Location

Join Our Team as an Assistant Site Manager, Lifestyles!

Are you ready to embark on a rewarding journey with a team that is passionate about making a meaningful impact in the lives of individuals with disabilities? We are on the lookout for a dynamic and innovative Assistant Site Manager to be an integral part of our transformative mission.

• Locations: Prairiewood & Liverpool. This position involves working across two sites.

As an Assistant Site Manager, you will play a pivotal role in shaping the future of our services. Here's how:

• Collaboration: Work with the Site Manager to drive the development and enhancement of our services, ensuring they are at the forefront of excellence.
• Empowerment: Mentor and empower our dedicated staff through comprehensive training and professional development opportunities, fostering a team that is both skilled and compassionate.
• Client-Centred Support: Deliver compassionate and high-quality support to individuals with disabilities, championing their well-being and independence as our top priorities.
• Innovation: Inspire innovation in program design and implementation, tailoring our services to meet the unique needs of our clients, pushing boundaries to provide the best care possible.
• Healthcare Collaboration: Maintain meticulous healthcare plans in partnership with healthcare professionals, ensuring a holistic approach to the well-being of those under our care.
• Resource Optimisation: Efficiently manage resources to optimise service delivery and client outcomes, ensuring that every individual receives the attention and care they deserve.

Why Join Us?

• Forward-Thinking Organisation: Be a part of a forward-thinking organisation dedicated to creating positive change in the disability industry. We believe in innovation and pushing boundaries to make a real impact.
• Supportive Environment: Work in a supportive and inclusive environment that values and appreciates your unique contributions. We believe in fostering a culture where everyone's voice is heard and respected.
• Ongoing Training and Advancement: Access continuous training and opportunities for career advancement. We are committed to investing in your professional growth, ensuring you stay at the forefront of industry best practices.
• Meaningful Impact: Make a genuine and lasting impact on the lives of individuals with disabilities and their families. Your work will contribute to creating a more inclusive and compassionate society.

What We're Looking For:

• A deep passion for the disability industry and a strong desire to make a positive difference in the lives of those we serve.
• Demonstrated leadership prowess in managing larger teams of specialised staff. Inspire and motivate others to deliver exceptional care and support.
• Proven track record in effectively managing and adapting to changing priorities.
• Excellent communication and interpersonal skills are essential. Build meaningful connections with both team members and individuals with disabilities.
• Bring an innovative mindset with a focus on continuous improvement. Contribute fresh ideas to enhance our services and stay ahead of industry trends.
• Possess firsthand experience in disability services or a related field. A solid understanding of the industry is key to excelling in this role.
• While not mandatory, qualifications in disability services or an equivalent field is preferred.

Ready to Make a Difference?

If you are prepared to embark on a meaningful journey with us and play a role in fostering positive change within the disability industry, we eagerly await your application!

How to Apply:

Send your resume and a cover letter highlighting your relevant experience and explaining why you are the perfect fit for this role to meghan.dibe@cerebralpalsy.org.au.

Join us in shaping a future where everyone, regardless of ability, can thrive. Your dedication can be the catalyst for transformative change – apply now!

Location

Join Our Team as an Assistant Site Manager, Lifestyles!

Are you ready to embark on a rewarding journey with a team that is passionate about making a meaningful impact in the lives of individuals with disabilities? We are on the lookout for a dynamic and innovative Assistant Site Manager to be an integral part of our transformative mission.

• Locations: Allambie Heights & St Ives. This position involves working across two sites.

As an Assistant Site Manager, you will play a pivotal role in shaping the future of our services. Here's how:

• Collaboration: Work with the Site Manager to drive the development and enhancement of our services, ensuring they are at the forefront of excellence.
• Empowerment: Mentor and empower our dedicated staff through comprehensive training and professional development opportunities, fostering a team that is both skilled and compassionate.
• Client-Centred Support: Deliver compassionate and high-quality support to individuals with disabilities, championing their well-being and independence as our top priorities.
• Innovation: Inspire innovation in program design and implementation, tailoring our services to meet the unique needs of our clients, pushing boundaries to provide the best care possible.
• Healthcare Collaboration: Maintain meticulous healthcare plans in partnership with healthcare professionals, ensuring a holistic approach to the well-being of those under our care.
• Resource Optimisation: Efficiently manage resources to optimise service delivery and client outcomes, ensuring that every individual receives the attention and care they deserve.

