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Jobs in Australia   »   Jobs in Sydney   »   EDR Case Manager (Customer Excellence Associate)
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EDR Case Manager (Customer Excellence Associate)

Atlam Group

Are you customer focussed and have experience in dispute resolution?
Showcase your passion for problem solving with ING!

Customer experience is our DNA. If there?s a way to solve a problem for our customers, we?ll find it. In particular, we go out of our way to ensure we turn a potentially poor experience into a great one.

As an  EDR Case Manager (Customer Excellence Associate) , you?ll be responsible for managing complex customer complaints, or those raised through External Dispute Resolution (EDR) Schemes. This includes detailed investigations, making recommendations and negotiating with third parties to come to an acceptable resolution. Agents will also be required to assist customers who require extra care and who are vulnerable.

You will also assist with strengthening ING by providing critical feedback to the business managers when issues are identified through complaint analysis and supporting their remediation.

For the curious, this role requires keeping pace ... Click here to view more detail / apply for EDR Case Manager (Customer Excellence Associate)

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