WOW Recruitment are currently seeking an experienced Customer Service Representative to work with our Mortgage & Finance client, based in Sydney CBD. ** $80 - $85k super ** ** 3 years of phone based experience essential ** ** Outbound sales or lead follow up essential**
** Fully office based role ** ** Great career progression **

As a Customer Service Representative, you?ll be the first point of contact for business enquiries, delivering exceptional customer service and responsible for following up warm leads and assessing application eligibility. Collaborating with partners and customers, you?ll guide them through the deposit bond process efficiently and knowledgeably. 

If you are an enthusiastic and positive individual with a passion for customer service, this could be the perfect fit for you!

What you will be doing:

Provide prompt and professional customer service via phone and email, resolving issues proactively with follow-up as necessary.
Outbound lead follow-up, assisting
... Click here to view more detail / apply for Senior Customer Service Representative

Purpose of the Role:
Using technical expertise and a strong customer focus to ensure the very best  online-store user experience, with excellent service and customer education.
Responsibilities: ? Resolving, in first contact, customer enquiries received by phone, email and/or chat ? Owning complex issues to resolution, with regular progress updates to customer/s ? Promoting the benefits of using the online store, helping customers to  self-serve for future purchases ? Keeping up-to-date with Industry changes to understand how SAIG  products/services meet customer needs ? Identifying opportunities for new solutions and referring qualified leads from  customers to Sales ? Knowing when online/contact activity may impact other customers and acting quickly with stakeholders to inform & resolve ? Achieving, or exceeding, agreed KPIs so overall team goals are met  for the best customer experience possible ? Processing back-office, or other customer-focused, duties to ensure  customer SLAs are met or exceeded ? ... Click here to view more detail / apply for Customer Service Consultant

Interested









CUSTOMER SERVICE ASSISTANT


Armidale NSW 2350


POSITION OVERVIEW At the core of store activity, our Customer Service Assistant will have a passion for delivering amazing customer service whilst also driving high sales results. Key traits include having amazing people and selling skills, a keen eye for ensuring merchandise is on the floor in an organised fashion, keeping the floor stocked-up flawlessly and providing super smooth transactions at the register. DUTIES AND RESPONSIBILITIES Duties may include but are not limited to:

Adheres to all standard operating procedures and policies
Responsible for cash handling procedures
Responsible for all communications applicable to their assigned area
Assists in merchandising procedures
Responsible for maintaining assigned area
Delivers exceptional customer service through personal contact with customers
Receiving Deliveries and







... Click here to view more detail / apply for CUSTOMER SERVICE ASSISTANT

At Bunnings, you?ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.

About the role:   

Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and ... Click here to view more detail / apply for Customer Service Team Member

At Bunnings, you?ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.

About the role:   

Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and ... Click here to view more detail / apply for Customer Service Team Member

Apply Now









Service Supervisor


Laverton, Vic


With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.  We now have a rare and exciting opportunity for a driven and experienced Diesel Technician with leadership experience to become our next Service Supervisor at our Laverton branch.   ABOUT THE ROLE We are seeking a highly motivated and developing leader to join the team as a Service Supervisor.  Reporting to the Service Manager, the Service Supervisor is responsible for providing supervision and guidance to a team of technicians and apprentices while ensuring customer needs are met through effective work order management. This position






... Click here to view more detail / apply for Service Supervisor

Posted Date:  22 Jul 2024







Location:  Mt Thorley, NSW, AU, 2322







Rebuilds Field Service Plant Mechanic Mt Thorley WesTrac is seeking an experienced Plant Mechanic to join our Rebuilds Workshop in a Field Service capacity. Reporting to the Workshop Supervisor, you will have a key focus on commissioning, delivering, and overseeing the handover of rebuilt CAT equipment. This role will see you coordinating the onsite assembly and customisation of CAT machinery as well as acting as the onsite contact for our customers. Additionally, you will be responsible for diagnosing faults, performing routine maintenance tasks, and conducting meticulous inspections to ensure that all machines are in optimal working condition before being handed over to the customer. Roster and




