Purpose of the Role:
Using technical expertise and a strong customer focus to ensure the very best  online-store user experience, with excellent service and customer education.
Responsibilities: Resolving, in first contact, customer enquiries received by phone, email and/or chat Owning complex issues to resolution, with regular progress updates to customer/s Promoting the benefits of using the online store, helping customers to  self-serve for future purchases Keeping up-to-date with Industry changes to understand how SAIG  products/services meet customer needs Identifying opportunities for new solutions and referring qualified leads from  customers to Sales Knowing when online/contact activity may impact other customers and acting quickly with stakeholders to inform & resolve Achieving, or exceeding, agreed KPIs so overall team goals are met  for the best customer experience possible Processing back-office, or other customer-focused, duties to ensure  customer SLAs are met or exceeded Actively contributing to regular team meetings and regularly attending  ... Click here to view more detail / apply for Customer Service Consultant

You?re an Experience Designer, passionate about delivering best in class digital experiences




Our team is driven to push boundaries and bring our customer vision to life ?




Together we?re delivering first to market experiences for our retail customers & staff members



?  


Do work that matters  


Building beautiful experiences for our customers is what brings you into work. You live for it. As a Experience Designer, you?re constantly trying to innovate for your products and projects, doing the same old is not something you have in your repertoire.  


This role will see you solving design problems across CommSec App and Website. You will work across innovative projects that will provide unique challenges to deliver great value to our customers .

... Click here to view more detail / apply for Experience Designer

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $73,359.00 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $73,359.00 - $85,000.00 (gross) based on experience and qualifications

Are you a strong leader with previous maintenance or engineering experience within a strata/MLR operation? Join us as our next Accommodation & Hospitality Manager - Maintenance Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Maintenance Manager, you will:
• Oversee and complete all general maintenance in a timely and efficient manner
• Responsible for developing and overseeing a preventative maintenance plan for the Property, revising where necessary and conducting regular checks on all operating equipment
• Coordinates, liaises with and supervises external contractors that provide a 24 hour service, to ensure all work activities are carried out.
• Seek to implement procedures to assist in improving the efficiency of repairs and maintenance to maintain acceptable costs and high standards.
• Provide leadership and direction to maintenance Team Members to ensure maintenance requests are actioned efficiently
• Conduct general inspections of the Property, recording the condition of property, plant and equipment and fixtures and fittings
• Ensure all chargeable and non-chargeable works are reported in Apollo or similar works tracker used at Property
• Responsible for monitoring and maintaining Department expenses (including wages), ensuring the Department is operating in a way that maximises profitability and within budgetary guidelines
• Record the costs of repairs done by maintenance personnel and contractors accurately
• Plans regular maintenance and up-keep of all equipment and keeps accurate records, responsible for managing all planned maintenance projects
• Prioritises tasks according to urgency and importance
• Oversee waste management at the Property, ensuring waste is removed at acceptable intervals
• Ensure that maintenance stores are kept at the required par stock level. Order stock as required and in a timely manner, liaising with suppliers to negotiate rates
• Keep well informed regarding new trends, products and ideas that may benefit the operation. Assist in the formulation and development and implementation of new standards and services as needed
• Participate in scheduled training and development provided by Accor to improve self and department standards
• Attend Departmental and Body Corporate meetings as required
• Compile reports as required
• General public area cleaning duties, gardening duties and pool maintenance tasks as required
• Provide passionate and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Comply with all guest privacy and security procedures
• Be trusted to follow correct procedures for all lost property items
• Foster and encourage a culture of open communication with other Departments such as Housekeeping and Front Office to ensure requests are actioned appropriately with minimal disruption to guests
• Handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards, ensuring Maintenance Team Members do the same
• Undertake special projects, as directed

What we are looking for:
• A strong leader with previous maintenance or engineering experience within a strata/MLR operation to take ownership of the maintenance department
• Strong administrative and computer skills as well as exceptional stakeholder management and negotiation skills
• A comprehensive financial understanding of managing a profitable operation, and familiarity with WHS legislation compliance would be advantageous
• Availability to carry our emergency maintenance work outside of normal working hours, in the event of a full power failure, evacuation fire system re-set and/or failure of mechanical systems

Annual Base Salary: $73,359.00 - $85,000.00 (gross) based on qualifications and experience

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.

