Title: Customer Success Manager (Retention and Growth)

Location: Remote

Working Hours: 7.30 PM to 4:30 AM (IST)

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 120,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You’ll Do

Birdeye is looking for a Customer Success Manager for Retention and Growth with a passion for relationship management. The successful candidate will nurture and manage accounts to maintain a healthy life-cycle, while ensuring and allowing customers to see the benefits of Birdeye’s new platform and renew. This role is vital and hands-on role, where you will work hand-in-hand with customers to help improve their online reputation.

Responsibilities

• Responsible for renewals of Birdeye’s clients

• Monitor and analyze account health to identify churn risk

• Win back clients who have requested a cancellation

• Utilize your creativity to refine and innovate processes to improve Customer Success

• Leverage your sales skills to reinforce the value proposition of BirdEye

• Be the point of escalation for clients and salespeople to ensure client satisfaction

• Develop methods for managing customer satisfaction

• Leverage research and understand of our clients industries to create tailor-made solutions

• Handle some financial and billing issues for Birdeye clients

• Additional assigned projects as assigned

Requirements

• 2-7 years of experience in a customer facing support/success/account management/retention role.

• Customer experience champion.

• Strong oral and written communication skills.

• Consultative approach to account management.

• Deep customer empathy.

• Understanding of SMB space, particularly in the specified vertical.

• Exceptional Saas product knowledge.

• Ability to effectively manage delicate customer situations

• Organized and reliable - Able to work as a team with little direction when necessary

• Knowledge of Sales force CRM a plus.

• Bachelor’s degree preferred.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

The ICT Project Manager overseeing, organising, and successfully completing designated projects, encompassing proficient reporting, evaluation, and the comprehensive implementation of the projects.

The ICT Project Manager plays a crucial role in making sure that Information & Security projects at CDC run smoothly. They work with people and processes to ensure that projects are completed on time and meet their goals. This includes creating detailed project plans, making sure there are enough resources, and finishing each project on time and within budget. The ICT Delivery Manager also keeps an eye on new developments, making sure that projects stay in line with CDC's vision and design standards. They act like a protector, making sure everything stays on track.

Other responsibilities include:

• Hold overall accountability for the successful delivery of assigned projects.
• Manage a diverse team, including CDC staff, contractors, and service providers, to achieve project outcomes.
• Ensure resource availability and allocation for project success.
• Ensure all projects are delivered on-time, within scope, and within budget.
• Assist in defining project scope and objectives in collaboration with stakeholders.
• Align projects with the Information & Security strategy and enterprise architecture.
• Provide advisory services to enhance business areas through technology solutions.
• Develop and manage the project lifecycle, including planning, progress monitoring, and risk/issue management.
• Maintain necessary registers, documentation, and templates while ensuring compliance with regulatory requirements.

About you:

• Proven working exposure of successful end to end project management and delivery experience (contract agreements, stakeholder engagement, budget management, milestones etc.)
• Experience leading and collaborating with diverse teams, including internal resources and external service providers.
• Strong technical background with hands-on experience in software development, application implementation, enterprise architecture, solution design and web technologies.
• Ability to identify risks and provide effective program mitigation strategies.
• Tertiary qualifications in IT, commerce, business and/or project management desirable but not a requirement.

Working Rights: 

Applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

How to Apply: 

If you are looking for an opportunity to 'Make Your Mark' and play a vital role in a fast-growing Australian Technology company, please submit your resume and cover letter by clicking Apply.

Please ensure you take the time to align you CV with the requirements above. We want to understand how your skills and experience relate to the position you are applying for.

About The Role

We are seeking an experienced hands-on Business Development Manager to join our Sales team. The ideal candidate will be responsible for securing & holding specifications at the top end of the High End Multi-Residential sector as well as Hospitality & Retail projects.

Extremely strong interpersonal skills and a collaborative approach to working with and engaging stakeholders across Architecture & Design, Construction and Property Development, is essential.

Skills and Experience

• A natural interest and ability in building strong and trusting relationships with people
• The ability to confidently manage client relationships and general day-to-day enquiries
• Great attention to detail in handling business development leads and managing projects from lead to delivery
• An interest in architecture and design
• The ambition to grow and develop existing client relationships through exceptional service and product counsel
• Experience with CRM software a bonus (e.g. Salesforce)
• Ability to work remotely for periods of time, building structure and driving momentum
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships

Responsibilities

• Provide after-sales support to retain great relationships
• Ensure prompt and accurate responses to clients’ queries
• Build strong client relationships, through regular communication
• Creating customised sales plans for key clients
• Promote new products/services to existing customers

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits package includes:

• Competitive salary and incentive program
• Great working culture
• Car/ or car allowance, laptop and phone
• Company-sponsored events and activities
• Enhanced parental leave
• Employee assistance program
• Employee discounts
• Free snacks and drinks in the office

About the Company

We are a leading supplier of architectural surfaces and outdoor furniture across Australia, New Zealand and California (employing around 130 people), dedicated to providing remarkable products and exceptional service to our customers in the Architecture and Design industries. We are passionate about investing in our people and providing them with the resources and support they need to grow and succeed.