... Click here to view more detail / apply for Plant Mechanic ? Field Service

About the role


You will drive a culture of innovation and oversee the post-sales customer experience in the VIC/TAS region. As a member of the Regional Leadership Team, you will contribute to the strategic plan and help translate it into operational objectives and continuous improvement projects. You will lead a high-performing residential and commercial scheduling and estimating team, managing both direct and indirect reports, with technical support from the Scheduling Lead as you learn the process.  
This broadly scoped role allows you to make it your own, focusing on people leadership and development, post-sales process improvement, and local branding initiatives, with assistance from the corporate marketing team.  
You can be based at any of the metro Melbourne sites, with opportunities to rotate across the network in Victoria and Tasmania. Your goal will be to connect with shop-floor and branch


... Click here to view more detail / apply for Customer Experience Manager

Posted: 19/07/2024

Closing Date: 20/08/2024

Job Type: Permanent - Full Time

Location: Sydney Office

Job Category: Growth


NGS Staff Benefits
Before you learn more about the job ad, we encourage you to familiarise yourself with our fantastic NGS Staff Benefits page (link below) to understand our offering which includes Additional Leave Entitlements, Personal & Professional Development and Health & Wellbeing Benefits.
NGS Staff Benefits link: https://ngssuper.elmotalent.com.au/careers/careers/pages/staffbenefits 
About us
We are an award winning, national $15B public offer industry fund focused on the education and community professional sectors. We help our members achieve their best retirement through our dedication to deliver personalised service, investment performance and award-winning products. Click on the video below to learn more!
The Role
The Customer Service Manager plays a key role in

... Click here to view more detail / apply for Customer Service Manager ? NSW

Posted Date:  19 Jul 2024







Location:  Dubbo, NSW, AU, 2830







At WesTrac, were made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance youve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, were Made for More. About the role We are seeking




... Click here to view more detail / apply for Plant Mechanic ? Resident Field Service

The Role


Fisher & Paykel is an brand, a global company with a strong design heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.

Our Opportunity:
We recognise the unique skills of specialist   Appliance Service Technicians   and we are looking for a high calibre technician to join our Sydney team. If you are sustainably minded, we want you to use your knowledge to repair appliances and/or air-conditioners quickly to work closely with our long-standing customers.

Would you like;

A competitive
... Click here to view more detail / apply for Appliance Service Technician ? Sydney

Posted: 19/07/2024

Closing Date: 20/08/2024

Job Type: Permanent - Full Time

Location: Sydney Office

Job Category: Growth


NGS Staff Benefits
Before you learn more about the job ad, we encourage you to familiarise yourself with our fantastic NGS Staff Benefits page (link below) to understand our offering which includes Additional Leave Entitlements, Personal & Professional Development and Health & Wellbeing Benefits.
NGS Staff Benefits link: https://ngssuper.elmotalent.com.au/careers/careers/pages/staffbenefits 
About us
We are an award winning, national $15B public offer industry fund focused on the education and community professional sectors. We help our members achieve their best retirement through our dedication to deliver personalised service, investment performance and award-winning products. Click on the video below to learn more!
The Role
The Senior Customer Relationship Manager is a key role

... Click here to view more detail / apply for Senior Customer Relationship Manager

The Role


Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.

We are currently recruiting  Senior HVAC/Air Conditioning & Appliances Technicians  for  Sydney.

What?s in it for you?

Work from home model ? no need to travel to and from the workshop daily
Competitive salary + Super
Tools of the trade ? Van, Uniform, Phone etc
Full Training and continuous development
Career Progression
Great company benefits and
... Click here to view more detail / apply for Senior Service Tech HVAC/Air Con & Appliances

We are seeking an experienced and dynamic Director of Regional Sales & CS to lead and grow our sales efforts and maintain CS in the European market for our Real Money Games portfolio.