Apply now to begin your journey!

About Nova
NOVA Entertainment is Australia?s fastest growing audio entertainment business, creating experiences loved and shared by audiences. NOVA Entertainment owns and operates the Nova Network, the most listened to metro network in Australia, which includes Smooth FM, Nova 96.9 Sydney, Nova 100 Melbourne, Nova Brisbane, Nova 93.7 Perth and Nova 919 Adelaide, in addition to Australia?s premium intimate live music brand, Nova?s Red Room.
The company?s broadcast offering is complemented by a range of on-demand assets across digital, social, mobile, including the NOVA Entertainment Podcast Network, which brings together the largest stable of accessible talent in the country to create a suite of quality podcast content that connects audiences and brands.
Our values are integral to who we are. We believe in creating and working in an environment that supports Unwavering Unity, Relentless Curiosity and Radical Empathy
The Opportunity
Nova Entertainment is excited to ... Click here to view more detail / apply for Airtime Manager

You are applying for the position of Demand Manager with Aus Pie Co Pty Ltd . Please fill in your details below to submit an application for this position.
This position is located in: Sydney

Aus Pie Co Pty Ltd is an industry leading manufacturer of sweet and savoury baked goods which are made here in Australia. Our products are delivered throughout Australia and New Zealand. Our brand names include Mrs Mac's, Pie Face and Balfours .





At APC we take pride in every product that we make with a strong commitment to quality, tradition and flavour which has made us a trusted manufacturer in the industry.





Join our dynamic Mrs Macs sales team in Rhodes, New South Wales, as an experienced Demand Manage r! This is your chance to make a significant impact in a thriving environment and


... Click here to view more detail / apply for Demand Manager

As an SEO Manager you will be responsible for developing and executing best-in-class SEO strategies for your client(s). You will lead a team of executives and coordinators to ensure work is delivered on time and to a high quality. You will liaise with clients and media partners to ensure all stakeholders are strategically aligned. You will own client communications; such as WIPs, monthly reporting, and training sessions to ensure client buy-in and satisfaction.

SEO managers also play an integral role in upskilling the team by providing guidance, mentorship and support.

Success in this role is defined by -
• Ability to formulate and deliver end-to-end SEO strategies
• Ability to lead a small team and build their skills and confidence.
• Eagerness to share knowledge with the wider team and agency

KEY RESPONSIBILITIES

PERFORMANCE

• Working with your SEO Director/Lead to develop best-in-class SEO strategy for your clients' needs.
• Developing, executing, and testing strategies and optimisations, regularly reviewing results. and pulling insights that can be used to inform future strategy and testing.
• Delivering innovation to our clients through test & learn opportunities.
• Managing day-to-day team responsibilities and overall client engagement.
• Proactively looking for opportunities to upsell new scope of works.
• Assisting with pitches and tenders.
• Staying up to date on industry news and developments.
• Assisting in the development of POVs.

CLIENT

• Owning day-to-day client communications.
• Leading virtual and in-person presentations in a polished, energetic way, displaying story-telling elements throughout.
• Managing weekly/monthly/quarterly reporting, analysis and insights.
• Communicating succinctly to maintain clarity of purpose.
• Ensuring client requests are managed and delivered in a timely manner.
• Supporting the billing and finance process.
• Putting forth recommendations to clients and effectively executing and measuring.

