Role Overview:

As a Graduate Human Resources Officer, you will play a fundamental role in supporting various HR functions within The Yiros Shop. Reporting to the General Manager, you'll be an integral part of the team, contributing to the implementation of HR policies and practices while gaining hands-on experience across multiple HR disciplines.

Your Key Responsibilities but not limited to the following:

• HR Administration: Support HR administrative tasks such as maintaining employee records, managing databases, and assisting in the preparation of HR documents, contracts, and reports.
• Employee Relations: Contribute to fostering positive employee relations by handling inquiries, addressing basic HR-related queries, and assisting in the resolution of employee concerns while learning to navigate HR policies and procedures.
• HR Projects: Collaborate with the various Head Office departments on various projects, gaining exposure to areas such as performance management, employee engagement initiatives, HR compliance and identifying process and system improvements.
• Onboarding and Training: Supporting the Recruitment team during the onboarding process for new employees, preparing orientation materials, conducting induction sessions, and coordinating training activities to ensure a smooth transition into the business.
• Work Place Health and Safety Compliance: Ensure WHS information is updated and available in restaurants. Assisting with WHS restaurant audits 

Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

Here’s why we need you…

We are looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

In this role there are opportunities for rapid progression and exposure to other parts of the organisation for the right candidate.

What you’ll do:

You will join the Compass AU Support function in our Sydney Office, working with the Support Manager & Support Team Leads, to ensure that our schools are provided with the service they need to get the most out of the Compass platform.

Specifically, you will:

• Provide solutions to schools by responding to their requests and solving their problems as they arise.
• Manage communications through a range of channels - including live chat, emails, and phone calls.
• Work closely with the sales, product, and engineering teams to escalate customer inquiries as required.
• Draft and maintain knowledge base resources such as help articles and videos relating to all parts of the Compass platform.

About You

We are looking for people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.

You will also:

• Demonstrate a service-oriented approach to helping customers
• Be enthusiastic & motivated, with a positive attitude and good initiative
• Have strong verbal and written communication skills
• Have strong attention to detail and ability to see tasks through to conclusion

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate

Reporting to the Head of Risk, Governance and Compliance the purpose of this role is to ensure successful compliance with NDIS practice standards, with a key focus on Positive Behaviour Support. The key functions of this role will include:

• Assist with the development, implementation and regular review of compliance related materials, resources and reporting to ensure compliance with relevant standards
• Support the business to ensure NDIS practice standards are built into operational workflows
• Being the ‘go-to’ resource as the NDIS PBS technical expert
• Preparation, execution and reporting of internal audits to support certification to the NDIS Practice Standards
• Report on trends, gaps and areas of improvement to the senior management team
• Support preparation and participation in external audits