What You'll Do

Sales Strategy Development and Execution:

Develop and implement effective sales strategies to achieve and exceed revenue targets in the European market.
Conduct market research to identify trends, customer needs, and competitive landscape to inform strategic planning.
Collaborate with the new sales team to enable the conversion of sales initiatives and leads to actual signed agreements.

Customer Relationship Management [CS]:

Build and maintain strong relationships with key customers, partners, and stakeholders in the gaming sector.
Serve as the main point of contact for clients, addressing their needs and ensuring high levels of customer satisfaction.
Develop and deliver compelling sales presentations and proposals to prospective clients.

Business Development:

Identify and pursue new business opportunities to expand
... Click here to view more detail / apply for Regional Sales & customer Success, Director

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) based on experience and qualifications

Are you customer focussed and have experience in dispute resolution?
Showcase your passion for problem solving with ING!

Customer experience is our DNA. If there?s a way to solve a problem for our customers, we?ll find it. In particular, we go out of our way to ensure we turn a potentially poor experience into a great one.

As an  EDR Case Manager (Customer Excellence Associate) , you?ll be responsible for managing complex customer complaints, or those raised through External Dispute Resolution (EDR) Schemes. This includes detailed investigations, making recommendations and negotiating with third parties to come to an acceptable resolution. Agents will also be required to assist customers who require extra care and who are vulnerable.

You will also assist with strengthening ING by providing critical feedback to the business managers when issues are identified through complaint analysis and supporting their remediation.

For the curious, this role requires keeping pace ... Click here to view more detail / apply for EDR Case Manager (Customer Excellence Associate)

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, were all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.
 Join us in digitising healthcare!
Whats the opportunity?
An opportunity exists for a dedicated customer service consultant to act as the initial resolution point for our network of Medical Practices and be responsible for providing a positive support experience. 
Our delivery model facilitates collaboration, openness, and creative problem-solving, within our Customer Service Team and offers flexible work options, in-office, or hybrid.
What can I expect?
Duties and Responsibilities 
The day-to-day Duties and Responsibilities of the Position are as follows: 

Answer incoming customer enquiries via phone, email, and live chat while providing an
... Click here to view more detail / apply for Customer Care Consultant ? Digital Health

Requirements:

Australian Permanent Resident or Australian Citizen
Currently residing in Bunbury or the surrounding regions
Mechanical / Hydraulic fitter or equivalent tradesman Certificate
Minimum 2 years experience in a similar role
Competent level of industrial hydraulic knowledge
High focus on quality & attention to detail
Analytical/problem solving skills
Effective communication skills
Ability to travel to mulitple sites

What we offer:

Permanent position with paid overtime.
Tool of Trade vehicle & Fuel Card
Company laptop, and mobile phone.
Employee Assistance Program
Social Club, events and team building
Staff discounts on Bosch and affiliated-brand products
Strong company culture and values.

Agency Applications will not be accepted for this position.
Bosch Rexroth is a market leading manufacturer and supplier of hydraulic components, power units and systems, factory automation components and software that cater to the diverse and individual needs of multiple industrial sectors. A career at Bosch Rexroth is an opportunity to gain ... Click here to view more detail / apply for Bunbury & Surrounds Field Service Technician

Hydraulic fitter trade or equivalent
5 years field service or hydraulic system experience
Competent level of hydraulic knowledge
High focus on Quality and attention to detail
Dynamic performer and achiever
Planning and organisational skills
Effective communication skills

What we offer:

Excellent hourly rate, benefits and overtime pay ? Permanent position.
Company Tool of Trade vehicle.
Company laptop, and mobile phone.
Exciting, challenging and rewarding position with a market leading company.
Excellent working conditions.
Good team environment with a strong company culture and values.

