowledge based articles and troubleshooting guides.Assist in day-to-day operations of the customer service team ensuring agreed KPIs and standards are met.Build an inspiring and motivated team empowered to deliver exceptional customer outcomes on every interaction.Identify opportunities to improve the customer experience solutions/provide feedback.Liaise with offshore team based in the Philippines. About you: Telco or IT experience is highly regarded.L2 experience is…

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Do you have a knack for Customer Service? Are you always getting complimented on your lovely phone manner? If your strengths include your positive personality and your can - do attitude, then you are exactly the person this role is waiting for! Just around the corner is an expanding business where you can settle down and soar at the same time. You will work with a team of people that pride themselves on the respectful and inclusive culture they have onsite as well as their high standards for safety. The industry of Hire equipment is bustling, and our client is looking for more Customer Service / Hire Controllers to join their friendly team in St Mary's. The team is energetic and growing. The hours are from 7am - 5pm, Monday to Friday. You will spend your days in the office, delivering high level customer service, taking calls, making bookings, allocating transport and processing invoices and…

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Do you love a sleep in before jumping into your day? Join our Customer Care team on our late shift!Our Customer Care Specialists are key to us being Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family.Here’s what our recent new starters have to say about us…“It was a great opportunity to help people in the community, in a role that matters.”“Working at ING has been a great change of pace and has great incentives such as working from home.” “OMG!! My journey has been amazing. It’s been very inclusive, friendly and fun!”If you’re as excited as we are, then keep reading!We will have multiple roles available for a 20th of May start date at our swanky Customer Care HQ in Wyong. You’ll be joining a fun and fast paced environment where there is opportunity to grow within your role.…

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ICT Service Delivery Coordinator Apply now Job no: 505787 Work type: Temporary full-time, Temporary part-time Location: Regional NSW, All of NSW, Armidale, Coffs Harbour, Dubbo, Queanbeyan Categories: Information and Communications Technology Our open secret: Deliver with impact, connect to what matters & live your way. This is a 12-month temporary opportunity Salary from $106,025 to $117,363 Super, Leave Loading, Flex Leave and so many other great benefits! Willing to consider candidates across all NSW locations.? Preference will be given to candidates based regionally,?with a focus on Queanbeyan, Armidale, Dubbo and Coffs Harbour.   Diversity and inclusion are core values of the Department of Regional NSW.  The Department of Regional NSW is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve. The Department of Regional NSW’s (DRNSW) Corporate ICT Team are…

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Customer Service Officer Part-time – Ongoing Position Number: 2108         Location: Braidwood The Package: $848.28 – $937.35 gross per week 11% super. (Evaluated as Grade 7 of the QPRC Salary System 2023). Part-time – 24 hours per week (6 hours per day over four days), 8:30am – 3:00pm Monday to Thursday, including a 30-minute break. This position suits school hours. Do you have strong communication skills and looking to work for a family-friendly organisation? Council is seeking a motivated and personable individual to join our Customer Relations team in Braidwood. In this role you will: Provide professional customer service over the phone and face-to-face Respond to online inquiries. Participate in call centre operations. Facilitate cash and EFTPOS payments. Liaise with all areas of the Council to respond to customer inquiries. We are looking for someone who: Demonstrates the ability to provide high-quality customer service. Possesses strong verbal and written communication skills. Displays a friendly and empathetic…

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An excellent opportunity exists for a suitably qualified and highly motivated individual to join the Rex Sydney Airport Team in the role of a Full Time Customer Service Coordinator. Reporting:This position reports to the Sydney Airport Manager. Position responsibilities: Work closely with internal and external stakeholders by developing relationships with agencies and internal departments to ensure customer service goals and objectives are met  Monitor and coordinate airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate personnel Supervise the execution of the timeline and regulatory compliance at departure gates Investigate and report delays and irregular flight activity and proposes solutions where required  Monitor and coordinate day of operations staffing levels, positions and duty assignment, time and attendance and staff coverage to best fit the operations needs  Work closely with rostering and management and provide feedback where necessary  Develop CSOs through effective performance management and ongoing feedback…

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The Company Innovative, progressive company focused on automation and AI. Leading the pack in technology and innovative thinking this young dynamic team will provide a stable, secure work environment that will also challenge and stretch your experience. The Role This is a start to finish role where you will be managing all operational tasks for your allocated clients, which is predominately ocean freight imports. You will have full responsibility of the shipment from PO right through to delivery to clients premises or 3PL warehouse. You will be the main liaison for customers and deliver consistently outstanding service both internally and externally. If you enjoy having full control of the shipments and servicing your customer requirements, this role is for you! Responsibilities Facilitation of Import & Export shipments Liaising with shipping lines, co-loaders, airlines and transport carriers Providing clients with exceptional customer service Import/Export Document Processing and Creation Essential Skills Solid experience in freight forwarding operations…