Why Join Us?

• Forward-Thinking Organisation: Be a part of a forward-thinking organisation dedicated to creating positive change in the disability industry. We believe in innovation and pushing boundaries to make a real impact.
• Supportive Environment: Work in a supportive and inclusive environment that values and appreciates your unique contributions. We believe in fostering a culture where everyone's voice is heard and respected.
• Ongoing Training and Advancement: Access continuous training and opportunities for career advancement. We are committed to investing in your professional growth, ensuring you stay at the forefront of industry best practices.
• Meaningful Impact: Make a genuine and lasting impact on the lives of individuals with disabilities and their families. Your work will contribute to creating a more inclusive and compassionate society.

What We're Looking For:

• A deep passion for the disability industry and a strong desire to make a positive difference in the lives of those we serve.
• Demonstrated leadership prowess in managing larger teams of specialised staff. Inspire and motivate others to deliver exceptional care and support.
• Proven track record in effectively managing and adapting to changing priorities.
• Excellent communication and interpersonal skills are essential. Build meaningful connections with both team members and individuals with disabilities.
• Bring an innovative mindset with a focus on continuous improvement. Contribute fresh ideas to enhance our services and stay ahead of industry trends.
• Possess firsthand experience in disability services or a related field. A solid understanding of the industry is key to excelling in this role.
• While not mandatory, qualifications in disability services or an equivalent field is preferred.

Ready to Make a Difference?

If you are prepared to embark on a meaningful journey with us and play a role in fostering positive change within the disability industry, we eagerly await your application!

How to Apply:

Send your resume and a cover letter highlighting your relevant experience and explaining why you are the perfect fit for this role to meghan.dibe@cerebralpalsy.org.au.

Join us in shaping a future where everyone, regardless of ability, can thrive. Your dedication can be the catalyst for transformative change – apply now!

As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests’ expectations. An essential part of this role will be to follow the Sofitel Brand Standards in every interaction with guests, maintaining total customer satisfaction and creating cousu main moments.

What you'll be doing:

• Be a customer journey expert and facilitator
• Answer calls within 3 rings using specified greeting for the hotel following Sofitel brand standard guidelines
• Positively respond to all calls and assist with guest’s enquiries, directing to the appropriate department
• Promote and upsell in all guest interactions following brand guidelines
• Accurately document guest messages and internal communication
• Complete general day to day duties of the communications team.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About The Role

We are looking for fun, outgoing, and dedicated individuals to join our team of customer service consultants. Located at our Karawatha Contact Centre, where every interaction is an opportunity to connect with our customers. In this role, you will be responsible for handling inbound customer interactions via phone, email, and chat.

We are currently seeking to fill multiple positions on both a full-time and part-time basis. While this ad primarily targets part-time positions, we encourage applicants interested in full-time roles to apply as well.

Training will be provided to ensure your success and confidence in the role.

What You’ll Do

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Holding a conversation while managing multiple tasks is crucial in this fast-paced role.
• Educate customers on how to use our self-service platforms effectively.
• Utilise our CRM systems to accurately capture customer data and service requests.

What You’ll Bring

You're a skillful communicator with a knack for adapting your style to different customer personalities and situations. Teamwork is second nature to you, and customer service is your north star. Comfortable with technology, you're adept at solving problems on-the-fly and can effortlessly multi-task across various systems. Most importantly, confidence in navigating technology is non-negotiable for you, especially in CRM systems and Microsoft Office Suite.