Our core values of Best Idea Wins, Play as a Team, Be Curious, Get Fired Up, and Take Pride are deeply ingrained in our culture. We believe that by fostering these values, we can achieve outstanding results for Eco Outdoor and drive a positive employee experience.

Last year was our most successful year yet off the back of sustained growth in all markets which is expected to continue, so the future is bright for the business.

How to Apply

If you would like more information before you apply, check out our website: www.eco-outdoor.com or check us out on LinkedIn, or Instagram.

Recruitment agencies - No thanks. We've got this one covered!

Please note we require full permanent working rights for this position.

How To Apply

LegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. We have assisted over 200,000 businesses across New Zealand, Australia and the UK, and we’re just scratching the surface. We were named Law Firm of the Year at the 2021 and 2022 Australasian Law Awards, and a 5 Star Employer of Choice by Australasian Lawyer in 2023.

About the Role

​In your role as a Partnerships Manager, you’ll be responsible for building, evaluating and managing LegalVision’s partnership strategy across Australia and New Zealand. 

Your responsibilities will be focused on implementing our channel partnerships strategy. You will:

• lead the partnership strategy and be the key relationship owner for our strategic partners
• build long-lasting relationships with industry stakeholders, manage regular engagement and report on the results of launched initiatives
• grow our partner network to maintain a consistent flow of inbound partners through project-managing events and marketing campaigns.

The Ideal Candidate

• Our ideal candidate has strong sales or partnership experience (preferably 2+ years)
• You are a self-starter and organised go-getter who executes tasks and drives results while keeping an eye on the bigger picture
• You are commercially minded and focused

• You are a relationship builder and have experience in developing partner programs
• You enjoy working in a fast-paced and dynamic environment and thrive under pressure

Benefits

• Fast-paced environment with accelerated growth opportunities for high performers.
• Talented and energetic teammates across the UK, Australia and New Zealand.
• No suits and no billable hour targets!
• 25 days annual leave per year, plus paid birthday leave, volunteering leave, and parental leave.
• Annual budget to spend on external learning and development.
• Regular team socials, drinks and team lunches.
• Vibrant office environment in Surry Hills which is super close to Central Station, and flexible work-from-home options.

Apply today!

If this role sounds like it could be a great next step, we’d love to hear from you. Applications will be reviewed on a rolling basis and will close once the role is filled, so apply early to avoid missing out.

A note to recruiters: we’re all over this role, so there’s no need for you to get in touch. LegalVision does not accept unsolicited CVs or responsibility for any fees related to unsolicited CVs. Thanks!

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.  

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time. 
 

Today, we are proud to share we’ve served over 20 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.  

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.  

To date, we have raised over $60M in funding from our venture fund investments and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.  

Are you ready to shake things up and give pets the life they deserve? Come join our pack! 

Our Mission 

 
The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.   

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal. We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.  

Our mission is to double the average lifespan of dogs and cats by 2050. When we can share a full life with our pets, we've done our job. 

Who you are?  

You are a hands-on marketer currently working client-side or at an agency. You have experience in several marketing disciplines such as brand, events and PR. In this role, you will have the opportunity to build Lyka’s consumer/industry trade show and events strategy. You will also assist in the implementation of the brand strategy. The role works closely with Lyka’s in-house creative team as well as cross-functional teams such as R&D and Product.  If you have a growth mindset and love the implementation process this role could be a great fit for you. 

What you will do?

• Drive the implementation of the brand strategy, including liaising with internal teams and external agencies or stakeholders 

• Identify and seek out unique PR opportunities to get which may include writing press releases and gathering information from various areas of the business. This includes but is not limited to applying for relevant product, business and people awards 
• Taking ownership of discrete brand related projects with support from our Senior Brand Marketing Manager and Head of Marketing 
• Build Lyka’s brand activations and trade show strategy including execution of the strategy and cross-functional project management of relevant projects 
• Live and work in accordance with Lyka’s values and principles at the workplace  

Some ‘nice to have’s: (additional skills and experiences that are not necessary but would be an awesome addition)  

• Ability to be hands on with brand measurement and analytics  

• Managing cost and understanding impact on the bottom line 

• Project management experience – examples of managing and lead project  
• Budget management -  basic level of budgeting 
• PR campaign experience  
• Hands-on event management

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!   

• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.    
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet wellness company and we’re always looking at ways for us improve sustainability practices. 
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.   
• 12 weeks of paid parental leave, alongside 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.    
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.   
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne and offer a working from home allowance for your home set-up.   
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!  

We are committed to building inclusive and diverse teams   

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application. 

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

As a Product Manager in our Payments and Schemes team, you will be responsible for the strategy, development, management and optimisation of the PayID portfolio of Business Payments product currently in market.

As the business owner for the products/services within your portfolio you are responsible for developing action plans and identifying key initiatives to drive adoption and take up of the products/services and identifying opportunities for optimising performance and product enhancements.

This is what you’d be required to do:

• Work closely with the wider Business Payments team to develop a longer-term product roadmap incorporating future product development and enhancements.
• Be accountable for execution of product strategies, action plans and product key performance metrics.
• Support the development of go to market strategies for the Business Payments product portfolio.
• Collaborate with AP+ members to drive adoption and usage of Business Payment products and in-market product optimisation including identification of best practices.
• Collaborate with wider AP+ organisation to explore and execute on opportunities to integrate AP+ capabilities across the Business Payments product portfolio.
• Input to pricing strategy/ies for the Business Payments product portfolio.

