Customer Service Officer role in Chatswood Your new company This multinational company is looking to hire a Customer Service Officer on a permanent basis to join their team. This organisation operates worldwide and across Australia and specialise in the production and distribution of speciality materials. Your new role

Reporting to the Customer Service and Dispatch Manager, this role is a broad role working with other departments and includes duties such as:
Handling customer enquiries, communicating with customers and carriers on their orders and supporting the CS team
Order entry into the SAP and CRM systems
Coordinating and liaising with dispatch, warehouse and sales staff regarding orders
Dispatch administration duties including checking stock, conducting stock transfers, handling dispatch schedules.

What you'll need to succeed In order to be successful in this position, you will have:

Previous administration / customer service / dispatch experience
Systems experience with SAP or other similar CRM systems is highly advantageous.
The ability to work both independently and within a team environment
A driven, hard-working attitude with the capacity to hit the ground running

What you'll get in return In addition to an industry-competitive salary, you will get the chance to join a successful company with the outlook of growing your career and further developing your experience and skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.

Randstad is partnering with a well known reputable client that educates and provides a number of financial services to employers and members of the public. Our client is experiencing exciting growth and we have multiple Permanent, Full Time positions available!

These roles are a perfect blend of account management, and relationship building. We are looking for motivated candidates who enjoy building genuine relationships with clientele and have a passion for educating people on services they are passionate about.

Role overview:
Your new role will have a focus on providing innovative solutions, while educating businesses and employees around the different financial services available such as salary sacrificing and novated leasing. Your role will involve nurturing warm accounts, while taking ownership of those relationships and providing educational and knowledgeable content and conversations to employees.
In this position you will travel to your clients and present and educate the benefits available to their staff to assist with the knowledge around the services your company offers.

Key responsibilities:


Account management - nurturing warm clientele while maintaining and growing relationships
Provide exceptional customer service and education throughout the process
Attend / host seminars or educational sessions to employees and employers


What is on offer:


Competitive base salary with uncapped commission
A position that allows you to be out and about - not stuck behind a desk all day!
Permanent, Full Time role
Work from Home when your not on the road
Monday - Friday 8:30 - 5:00pm
6 weeks paid on the job training
Laptop and phone provided


What you will bring:


Previous account management experience
Previous sales experience (In field / face to face / over the phone)
Motivated and target driven in a sales environment, with rapport building, selling and influencing skills
High quality verbal and written communication skills
The confidence and warmth to present to clients
Strong communication and the ability to build strong relationships with internal and external stakeholders
Proactive and assertive individuals who are not afraid to pick up the phone
Experience with a CRM system desirable but not required
MUST have a drivers licence with no resitriction and reliable car


This is a fantastic opportunity for someone who is passionate about building relationships with clients, managing their own work flow and loves being in front of people!

Lastly, what's in it for you?

With culture being at the forefront of this organisations employee value proposition, ensuring their employees are rewarded is also just as important. Joining this team will allow you to reap the following benefits + MORE!


Competitive remuneration package + attractive and realistic OTE
Working from home
3 extra paid days between Christmas and New Year
Birthday leave - A paid day off to celebrate
Bonus $$ for every year worked within the organisation
Parental leave for ALL parents! Up to 20 weeks paid parental leave from your commencement date
Wellbeing perks - spend $295 on your health and wellness each year
Health insurance discounts
2 paid days annually to make a difference in your community


To Apply:
To apply, please submit your resume outlining your relevant experience. Alternatively, please feel free to reach out for a confidential chat to our SA Contact Centre Team, Juanita Forster [email protected] or Emily Bridgland [email protected].
Connect on Linkedin at Juanita Forster and Emily Bridgland

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

Easy Clean SA is a cleaning industry success story. With over 10 years of experience in the business of Cleaning and Facilities solutions business, we have now become a leader in the area of Cleaning Maintenance and Specialised Services.

We are seeking an experienced, conscientious and customer focused person to join our team.

Job Description:

Develop and review policies, programs, and procedures concerning client relations and cleaning/maintenance services.

Ensure that policies and procedures are aligned with customer needs and industry best practices to enhance customer satisfaction.

Provide direction and feedback to service agents, guiding them in delivering excellent customer service.

Assist with recruitment efforts by identifying talent, conducting interviews, and participating in the selection process to build a skilled and customer-focused team.