Agency Applications will not be accepted for this position.
Please Note, you must be Australian Permanent Resident or Australian Citizen to apply for this position.
 
At Bosch Rexroth, we are passionate about what we do. We drive hard as a team to make a positive difference for our customers. Innovative ideas, passion and energy are factors that help us in achieving our goals.
If you are ... Click here to view more detail / apply for Field Service Technician ? Mechanical Fitter

WOW Recruitment are currently seeking a Customer Support Specialist to work with our Mortgage & Finance client, based in Sydney CBD. ** $80 - $85k super **
** Close knit team with a sense of humour & fun ** ** Immediate start available **
** Fully office based role ** ** Great career progression **

As a Customer Support Specialist, you?ll be the first point of contact for business enquiries, delivering exceptional customer service and responsible for assessing applications. Collaborating with partners and customers, you?ll guide them through the deposit bond process efficiently and knowledgeably. You?ll build strong relationships with our client?s business partners, internal stakeholders and third-party distributors, playing a pivotal role in driving business success.

If you are an enthusiastic and positive individual with a passion for customer service and a desire to advance your career in the financial industry, this could be the perfect fit for you!

What ... Click here to view more detail / apply for Outbound Customer Service Representative

Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more.
From spectacular holiday destinations, car rental, ferries and cruises, to leading the EV charging roll-out and preparing for the future of driving, to speaking out for change and supporting sustainable travel.
Forget what you thought you knew about the NRMA. Come take a closer look, and you?ll realise that being a part of our team is about more than just a job - together, we?ll go further and make a difference.

Are you a qualified mechanic or auto electrician who is passionate about working with purpose?  
Do you want to be part of an inclusive team that values gender equality and diversity?  
Would you like to be part of an iconic Australian
... Click here to view more detail / apply for NRMA Roadside Service Provider

Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more.
From spectacular holiday destinations, car rental, ferries and cruises, to leading the EV charging roll-out and preparing for the future of driving, to speaking out for change and supporting sustainable travel.
Forget what you thought you knew about the NRMA. Come take a closer look, and you?ll realise that being a part of our team is about more than just a job - together, we?ll go further and make a difference.

Are you a qualified mechanic or auto electrician who is passionate about working with purpose?  
Do you want to be part of an inclusive team that values gender equality and diversity?  
Would you like to be part of an iconic Australian
... Click here to view more detail / apply for NRMA Roadside Service Provider

Interested









Customer Service Officer


NSW, Genesis Fitness Clubs - Cooks Hill 2300


NSW, Genesis Fitness Clubs - Cooks Hill 2300

Great career paths and development with an entrepreneurial organization
Free facility access 
Opportunity to make a real difference to our community 
Role includes opening the facility weekend hours, excellent opportunity for those seeking flexible hours 
This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions About Genesis Fitness  with 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing!) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging






... Click here to view more detail / apply for Customer Service Officer

DESCRIPTION
Diesel Mechanic ? Field Service
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today?s most innovative thinkers to solve the world?s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That?s what #LifeAtCummins is all about.
We are looking for a talented Field Service Mechanic to join our high performing field service team. The Gunnedah Basin mining region is home to over 170 Cummins High Horsepower engines , powering a range of mining equipment. And you could be the first responder to fix and repair these engines.
In this role, you will make an impact in the following ways:

First responder to breakdown events
Fleet maintenance
Capturing engine

... Click here to view more detail / apply for Technician ? Field Service

Do you want to make a difference in the world and contribute to a sustainable future?  


We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge.  


It?s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero ? enabling our customers to move towards zero emissions in mining and cement.  


We need your skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials needed for a better future.  




Job Scope:
A Team Leader supervises teams of technical or other employees. Responsibilities typically include setting day-to-day operational objectives for the team. Problems faced may be difficult but typically are not complex. Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and other stakeholders.

Your responsibilities:

Planned, organized, and
... Click here to view more detail / apply for Site Service Supervisor