PEOPLE

• Running the day-to-day operations on accounts and supporting the SEO Director in delivering account stewardship.
• Removing roadblocks for your team including access to tools and systems needed in their roles.
• Coordinating the day-to-day operations of your team’s delivery including effectively communicating agency goals, managing workloads, providing ongoing feedback, and supporting professional development.
• Escalating people issues to your Director and Lead as needed, including performance concerns and areas for improvement.
• Supporting hiring process and decisions if/when required.
• Championing positive traits that build connections, lean-in attitudes and naturally care about our collective team success
• Ensuring a professional, supportive and inclusive working environment

COMMERCIAL
• Taking ownership of invoicing responsibilities for the team and promptly addressing any issues that may arise.
• Sending invoices to the correct client contact in a timely manner and properly filing copies of all invoices.
• Implementing accurate financial tracking processes, including PO numbers, MBA trackers, value trackers, etc.
• Tracking all pre-bill invoices accurately and consistently.
• Communicating and resolving financial/billing issues with clients while maintaining strong relationships.

Salary ranging from $90,000-$95,000 inclusive of super

About KINESSO


KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn ‘action’ into ‘outcome’ for our clients, leveraging our unique capabilities in optimization, analytics, AI and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry.


We have extensive offerings spanning across performance marketing and data and technology. Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com


KINESSO Australia is an equal opportunity employer and is committed to building a diverse and inclusive workplace. Aboriginal and Torres Strait Islander peoples, members of our LGBTQ+ community, and people with disability are encouraged to apply.

About Resolution Life
At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.
For customers, advisers, companies and the industry, we are making an impact worldwide.
Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.
Resolution Life Australasia, manage ~$30 billion in assets, service over 1 million customers with superannuation, investments and life insurance policies and have over employees across Australia and New Zealand.
Why us?
We are committed to providing our customers with peace of mind that their life insurance, superannuation, and investment policies are in safe and trusted hands for the long term, through providing quality investment management, competitive premiums and excellent customer service.
We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment and ... Click here to view more detail / apply for S&I Pricing Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based across  NSW  with a  Sydney CBD  based office, you will help make a positive impact on someone?s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. We are currently building a team of x 4 new Mobile Case Managers for our Police portfolio. The purpose of this role is to build on your solid case management experience. You will be able to manage your own ... Click here to view more detail / apply for Mobile Case Manager

Employment Type:  Permanent (Full Time)







Business Area:  Innovation & Growth







Division:  Innovation & Growth







Location:  Barangaroo, New South Wales, AU











What did you have for breakfast today? Whether its the flour in your toast or the grain in your cereal, its highly likely that GrainCorp helped get it onto your plate!  As we find new ways to connect rural communities with food, animal feed and industrial customers around the world, we are proud to say were leading the way in sustainable agriculture. About the role GrainCorp





... Click here to view more detail / apply for Category Manager ? Sydney

12 month secondment / fixed term opportunity
You will provide thought leadership to drive new product development and leading digital superannuation customer experiences
We are building tomorrow?s bank today

See yourself in the team
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million personal and small business customers. The purpose of Insurance Retail Advice & Partnerships Crew is to lead the Australian bancassurance market with enhanced partnership offers and experiences for CommBank customers, growing revenue and managing retention.  The I&RAP Crew partners with: Hollard for Home, Car and Landlord Insurance; AIA for Retail Advice referrals, Income Protection, and Life and Health Insurance; and, PetSure for Pet Insurance.
The General Insurance Partnership Strategy and Incubation Squad leads the partnership with Hollard and PetSure and over the next 6 months ... Click here to view more detail / apply for Product Manager, Product & Solutions

Senior Manager, S tructural Analysis and Macroeconomic Modelling Section - Economic Analysis
The Economic Analysis Department, within the Bank?s Economic Group, is seeking a senior manager to co-lead the Structural Analysis and Macroeconomic Modelling (SAMM) section.