Manage, motivate, and develop client service staff, fostering a positive work environment and promoting excellence in customer service delivery.

Provide ongoing training and development opportunities to enhance staff skills and capabilities in serving customers effectively.

Follow up with customers to gather feedback, assess service performance, and make necessary improvements to enhance customer experience.

Liaise with service agents, and customers to identify and respond to customer expectations effectively.

Collaborate cross-functionally to address customer needs, resolve issues, and ensure seamless delivery of cleaning and maintenance service

Qualification and Experience:

At least Diploma Qualification
Minimum 5 years’ experience as a customer service manager in the cleaning industry
Advanced knowledge of the cleaning solutions and cleaning chemical
Fluent in Portuguese and Spanish

The remuneration for this role will consist of salary package between AUD 80,000 – AUD 90,000 + Super as per Australian government guidelines

About the role ARC a reputable steel fabrication company, is currently seeking a Customer Service Officer to join our tight-knit team at our Bathurst branch where you will be working closely with sales and operations to deliver an outstanding customer experience. This position would be a suitable opportunity for someone who is used to working in a busy environment and has strong customer service/sales experience.   Answering and responding to incoming calls and enquiries about product and requirements Liaising with freight company when required about bookings and stock Process sales orders and coordinate with the operations team to ensure timely product delivery or pick ups Over-the-counter sales – early morning customer pick-ups run hot! Maintain accurate records of customer transactions using system Coordinating with other branches for any stock enquiries About your experience You should excel in a busy environment, demonstrating the ability to problem solve and provide excellent customer service.   To be successful in this role you will have:   Excellent written and oral communication skills High level of attention to detail and excellent organisation abilities Experience working alongside customers face-to-face and over the phone Work collaboratively in a fast-paced environment   Previous industry experience is not essential – hiring manager is focused on the right skills you bring to our team About our team The Australian Reinforcing Company (ARC) – a brand of InfraBuild - is a leading manufacturer and supplier of steel reinforcing that Australians have trusted for over 100 years. Supported by a large branch network, ARC steel is in…

Click here to view more detail / apply for Customer Service Officer

Posted: 01/02/2024 Closing Date: 01/03/2024 Job Type: Permanent - Full Time Location: Chatswood, NSW, Australia Job Category: Managed Service Viatek is an Australian owned and operated services-based organisation, delivering business technology solutions and improving the performance of our business partners. Viatek offers tailored and sustainable business solutions via technology through managed services, professional services, cloud services, office automation and managed print services. With ISO certification in ISO9001 and ISO27001. Job Description We are currently looking for someone with a strong client focus, demonstrable technical ability with the ability to work as part of a team, as well as autonomously. This role is the first escalation point for our service desk and to be successful in this role you will need to have experience in either service desk or MSP environment with a focus on network services, cloud services, server and service technologies. This role is varied and challenging is a great way to develop your skills in a supportive environment. This role will be based from our Sydney Office, which will be located in Chatswood from April 2024. This role has onsite requirements.  Why consider Viatek? We want you to be successful and this starts at the very start: We have a structured onboarding program that supports your development in the role. This includes: System led new starter paperwork collection Face to Face (or teams) company induction with the People and Culture team Role specific training with your team Documentation practices and procedures A variety of ongoing training that can be tailored to your areas of…

Click here to view more detail / apply for Systems Engineer / Service Desk / Support - Level 2/L2

• Excellent career opportunity
• Progressive family owned company
• Attractive salary + excellent incentives

We are a dynamic family owned company operating independent supermarkets in the Central West and Riverina areas of New South Wales. With a focus on fresh food, our vision is to deliver an exceptional shopping experience for our customers through quality produce, everyday lower prices and by supporting local growers and businesses. We are now seeking a motivated and passionate Customer Service Manager to lead our customer service team.

About the Role:
This full-time position of Customer Service Manager requires a highly organised and capable individual who is responsible for the overall performance and operations of the customer service team, ensuring our customers receive an outstanding shopping experience.

You will be responsible for the management, training and development of the customer service team. This includes performance managing team members and setting development programs to ensure the team are continuously striving for excellence.

Attention to detail is essential and the successful candidate will have an important role to play in the success of our business, ensuring department standards, professionalism, customer service and operational functions are first class every day.