We’d love to hear from you if you have;

• Robust experience in product management/product strategy/ stakeholder management roles within the payments industry.
• Specific payments knowledge and experience including technical understanding, and ideally encompassing corporate and B2B payments.
• Experience analysing product/marketing data and customer insights.
• Demonstrated experience analysing and interpreting product, market and financial information.
• Excellent stakeholder management & communication skills.
• Ability to translate strategy into operational and tactical activities, assess progress and adapts tactics and plans accordingly.
• Proactively solves problems to effect change, makes informed decisions and takes responsibility.
• Strong business acumen – commercial, pricing, competitor analysis.

What’s Next:

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected]. We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not working with Recruitment Agencies for this role.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

Are you passionate about creating captivating content and building communities? We're seeking a highly creative Social Media Manager to join our team at frank green. Collaborate directly with the Creative & Marketing Directors to shape and execute our social media and community engagement strategy. Bring your expertise in lifestyle, beauty, fashion, or design industries. Create innovative and engaging daily content that resonates across multiple platforms, connecting with our dedicated community.

Your Day to Day

• Lead the conceptualisation, execution, and optimisation of the frank green social media and community engagement strategy.

• Oversee social calendar management, content scheduling, and publication across key platforms including Instagram, TikTok, Facebook, LinkedIn, YouTube, and Twitter.
• Innovate audience-centric and platform-appropriate social content concepts.
• Conduct research on prevailing benchmark trends and audience preferences.
• Deliver ongoing social media reporting against predefined objectives and KPIs.
• Foster collaboration with cross-functional teams such as marketing, sales, and customer service to maintain brand consistency.
• Provide customer service support through direct engagement across our social channels.
• Manage copywriting and content production processes.
• Stay abreast of current technologies and trends in social media, design tools, and applications.
• Spearhead social campaign management and offer support from ideation to execution for product launches.
• Conduct detailed analysis and reporting of social and traffic KPIs on a weekly basis, with monthly reporting on community development and engagement.

Your Skills

• A minimum of 4 years' experience in social media, content, and community management.
• Strong analytical skills enabling you to interpret data and report on performance and KPIs.
• A comprehensive understanding of all social platforms and a commitment to staying informed about platform changes.
• Creative aptitude to conceptualise and deliver engaging content aligned with our brand values.
• A keen interest in global brands, trends, and a solid knowledge of the aspirational social brand landscape.
• Exceptional attention to detail, critical thinking, and problem-solving skills.
• A collaborative spirit and the ability to thrive in a fast-paced, entrepreneurial environment.

The Perks

• A culture of smart, engaged, values driven people, where everybody’s voice matters.
• Staff discount on frank green products.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Fun and inclusive staff events and celebrations.
• Dog friendly offices.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit APPLY NOW!

Vertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators.

Founded by two brothers, Roy and Eldar Tuvey, with a successful history of building SaaS startups, Vertice has already become one of the fastest growing vendors in the market having raised $26million in our Series A funding.

We’re well positioned to achieve our mission but we need the right people to ensure it happens. We’re looking to scale quickly but responsibly as we embark on an exciting new stage of growth. Headquartered in London, you’ll be joining a global company and working across talented cross-functional teams to drive innovation and make a significant impact. 

Your role at Vertice

As a Vertice Customer Success Manager, you’ll be focusing on delivering amazing service to our customers across the APAC region so they achieve great value from our products. You’ll be a key member of our post-sales team, acting as the face of Vertice for our customers but also working with all areas of the business to ensure the customer’s aims are achieved so we hit our revenue and retention targets. As a customer champion, it’s critical you provide feedback promptly to support business development, but also promote product usage to our users. We have customers across the region, and we like to meet them in person where possible, so some travel will be required. 

Responsibilities:

• Oversee the entire customer lifecycle, from initial onboarding to renewal and beyond.
• Cultivate and maintain strong customer relationships, acting as the primary point of contact.
• Collaborate effectively with cross-functional teams, particularly the purchasing function.
• Employ a consultative approach to understand each customer's unique needs and challenges.
• Gather and analyze customer feedback to identify opportunities for improvement.
• Lead compelling business and ROI reviews, demonstrating the value of Vertice solutions.
• Develop and execute strategies to expand customer relationships and increase revenue.
• Champion the adoption of Vertice software across various stakeholder groups.
• Proactively identify and address potential customer issues or concerns.

Demonstrated track record or success: 

• A proven history of consistently exceeding quota and net revenue retention goals.

Experience in SaaS and/or Startup Environments: 

• Experience working in a fast-paced, dynamic SaaS company or startup environment.
• Familiarity with the SaaS sales cycle and the ability to navigate complex sales processes.

Exceptional Communication and Listening Skills:

• Ability to communicate effectively and confidently in both written and verbal forms.
• Exceptional presentation skills with the ability to deliver compelling QBRs to senior customer stakeholders.
• Active listening skills and the ability to build rapport with customers at all levels, including C-suite executives.

