The Client Services function is primarily responsible for administering the completion of a customer’s life insurance application, which includes interviewing the customer, processing and finalising all aspects that relate to the electronic applications, which also includes all associated follow-up work. 

Key responsibilities include:  

• Process electronic applications and transfers, in accordance with daily/weekly allocation and quality targets.
• Manage the interview process with customers to record further information over the phone to finalise application process efficiently and effectively. 
• Proactively follow-up on client requirements as requested by insurance companies and/or the Team Leader, to ensure documentation is returned within agreed timeframes.
• Take the end-to-end lead with customers and ensure that customer queries are responded to within a timely manner to facilitate a speedy and quality completion process.
• Ensure all work is completed to agreed service levels and quality standards.

About the Opportunity

We are currently seeking a proactive and dynamic Analyst, Partnerships to join our experienced teams in Effective Philanthropy and Impact Missions. Reporting to the Head of Partnerships, Impact Missions you will be responsible for distilling and analysing user and market insights, and proving support to Impact Missions team members. You will understand and identify opportunities that are both user-centred, whilst balancing technical and commercial priorities.

Your day to day will include end-to-end management of collaborations, from undertaking research on prospective partners to systems management and reporting.

In addition you will:

• Work with Partnerships and Impact Missions team members to establish, manage, maintain, and track partnerships data.
• Monitor activities carried out under collaborations/partnership agreements including progress to milestones, reporting, learning outcomes.
• Coordinate, prepare and maintain quality control of internal reporting related to Impact Missions partnerships.
• Manage partner data and undertake analysis to provide insights on partnership portfolio.

BESIX Watpac is seeking a Project Safety Coordinator to be based on a large-scale, correctional facility project in Woodford, with expected completion in 2027.

This role will be responsible for:

• Assist the Project Manager in the development and implementation of the Project Safety Management Plan.
• Conduct operational audits, site observations and inspections, and toolbox talks.
• Investigate all injuries, illnesses and notifiable incidents that arise at the BESIX Watpac workplace or through BESIX Watpac activities related to the project.
• Assist in the development and implementation of emergency procedures for the project.
• Assist in the facilitation of consultation with workers and other duty holders, including employees of subcontractors.
• Maintain project records in accordance with BESIX Watpac's National Safety Management System.
• Assist in the review of Subcontractor OHS performance at the start of the contract through to completion of contract.

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.

About the Role

An opportunity exists for a suitably qualified Occupational Health Physiotherapist that will work across our various Western Australian operations and provide specialised service in the management of musculoskeletal disorders in the workplace.

Reporting through to the Human Factors Lead, your specialised knowledge and expertise in this field will cover a large scope including early intervention, assessment, treatment, and proactive workplace management to maximise capacity, improve outcomes and minimise risk. In this role, your key responsibilities will involve:

• Triaging and managing patient caseload according to clinical priorities and service needs whilst ensuring early contact and review for all musculoskeletal injuries utilising a variety of methods (phone, telehealth, face to face) consultations.

• Clinical assessment of musculoskeletal disorders, development of treatment and management plans, and the provision of clinical Physiotherapy treatment and exercise rehabilitation programs.

• Assisting with the development and implementation of education and coaching of personnel involved within the injury management process to increase understanding of musculoskeletal injury assessment and management.

• Working with the safety department and employee, contributing to injury investigations, and developing action plans to prevent reoccurrence.

• Conducting workplace assessments and providing recommendations to site rehabilitation consultants and line management to improve rehabilitation case management outcomes and timeframes.

• Application of biopsychosocial principles in relation to musculoskeletal injury prevention and management.

• Providing support to the Human Factors team as required, including the completion of Ergonomic and Psychosocial Risk assessments.

What’s on offer

• Career development opportunities to pursue your passion.

• An attractive remuneration package that recognises the skills and experience you will bring to the team.

• A yearly performance bonus (variable) to reward your contributions.

• Enjoy a monthly leisure day to do more of the things you love.

• 16 weeks paid primary parental leave and 3 weeks for secondary carer.

• Make a difference in our local communities with paid employee volunteering hours.

• Social and diversity focused engagement opportunities.

What you can bring to the role

• Tertiary qualifications in Physiotherapy with progression towards a post graduate qualification would be well regarded.

• Being registered with the appropriate professional body AHPRA as a Physiotherapist.