Successful applicants will be invited to complete an online assessment, a crucial step in our selection process. This assessment is your chance to showcase your skills and abilities, it's a great opportunity to demonstrate your potential and align your talents with the task featured in the role.

An Inclusive Workplace, Works for Everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our Recruitment Process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other Things to Note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia. 

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

We are seeking a highly motivated individual to join our Environmental team in Brisbane, as a key contributor to our sample receipt and dispatch operations. As a vital member of the team, you will play a crucial role in maintaining excellence in client services related to soil, water, and air sample processing.

Your key responsibilities in this role will include but are not limited to:

• Liaise with EHS and local management to ensure the safe, efficient and harmonious operation of the Brisbane EHS Sample Receipt facility.
• Liaise and work closely with Client Service Managers, Business Development Managers, Sales Teams and other stakeholders optimise service needs and be versatile with distinct customer focus.
• Agile coordination of high-quality service and meet deadlines ensuring integrity of service and ongoing relationship growth.
• Maintain records of client liaison, meetings and related activities. 
• Scope and prepare or organise quotations as required.
• Sort and identify samples on receipt, and complete and record all required sample receipt checks, including sub-sampling, labelling, storing and/or timely repacking of samples for dispatch as necessary.
• As required, drive to client sites to pick up samples, and/or carry out sampling according to approved procedures. Accurately complete sampling and site records
• Perform other duties as directed by the Project Manager.

Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. As a member of our team, you will play a significant role in delivering unparalleled service to our valuable guests, contributing to the epitome of luxury hospitality.

A positive demeanour, impeccable personal presentation, and the ability to greet guests with a warm "Bonjour" are essential prerequisites for this position.

• Assist in the management of the day to day operation of Concierge, Porter and Valet services
• Full utilisation of the Front Office Concierge systems ensuring accuracy in use and a range of reports to meet operational needs are produced
• Provide regular training and development opportunities for the team
• Assist in the preparation of Front Office Concierge monthly reports, commenting on key performance indicators as required
• Ensure public areas are clean and well presented with regular monitoring
• Ensure all incidents, inspections and discrepancies are recorded in duty logs.

Location

Sofitel Brisbane Central is seeking a dynamic leader with a passion for culinary excellence and a track record of success in the luxury hospitality industry. As an Assistant Outlets Manager, you will lead a diverse team of hospitality professionals to create unforgettable experiences for our guests in our award-winning restaurant, Suzette, our elegant lobby bar, Cuvee and our In-Room Dining services.

What you will be doing:

• Assist in leading, mentoring and training the operations team members in all outlets – Suzette, Cuvee lounge bar, In-Room Dining and Mini Bar
• Supervise and delegate duties, ensuring brand standards are maintained
• Liaise with kitchen to ensure the highest standard of food quality and visual presentation
• Collaborate with other hotel departments to strategise on new product and service offerings
• Promote a strong ‘Heartist’ culture and a team focused on creating unforgettable guest experiences.

Leading by example, you will support your team by motivating and coaching to deliver exceptional return to work outcomes. You will continue to develop your multidisciplinary team and provide encouragement in an inclusive and collaborative space.

Thrive in a culture where high performance is recognised, valued and celebrated. Join a fun and social team, enjoy a calendar of health & wellbeing activities, a fitness passport, exciting industry events, ongoing professional development and community volunteering opportunities amongst many other perks.

Make an impact your way by: 

• Lead a team of rehabilitation consultants to deliver consistent high quality customer service evidenced through customer satisfaction, repeat referrals and achievement of SLAs;
• Identify and implement innovative operational improvements;
• Develop business and facilitate growth opportunities;
• Recruitment, induction and training of new team members;
• Participate in key account meetings and leadership forums;
• Undertake monthly supervision with direct reports;
• Drive an engaging workplace culture.

Responsibilities will include but are not limited to:

• Scheduling of appointments with customers.
• Maintaining busy inboxes, with queries, appointments and non-appointment services.
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Customer Services team, including reception duties,  dictation uploading, office administration tasks and working closely with a supportive team.

Location

At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.