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Service Administrator Assistant Faircloth & Reynolds are seeking a Service Administration Assistant to join our growing Service Department. This position will be based from our Coffs Harbour Head Office About You: We are looking for someone who is able to work as part of a team to meet departmental objectives and must possess the following skills and experience: Minimum 2 years administration experience Excellent verbal and written communication skills Experienced in providing generalist administrative support Ability to focus in a dynamic, fast paced work environment. Ability to multitask whilst maintaining good attention to detail Proficiency in Microsoft Office Suite Ability to learn new software ABM Software experience will be highly regarded About the Role: The Service Administration Assistant duties include customer service, scheduling and providing generalist administrative support the Service Department. This is a full time role that reports directly to the Service Manager. About Us: Faircloth & Reynolds has been in operation for over 37 years and…

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The Client:
First Derivatives is a leading provider of products and consulting services to some of the world’s largest finance, technology and energy institutions. The Company holds a niche market position in terms of domain knowledge of capital market asset classes (equities, fixed income, foreign exchange, commodities, etc), as well as expertise in leading financial services systems (such as Calypso, Murex, Opics, Summit, Principia, Opus, Wall Street, kdb+, etc).
They now seek an experienced System/Service Analyst to join the team in Sydney.
This is for a full time role with an annual salary of $90,000 + Superannuation.


The Responsibilities:
· Spearhead the migration of tools like CATT to more collaborative and accessible platforms such as SharePoint
· Ensure a seamless transition that enhances user engagement and learning
· Enhance existing training materials and challenges for tools like CATT, aimed at deepening users' understanding of its testing functions across various financial services systems
· Offer continuous troubleshooting support and effective use of CATT tool to overcome any operational hurdles.
· Participate in the design and implementation phases of CATT
· Developing testing strategies and best practice procedures for tool configuration
· Oversee and conduct functional, regression, and system integration testing
· Ensure software and systems operate seamlessly across all intended functionalities
· Handle specific testing functions critical to financial operations, such as environment preparation, trade upload/lifecycle management, outbound SWIFT reconciliation, and end-of-day processes
· Conduct integration testing involving crucial financial interfaces and systems, including SWIFT, CLS settlements, and upstream trade booking systems
· Ensure interoperability and efficiency of aforementioned system functions
· Liaise with Subject Matter Experts (SMEs), Business Analysts (BAs), and developers continuously
· Manage effective requirement gathering to ensure comprehensive test coverage
· Provide tailored training sessions and handover to Support and Business teams to leverage the CATT tool effectively
· Produce detailed documentation on platforms, outlining critical testing functions, configurations, and best practices related to tools like CATT
· Develop and implement best practice guidelines for the configuration of testing tools

· Regularly monitor testing processes, report on outcomes, and provide insights
· Continuously update knowledge on financial systems and technologies, including Calypso, Murex, and kdb+, to provide informed support and enhancements to testing practices


The Requirements:
· Expected to be educated to a minimum of some post graduate degree level preferably in a STEM course
· At least 4 years working experience in KX technology
· At least 4 years of demonstrated expertise in languages such as Python, Java, C++, or JavaScript
· At least 4 years of relevant experience with frameworks like React for front-end development or Django for Python
· At least 4 years of demonstrated skills in SQL for database management
· At least 4 years of demonstrated expertise in TCP/IP, UDP, HTTP/S, FTP, and DNS
· Knowledge of continuous integration and continuous deployment (CI/CD) pipelines using tools
· Understanding of firewalls, VPNs, and intrusion detection/prevention systems (IDS/IPS)
· Excellent communication skills and time Management Skills
· Good Analytical and reporting abilities
· Logical Approach to problem solving and an investigative and inquisitive mind

Your OrganisationCome and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future. Established in 1959, G&C Mutual Bank has grown to be one of Australia’s strongest customer-owned banks. Customer focussed and values-driven, we make responsible, ethical decisions that benefit our customers and the community. Our profits are reinvested to provide better products and services for our customers. If that ethos resonates with you, we’d like to hear from you. Experience the G&C Mutual Bank difference – It’s your bank, because you own it.Your OpportunityOur Wagga Wagga Service Centre currently has an excellent career opportunity for a full time Customer Service Officer. The position will see you assisting our walk-in customers and those who interact with us through our contact centre via phone and online channels.You'll be joining a small team who are focussed on providing our customers with a consistently professional and friendly service experience. The key aspects…