Passion for Customer Success:

• A commitment to going the extra mile to ensure customer satisfaction and success.

Project Management Expertise:

• Proven project management skills with the ability to manage stakeholder expectations.
• A strong understanding of project methodologies and the ability to execute projects effectively.
• The ability to prioritize tasks, meet deadlines, and ensure that all key objectives are met.

Resourcefulness and Creativity:

• The ability to think outside the box and find creative solutions to challenges.
• A willingness to take initiative and build new playbooks when needed.

Global Team Collaboration:

• Comfort working in a global team environment and across different time zones.
• Ability to communicate effectively with colleagues from diverse backgrounds and cultures.
• Willingness to participate in global calls and attend events and conferences when required.

Things we like to see:

Financial Acumen, Procurement Knowledge and Software Expertise:

• Comfort discussing revenue metrics, financial planning, and the financial impact of software solutions.
• Experience of a procurement function
• Ability to articulate the value proposition of software products and services in a clear and concise manner.

Collaborative and Respectful Approach:

• Demonstrates humility, kindness, and respect in all interactions with colleagues, customers, and partners.
• Values diverse perspectives and fosters a culture of open communication and continuous learning.

Entrepreneurial Spirit and Growth Mindset:

• Possesses an eager and enthusiastic attitude towards embarking on new challenges and pursuing ambitious goals.

Data-Driven Problem-Solving:

• Effectively analyzes and interprets data to identify trends, patterns, and insights.
• Thinks creatively to solve problems using data-driven approaches.

Vertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators.

Founded by two brothers, Roy and Eldar Tuvey, with a successful history of building SaaS startups, Vertice has already become one of the fastest growing vendors in the market having raised $26million in our Series A funding.

We’re well positioned to achieve our mission but we need the right people to ensure it happens. We’re looking to scale quickly but responsibly as we embark on an exciting new stage of growth. Headquartered in London, you’ll be joining a global company and working across talented cross-functional teams to drive innovation and make a significant impact.

Your role at Vertice:

We are hiring multiple roles to cover APAC region. We’re looking for commercially focussed professionals who are familiar with recurring revenue that are keen to work closely with and delighting customers. You will have experience of working cross functionally and delivering on KPIs.

You’ll be reporting to a Purchasing Director and work closely with the rest of the buying and customer success team, with responsibility for delivering great outcomes to our customers by negotiating SaaS purchases and renewals with their vendors.

Responsibilities:

• Work with some of the fastest growing companies in the world, negotiating SaaS deals on their behalf
• Engage with our customers’ senior stakeholders to gain a deep understanding of their requirements and purchase objectives
• Act as the primary buy-side contact for our customers, ensuring that their commercial objectives are met
• Work closely with the Vertice account management and sales teams to maintain strong relationships with our customers

• Experienced in high volume and high value transactions in a buying, selling or facilitating capacity; £Xm preferred
• Be an active listener that negotiates with empathy and understands negotiating isn’t about “winning”
• Be a creative thinker that challenges customers and suppliers to help reach desired outcomes
• Be an amazing people-person! Exceptional interpersonal skills and an ability to develop and maintain strong relationships with customers and suppliers is a must
• Have demonstrable success in delivering results working cross-functionally
• With a flexible, agile, and adaptable approach; used to wearing multiple hats and you won’t get easily overwhelmed

Things we like to see:

• Experience working in a fast paced environment or start-up
• Strong work ethic with a “get stuff done” mentality
• Comfortable with moderately complex concepts, and an ability to talk confidently about software
• Humility, kindness and respect in working with others. We’re hoping to create a supportive and caring culture of high performing people, and your attitude is just as important as your skillset
• Individuals that are eager to start something new; to commit to an ambitious plan and co-create a memorable and meaningful company. Autonomy is a highly valued quality
• A playful, imaginative mind with an ability to think creatively, or a deeply analytical approach, able to use data to drive meaningful results. Or, of course, both!

Why join Vertice?

• Be a part of a fast-growing, innovative startup that is changing the way businesses buy and sell SaaS.
• Work with passionate and talented teams that value your contributions and expertise.
• Be part of a culture that promotes a growth mindset, transparency, collaboration, understanding and diversity.
• Share in our success with equity options

Reporting to the Head of Risk, Governance and Compliance the purpose of this role is to ensure successful compliance with NDIS practice standards, with a key focus on Positive Behaviour Support. The key functions of this role will include:

• Assist with the development, implementation and regular review of compliance related materials, resources and reporting to ensure compliance with relevant standards
• Support the business to ensure NDIS practice standards are built into operational workflows
• Being the ‘go-to’ resource as the NDIS PBS technical expert
• Preparation, execution and reporting of internal audits to support certification to the NDIS Practice Standards
• Report on trends, gaps and areas of improvement to the senior management team
• Support preparation and participation in external audits

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala 

The quality and safety of products we sell to our customers are core to delivering a great experience at Koala within all countries that we currently operate in. This is a high paced and varied role playing an integral part in leading the Quality Team in all quality and compliance aspects; ultimately ensuring our manufacturing partners, products, and marketing claims align with our goals, commitments and values. This position will also be responsible to report key trends, insights and actions into key stakeholders within the business.

