The Client Services function is primarily responsible for administering the completion of a customer’s life insurance application, which includes interviewing the customer, processing and finalising all aspects that relate to the electronic applications, which also includes all associated follow-up work. 

Key responsibilities include:  

• Process electronic applications and transfers, in accordance with daily/weekly allocation and quality targets.
• Manage the interview process with customers to record further information over the phone to finalise application process efficiently and effectively. 
• Proactively follow-up on client requirements as requested by insurance companies and/or the Team Leader, to ensure documentation is returned within agreed timeframes.
• Take the end-to-end lead with customers and ensure that customer queries are responded to within a timely manner to facilitate a speedy and quality completion process.
• Ensure all work is completed to agreed service levels and quality standards.

About the Opportunity

We are currently seeking a proactive and dynamic Analyst, Partnerships to join our experienced teams in Effective Philanthropy and Impact Missions. Reporting to the Head of Partnerships, Impact Missions you will be responsible for distilling and analysing user and market insights, and proving support to Impact Missions team members. You will understand and identify opportunities that are both user-centred, whilst balancing technical and commercial priorities.

Your day to day will include end-to-end management of collaborations, from undertaking research on prospective partners to systems management and reporting.

In addition you will:

• Work with Partnerships and Impact Missions team members to establish, manage, maintain, and track partnerships data.
• Monitor activities carried out under collaborations/partnership agreements including progress to milestones, reporting, learning outcomes.
• Coordinate, prepare and maintain quality control of internal reporting related to Impact Missions partnerships.
• Manage partner data and undertake analysis to provide insights on partnership portfolio.

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Bunbury team in our Fielders business as a Storeperson/Customer Service Officer. With a proud history starting in Adelaide, today Fielders manufactures and markets steel building products across Australia. We deliver customer-inspired outcomes that support architects, engineers, builders, installers and property owners in creating their vision.

Get ready for this exciting dual role that promises something new every day! Your mornings will start by attending customer service responsibilities at our Bunbury branch. As someone skilled in operating a forklift, you’ll be handling the unloading of incoming deliveries and loading up our products, ready to be despatched to customers. That’s not all – include general warehousing duties and you’ve got a day bursting with variety and excitement!

We are on the lookout for someone reliable and dependable to join our team. This role not only offers daily challenges but also opens the door to numerous career opportunities.

As part of our diversity and inclusion journey, BlueScope is aiming to increase the representation of women in our Operations workforce across our businesses. We strongly encourage female applicants to apply for these positions.

What Will You Do?

Your responsibilities will include:

• processing and managing customer orders, quotes and enquiries via face to face, online and over the phone as well as processing sales, using EFTPOS and handling cash
• efficient and accurate data entry and order taking, ensuring tasks are completed in a timely manner and systems are updated accordingly
• maintaining and enhancing relationships with external and internal customers including the Sales and Warehousing teams within the branch
• having high attention-to-detail and accountability ensuring positive impact to the business.

This is a Monday to Friday role, working a 38-hour week within the trading hours of 7am to 3pm.

More About You

A reliable and punctual individual with a passion for delivering excellent customer service and the drive to perform warehousing duties (training will be provided). Additionally, you will have:

• the ability to obtain a forklift licence (if you don’t already hold), further training will be provided on the job
• high level communication and customer service skills
• strong time management and proficient computer literacy skills in MS Office (training will be provided for in-house systems)
• a willingness to learn, a can-do attitude and a proactive approach
• a high level of safety awareness.

What’s in it for you

• Full-time permanent position
• Free secured parking onsite
• Ongoing training and career opportunities
• Employee benefits with discounts on health and wellbeing products and services
• Employee Assistance Program

For those eager to embrace a challenge and elevate their skills, this role could be just what you're looking for.

Together we can make a world of difference.

Applications close Friday, 8 March 2024

The Opportunity 

We are seeking a passionate and proactive Payroll Officer to join our People & Capability team. This role calls for someone with energy in spades, a positive disposition and a tendency to have fun at work.  As the Payroll Officer, you will be responsible for managing end to end payroll functions with the support of your team, as well as all the other fun tasks associated with payroll.