Responsibilities:
• Outstanding customer service standards
• Leadership skills to provide ongoing support, training and development for your team
• Timely performance reviews of team and development programs for continuous improvement
• Staff presentation and professional execution
• Development of 2IC
• High standards in visual presentation
• Safety and compliance management including participation in department audits
• Personnel cost management, rostering and achieving appropriate coverage to store requirements

What we need from you:
• Previous supermarket customer service experience
• A passion for customer service in a fast paced environment
• A leadership style to engage, mentor and lead a team to hold them to a high standard
• Understanding of supermarket best practice including P&L management, inventory & merchandising
• Excellent communication skills

So, what is in it for you?
Depending on qualifications & experience, you will receive an attractive salary package and have the opportunity to work within a great team culture. Being a family owned and operated business, this will provide you with a family environment with flexibility toward your needs

Our History
The Bernardi Group have been providing local residents of Central West NSW with an independent grocery alternative since 1969, with the first store operating as a fruit market. Bernardi's now operate large format supermarkets and employ over 500 people in Blayney, Forbes, Bathurst and West Wyalong as well as a stand-alone discount variety store in Parkes.
We are extremely passionate about the local communities in which we operate and support them significantly throughout the year. With a recent transition to a new look format, the future has never been brighter for the Bernardi Group as we look forward to expanding our team.

To apply online, please click on the apply button
Website- www.bernardis.net.au

At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.About the role:   Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services to help make their D.I.Y dream a reality. For more insights into the role, we encourage you to visit your local store to get a feel for what it might be like to become part of the Bunnings team.What’s involved:   Provide our customers with the best experience across the store    Be responsible for stock management, whilst ensuring a clean and tidy work environmentServe customers via our checkout registers Work as part of a supportive and inclusive team who make a difference to the community and have fun along the wayWho we’re looking for: We’re looking for team members who are passionate about…

Click here to view more detail / apply for Customer Service Team Member

Applicants should also possess the following attributes:Be a quick learner, highly organised and able to multi-taskStrong attention to detail, time management and problem-solving skillsAbility to work independently and as part of a small teamPossess good communication skills, both written and verbalAuthentic customer service skills to engage in ongoing client relationshipsCourteous, professional & confident phone manner – ability to take effective messagesReliable, responsible and punctualWillingness to learn and develop knowledge around laboratory testingDesirable Experience:Knowledge of Xero accounting softwarePrevious experience in a customer service / administrative roleAn interest in science and/or agricultureOur admin team operates between 8:30am and 5pm Monday to Friday, with staggered starts between team members. On the job training will be provided across our services, systems and processes.All candidate CV's and cover letter's will be reviewed, however please note that we are not always able to respond to every expression of interest submitted. This opportunity is only open to candidates who are eligible to work in Australia/New Zealand, and already have work rights or an appropriate working visa.Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 62,000 staff across a network of more than 1000 independent companies in over 61 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.  In 2022, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.Eurofins Agro Testing is an accredited Agricultural testing laboratory that specialises in Soil, Plant and Water testing with laboratories located in Hindmarsh South Australia, Belmont Western Australia and Burleigh Heads Queensland. Our client base includes farmers, agronomists, rural retailers and research organisations with our samples originating from all across Australia.Full time permanent role 37.5 hours Monday – FridayImmediate…

Click here to view more detail / apply for Customer Service/Administration Assistant

Posted: 08/01/2024 Closing Date: 08/02/2024 Job Type: Permanent - Full Time Location: NSW Job Category: Logistics, Supply & Transport,Manufacturing & Industrial,Sales Applied Industrial Technologies is a global industrial distribution company.  We partner with over 4,000 world-class manufacturers and we are an industry-leading, value-added distributor of a variety of innovative and reliable industrial products.  On a local level, with 33 locations throughout Australia and New Zealand, we specialise in a wide variety of industrial products including Power Transmissions and Bearings.  We are currently experiencing an exciting growth stage and we continue to be committed to our objective to be an efficient and effective supply chain manager of products and services.  Job Description Our Dubbo Branch has an exciting opportunity for a highly motivated person to join the team.  To hit the ground running you'll bring with you a commitment to customer service and willingness to learn, we can teach you the rest.  With no two days being the same (there's always new products and tasks to learn), you will have the full support of the Branch team. Here's a bit about the role: General warehousing duties including: receipting incoming stock and storing in allocated areas ensuring all picking/packing operations are completed accurately proactively eliminate stock losses take responsibility for the overall cleanliness and appearance of the warehouse adhere to relevant OH&S directives With the above being your primary responsibility, you'll also have the opportunity to develop your skills and provide assistance to our internal sales/customer service team including: assisting with customer inquiries, both counter and phone assisting to provide accurate and prompt pricing of the Applied range establishing and maintaining strong customer rapport general branch housekeeping Desired Skills and Experience Here's a bit about you: You're naturally a team player who is driven by a desire to exceed expectations. You'll also possess the following: experience in small warehouse role (preferable but not essential) strong mechanical aptitude strong prioritisation and multitasking skills good communication skills, both written and verbal strong interpersonal skills with the ability to establish rapport and build strong internal and external relationships computer literacy valid drivers license preferred but not essential Here's  what we can offer you in return: the opportunity to really become part of a team genuine learning and career development opportunities Salary Continuance, Death & TPD Insurance For more information about us, or to view our extensive product offering visit our Websites Australia:   https://appliedau.com.au/ New Zealand:  https://www.appliednz.co.nz/

