Bilingual role - Mandarin | Global organisation with structured career progression | $85,000 + super + bonus Your new company Global organisation providing world-class data-driven technology. Supporting safe & sustainable solutions across a plethora of industries. Your new role An integral member of the Customer Service team, you will serve as the driver of quality for customer enquiries and internal administrative functions. You will be responsible for managing customer workflows and the day-to-day processes of Contractor Development. Specifically, you will:
Proactively service and support contractor/ supplier customers
Conduct training on software products via phone, web-based and face-to-face meetings
Participate in the implementation of sales and marketing projects
Field incoming calls, handle contractor customer enquiries and troubleshoot problems
Assist with CRM testing
Handle customer account management functions, including invoicing and collections
Proactively analyse customer service processes and bring forth ideas for continuous improvement
Apply customer-centric consulting approaches to ensure the success of customer enquiries
This role will progress into sales following a year of training and development.
What you'll need to succeed
Degree education
Excellent verbal and written communication skills
Bilingual: Mandarin speaking
Excellent customer service orientation & experience
Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
Desire to work with people and consistently engage in verbal interaction over the phone
Ability to de-escalate calls using critical thinking and soft skills
Genuine desire to progress into a sales development role - this role will spend up to 1 year in a Customer Support role, with the view to progressing into sales
Ambitious
What you'll get in return
Be supported and equipped to succeed
Full training up to (can be flexible) 8 weeks' at HQ in USA
Clear, structured and genuine career progression, learn the organisation, product and clients before being promoted into sales after approx one year
Generous salary $85,000 + company-wide bonus + super
Health Insurance
Snacks, beverages & lunches provided
Hybrid working environment following training, CBD office location
Wellness programs
Family planning assistance programs
EAP
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.
Proactively service and support contractor/ supplier customers
Conduct training on software products via phone, web-based and face-to-face meetings
Participate in the implementation of sales and marketing projects
Field incoming calls, handle contractor customer enquiries and troubleshoot problems
Assist with CRM testing
Handle customer account management functions, including invoicing and collections
Proactively analyse customer service processes and bring forth ideas for continuous improvement
Apply customer-centric consulting approaches to ensure the success of customer enquiries
This role will progress into sales following a year of training and development.
What you'll need to succeed
Degree education
Excellent verbal and written communication skills
Bilingual: Mandarin speaking
Excellent customer service orientation & experience
Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
Desire to work with people and consistently engage in verbal interaction over the phone
Ability to de-escalate calls using critical thinking and soft skills
Genuine desire to progress into a sales development role - this role will spend up to 1 year in a Customer Support role, with the view to progressing into sales
Ambitious
What you'll get in return
Be supported and equipped to succeed
Full training up to (can be flexible) 8 weeks' at HQ in USA
Clear, structured and genuine career progression, learn the organisation, product and clients before being promoted into sales after approx one year
Generous salary $85,000 + company-wide bonus + super
Health Insurance
Snacks, beverages & lunches provided
Hybrid working environment following training, CBD office location
Wellness programs
Family planning assistance programs
EAP
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.