A day on the job will see you:

• Calculating and coding employee timesheets against relevant industrial agreements.
• Reviewing and processing employee reimbursements
• Entering of New Employees to the Payroll system
• Processing Terminations
• Maintaining Employee records
• Attending to employee queries relating to payroll and/or employment conditions.
• Attending to payroll calculations which may include but not limited to pay and leave entitlement accruals.
• Provide both regular and ad-hoc reporting as required to the wider business.
• Preparation and payment of fortnightly superannuation

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:
As Product Management Lead you will be responsible for the strategy, management and optimisation of certain products and services within the Business Payments product portfolio, with a specific focus on BPAY, PayID and the development of a new Confirmation of Payee service. Over time, product responsibilities may change or expand according to the needs of the team.  

As the business owner for the products/services within your portfolio you are responsible for developing action plans and identifying key initiatives to drive adoption and take up of the products/services and identifying opportunities for optimising performance and product enhancements.

This is what you’d be required to do:

• Execute on an agreed set of priorities for BPAY including identifying portfolio opportunities, operational process improvements and potential changes to product pricing 
• Focus on opportunities to drive take up and adoption of PayID and have business ownership for the development of the Confirmation of Payee service
• Be accountable for execution of strategies, action plans and key performance metrics for products under your responsibility, in close consultation with AP+ members
• Identify new product enhancements, including process improvements, to support the future growth and adoption of the relevant products and services
• Work with the AP+ Marketing team on product marketing plans and initiatives
• Work with AP+ Technology team to deliver on key product enhancements and operational improvements   

We’d love to hear from you if you have;

• Robust experience in product management/product strategy/ stakeholder management roles within the payments industry  
• Specific payments knowledge and experience including technical understanding, and ideally encompassing corporate and B2B payments. Knowledge of bank receivables products would be an advantage   
• Experience in analysing product/marketing data and customer insights  
• Demonstrated experience analysing and interpreting product, market and financial information including ability to understand commercial and pricing models, and make fact-based decisions 
• Excellent team collaboration skills and demonstrated ability to build strong relationships with key external stakeholders   
• Excellent communication skills, particularly written (presentations, articles, marketing collateral etc.) 
• Ability to translate strategy into operational and tactical activities, assess progress and adapt tactics and plans accordingly 
• Proactively solve problems to effect change, make informed decisions and take responsibility   
• Strong business acumen – commercial, pricing, competitor analysis 

What’s Next:

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 AP+ are not partnering with Recruitment agencies for this role.

We are currently seeking a part-time Sample Reception Officer to join our team in Shepparton. The role involves analysing soil, water, and air samples, overseeing and executing Sample Log-in operations, bottle preparation, handling various administrative tasks, and ensuring the provision of timely services with accurate logging and labeling of all samples.

Other key responsibilities in this role will include but are not limited to:

• Ensure samples are identified, labelled and stored correctly.
• Sub-sampling where necessary, packaging and preparation of samples for courier.
• Coordination and preparation of bottles and sampling supplies for clients.
• Transportation of samples / sampling supplies to and from client/lab/courier.
• Disposal of samples in accordance with appropriate procedures.
• General Administration (emailing documents, registering of samples etc).
• Monitor and record temperatures of samples and sample storage fridges.
• Ensure all samples are free of contaminants during log-in and sub-sampling process.
• Maintaining adequate stocks of consumables and clean / organised work area.
• Understanding of general laboratory QA/QC requirements.
• Perform other duties as directed by the Operations Manager or delegate.

Responsibilities will include but are not limited to:

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties,  dictation, invoicing and supporting the greater team in general.

NOTE : Due to the nature of work related to this position, employee will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian citizen.

What you get to do in this role

• Lead the team in achieving support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversee and participate in Change Management as it relates to Customer Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

The role:

Permanent full time administration officer, flexible working conditions based in our North Ryde office.