Click here to view more detail / apply for Stores Person / Customer Service - Industrial Products (Dubbo)

Position Requirements:Australian Permanent Resident or CitizenHydraulic fitter trade or equivalent5 years field service or hydraulic system experienceCompetent level of hydraulic knowledgeHigh focus on Quality and attention to detailDynamic performer and achieverPlanning and organisational skillsEffective communication skillsWhat we offer:Excellent hourly rate, benefits and overtime pay – Permanent positionCompany Tool of Trade vehicleCompany laptop, and mobile phoneExciting, challenging and rewarding position with a market leading companyExcellent working conditionsGood team environment with a strong company culture and valuesAgency Applications will not be accepted for this position. As part of the Fortune 500 Bosch Group and one of the world’s leading suppliers of drive and control technologies, Bosch Rexroth ensures efficient, powerful and safe movement in machines and systems of any size. The company bundles global application experience in the market segments of Mobile Applications, Machinery Applications and Engineering and Factory Automation.It enables fully connected applications with intelligent components, tailored system solutions, and services. Bosch Rexroth offers its customers hydraulics, electric drives and controls, gear technology, linear motion, assembly technology, power units and systems to all facets of the mining and industrial sectors including software and interfaces to the Internet of Things. Headquarters based in the North-West of Sydney with branch offices in other states around Australia, we are looking an energetic and team orientated Field Service Technician, with a main responsibility of servicing, faultfinding and breakdown requests to join our Bosch Rexroth group in Regency Park, Adelaide SA.Position Tasks:Respond to external service and breakdown requests.Installation and commissioning on large hydraulic projects.Serves our customers’ needs to be studying the system requirement and developing proactive responses to faults, maintenance or modernisation topics.Fault-Finding diagnosis and product analysis reporting.Hydraulic system fault finding and testing.Ordering and gathering components, installation, performing tests, identifying further repairs, identify any spare parts opportunities.Maintaining customer confidentiality.Prepare service quotations and follow up the customer.Upload all relevant External Service documentation including vendor quotations, delivery dockets, service quotations, service reports.Ensures quality control through documenting of tests and installations including the supplying of customer documentation.Conduct on-site inspections, repairs, installations and testing on Hydraulic components and associated equipment.Regular customer contact and client management, offering best solution

Click here to view more detail / apply for Field Service technician

The Company: 27 branches. 48,000 satisfied clients. Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963. The Alsco group consists of: Alsco, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.   Why You Should Join Us: Great pay at $33 per hourJob security working for a market leading company. COVID Proof and essential service during COVID timeGreat work/life balance, Monday - Friday, early start, early finishOn-job training and the opportunity to grow and develop within Alsco GroupGreat company culture and supportive managersA well-maintained vehicle and safe working conditions About the role: This is a permanent, full-time position where you will spend your day delivering and collecting linen, mats, and garments to our customers. You get to interact with a wide range of customers from hospitality, healthcare, food production and mining so every day is different, but you will have the opportunity to build a relationship with the various customers that you meet regularly.  You get to drive a MR truck each day as your mobile office. You will typically be on the road by 6am each morning and back to the depot by lunch time to drop off your gear and prep your truck for the following day of deliveries. Finish time is usually 2pm each day so you can enjoy the rest of your day with whatever commitments you may have, but there is opportunity for overtime if desired. No surprise, you will need to hold a valid MR driver’s license to do this job and good physical fitness.  This is a lovely team where we are supportive of developing our staff, including offering access to great benefits such as our Employee Assistance Program, discounted linen and garments and insurance opportunities. You won’t need to worry about what you will be wearing; you will be provided a uniform and appropriate safety gear.  Apply by sending through your most recent copy of your resume via Seek. Please note that you must have valid work rights and covid vaccinations to be eligible for the role and that we do not accept unsolicited assistance from agencies. Perm FT multi-drop delivery driver needed for a stable and reputable market leader with on-job training and great career progression opportunity!

