Customer Service Representative - Group Fraud

Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy.Do work that mattersYou will deliver excellence in customer service and also innovation in dealing with customer’s situations:Handle inbound and outbound calls relating to potential Scam or Fraud activityCreating peace of mind for our customers by providing exceptional service when handling inbound fraud/scam call enquiriesWorking in a high paced environment with a passion to inspire confidence in our customers, specifically when being faced with a fraud or scam situationPerform the detection analyst over scam/fraud related events and ensure sound decisions are made whilst following the standard operating procedure.Identify digital fraud trends and report on these accordinglyManage a high volume of customer calls and scam alertsPrompt escalation of issues/risks out of delegation and/or as requiredMaintain an up-to-date focus on financial crime, security related…

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