What is key to the success of this role @ Koala?

●      Based on Koala values, lead and develop people in the best way, delivery business result. (leadership)

●      Able to work independently or as part of a team with setting & follow up goals and priorities (organisation and prioritisation skills)

●      Deeply understand on quality matters’ contribution and impact to business, customers and suppliers. (Business mindset)

●      Able to engage with all types of internal stakeholders and explain complex issues or requirements in a clear and easy to understand manner (communication skills)

●      Where necessarily, influence outcomes / decisions by working collaboratory with various stakeholders to ensure a win-win outcome (communication skills)

●      Working to tight deadlines with a high degree of accuracy and attention to detail (accuracy and detail skills)

●      Able to produce and present reports, training and insights based on on various data sets (analytical and interpretation skills)

●      Champion the importance of product safety and quality throughout the business (leadership skills).

What are the key deliverables for this role?

Product Compliance (New Product Development)

●      Set way of working for product compliance during new product development phase.

●      Ensure that all new products launched by Koala are safe and fit for purpose.  This includes the regular review / updating of any specific Product Development Guidelines, ensuring the appropriate market regulatory requirements are also considered.

●      Work closely with external labs and third party to secure the legal requirements for different markets, has been clear and executed well.

●      Work closely with different authorities, to get latest information on any legal requirement updates, and understand how to implement updates into business.

●      Set up the testing plan both on time and resources-wise yearly, and follow-up status.

Quality Control (Existing Products)

●      Set quality performance KPI for overall business, different categories and suppliers.

●      Undertake regular reviews of existing products in range to determine the root causes of warranties and returns.  Based on these reviews, put in place corrective actions with factories to reduce manufacturing faults and defects.

●      Regularly review products against any current quality and regulatory compliance requirements to ensure they continue to be safe, fit for use and compliant to regulatory requirements in all markets we operate in.  This includes ongoing testing of products and materials where required.

●      Collaborate with various stakeholders within the business to draw insights that are driven by warranties and returns data, customer insights (formal) and customer service feedback to provide recommendations on further improvements that could be made to products (either current or future) and champion the continual improvement of existing products within the range.

●      Working closely with our factory partners, lodge regular credit claims based on the specific requirements of the Supplier and Warranty agreements.  Report back to the finance team on all credit claims successfully lodged.

●      Together with team, Investigate consumer complaints, quality failures and areas of further improvement, and work closely with the Quality team and other internal / external stakeholders to achieve positive outcomes.

●      Escalate any serious injuries or illnesses caused by products to the Director, Quality & Compliance manager to ensure these are appropriately handled by the business.

Ideal background…

●      Minimum 5 years Formal tertiary qualifications in QA/QC or relevant industry experience.

●      Experience with furniture, home furnishings or FMCG environment is preferred, but not limited.

●      People leadership experience is required.

●      Demonstrable experience in method validation is required

●      Demonstrable experience presenting and defending the quality control standards during regulatory inspections

●      High ability to work with both internal and external stakeholders while multitasking on a number of projects within a fast-paced environment

●      Excellent organisational skills, written & verbal communication skills and attention to detail

●      A ever-curious mindset that isn’t afraid to challenge the norms, wanting to learn and grow within the team and business

●      Did we mention that empathy is a must have? Our customers are at the heart of the business and an empathetic approach is a must at every touchpoint

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch!

• Hybrid work - the team is back in the Alexandria Treehouse 2-3+ days a week, with Tuesday lunches, Monthly barbies, socials and a stocked kitchen of healthy, local and organic produce to look forward to.
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam.
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days.
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1% and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers page or the great work we do with Work180.

Our Company

We exist to bring amazing people together to explore the art of possible.

Bailey Abbott are a progressive and dynamic IT Consultancy business working across both Public and Private sectors. People are at the core of everything we do. We’re all about nurturing and inspiring people – ours and our clients. We bring a positive attitude and mindset to everything we do. We confidently use our knowledge and skills to solve problems, finding a better and easier way forward.

We deliver transformational outcomes to take businesses further, fearlessly. Confidence and trust is fundamental to delivering superior outcomes and we take ownership and responsibility for our commitments.

Our People

When you assemble an extraordinary group of individuals with a wide range of backgrounds and skills, something truly magical occurs. By cultivating an environment and fostering a culture that encourages and inspires, we unlock the full potential of each person, allowing them to bring forth their very best.

Our specialist IT Consultants are creative, collaborative, and passionate. We’re strong advocates for change, challenging the status quo through new thinking, technology, and practices. Always exploring creative ways to simplify complexity.

As a Consultant with Bailey Abbott, you will have the opportunity to build your project portfolio by gaining exposure and experience working across different clients, industries, technologies, and methodologies, all while having the stability and security of a permanent position.

Our Career Opportunity

Bailey Abbott now have an exciting opportunity for a Project Manager to join our Project Management capability. Our Project Management specialists work within an active community of practice, enabling you to benefit from their years of collective experience and wisdom.

The Project Manager will be responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects for the customers of Bailey Abbott, ensuring consistency with customer strategy, commitments and goals.

