• Part time ongoing position, with workdays on Monday & Thursday (9:54am-6:00pm) and every second Saturday (9:00am-3:00pm)
• Join a passionate team, working across both headspace Narre Warren & Pakenham sites
• $34 per hour + Super + Not-for-Profit Salary Packaging benefits of up to $18,550

Are you looking for a rewarding and fulfilling role in a dynamic and supportive environment? Look no further! headspace Casey Cardinia is seeking a highly motivated and enthusiastic professional to join our team.

As our Reception/Administration Officer, you will play a vital role in ensuring the smooth operation of our centre. Your days will be dynamic and fulfilling, encompassing both reception and administrative duties to support our team of dedicated professionals.

Key responsibilities:

• Form part of the reception team and liaise with headspace clients, staff, and other professionals both in person and over the phone, providing professional, friendly, warm and calm assistance
• Register and coordinate appointment bookings for our headspace primary staff, Youth Health Clinic, Allied health professionals and co-located services
• Ensure reception, waiting rooms, and consulting areas are tidy, comfortable, and inviting daily
• Arrange and prepare meeting/training rooms as needed, facilitating smooth operations for internal meetings and community engagements
• Assist with ordering supplies and coordinating maintenance tasks
• Perform data entry of client information, ensuring accuracy and confidentiality
• Assist with ad hoc administrative tasks set by the Line Manager, including supporting the billings system, recording client details into the CRM, scanning/uploading files and maintaining office supplies

To view a copy of the full Position Description, click here.

About you
To excel in this role, you will possess the following skills and experience:

• Previous experience working in an office environment, preferably within a medical or health setting
• A vibrant and engaging personality demonstrating your ability to create positive and welcoming environments for clients
• Ability to communicate with and support young people and their families with complex needs
• Demonstrated experience/interest in working with young people
• Proficiency in phone management, front desk operations, and office administration, with a keen focus on client relations and service excellence
• Strong organizational skills, with the ability to prioritise and manage your time effectively
• Demonstrated experience or interest in working with young people
• Proficiency in the use of digital technologies including word, excel, client records management and booking systems (EpiSoft)
• A certificate IV Business / Medical Administration equivalent or demonstrated learned experience is highly regarded

What we offer
EACH is the lead agency for headspace. At EACH you'll be supported to be your best.

We provide:

• Flexible work arrangements to support a positive work-life balance
• Competitive remuneration and conditions including generous leave options 
• Not-for-Profit Salary Packaging of up to $15,900 free income tax per year 
• $2,650 additional tax-free money towards meals and entertainment  
• Professional development, mentoring and access to evidence-based resources
• A variety of opportunities for career progression and professional development via formal and informal training, our leadership pipeline and discipline-specific learning
• Access to large, well-resourced working facilities including on-site parking 
• Support through a comprehensive Employee Assistance Program 
• 5 weeks paid annual leave, sick/carers leave, family & domestic violence leave, public holiday substitution policy, and more…

• Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments.
• Liaise with clients to plan and implement the provision of agreed services to meet client requirements, in accordance with consultant scheduling, client service agreements and Medilaw processes, standards and protocols.
• Coordinates all activities associated with the Medilaw claimants files, incoming
• legal briefs, business records and other information:
• Prepare complete claimant medical files to ensure that scheduled appointments can be completed effectively by the consultant practitioner
• Archive documents 
• Archive old claimant medical files
• Provide administrative support to the consultant practitioner, as necessary, to support the effective delivery of their services to Medilaw.
• Provide information and advice to clients, or prospective clients, to ensure that an effective client relationship is developed and maintained to the benefit of both parties.
• Undertake other tasks assigned to Client Services, including reception duties, to provide a comprehensive and high standard of quality services to clients.
• Establish and maintain effective and robust relationships with all medical Consultants, external Clients, and internal staff to ensure the delivery of excellence in quality and service.
•    

Join our team as a Business Development Officer Training. You'll drive revenue growth by promoting and selling our diverse Odyssey Training and SGS Academy training solutions to various industry sectors and government agencies.

In this full time - permanent position based in Melbourne, VIC you will, but not limited to: 

• Develop a structured Client Engagement Plan outlining targeted promotional activities, business engagement and reporting milestones.
• Build relationships with existing and potential clients and actively promote training services by identifying prospective client needs in all locations.
• Develop new business opportunities in tandem with Odyssey and SGS staff to ensure a smooth transition through to delivery.
• Consult with clients and developing customised, client specific training programs utilising the technical skills within the training teams.
• Provide account management and “follow through” with clients.
• Provide post course follow up on all closed group courses with both clients and trainers.
• Ensure that ongoing compliance for Corporate IT policies and National IT standards for SGS systems and equipment are adhered to across the breadth of the environment.
• Support the implementation of national and international safety initiatives.

• Leading Not for profit Aged Care provider
• Increase your take home pay with not for profit salary packaging
• Permanenet Full-time OR 6 mth Full Time Maximum Term Contract 
• Hybrid role - office located in Hunters Hill
• Flexible start and finish times - Customer Care Centre operates 7am to 5.30pm Monday to Friday (optional weekend shifts available)

We are looking for a highly motivated Customer Care Officer to join our extremely busy Home & Community Services team based in Hunters Hill, NSW. The Customer Care Team are at the heart of Catholic Healthcare and are responsible for providing a superior customer experience to our clients.

The Customer Care Officer is the first point of contact for our In-Home Service clients, and it is not a role for the faint hearted!  On any given day you will be taking calls from a busy queue, and simultaneously recording your interactions, for billing enquiries, transport requests, escalations for scheduling anomalies or additional services, client feedback, locating clients that are not home for a scheduled service, incidents, and complaint management. You will follow well defined and embedded processes and be comfortable thinking on your feet to account for individual variations.

The position works as part of a large collaborative team to ensure clients are provided with accurate and timely responses. This is an exceptionally busy position that requires strong organisation, time management, communication, and problem-solving skills.

To be successful in this role you will ideally have:

• Experience in Aged Care Services or similar
• An enthusiastic "Can Do" attitude
• Ability to identify issues, assist in solving them and adapt to changing circumstances
• Strong planning and organising skills with a high attention to detail
• Enjoy finding solutions to complex customer enquiries
• A passion to deliver a quality customer experience
• Extensive administration skills such as data entry & documentation, handling incidents & complaints, email & phone management
• Exceptional verbal and active listening skills
• An empathetic approach with the ability to make complexity simple
• An excellent telephone manner and ability to build rapport
• Competent computer literacy with PC based applications (Word, Excel, Email, Internet, database)
• Ability to work autonomously, as part of a busy dedicated team

Why you'll love working with us:

• Opportunity to work within a values-based organisation, with caring at the heart of everything we do
• Supportive and inclusive team environment
• Access Salary Packaging to increase your take home pay
• Hybrid role and flexible start and finish times

Catholic Healthcare promotes the dignity, life, and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we do.

If you are looking to make a positive impact, we'd love to hear from you. Apply online

Please note that pre-employment checks (including Police) will be completed for all preferred candidates before an Offer is made.