Click here to view more detail / apply for Service Delivery Person

Position Requirements:Australian Permanent Resident or CitizenHydraulic fitter trade or equivalent5 years field service or hydraulic system experienceCompetent level of hydraulic knowledgeHigh focus on Quality and attention to detailDynamic performer and achieverPlanning and organisational skillsEffective communication skillsWhat we offer:Permanent position with paid overtime.Tool of Trade vehicle & Fuel CardCompany laptop, and mobile phone.Employee Assistance ProgramSocial Club, events and team buildingStaff discounts on Bosch and affiliated-brand productsStrong company culture and values.Bosch Rexroth is a market leading manufacturer and supplier of hydraulic components, power units and systems, factory automation components and software that cater to the diverse and individual needs of multiple industrial sectors. A career at Bosch Rexroth is an opportunity to gain valuable experience within an exceptionally accomplished manufacturing company,  for individuals who are driven and passionate.Bosch is a forward thinking organisation that believes firmly in Diversity, Equity and Inclusion. A global company with over 400 locations and 400,000 employees worldwide. We have been carbon neutral since 2020 and continue to implement measures that will see this reduce even further.As a multi million dollar organisation we see ourselves as a corporate citizen and take an active stance in society beyond the scope of our own business activities. In 2022 we donated over 27.4 million euros worldwide to charitable purposes and continue to work towards sustainable living, education for socially disadvantaged children and social cohesion. Headquarters based in the North-West of Sydney with branch offices in other states around Australia, we are looking an energetic and team orientated Field Service Technician, with a main responsibility of servicing, faultfinding and breakdown requests to join our Bosch Rexroth group in Regency Park, Adelaide SA.Position Tasks:Respond to external service and breakdown requests.Installation and commissioning on large hydraulic projects.Serves our customers’ needs to be studying the system requirement and developing proactive responses to faults, maintenance or modernisation topics.Fault-Finding diagnosis and product analysis reporting.Hydraulic system fault finding and testing.Ordering and gathering components, installation, performing tests, identifying further repairs, identify any spare parts opportunities.Maintaining customer confidentiality.Prepare service quotations and follow up the customer.Upload all relevant External Service documentation including vendor quotations, delivery dockets, service quotations, service reports.Ensures quality control through documenting of tests and installations including the supplying of customer documentation.Conduct on-site inspections, repairs, installations and testing on Hydraulic components and associated equipment.Regular customer contact and client management, offering best solution

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Service Sales Administrator role now available! Your new company I am currently recruiting for a full-time, permanent Service Sales Administrator role for a European leading company specialising in cutting edge technology within analytical instrumentation and laboratory equipment for private and public sectors. This company is seeking an ambitious, bubbly, and detail-oriented candidate with strong communication skills. This position is a great opportunity for someone who is seeking ongoing product training and career advancement. Parking on-site and WFH flexibility is also provided. Your new role

Service Sales convert quotes to orders
Ensure retention of service contract business
Maintain the service budget
Contract Administration
Interpretation of the contract inclusions
Keeping track of all activity within our CRM
Regular compliance check and follow-up
Data entry, maintenance, and clean-up activities

What you'll need to succeed

Professional phone manner with excellent written and verbal communication skills
Efficient processing experience with a high level of accuracy
Science degree or equivalent (preferred but not essential)
Knowledge of CRM and MS Office, including Word and Excel is required
Self-motivated, energetic, and passionate

What you'll get in return

Great company culture and support
Opportunities for career progression
Extensive product training provided
Competitive entry level salary
Monthly commission and KPI compensation

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or alternatively, email me directly to [email protected] and I will be in touch. PLEASE NOTE, YOU MUST BE AN AUSTRALIAN CITIZEN OR A PERMANENT RESIDENT TO APPLY FOR THIS POSITION! If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.