• Lead, manage and promote people management practices to achieve success through excellent stakeholder relationships and continuous service improvement activities for the region including, but not limited to: 

• Coordinate, develop and implement HR solutions that address key workforce challenges.  

• Use HR knowledge to shape both strategic and operational advice to meet business needs.  

• Proactively develop and sustain relationships across the business to ensure comprehensive understanding of opportunities and challenges faced and people management development opportunities. 

• Support business units with succession planning.  

• Develop and lead best practice across end-to-end employee life cycle. 

• Policy development and documentation. 

• Reward & recognition strategies.  

• Drive retention strategies through strategic human resources business partner relationships. 

• Ensure appropriate communication at all levels. 

• Lead and guide manager in the resolution of performance and employee relations matters. 

Our client’s success is our success. And you make it happen 
 
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like the New Payments Platform (NPP) and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Business Analyst to join our Disputes squad within our Shared Services team.  

Shared Services refers to the domain within our Product Division that has business ownership and accountability for the common assets and functions used within the Product Division. Shared Services is complex. As the link between other product domains, we are the business owner of over 40 applications.  

Reporting to the Senior Product Manager, the Business Analyst will support the integration of business needs with technology solutions through analysing information, understanding the requirements of stakeholders and vendor partners to define effective solutions. 

About the Role: 

• Work with stakeholders to understand needs, manage conflicts, and validate requirements.  

• Form and maintain effective relationships with third parties such as Vendors, Outsourced Partners, Business Partners and Clients  

• Organise and synthesize stakeholder information, apply analysis techniques, and ensure artefacts meet quality standards.  

• Capture, manage, and communicate requirements, ensuring traceability and alignment with business needs.  

• Prepare and present business analysis artefacts according to Community of Practice (COP) standards.  

• Collaborate on cost & time estimation for business analysis tasks and support Go-Live plans and activities.  

• Maintain effective relationships with stakeholders, vendors, and clients to support project goals and business value  

• Perform value stream mapping and user story mapping to illustrate end-to-end business processes and identify improvements. 

• Understand TDD and BDD concepts to support end-to-end quality engineering outcomes through well-defined user stories and artefacts. 

About You: 

• At least 3 years' experience as a Business Analyst in the IT industry within the Banking or Financial Services industry, payments experience highly regarded.  

• Tertiary qualification in Computer Science, Information Systems, Business studies or equivalent 

• Advanced presentation and communication skills  

• Proven experience in delivering results to meet customer expectations 

• Certification of Competency in Business Analysis (CCBA), IIBA, CBAP or BABOK qualifications. 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

• Lead, manage and promote people management practices to achieve success through excellent stakeholder relationships and continuous service improvement activities for the region including, but not limited to: 

• coordinate, develop and implement HR solutions that address key workforce challenges.  

• use HR knowledge to shape both strategic and operational advice to meet business needs.  

• proactively develop and sustain relationships across the business to ensure comprehensive understanding of opportunities and challenges faced and people management development opportunities. 

• support business units with succession planning.  

• develop and lead best practice across end-to-end employee life cycle. 

• policy development and documentation. 

• reward & recognition strategies.  

• drive retention strategies through strategic human resources business partner relationships. 

• ensure appropriate communication at all levels. 

• Lead and guide manager in the resolution of performance and employee relations matters. 

• Lead, manage and promote people management practices to achieve success through excellent stakeholder relationships and continuous service improvement activities for the region including, but not limited to: 

• coordinate, develop and implement HR solutions that address key workforce challenges.  

• use HR knowledge to shape both strategic and operational advice to meet business needs.  

• proactively develop and sustain relationships across the business to ensure comprehensive understanding of opportunities and challenges faced and people management development opportunities. 

• support business units with succession planning.  

• develop and lead best practice across end-to-end employee life cycle. 

• policy development and documentation. 

• reward & recognition strategies.  

• drive retention strategies through strategic human resources business partner relationships. 

• ensure appropriate communication at all levels. 

• Lead and guide manager in the resolution of performance and employee relations matters. 

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are getting ready for a massive 2024 and scaling at pace, making this the perfect time to join CreditorWatch.

Your Role & Team

Are you a hunter? Do you enjoy prospecting and closing on deals? Then this is the role for you.

This is a pure B2B Business Development role, that is responsible for the entire 360 sales cycle from initial prospecting and hunting through to closing out new opportunities across our Corporate Segment – this accounts for businesses across any industry vertical with an annual turnover ranging between $25M-$250M.

You will be responsible for building out your patch and prospect list, in turn taking prospects through a structured sales cycle which includes an initial cold outreach (phone, email, LinkedIn), booking in and facilitating meetings and demos (online/ face to face) and finally closing deals and onboarding new logos before introducing and handing over to the appropriate Account Manager.

As we are experiencing rapid growth, it makes this role a ‘Doers’ role. As a result, you’ll be required to roll up your sleeves to get the job done. And don’t worry, you’ll be rewarded for your hard efforts.

This role reports directly to the VIC Sales Manager and is a full-time opportunity offering hybrid working conditions out of our Sydney CBD Office.

Please note, by applying you will be entering our talent pool and we will reach out down the track once a role becomes available.

Some of your responsibilities include and are not limited to:

• Prospecting and acquiring new business via outbound phone calls
• Booking demos with prospects on a daily basis (Teams and face to face)
• Conducting tailored discovery in order to propose appropriate solutions
• Utilisation of Salesforce CRM to manage activity and accurately forecast
• Ability to work autonomously to a regular cadence of calls and meeting sales activity
• Achieving revenue targets evaluated on new monthly recurring revenue (MRR) sales
• Collaborating with key internal stakeholders to drive a high level of customer engagement and satisfaction
• Training newly onboarded customers to maximise utilisation, cross sell opportunities and reducing overall churn risk

Our ideal candidate

To be successful in this role, you’ll have a few years of sales experience under your belt, ideally within the B2B (and tech) space. You’ll have strong communication and problem-solving skills which will enable you to have the right conversations to then uncover the Customer’s needs and provide strong solutions. In short, you need to be resilient, ambitious and nurturing in your approach. Oh and if you’ve used Salesforce in the past, awesome – that will score you some extra points.

More than just work