This is an exciting time to join SAMM as the section further develops the Bank?s macromodelling, forecasting and scenario analysis capabilities in response to the RBA Review.  In this leadership role you and your team will make a key contribution to the monetary policy process, helping shape the Bank?s evolving understanding of economic developments and risks and providing important inputs to the Bank?s analysis of monetary strategy.  
The role
As part of the senior leadership team in Economic Analysis, you will co-lead SAMM, overseeing the direction of modelling and scenario work, while leading and developing individuals and teams within the section.
You will work



... Click here to view more detail / apply for Senior Manager ? Economic Analysis

Seeking a passionate entry-level customer service officer who is looking to looking for a foot in the door opportunity to an innovative company that is shaking up the gambling sector in Australia - Think of it like the new 'Uber' or 'Netflix'.
Whilst starting in customer service, this role has opportunities to progress internally within the company into other areas, depending on the business needs. 
Key Responsibilities


Provide support to customers over the phone, email and also live chat
Taking initiative to see improvements in current processes
Work collaboratively with the wider team and ethical gambling
Ability to work on a rotating roster (Tuesday-Friday: 2PM - 10PM & 12PM - 8PM on Saturday/Sunday & Public Holidays - penalty rates will be paid)
The Successful Candidate will: 


Have excellent customer service skills
Highly driven and wants to help build the success
... Click here to view more detail / apply for Customer Service Officer | Gambling Scale-Up

B.I.C. SERVICES PTY LIMITED is a Professional Commercial and Industrial cleaning company and a leading provider of commercial and Industrial cleaning services in today’s marketplace. As a Business Service Manager, you will drive operational excellence, Stakeholder and Customer Engagement, foster a supportive work environment through leadership and development, and ensure strict adherence to safety and compliance standards.

Operational Excellence:
• Responsible for the management and operation of the site/sites, including ensuring the performance of contracts, meeting all relevant contract and Company KPI’s, handling of complaints and dealing with employment related matters.
• Control attendance of employees at the various commercial and industrial worksites and make the necessary arrangements to cover the job when, for any reason, a staff fails to show up for work.
• Ensure high standards of cleanliness and safety, adhering to security, health, and safety regulations.
• Monitor and report on performance of contracted services such as waste removal and window cleaning and ensure they are complying with the Company’s Operating Systems.
• Take full ownership of managing and resolving all cleaning feedback and complaints of commercial and industrial clients.
• Implement strategic planning and best practice initiatives to remain at the forefront of cleaning operations.

Stakeholder and Customer Engagement:
• Work closely with stakeholders and departments to promote teamwork and add value.
• Be the first point of contact for Clients and liaise with Clients to build, maintain and enhance strong long-term relationships.
• Build and maintain strong relationships with clients, employees, suppliers, and local authorities.

Team Leadership and Development:
• Lead the Cleaning / Presentation team, creating a positive and motivational working environment.
• Develop and implement advanced planning for all cleaning operations, including periodic tasks, with clear schedules and sign-offs.
• Provide the necessary training and support for new and existing employees and supervisors, with focus on maintaining the Company's strategic goals.
• Focus on training and development to establish good working practices and enhance customer experience interactions

Compliance and Safety:
• Conduct regular site inspections to ensure strict adherence to compliance with company standards and safety regulations.

Financial and Budget Management:
• Manage and report on cleaning operational budgets with transparency, including forecasting and tracking expenditures.
• Oversee payroll, rosters, and manning levels, ensuring compliance and accuracy.

Position Requirements of Qualifications:
• Bachelor's degree in business management or relevant discipline.
• Proven experience in operations management within a cleaning services environment, with a strong track record of achieving results and optimizing processes.
• Demonstrated leadership qualities with a passion for mentoring and developing teams.
• Excellent communication, negotiation, and problem-solving skills.
• Strategic thinker with exceptional time management and prioritization abilities.

