INTERNAL ROLE ONLY

Exciting Opportunity available as the Front of House Team Support Officer

Do you have strong attention to detail? Do you have excellent understanding of current process documentation? Then look no further – this role is for YOU!

APPLY NOW and do not miss out!

Number of positions - 2

Start Date - February 12th and January 29th, 2024

Duration - 2 months

About The Opportunity

As a Team Support Officer, this role will see you as a subject matter expert, fielding & responding to questions from the team in timely and professional manner. Reporting to FOH Team Leader and working along to identify & deliver training needs across FOH for both new & existing employees.

The role plays a critical part in our endeavor to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge

What Next?

If this sounds like a good match then please submit your Expression of Interest. Please provide a summary outlining your current role, duties and why you are interested in this opportunity. Please ensure you speak to your manager before applying to ensure this fits in with business requirements.You will be contacted Talent Acquisition Partner, to understand more about your application.

Applications close on Friday 19th January'2024.

Reporting to the Operations Manager, you will have the responsibility for maintaining the building, plant, equipment, fixtures and fittings throughout the hotel to the required standard as per the hotel’s needs. You will ensure a pleasant and safe environment for all guests, visitors and employees.

Your daily responsibilities include, but are not limited to are the following:

• Inspect all areas of the property for safety issues and take immediate corrective action.
• Assist guests regarding property facilities in an informative and helpful way.
• Undertaking general repairs and maintenance as well as preventative maintenance programs throughout the Hotel. This includes basic plumbing, air conditioning service and repairs.
• Pool maintenance including use of chemicals and water treatment.
• Servicing of plant and general equipment as directed.
• Ensuring all painted areas are maintained and in good order.
• Performing duties relevant to experience and trade as applicable and perform other maintenance related tasks as required.

• Supporting the day-to-day delivery of appointments
• Responding to and actioning the day-to-day general administrative, scheduling, and booking queries via phone, inbox and online booking system
• Utilizing custom software program to support the delivery of services
• Working with the Customer Relationship Manager to respond to specific Customer requests
• Supporting additional service delivery tasks as required including, invoicing, file preparation, and other administrative tasks as required
• Engagement with Customers, Consultants and Colleagues to ensure outstanding service delivery

The Company

Redox is a ASX listed, leading raw material and ingredients distributor with 16 regional offices throughout Australia, New Zealand, Malaysia, and United States of America. Established in 1965 with more than 400 staff and sales totaling $1.26B last financial year, we bring the best products from around the world to clients in over 170 unique industries. More than just a job, start your career with Redox today.

The position is responsible for:

• Processing customer orders via Redox’s in-house system
• Provide phone/email support for customer service enquiries
• Confidently liaise internally and externally with our transport, warehouse and sales team to ensure our customer
  deliveries are completed in a timely manner
• Other administrative tasks such as Reception relief

The ideal candidate will have:

• Previous experience in an office setting

• Possess excellent time management & organisation skills and high attention to detail.

• Polite and professional phone manner

• Excellent verbal and written communication skills

Training on our customised in-house system will be given however experience in a similar customer service role and administrative skills would be looked upon favourably.

Rewards & Benefits

• Salary package inclusive 17.5% leave loading
• Bi-annual company performance bonus
• Annual Salary review
• Lunch provided daily onsite
• Joining a friendly and supportive team at a time of great opportunity and growth
• Secure onsite parking

How to APPLY

Apply online through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.

All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

NO AGENCIES

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

At AP+, we rely on a meticulous financial system to drive our business forward. The Accounts Payable department keeps that system running smoothly by managing cash flow and paying vendors and suppliers. We are searching for a skilled financial specialist to join our AP team to help process, track, and record payments in an accurate, efficient, and timely manner.

This role calls for someone with a keen eye for detail, willing to work independently and with a passion for financial excellence.

You will be responsible for:

• The end to end Accounts payable process
• Coding and matching invoices to Purchase Orders
• Credit card and bank reconciliations
• Supplier & internal query resolution
• Assist with month-end procedures
• Monitoring Finance mailbox

In order for you to be successful in the role, you’ll have:

• 2+ years of proven experience in an Accounts Payable position
• Experience with credit card and bank reconciliations
• Excellent attention to detail and accuracy
• Effective communication and interpersonal abilities
• Previous experience with NetSuite desired but not essential

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 AP+ are not partnering with Recruitment agencies for this role.

The Company

Redox is a ASX listed, leading raw material and ingredients distributor with 16 regional offices throughout Australia, New Zealand, Malaysia, and United States of America. Established in 1965 with more than 400 staff and sales totaling $1.26B last financial year, we bring the best products from around the world to clients in over 170 unique industries. More than just a job, start your career with Redox today.

The position is responsible for:

• Processing customer orders via Redox’s in-house system
• Provide phone/email support for customer service enquiries
• Confidently liaise internally and externally with our transport, warehouse and sales team to ensure our customer
  deliveries are completed in a timely manner
• Other administrative tasks such as Reception relief

The ideal candidate will have:

• Previous experience in an office setting

• Possess excellent time management & organisation skills and high attention to detail.

• Polite and professional phone manner

• Excellent verbal and written communication skills

Training on our customised in-house system will be given however experience in a similar customer service role and administrative skills would be looked upon favourably.

Rewards & Benefits

• Salary package inclusive 17.5% leave loading
• Bi-annual company performance bonus
• Annual Salary review
• Lunch provided daily onsite
• Joining a friendly and supportive team at a time of great opportunity and growth
• Secure onsite parking

How to APPLY

Apply online through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.

All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

NO AGENCIES

Although no two days are ever the same, there are some things that as a cash office responsible you can expect to be involved in, including 

• Offering customers a high level of service, through styling advice, product knowledge and store experience 
• Opening and closing the store and supporting the other members of the management team when required 
• Processing and banking daily sales 
• Inputting payroll 
• Taking ownership for the store audit result and training others on store operations 
• Receiving and processing deliveries 
• Replenishment 
• Being a COS brand ambassador and providing the best experience for our customers 

Job Description

We are currently seeking an experienced Building Manager to join our Company, for a long-term stable opportunity to support our team across sites located around the Sydney CBD and eastern suburbs.

To be successful in this role you will be an outstanding communicator and administrator who enjoys the balance of office administration with the activity of site and contractor supervision, project management and issue resolution. You also have the following attributes:

• Emotionally mature person with a positive attitude, responsive to the client's needs and able to effectively manage different personalities.
• Professional presentation, self-motivated, resilient, and efficient
• Works well as a leader and a member of a team
• Capability of following quality management procedures and company policies

Terrific opportunity to join a high performing team and work within a collaborative, and professional environment to unleash your potential!

Major responsibilities will include:

• Successful management of contractors, consultants, and coordination
• Extensive liaison with Owners, Residents, Strata Managers and Committee Members
• Proactive implementation of preventative maintenance programs
• Undertaking reactive repairs including logging, acting, and responding
• Scheduling and arranging statutory certification and inspections of common property.
• Compiling detailed progress reports and maintaining comprehensive records & database
• Act on behalf of the Client in relation to WHS and environmental requirements such as contractor induction, reviewing contractors Safe Work Method Statements and other duties that may be required to ensure the site is a safe place to work and live.

Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests. This role also includes assisting the Building Manager to maintain the site.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
• Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.
• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
• Distributing and securing all resident keys, security devices and parcels or dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.
• Ensuring entry and lifts are tidy and presentable.

Working hours: Monday to Friday from 3pm to 11pm.