As a Project Manager you will get the opportunity to:

• Provide on-site leadership for the project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
• Prepare estimates and detailed project plans for all phases of the project
• Procure adequate resources to achieve project objectives in planned timeframes
• Manage the day-to-day project activities and resources, and chair the project management team meetings
• Proactively anticipate and manage risks, providing timely feedback to the customer
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences

• Degree in Computer Science, Software Engineering or Software Programming and Development
• Professional Certifications in line with Project Management
• Demonstrated experience working as a Project Manager in the IT industry in complex environments
• Strong stakeholder management and negotiation skills
• Experience managing projects utilising diverse methodologies such as Prince2 and Agile

• Paid Birthday Leave
• Access to Employee Assistance Program
• Novated Leasing
• Flexible Working Options
• Regular team gatherings including monthly team lunches
• Professional development opportunities and continuous learning
• Financial benefits through Discount Store

Our clients are diverse and so are we. We engage with great talent from all walks of life to bring their extensive and varied experience to help promote innovation. We encourage applications from candidates from all backgrounds to further strengthen Bailey Abbott.

Bailey Abbott. Explore Possible.

Aegros is Latin for ‘Patient’. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access.

At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a nutshell our mission is to put the patients first through innovation.

Over 30 years we have developed our HaemaFrac™ process which enables countries to turn human plasma they collected into life saving hyperimmune products.

It's no secret that Aegros is expanding rapidly! An exciting opportunity has arisen for a Medical Affairs Manager to join our team. Reporting to the Chief Medical Officer, you will be responsible for overseeing scientific and medical support across the business contributing to product development and lifecycle management.

In this role you will be instrumental in driving state of the art medical insight in the plasma-derived medicinal products therapy areas and working with key opinion leaders (internal and external) and networks of medical and clinical contacts.

What you will be involved in………

• Provide comprehensive scientific and medical support across plasma derived products therapy areas providing insights to facilitate product development and lifecycle management.
• Serve as the primary expert in therapy and product knowledge internally and externally representing the organization to stakeholders.
• Design and implement Medical Plans in alignment with internal stakeholders.
• Establish and nurture robust relationships with KOLs, government representatives, and healthcare organizations to incorporate valuable insights into strategic decision-making.
• Ensure strict compliance with industry standards in material review and promotional activities.
• Maintain the highest ethical and legal standards in all engagements.
• The role is an office based MSL with an expectation of up to 50% field work.

What we would expect from you:

• Scientific PhD, Pharmacy, Medical qualifications or related degree
• At least 3 - 5 years in medical affairs and related roles within pharmaceutical industry.
• Experience in medical compliance such as Medicines Australia, PHRMA or EFPIA codes, and related jurisdictional regulations and guidelines.
• Previous experience in haematology, immunology or plasma fractionation desirable.
• Intermediate/advanced knowledge of Office suite; conversant with key sites on Internet; conversant with key medical databases and able to implement basic search strategies
• Flexible and adapts well to change.
• Keeps up to date with the new data and changing healthcare environment.

Here’s what we can offer you…

• An environment which allows the individual to grow alongside the company
• A role that provides the bandwidth to explore innovative solutions while keeping patients at the centre of everything we do
• The chance to work with global industry experts in an organisation where success will be defined not just on successful delivery of goals but on how they were achieved
• A multicultural environment where every voice is heard
• Competitive remuneration package which includes an annual Bonus + Employee Share Options
• Close to public transport.

Interested? Apply today...!!!!

About the Role

You will be leading the development and implementation of stakeholder engagement activities for new renewable energy projects and Octopus Australia’s existing renewable energy assets.

Our current portfolio consists of a mixture of early stage through to operating assets.  You will also manage our ESG and impact reporting requirements.

The role will work closely with Octopus Australia’s Development team and Assets team to support the successful delivery of projects.

The role is based in Melbourne or Sydney – with site visits required to: our development sites, operational sites, stakeholders and communities across Australia.

Just as important as what you achieve in this role, is how you perform the role. Be ready for a dynamic work environment, with a start-up mindset. You’ll be encouraged and supported to be bold in your thinking whilst being a helpful colleague to those around you.

Stakeholder Engagement

• Develop and manage the delivery of stakeholder engagement, communication strategies and initiatives that promote Octopus Australia’s as a trustworthy, credible, and responsible partner with community stakeholders across both it’s operating and developing projects
• Coordinate and attend key external stakeholder engagement activities such as community consultation sessions, local events and provide sponsorship representation
• Prepare materials and provide updates for Octopus Australia’s projects in development, under construction, or in operations
• Collaborate with project stakeholders to collate and administer ESG and impact related data across Octopus Australia’s projects  
• Manage ESG and impact reporting for development and operational asset
• Build trusting relationships with community stakeholders in support of Octopus Australia
• Administering and maintaining stakeholder database and facilitate the use amongst all project community interfaces from early development to operation to enable analysis of community stakeholder for it’s effectiveness
• Growing Octopus Australia’s social licence to operate within regional communities