Key duties include:

• Working closely with the Customer Relationship Manager and Admin Assistant
• Client registrations
• Assisting with Customer monthly reporting
• Assisting with meeting customer service level agreements
• End of month billing
• Assisting with allied health case management
• Liaison with Benchmark allied health staff
• Customer account management tasks
• Setting up group education session
• Other general office admin tasks as needed

The Group Payroll Team works in partnership with all divisions of TSA to comply with all relevant employee legislation and regulations applicable to our industry.

As a Senior Payroll Officer in this team, you will be responsible for providing an efficient, effective, and high-quality payroll service to our employees. As a subject matter expert, you will guide and educate the payroll team as well as ensure lodgments are made in line with legislation and support the Group Manager Payroll where required.

Welcome to CT, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO, Adam Centorrino, is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here’s what you’ll be doing:

·       Work closely with the Sourcing Lead and the Program Office Lead in defining, scoping and managing the delivery of assigned outcomes.

·       Work closely with the EL2 Director in ensuring appropriate levels of engagement are being undertaken with existing IT service management teams.

·       Ensure that the Department’s future people, process and technology requirements for SIAM are identified, documented and addressed.

·       Work with all relevant stakeholders to develop any approach to market documentation for SIAM.

·       Undertake, as necessary, research and investigation into modern ICT services, practices and delivery models.

The SIAM Bundle Lead is responsible for contribution to the Department’s future Service Integration and Management approach and leading any subsequent approaches to market for these services. The SIAM Bundle Lead will lead a leveraged team of technical, commercial, and service delivery specialists, including the SIAM SME, to deliver assigned outcomes.

The successful SIAM Bundle Lead and SIAM SME will have a strong understanding of multi-vendor ICT operating models, contemporary development and service delivery frameworks and models, and contemporary service management toolsets and solutions. This includes:

·         Applying their knowledge of the following to various aspects of the program, including but not limited to the development of approach to market requirements for enterprise computing services, evaluating responses, agreeing solutions, and implementing contracted outcomes:

1.              how the services and solutions of individual suppliers are integrated together to deliver services and solutions to application owners, developers, and end users.

2.              contemporary SIAM and ITIL Service Management services and operating models.

3.              other contemporary development and service delivery frameworks and models such as DevSecOps and SAFe.

4.              contemporary service management toolsets and solutions, including public cloud toolsets and solutions.

contemporary enterprise operations toolsets and solutions, including application performance monitoring.

Estimated start date

Monday, 11 March 2024

Initial contract duration

12 months

Extension term

12 months

Number of extensions

2

Location of work

ACT

Working arrangements

Candidates MUST be located in Canberra, ACT and available to work a minimum of 3 days per week from the office located in Woden, ACT.

Security clearance

Must have Baseline

Maximum number of candidates per seller

2

Security Clearance: Must have active Baseline clearance.

The SIAM Lead will have:

·       Significant demonstrated experience in implementing large scale Government ICT outsourcing arrangements, including experience in requirements development, tender evaluation, contract negotiation, and service implementation.

·       Significant demonstrated experience in implementing SIAM services across large scale ICT delivery environments, including within Government.

·       Demonstrated experience with service management and enterprise operational toolsets and solutions.

·       Strong stakeholder engagement and change management skills to facilitate smooth transitions and minimise disruption.

·       Ability to collaborate with technical and non-technical teams to identify gaps in strategy, delivery, and capability, resolve complex issues and seek consensus.

·       The ability to lead relevant workshops and technical discussions to produce a consensus view or outcome.

·       Strong written and verbal communication skills to effectively communicate to stakeholders, executive and technical staff. Ability to develop clear and concise documentation for inclusion in future approaches to market. The ability to clearly articulate requirements, expectations and outcomes is essential.

·       The ability to present information and communicate expectations across conflicting priorities/workloads.

·       Ability to work under pressure with close attention to detail. This includes the ability to plan, coordinate, and track the progress of various activities within agreed timelines.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

Title:

The Company