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What will you be doing? You’ll be working as part of a friendly and high performing, supportive team whilst interacting directly with our customers. With the ability to earn commission on every sale, you will be able to help our customers and at the same time earn what you want on our uncapped commission model by ensuring individual sales targets are met. In this role you will be staying up to date on all of the latest & greatest devices through our world class learning platform, taking a genuine interest in our customers wants & needs, reviewing customer accounts to ensure they are receiving the best value across our suite of products & services as well as providing support on existing accounts with servicing/billing enquiries & educating customers on our self-service platform.Want to challenge yourself and take ownership of your career and be part of a business that will bring out the best of your…

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Customer Assistant | Dan Murphy’s | Share your passion Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500 team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did. The ROLE: Leave your mark on our customers by providing memorable in store experiences which are centred around product discovery. Increase your daily step count while stocking our shelves with the products that Dan’s is famous for. Discover ways that you can bring our products to life through storytelling. Adhere to responsible service of alcohol guidelines. Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s. The YOU: YOU are passionate about people and creating memorable customer experiences. YOU have the ability to work autonomously…

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The Opportunity:Due to customer growth, our awesome team in Wollongong are after a Field Service Technician to join Komatsu Forklifts to service our clients in the surrounding Wollongong region. This position is to provide skilful and efficient maintenance and repair of Komatsu Forklifts customer equipment. You'll contribute to a professional team environment by ensuring high levels of safety, quality, and efficiency through your efforts.As a Field Service Technician at Komatsu Forklifts you'll be supported not just professionally but personally too. We are committed fostering a learning culture in a diverse environment and see the support and recognition of training and education as the key to your personal development so you can achieve your goals. We also provide a tool of trade vehicle, phone and laptop/tablet and uniforms/PPE for all our employees.Roster: Monday to Friday 730am-4pm so you can be home every day to enjoy the evening plus there is ample overtime available if you want it!The…

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    Fresh Service Team Member From meats and cheeses to antipasto, you’ll handle some delicious products. With a focus on behind the glass ‘in the deli’, we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, date checks and the highest food safety standards. Woolworths, a job is never just a job. It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for. Who we are Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won’t have one opportunity…

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Your OrganisationCome and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future. Established in 1959, G&C Mutual Bank has grown to be one of Australia’s strongest customer-owned banks. Customer focussed and values-driven, we make responsible, ethical decisions that benefit our customers and the community. Our profits are reinvested to provide better products and services for our customers. If that ethos resonates with you, we’d like to hear from you. Experience the G&C Mutual Bank difference – It’s your bank, because you own it.Your OpportunityOur Newcastle Service Centre currently has an excellent career opportunity for a full time Customer Service Officer. The position will see you assisting our walk-in customers and those who interact with us through our contact centre via phone and online channels.You'll be joining a small team who are focussed on providing our customers with a consistently professional and friendly service experience. The key aspects of…

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Field Service (Forklift) Mechanic/ Technician Australia’s number one forklift company! Highly Autonomous Role Industry competitive rates and allowances At Toyota Material Handling Australia (TMHA), we are seeking Field Service Technicians reporting into our Perth Branch and work on all types of material handling equipment . We are accepting Technicians/Mechanics from all relevant trades and will support you through the transition. With full training provided, you'll enjoy heaps of variety and the chance to work with a trusted brand in a dynamic industry. Take control of your future, knowing all the while you’re part of a close-knit team who has your back.   All you need is: A relevant trade from a mechanical background (Automotive, Heavy, Mobile Plant etc.)  Sound experience within your relevant trade background. A great attitude, be open to learning and developing new skills and exciting new adventures. Your Duties: Conduct mechanical repairs and maintenance of customer units which includes preventative service and break-downs…

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The Service Manager, role is to deliver service excellence for our CPaaS customers through the demonstration of expert relationship management (internal and external) and operational knowledge throughout the service lifecycle. You will be responsible for adhering to the Service Management framework, owning the responsibility for the operations and effective implementation of the Service Management processes and procedures to include escalation, incident resolution, communication and documentation.

The Service Manager, will perform a pivotal role in differentiating the customer experience from competitor offerings in the market by working with customers to align business and systems processes with the aim of achieving optimal efficiencies across the board with a strong focus on our key and strategic customers.

What you’ll do as a Service Manager:

• Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions
• Developing and implementing service strategies to enhance customer experience and meet service objectives
• Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions
• Point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving