Reporting to the Operations Manager, you will operate a profitable and sustainable business, maximising a return on capital investment.

You will consider yourself a confident, 'all round' leader, as this varied role will see you, build and maintain successful relationships with employees, guests and key stakeholders.  You will provide a versatile and hands on approach in leadership, support and in all areas of park operations.

What You’ll do

• Overseeing the smooth running of park day to day operations
• Ensuring an amazing guest experience and maintain appropriate levels of quality staff in all areas of Park operations, in order to provide excellence in service standards
• Overseeing asset management focusing on the protection and preventive maintenance of key assets and buildings
• Managing financial budgets in respect to incremental revenue targets and labour and operating costs and monthly re-forecasts
• Capital works project management
• Establishing, monitoring and managing key business performance indicators
• Monitoring and maintaining a high standard of safety of all guests, visitors and employees
• Proven ability to manage and develop staff of all levels

What you’ll bring 

• Previously managed or held an extensive senior role in a holiday park, resort, or similar tourism related role. 
• You will have experienced working in an environment where initiative, organisational and advance planning skills are essential. 
• Previous experience in managing properties with a Food & Beverage outlet will be highly regarded.
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest relations.
• You will possess excellent verbal and written communication skills and have proven evidence of successful financial and strategic management and ability.
• You are a hands-on leader; you walk the talk and can communicate to and manage staff at all levels.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive leave and well-being benefits to help you balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong 

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience.  We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Euromonitor International is looking for a seasoned account manager with a passion for making the customer experience a success to join our growing team in Sydney. This is a great opportunity for someone to influence the decision making and strategy of some of our biggest clients in the corporate space. 

• Work for the leading market research firm in the world, with 50+ years of global FMCG experience, award-winning forecasts and 16 offices across the globe.
• Work with an ambitious, hardworking, and growing team based in the heart of Sydney. Euromonitor’s plans are set to have double digit growth and grow the corporate base to new business divisions and functions.
• Grow your skills with Euromonitor to become a strategic advisor to top FMCG companies.

The successful candidate will need to demonstrate a high level of commercial aptitude, strategic thinking and problem solving.

The Account Manager and Customer Success Executive (AM & CSE) is responsible for (1) maintaining and growing our existing book of business, (2) build strong relations with new contacts at the local offices of a list of global subscribers, and (3) proactively provide support and lead with insights to embed Euromonitor as their key solution provider. This is a proactive, activity driven role where success is ultimately measured in activities completion rate and revenue growth. The AM & CSE must be confident and self-motivated, and keen to work closely with clients and drive the commercial agenda.

Key Responsibilities

• Secure contract renewal and grow revenue for each client.
• Develop client relationships
• Understand client’s organisation, strategy, and priorities, through extensive mapping and strategic planning, grow network of users, grow usage, successfully convey benefits of Passport and Euromonitor’s methodology, establish Passport as must-have, develop partnership style relationship.
• Provide expert research support to all clients, through detailed understanding of Euromonitor’s product portfolio and research methodology.
• Encourage more usage/users and information sharing to allow more client participation in our research.
• Provide support to your list of local and global accounts which include but not limited to:
• Solving queries;
• Training users in-person and/or via online demonstrations;
• Developing new users;
• Collecting value stories;
• Handling registration and solving login issues;
• Cooperating with our Client Consultants to generate more consulting leads;
• Working with our Client Consultants to upsell Passport subscription.
• Collaborate with industry teams:
• Develop product offering to meet the changing needs of our client base.
• Leverage research and industry expertise into the client base.
• Effective internal coordination and willingness to learn from your management to identify gaps and development opportunities

Skills/Proficiencies Required

• A self-starter who is looking to work with an ambitious and dynamic team
• Networking, strategic, and structured communication skills to uncover new opportunities and deepen client relationships.
• Tenacity, drive, commercial awareness, persuasive and negotiation skills to progress and close deals.
• Target oriented – ability to meet both revenue and activity target monthly and annually.
• Ability to manage workload across all clients, balancing proactive commercial activities with reactive client support.
• Ability to solve problems and react positively to change.
• Excellent communication and presentation skills.
• Knowledge of consumer market trends and dynamics is preferable.
• Right to work in Australia, based in Sydney

International: not only do we have a very multinational workforce in each office, dealing with our 16 offices worldwide daily. With 16 offices globally there are regular opportunities for international transfer.

A nurturing culture promoting flexibility and accountability: Providing a culture for ambitious team members to grow in their career having appropriate work-life balance is critical in our values. We offer flexible hours, hybrid work from home and office as well as 15 working days from anywhere in the world. We also focus on productivity by having rules such as free-meeting Fridays and shorter working hours in the summer on Fridays.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

• Join a renowned furniture brand founded in Norway over 50 years ago. Sophisticated and design conscious products on a global scale.  
• Drive growth & manage National Key Accounts (Regular interstate travel required). 
• Lead, mentor, and inspire your team, shaping high-performing and proactive team members. 
• Shape and execute strategic initiatives that drive significant business impact and build brand reputation across Australia.  
• Partner directly with the CEO and Global Senior Leadership team members to develop and execute on business objectives.  

About the Opportunity 

Reporting and partnering directly with the CEO, this role is all about strengthening our sales strategies, identifying new opportunities, proactively building relationships, leading and driving results nationally. The National Account Manager plays a pivotal role in our client’s business. You will be responsible for delivering on business objectives, shaping and executing sales strategies across a national portfolio of new and existing business and will use your financial and commercial acumen to manage budget and the PNL. You will be leading, and responsible for, the management of an important new account that the business has landed on a national scale.  

You will be seen as a trusted Brand Advocate to our customers, partners, retailers, prospective clients, and internal team members. Your role will involve understanding and passionately communicating the value of our products and our business unique aspects. With a sound understanding of sales techniques, an ability to formulate insights and problem solve, a proactive approach to work and a natural and inherent ability to connect and converse with a range of stakeholders, you and your team will continue to grow our client’s business.  

• Drive revenue growth within a designated portfolio of existing business. 
• Manage the department's budget and have accountability for the PNL.  
• Proactively seek and secure new independent or group accounts, strategically avoiding direct competition with existing account locations. 
• Identify and act on opportunities to achieve year-over-year sales growth. 
• Analyse competitors, trends and share business insights to foster meaningful outcomes for continuous improvement. 
• Provide education and training of internal staff on our products, procedures, selling techniques, and promotions. 
• Collaborate on staff incentive activities using the allocated annual budget to boost sales. 
• Proactively contribute to and monitor promotional strategies for your accounts, ensuring impactful initiatives.   
• Prepare and submit the monthly sales report to the managing director. 

What you will need to succeed 

Most importantly to our client, you are someone that thrives in a SME environment and is keen to contribute to a smaller team dynamic. You are a team player, happy to be hands on across a wide range of tasks, want to build a business and grow close connections with the team around you.  

As a people leader, you bring high energy and a commitment to deliver outstanding results. You are a strategic thinker who is adept at aligning business strategy to deliver operational excellence. 

• A minimum of 7+ years in business development, account management or a similar position. Years of experience are just a guide, if you are interested, please apply.  
• Excellent communication skills, the ability to negotiate and manage commercial agreements, and past experience with both new and existing account management.  
• Proven track record of successfully implementing and managing a budget and PNL is essential. Financial acumen is required.  
• Proficiency in CRM software and Microsoft Office suite. 
• Self-motivated with a results-driven mindset. 
• Strong analytical Mindset with ability to draw Sales reports. 
• Willingness to travel for meetings, retailer visits and industry events (essential – please do not apply if you are unable to regularly travel interstate) 
• Strong problem-solving skills and a customer-focused approach. 
• Hold an Australian Driver’s license. 

Please note, an annual international trip to the company’s headquarters in Norway may be required.  

Interested? Apply now! 

If this seems like the perfect role for you, please apply via LinkedIn and provide a resume and cover letter (optional but preferred). You can email Georgia should you have any questions via [email protected]. 

About Loam:

At Loam, we have the earth in our hands. As a team of scientists, farmers, and entrepreneurs, we are on a mission to revolutionize agriculture and address climate change. Through our cutting-edge microbial technology, we are enhancing soil health, boosting crop yields, and sequestering carbon to create a sustainable future for farming. We are committed to empowering farmers and promoting regenerative practices that benefit both the environment and their bottom line.

As a fast-growing agricultural startup, Loam offers a dynamic and collaborative work environment where innovation and passion thrive. We embrace diversity and believe that our collective expertise and shared commitment can make a significant impact on the global agricultural landscape.

Join us on this exciting journey as we transform agriculture and build a sustainable future together.

About the Role:

As the Senior Commercial Marketing Manager at Loam Bio you will play a pivotal role in driving the commercial success of our novel agricultural biological inputs here in Australia and fostering partnerships with farmers for their carbon projects. This position requires a dynamic individual with a strong background in commercial marketing, a deep understanding of the Australian agricultural sector, and a passion for sustainable practices. In this role you will be partnering across the organisation to ensure that Loam is recognised as a high quality, reliable brand.

This is a hands-on role, reporting directly to Loam’s COO, that will allow you to leave your mark on a new, leading company delivering new, innovative products and solutions for Australian growers in a changing climate.

This role can be based in either Sydney or Orange, NSW.

Responsibilities will include:

• Develop and execute comprehensive marketing strategies to drive the commercial success of our innovative agricultural products.
• Collaborate with cross-functional teams to align marketing efforts with product development, sales, and customer support.
• Conduct market research to identify trends, opportunities, and potential challenges in the agricultural sector.
• Position our agricultural biological inputs in the market, emphasising their unique features and benefits.
• Strengthen the company's brand presence in the Australian agricultural market.
• Implement branding initiatives that resonate with the target audience and align with our sustainability values.
• Cultivate and maintain strong relationships with farmers, agricultural organisations, and industry stakeholders.
• Collaborate with farmers on their carbon projects, showcasing our commitment to sustainable agriculture.
• Work closely with the sales team to provide marketing support and enablement tools.
• Develop and implement training programs to enhance the sales team's understanding of our products and their unique value propositions.
• Plan and execute integrated marketing campaigns, utilising digital, traditional, and social media channels.
• Monitor and analyse campaign performance metrics, optimising strategies for maximum impact.

• Bachelor's or Master's degree ideally Marketing, Business, Agriculture, or a related field.

• Extensive experience in agricultural marketing, communications or brand management.
• Proven experience in commercial marketing within the Australian agricultural sector, ideally within broadacre cropping.
• Strong understanding of sustainable agriculture practices and environmental stewardship.
• Excellent communication and interpersonal skills.
• Demonstrated ability to lead and collaborate with cross-functional teams.
• Experience in engaging with farmers and fostering agricultural partnerships.

• ​Fast-growing start-up with many opportunities for capacity building and career development
• Work alongside leading scientists and innovators in an international organisation
• Enjoy an inclusive and supportive culture
• Competitive salary based on experience

Why you should join us:

We're tackling some of the most challenging issues of our time, and we're doing it with a team that's passionate about making a difference. If you're looking for a role where you can use your skills to contribute to a mission that matters, we'd love to hear from you.

Loam Bio is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic.

Title: Customer Success Manager (Retention and Growth)

Location: Remote

Working Hours: 7.30 PM to 4:30 AM (IST)

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 120,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You’ll Do

Birdeye is looking for a Customer Success Manager for Retention and Growth with a passion for relationship management. The successful candidate will nurture and manage accounts to maintain a healthy life-cycle, while ensuring and allowing customers to see the benefits of Birdeye’s new platform and renew. This role is vital and hands-on role, where you will work hand-in-hand with customers to help improve their online reputation.

Responsibilities

• Responsible for renewals of Birdeye’s clients

• Monitor and analyze account health to identify churn risk

• Win back clients who have requested a cancellation

• Utilize your creativity to refine and innovate processes to improve Customer Success

• Leverage your sales skills to reinforce the value proposition of BirdEye

• Be the point of escalation for clients and salespeople to ensure client satisfaction

• Develop methods for managing customer satisfaction

• Leverage research and understand of our clients industries to create tailor-made solutions

• Handle some financial and billing issues for Birdeye clients

• Additional assigned projects as assigned

Requirements

• 2-7 years of experience in a customer facing support/success/account management/retention role.

• Customer experience champion.

• Strong oral and written communication skills.

• Consultative approach to account management.

• Deep customer empathy.

• Understanding of SMB space, particularly in the specified vertical.

• Exceptional Saas product knowledge.

• Ability to effectively manage delicate customer situations

• Organized and reliable - Able to work as a team with little direction when necessary

• Knowledge of Sales force CRM a plus.

• Bachelor’s degree preferred.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

The ICT Project Manager overseeing, organising, and successfully completing designated projects, encompassing proficient reporting, evaluation, and the comprehensive implementation of the projects.

The ICT Project Manager plays a crucial role in making sure that Information & Security projects at CDC run smoothly. They work with people and processes to ensure that projects are completed on time and meet their goals. This includes creating detailed project plans, making sure there are enough resources, and finishing each project on time and within budget. The ICT Delivery Manager also keeps an eye on new developments, making sure that projects stay in line with CDC's vision and design standards. They act like a protector, making sure everything stays on track.

Other responsibilities include:

• Hold overall accountability for the successful delivery of assigned projects.
• Manage a diverse team, including CDC staff, contractors, and service providers, to achieve project outcomes.
• Ensure resource availability and allocation for project success.
• Ensure all projects are delivered on-time, within scope, and within budget.
• Assist in defining project scope and objectives in collaboration with stakeholders.
• Align projects with the Information & Security strategy and enterprise architecture.
• Provide advisory services to enhance business areas through technology solutions.
• Develop and manage the project lifecycle, including planning, progress monitoring, and risk/issue management.
• Maintain necessary registers, documentation, and templates while ensuring compliance with regulatory requirements.