About Rokt

Rokt is the global leader in eCommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Live Nation, AMC Theatres, PayPal, Uber, Hulu, Staples, Lands’ End, and HelloFresh are among the more than 2,500 leading global businesses and advertisers that use Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 Billion. We are expanding rapidly and globally – operating in 14 countries across North America, Europe and the Asia-Pacific region with the largest office in Sydney and a major R&D hub in NYC. With 50% annual growth and vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our eight core values: smart with humility, own the outcomes, force for good, conquer new frontiers, enjoy the ride, raise the bar, communicate with impact, and disagree then commit. These values help us attract, engage, and develop the right talent around the globe and ensure we foster an environment that helps us all do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

The Rokt engineering team builds best-in-class eCommerce technology that provides personalised and relevant experiences for customers globally and empowers marketers with sophisticated, AI-driven tooling to better understand consumers. Our bespoke platform handles millions of transactions per day and considers billions of data points which gives engineers the opportunity to build technology at scale, collaborate across teams and gain exposure to a wide range of technology. We are expanding rapidly in our major R&D centres in NYC and Sydney. We are passionate about using intelligent systems to improve the transaction moment for retailers everywhere. Come join us and build the future!

About the role

For this role, we're looking for a Senior Product Manager who has experience building and scaling a Customer Data Platform at scale. There will be a focus on building a product that can be integrated across a wide number of Rokt's partners, so knowledge of how to make a data platform adaptable to a wide range of tech ecosystems is essential.

We also operate at considerable scale and complexity, so we ideally are looking for someone who lead product development with data ingestion at scale, while being able to handle the complexity that comes with handling large volumes of encrypted and confidential data.

You'll be working alongside some of the most talented and technically brilliant engineers in the world to build and maintain these systems, so an ability to speak to engineers on their level and get deep into the tech is key to this role. As you'll be taking point on critical data and engineering products and initiatives for the long term, we'd love to see someone who has worked within engineering teams as part of their squad.

• 8+years as a product manager in a high-growth tech company or other relevant organisation
• Bachelor's degree in a relevant field (e.g., science, engineering, computer science)
• MBA (preferred)

Responsibilities

• You’re experienced in owning the product strategy, vision and roadmap across multiple products. You’re creative and think outside of the here and now to set ambitious goals and direction.
• You’re a skilled problem solver and can find clarity in the biggest, most challenging problems
• You understand the value of both quantitative and qualitative research as input to problem-solving and defining winning products. You’re excited about tackling big opportunities and comfortable with ambiguity
• You are both an excellent individual contributor and mentor for others, effective at rallying teams to collaborate and deliver against business-critical goals

• You are a concise and effective communicator and are comfortable managing and leading discussions with senior executives.
• You are a passionate advocate for your product, authoring external content and representing the business in client discussions and industry forums

• You act as an owner not just for your product but for the broader org, teaching others and building a great culture of product excellence

• Work with the greatest talent in town. Our recruitment process is tough but diligent. We’re constantly aiming to implement our value of “raise the bar” and setting high standards for our Rokt’stars. This is essential in our high-performing, high-grow culture where we strive to bring in the brightest and best talent. Our teams thrive by challenging the status quo and we encourage all of our teams to unleash their desire to achieve something bigger.
• Join a community. At Rokt we’re a community of curious explorers. We’re not afraid of venturing into uncharted territories. We work together as one single, aligned team. We value diversity and transparency which is why we support a number of internal employee resource groups including an EDI steering committee, Rainbow Rokt which empowers our LGBTQIA+ Rokt’stars, Womxn who Rokt promotes gender equality in tech, and more.
• Accelerate your career. We want you to unleash your full potential. This is why we have an annual ‘Level Up’ allowance of $5,000 that gives Rokt’stars the ability to take courses, attend events, go to training, and more to help our great employees become even better leaders.
• Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We even incentivise individuals to utilise their PTO with “High 5” days, an additional 5 days of PTO when you’ve used 75% of your allotted annual paid leave. We also offer a paid Rokt’star Sabbatical for employees who have been with us for 5 years or more.
• Stay happy and healthy. Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! Rokt offers a monthly allowance to use on a gym membership or online fitness classes. We also provide all Rokt'stars access to free 1:1 coaching, therapy and digital mental wellness resources.
• Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone is rewarded.
• See the world! We want our Rokt’stars to enjoy the ride. As we aim to bring meaning and fun to our everyday work, we host global all-staff events in amazing locations (Phuket, Thailand in January 2020, Hawaii in May 2022, and Whistler in 2023). As we strive to build a community of curious explorers, we also offer generous relocation packages for those interested in moving to another Rokt office. We have bustling offices in great cities including New York, Sydney, London, Singapore, and Tokyo.
• We believe we’re better together. We love spending time together and are in the office most days (most teams are in the office 3-4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.
• We believe in equality. Rokt is an Equal Opportunity Employer and we know our collective strength comes from how different we all are. We encourage you to apply for one of our open roles—irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, colour, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.

Salary Range - $225,000 to $270,000 AUD per year plus equity and benefits

#LI-Hybrid

Welcome to CT, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO, Adam Centorrino, is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here’s what you’ll be doing:

Transition and Change Management for critical projects.