Key Requirements:
• At least 2 years of leadership experience in a cleaning services environment.
• Proven ability to manage growth within a contract environment and adapt to dynamic conditions.
• Strong business and financial management skills, with a creative approach to problem-solving.
• Willingness to be flexible with your schedule and a positive "can do" attitude.
• Experience working with people from diverse National, Cultural and Linguistic backgrounds.

Annual Salary: $80000 + Superannuation
Only eligible and shortlisted applicants will be contacted.

TFE Hotels is Australias international hotel company. We develop and nurture talent and go out of our way to foster team spirit. We are currently searching for an experienced Sales Manager , to join our national sales team based at our Head Office in Ultimo.
About the role.
As the Sales Manager , you have relationship-building down to a fine art! Youre a people person and others gravitate towards you. You are commercial and savvy, you know whos who in your market segments, (large corporate companies and TMCS), which helps to foster relationships and engage with the right stakeholders.
Developing preferred agreements, delivering results and achieving targets is all in a days work, courtesy of your unrivalled customer service prowess.  Youre a natural when it comes to motivating, inspiring, and leading your team to achieve targets and drive revenue growth.
Key Responsibilities will include (but
... Click here to view more detail / apply for Sales Manager

Location:  Pyrmont, NSW, AU,











The Opportunity


We have an exciting opportunity for an experienced self insurance case manager to join the national Injury Prevention and Health team. In this role you will be responsible for managing a portfolio of NSW workers compensation claims, within a newly created NSW/ACT Team.  




What's on offer



Opportunity for career development and progression within a global organisation
Flexible working available, talk to us about what this means and what is possible for this role
A safety-focused and inclusive working environment
A competitive salary package with eligibility for annual bonus review









... Click here to view more detail / apply for Self Insurance Case Manager

Job Description
Mauri, part of the George Weston Foods Group, is a leading supplier ofhigh-quality flours, yeasts, pre-mixes, improvers, grains and animal nutrition.
We believe in baking, its wholesome goodness, and how it brings people together and that's why every day we work, through insight and innovation, to provide quality products to help bakers across Australia and New Zealand.
Together, we sustainably feed the nation. To learn more about our business, please visit mauri.com.au and gwf.com.au.
About the Role:
We are seeking a strategic and technically skilled Digital Transformation Manager to drive innovation and technology advancement across the Mauri business. In this strategic new role, you will collaborate across teams to develop and mature our technology architecture, strategy, and roadmap, ensuring alignment with Mauri's business goals. You will play a crucial part in developing a culture of innovation while guiding the organisation through its
... Click here to view more detail / apply for Digital Transformation Manager

Applicants must identify as being of Aboriginal or Torres Strait Islander descent. SBS considers that being Aboriginal and/or a Torres Strait Islander is a genuine occupational requirement for this position under s 14 of the Anti-Discrimination Act (NSW).
At SBS, we embrace difference and we welcome applications from people of all backgrounds.
We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community.
About Us
SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society.  
Our purpose, for the last 49 years, has reflected and explored the evolving diversity of Australia, investing in initiatives to deepen its connections with
... Click here to view more detail / apply for Project Manager ? Indigenous Identified Position

As the Outlets Manager at Sofitel Brisbane Central you will organise the daily operations of the restaurant, bar, in room dining and mini bar. You will be passionate about good food and fine beverages, and lead a large team of food and beverage professionals to create memorable experiences for our guests. Reporting to the Director of Food and Beverage, the Outlets Manager is responsible for the overall performance of the food and beverage outlets, including the revenue, cost controls, team performance, quality and guest service experiences.

What you will be doing:

• Deliver luxury a la carte service to guests, greeting and seating and taking orders
• Ensure the food and beverage outlets are operating efficiently and profitably
• Perform stocktake and purchasing for the outlets
• Follow the hotel's food safety and hygiene procedures, ensuring all areas are clean and tidy
• Create connections with guests to ensure their expectations are exceeded
• Assist to recruit, train and supervise food and beverage team members
• Maximise outlet revenue by implementing agreed strategies, practices and promotions
• Liaise with the Conference and Events Sales team to plan and organise special functions in the restaurant and bar.