About you:

• Proven working exposure of successful end to end project management and delivery experience (contract agreements, stakeholder engagement, budget management, milestones etc.)
• Experience leading and collaborating with diverse teams, including internal resources and external service providers.
• Strong technical background with hands-on experience in software development, application implementation, enterprise architecture, solution design and web technologies.
• Ability to identify risks and provide effective program mitigation strategies.
• Tertiary qualifications in IT, commerce, business and/or project management desirable but not a requirement.

Working Rights: 

Applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

How to Apply: 

If you are looking for an opportunity to 'Make Your Mark' and play a vital role in a fast-growing Australian Technology company, please submit your resume and cover letter by clicking Apply.

Please ensure you take the time to align you CV with the requirements above. We want to understand how your skills and experience relate to the position you are applying for.

About The Role

We are seeking an experienced hands-on Business Development Manager to join our Sales team. The ideal candidate will be responsible for securing & holding specifications at the top end of the High End Multi-Residential sector as well as Hospitality & Retail projects.

Extremely strong interpersonal skills and a collaborative approach to working with and engaging stakeholders across Architecture & Design, Construction and Property Development, is essential.

Skills and Experience

• A natural interest and ability in building strong and trusting relationships with people
• The ability to confidently manage client relationships and general day-to-day enquiries
• Great attention to detail in handling business development leads and managing projects from lead to delivery
• An interest in architecture and design
• The ambition to grow and develop existing client relationships through exceptional service and product counsel
• Experience with CRM software a bonus (e.g. Salesforce)
• Ability to work remotely for periods of time, building structure and driving momentum
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships

Responsibilities

• Provide after-sales support to retain great relationships
• Ensure prompt and accurate responses to clients’ queries
• Build strong client relationships, through regular communication
• Creating customised sales plans for key clients
• Promote new products/services to existing customers

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits package includes:

• Competitive salary and incentive program
• Great working culture
• Car/ or car allowance, laptop and phone
• Company-sponsored events and activities
• Enhanced parental leave
• Employee assistance program
• Employee discounts
• Free snacks and drinks in the office

About the Company

We are a leading supplier of architectural surfaces and outdoor furniture across Australia, New Zealand and California (employing around 130 people), dedicated to providing remarkable products and exceptional service to our customers in the Architecture and Design industries. We are passionate about investing in our people and providing them with the resources and support they need to grow and succeed.

Our core values of Best Idea Wins, Play as a Team, Be Curious, Get Fired Up, and Take Pride are deeply ingrained in our culture. We believe that by fostering these values, we can achieve outstanding results for Eco Outdoor and drive a positive employee experience.

Last year was our most successful year yet off the back of sustained growth in all markets which is expected to continue, so the future is bright for the business.

How to Apply

If you would like more information before you apply, check out our website: www.eco-outdoor.com or check us out on LinkedIn, or Instagram.

Recruitment agencies - No thanks. We've got this one covered!

Please note we require full permanent working rights for this position.

How To Apply

About the role: 

We are seeking a Community Case Manager to join our team and play a vital role in supporting elderly people in the community to live independently and with dignity in their own homes.

As a Community Case Manager, your primary responsibility will be to manage a portfolio of community-based elderly customers with Home Care Packages. You will assess their needs, develop personalised care plans, and manage budgets to ensure each customers' unique requirements are met. Your role will also involve signing up new customers and proactively managing existing ones whilst maintaining a person-centred approach. Collaboration and coordination with Nurses and Allied Health professionals will be crucial to delivering comprehensive care.

In this 12-month contract role, you will have the flexibility to manage your own schedule each week, whilst working autonomously from home and within the community. You will visit customers in their homes across the suburbs of Perth metro, including Subiaco, Ocean Reef, Lesmurdie, Beckenham and more.

About you:

• Previous experience in community-based case management is preferred.
• Experience with Home Care Packages is desirable.
• Current driver’s licence and a reliable vehicle with insurance.
• Strong communication skills, both verbal and written.
• Demonstrated empathy and compassion.
• Excellent problem-solving abilities and critical thinking skills.
• Good organisational and time management skills.
• Cultural competence and the ability to work with diverse populations.
• Advocacy skills to ensure clients' needs are met.
• Collaboration and teamwork skills to work effectively with interdisciplinary teams.

About KinCare:

We have a 30-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination.

If this sounds like the role and workplace for you, apply now!

For more information, visit www.kincare.com.au or contact our Talent team at [email protected].

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.