Experience Skills Sought

• Demonstrated change management experience

• Proven project management processes and practices in a change management environment

• Excellent stakeholder engagement is required

• Understanding of scheduling

• Ability to develop relationships

Estimated start date

ASAP

Initial contract duration

6 months

Location of work

SYDNEY

Working arrangements

Working from Sydney Office.

Security clearance

Must have NV1

Security Clearance: Must have active NV1 clearance.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world.

Reporting into the Compliance Operations Manager you will understand the value the compliance operations functions have in delivering key business objectives and have the foresight to spot opportunities to innovate and develop new ways of operating.

Our Principles

AMBITION: We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery

RESPONSIBILITY: We get involved, bring our perspective and are always open to new ideas. We take personal responsibility

COMMUNITY: We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

WHAT YOU’LL DO

Great Attention to Detail: Conduct Customer Due Diligence and Enhanced Due Diligence for new corporate and consumer relationships

Strong Investigative Skills: Complete ongoing monitoring of customer relationships on the back of trigger events or through their regular review cycle. Investigate transaction monitoring alerts and evaluate whether they are unusual or suspicious

PEP & Sanctions Screening: Review PEP and Sanction screening referrals for clients and beneficiaries at registration and transactional level in line with Xe’s policy

Analytical & Trends: Analyse transaction data and fraud metrics to determine trends and indicators which may assist in detecting and preventing online fraud

Operational Compliance:

• Remain up to date on Xe’s core business activities and assist in the analysis of proposed business initiatives from a compliance operations perspective
• Provide day to day compliance operations assistance and support to wider teams within Xe
• Act as a contact and reference point for Compliance Operations Analysts e.g. handling escalated queries
• Conduct training for new starters and analysts on an ongoing basis
• Provide walkthroughs of systems to internal and external stakeholders

Quality Control: Conduct Quality Control checks on Compliance Operations Analysts to ensure Xe maintains consistency and accuracy whilst striving for continuous improvement of the compliance operations function

Situational Adaptability: Maintain high levels of performance at all times including situations with challenging timeframes and complex situations and scenarios

Team Culture: Foster a positive, inclusive, collaborative team culture by maintaining open professional communications and being a team player

Process Improvement & Efficiencies: Strive towards continuous improvement of the compliance operations function

• Passionate about Compliance: At least 3 years’ experience gained working within a similar role within the FX/Payments industry or within a similar regulated organisation
• Effective Communicator: Excellent communication skills, ability to build relationships and communicate effectively
• Prioritisation & Organisation: Strong organisational skills to enable identification of required tasks and deadlines and planning and prioritisation of these tasks in an appropriate manner
• Customer focused: Client-focused approach with a passion for delivering excellence
• Adaptable: Ability to work as part of a global team, sharing best practice and working collaboratively to raise the bar across the organisation
• Fluency in English with confident verbal and written communication skills
• Ability to work flexible hours and possibility of evening and weekend work

Desirable:

• Expertise in using tools such as Compliance Catalyst, Actimize and Accertify
• ICA Diploma or Advanced Certificate in AML/Financial Crime, ACAMs

• Competitive market-based salary
• Annual Discretionary Bonus
• Superannuation
• Healthcare
• 20 days annual leave increasing with each year of service (capped at 25 days)
• Paid day off for your Birthday
• Discounted Euronet Employee Share Purchase Plan (ESPP)
• Plumm Mental Health and Wellbeing

Control Risks has an opportunity available for an experienced Security Operations Manager to work on-site with our client, a large Sydney-based institution, on an interim basis for 3 months beginning in January 2024. There is some potential for this role to extend further.

The Security Operations Manager will have a broad remit with responsbility for managing the day-to-day security operations, including incident response, crime prevention, operations centre management, risk assessments, operational plans for events, parking and traffic management, security advice and briefings, contractor management, safety and compliance, reporting and stakeholder engagement.

The Security Operations Manager reports to the Senior Manager, Security Operations and has four direct reports.

Specific accountabilities for this role include:

• Support the Senior Manager, Security Operations in managing the contracted guarding services
• Oversee the Security Operations Centre, Concierge and Security Office functions to ensure compliance with protocols and procedures and that supporting systems are functioning as required.
• Respond to security and emergency related incidents as required to coordinate and provide specialist security advice on response strategies.
• Develop regular exercises in conjunction with the Emergency Management Team.
• Develop strong stakeholder relationships with key stakeholders that security work with on an ongoing basis.
• Develop and delivery of security and safety briefings during orientation weeks and as required thereafter.
• Ensure incidents are thoroughly investigated and reports are distributed in a timely manner to relevant stakeholders.
• Undertake risk assessments, develop operational plans, and attend planning meetings to support events, VIP visits, and scheduled activities that may impact operations.

• Relevant tertiary qualification and substantial experience managing security operations, ideally in a large complex organisation or an equivalent level of knowledge gained through any combination of education, training and experience.
• Must hold a 1A/2A NSW Security Licence.
• Excellent written and verbal communication skills, with high level of attention to detail for deliverables produced (includes strong report writing, documentation skills and ability to present effectively to a range of stakeholders).
• Proven ability to work under pressure with a high level of organisational skills to manage changing priorities and meeting deadlines.
• Be available to commence employment in early January 2024 and commit through to March 2024.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.