4 Oct







Sydney, NSW, AU







Don't Settle for Ordinary! Join a leading organisation at the heart of good times! Are you ready to take your career to the next level? Do you have a passion for sales, a love for the dynamic world of liquor, and the drive to conquer new heights? Look no further! We have an incredible opportunity for a National Account Manager Ready to Drink (RTD) to join our National Independents team in Sydney, reporting to the Customer Director. At Lion, we believe that life is too short for ordinary. We're a company that thrives on innovation, creativity, and making every sip unforgettable. Our vibrant culture, team spirit, and




... Click here to view more detail / apply for National Account Manager

Leading boutique real estate investment company have been growing at a significant rate and have found great success in the local and international markets for investment into equity and debt opportunities particularly centered around Commercial & Industrial property.
 
Led by some high-profile industry veterans they are now looking for a Investment & Transactions Manager to help bolster the team and increase their output.
 
Ideally the successful incumbent will have a minimum of 5 years experience in the market and will be able to source and run a transaction from beginning to end.
 
A above market base salary coupled with strong upside from a bonus perspective can be expected for the right candidate.
 
Please apply today for an immediate interview. ... Click here to view more detail / apply for Investment & Transactions Manager

 

Sydney



 

Customer Service/Customer Service/People Performance & Technology



 

Full Time/Permanent



 

81, - 92,314 per annum plus superannuation

Caring for our city, creating a future for all
Our people are passionate about their communities and connected to their teams. Theyre motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney Continuing the Vision . 
Be part of a purpose-led organisation with care at its core. Youll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 
About the role
We are seeking an experienced Customer Service Officer to join our Contact Centre team responding
... Click here to view more detail / apply for Customer Service Officer (10420)

25th October,
At A2B Australia, we connect people to places - getting customers from A to B. From passengers booking a taxi and dispatch, to passengers arriving at their destination safely, comfortably and reliably, to payment for their trip. We deliver solutions for our corporate, community clients and passengers with a disability; we look after every aspect of the customer experience. Are you a driven professional with a passion for promoting a safe and healthy work environment? A2B Australia is seeking a Health Safety & Wellbeing Manager to develop and manage best practice health & safety (H&S), wellness, and injury management systems and strategies for our people. Join us and be part of a dynamic team that values safety, well-being, and continuous improvement. As the Health Safety & Wellbeing Manager, you will play a pivotal role in fostering a proactive risk management and safety culture within our organization.
... Click here to view more detail / apply for Health and Safety Wellbeing Manager