• Demonstrated relevant clinical experience with a proven track record in outpatient musculoskeletal Physiotherapy, exercise rehabilitation, Human Factors & Ergonomics, strength training or Occupational Physiotherapy.

• Previous industrial experience with a sound understanding of current work, health and safety legislation and a demonstrated ability to adopt a risk management approach to injury prevention and management would be well regarded.

• Distinct ability to communicate well across all levels of the organisation, with profound interpersonal skills.

• Efficient and effective time management, and caseload management skills.

If you are currently seeking part-time hours, consideration will also be given to flexible work arrangements.

Application Closing Date

Friday, 15 March 2024

Additional information

• Interviews may progress prior to the closing date, although all applications will be considered.

• You will only be contacted if you are shortlisted for an interview, this process can take up to four weeks from the closing date.

#LI-JR1

About the Location

As an Alcoan you are part of a global team committed to advancing sustainability and delivering excellence and innovation. We invented the industry and today we are redefining what it means to be a sustainable aluminium company from mines to metal. Join in and become an essential part of our purpose: to turn raw potential into real progress. We believe in inclusion, diversity and enabling all employees to grow and develop their careers with us, where they can pursue their passions. The power is in your hands to shape the things that matter to us all.

We are values led, vision driven and united by our purpose of transforming raw potential into real progress.  Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.    

This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career!  

Your work. Your world. Shape them for the better. 

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Bunbury team in our Fielders business as a Storeperson/Customer Service Officer. With a proud history starting in Adelaide, today Fielders manufactures and markets steel building products across Australia. We deliver customer-inspired outcomes that support architects, engineers, builders, installers and property owners in creating their vision.

Get ready for this exciting dual role that promises something new every day! Your mornings will start by attending customer service responsibilities at our Bunbury branch. As someone skilled in operating a forklift, you’ll be handling the unloading of incoming deliveries and loading up our products, ready to be despatched to customers. That’s not all – include general warehousing duties and you’ve got a day bursting with variety and excitement!

We are on the lookout for someone reliable and dependable to join our team. This role not only offers daily challenges but also opens the door to numerous career opportunities.

As part of our diversity and inclusion journey, BlueScope is aiming to increase the representation of women in our Operations workforce across our businesses. We strongly encourage female applicants to apply for these positions.

What Will You Do?

Your responsibilities will include:

• processing and managing customer orders, quotes and enquiries via face to face, online and over the phone as well as processing sales, using EFTPOS and handling cash
• efficient and accurate data entry and order taking, ensuring tasks are completed in a timely manner and systems are updated accordingly
• maintaining and enhancing relationships with external and internal customers including the Sales and Warehousing teams within the branch
• having high attention-to-detail and accountability ensuring positive impact to the business.

This is a Monday to Friday role, working a 38-hour week within the trading hours of 7am to 3pm.

More About You

A reliable and punctual individual with a passion for delivering excellent customer service and the drive to perform warehousing duties (training will be provided). Additionally, you will have:

• the ability to obtain a forklift licence (if you don’t already hold), further training will be provided on the job
• high level communication and customer service skills
• strong time management and proficient computer literacy skills in MS Office (training will be provided for in-house systems)
• a willingness to learn, a can-do attitude and a proactive approach
• a high level of safety awareness.

What’s in it for you

• Full-time permanent position
• Free secured parking onsite
• Ongoing training and career opportunities
• Employee benefits with discounts on health and wellbeing products and services
• Employee Assistance Program

For those eager to embrace a challenge and elevate their skills, this role could be just what you're looking for.

Together we can make a world of difference.

Applications close Friday, 8 March 2024

The Opportunity 

We are seeking a passionate and proactive Payroll Officer to join our People & Capability team. This role calls for someone with energy in spades, a positive disposition and a tendency to have fun at work.  As the Payroll Officer, you will be responsible for managing end to end payroll functions with the support of your team, as well as all the other fun tasks associated with payroll.

A day on the job will see you:

• Calculating and coding employee timesheets against relevant industrial agreements.
• Reviewing and processing employee reimbursements
• Entering of New Employees to the Payroll system
• Processing Terminations
• Maintaining Employee records
• Attending to employee queries relating to payroll and/or employment conditions.
• Attending to payroll calculations which may include but not limited to pay and leave entitlement accruals.
• Provide both regular and ad-hoc reporting as required to the wider business.
• Preparation and payment of fortnightly superannuation