Pacific Concepts We have an opportunity for a guest-centric individual to join the team at Pacific Concepts as an Assistant Restaurant Manager! Competitive remuneration & bonus incentives Training, development, and career progression opportunities Food & Beverage discounts, gym, and private health insurance discounts What we offer        We will give you the skills, training, and mentorship from the best in the hospitality industry to help you build the career you’ve always wanted.     Competitive remuneration & bonus incentives  Training, development, and career progression opportunities         Supportive leadership and team environment         Employee Assistance Program       Food & Beverage discounts, gym, and private health insurance discounts Grow within one of the largest hospitality groups in Australia Restaurants located in both Australia & New Zealand  What we are looking for      We’re looking for lovers of all things schnitzels and steins to be a part of Pacific Concepts team!    If you’re passionate, hardworking and have a positive attitude, we’d love to hear from you.   Previous experience in a supervisory role within a casual dining environment and retail space A Front of House guru that can deliver awesome service and take our guests through a casual and fun dining experience A love of all things hospitality! Benefits We will give you the skills, training, and mentorship from the best in the hospitality industry to help you build the career you’ve always wanted. • Competitive remuneration & bonus incentives • Training, development, and career progression opportunities • Supportive leadership and team environment • Employee Assistance Program • Food & Beverage discounts, gym, and private health insurance discounts • Grow within one of the largest hospitality groups in Australia • Restaurants located in both Australia & New Zealand Task & Responsibilities • Delivering outstanding customer experiences through personally demonstrating positive interactions and coaching the team to do the same • Supporting the recruitment, onboarding, and training of new team members in line with brand values • Having a proactive, and solution focused approach to improving guest satisfaction • Upholding high operational standards across all areas of the restaurant, ensuring consistency and compliance with brand standards and service culture Qualification & Experience If you are looking for your next career move, Pacific Concepts brands have a range of opportunities for a Restaurant Manager, and Assistant Restaurant Manager to join the team. • Previous experience in a management role • A Front of House expert that can deliver exceptional service and take our guests through a casual and fun culinary journey • Knowledge and passion to learn current food and beverage trends • A love of all things hospitality! About Company EXTRAORDINARY DINING CONCEPTS AND EXCEPTIONALLY GOOD TIMES.   A team of creative thinkers and culinary go-getters, we are the curators of extraordinary dining experiences and exceptionally good times.   Established in Sydney and with a cult following Australia-wide, Pacific Concepts is a collective of unique dining concepts, ranging from casually chic to explosively fun.   With origins that date back to 1976, we celebrated our first international launch in Auckland, New Zealand in 2019. Our culinary journey now takes us further afield in Australia and to additional sites in New Zealand.   We’re on a rollercoaster ride and we’re taking adventurous gastronomic travellers with us.   Hop on board! Salary: $73150-80000 Job Publish: 25-10-2024 Job Expire: 24-11-2024 Please click to View more detail / apply .

Position: Customer Service Manager
Type: Full-time
Employer: Ridly Pty Ltd
Location: Chippendale, NSW
Salary: $90,000 (Full-time)
Overview of the Company:
Ridly Pty Ltd is a leading eco-friendly rubbish removal company based in Sydney, founded in 2019. Ridly specialises in sustainable waste management, offering customers comprehensive, customer-centric rubbish removal services for items too large for standard disposal. Ridly is committed to exceptional service, reducing landfill waste through recycling, and contributing to environmental efforts by planting trees and supporting food donation programs. Operating with a fleet of six trucks, Ridly serves up to 60 customers daily and has expanded operations to Melbourne as part of its growth strategy.
Main Duties and Tasks:
Develop Customer Service Strategies: Design and implement strategies that enhance customer satisfaction, ensuring a high level of customer loyalty and retention.
Customer Service Policies and Procedures: Oversee the development of customer service policies, programs, and processes that align with Ridly's goals and objectives.
Team Leadership and Management: Lead a team of customer service representatives, offering guidance, feedback, and performance evaluations to improve team effectiveness.
Customer Service Metrics Analysis: Monitor and analyze key customer service metrics to identify areas for improvement, addressing any concerns with corrective measures.
CRM Management: Implement and manage customer relationship management (CRM) systems to ensure efficient tracking and management of customer interactions and relationships.
Stay Updated on Industry Trends: Keep up-to-date with the latest customer service trends and best practices to ensure Ridly maintains its competitive edge in the industry.
Requirements:
Australian Citizens and Permanent Residents are encouraged to apply.
Bachelor’s degree in Business Administration or a related field.
2+ years of experience in customer service, preferably in a leadership or managerial role.
Proven experience in developing and implementing customer service strategies, policies, and procedures.
Strong leadership and team management skills, with the ability to guide, mentor, and evaluate performance.
Experience with customer relationship management (CRM) systems and customer service metrics analysis.
Excellent communication and interpersonal skills to effectively manage customer interactions and team dynamics.
Strong problem-solving and decision-making abilities to address customer service issues and implement improvements.
Up-to-date knowledge of industry trends and best practices in customer service to ensure a competitive advantage.
How to apply:
Please apply with your resume via the online portal.
only shortlisted candidates will be contacted.