Customer Experience Manager  | Dan Murphy's Albury/Wodonga | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential 
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
 

Your Career

We are in search of a Manager for Workplace Resources in Australia, someone who thrives in both independent work and collaborative efforts within a collegial team environment, especially within a fast-paced and dynamic company.

As the Manager of Workplace Resources for our Australia offices, you will be responsible for leading and developing the WPR department, encompassing facilities management, leasing, project management, and contract management. Your role will also involve space planning, overseeing moves, additions, changes, and restocking activities. Financial management will also be a vital aspect of your responsibilities. 

You will collaborate closely with the Safety and Security teams to support Environmental, Health, and Safety programs, forging a strong partnership for effective operations.

You can also expect to engage in domestic and international travel approximately three times a year. This individual will play a crucial role in responding effectively to emergencies or urgent issues, even outside regular working hours, ensuring a swift and appropriate emergency response, whenever necessary.

Your Impact

• Leading a WPR department in a fast-growing dynamic environment
• Balancing the demands of clients, other WPR functions, and other support departments whilst managing a combination of internal and outsourced resources to produce consistently excellent results
• Full cycle coordination and planning services such as reception, security, maintenance/repairs, mail, shipping/receiving archiving, cleaning, catering, waste disposal, and recycling
• Professional supplier management in a corporate/commercial environment
• Solid experience implementing existing and developing new processes/policies/procedures
• Planning the best allocation and utilization of space and resources
• Leasing activities such as renting new space, lease renewals, and renegotiations
• Project management (hard, soft services, and construction projects) and supervising and coordinating the work of contractors, ensuring minimum disruption to core activities
• Execute and prepare tender documents for signing off contract in line with company policies and involving the right stakeholders
• Ability to create and manage operational budgets and calculate and compare costs for required goods and services
• Success in this role involves an ability to think critically and creatively, plan and execute effectively 
• Customer obsessed with a focus on experience - daily engagement with leadership
• Identify and drive workplace initiatives, which automate and optimize our processes
• Develop teams, optimize employee engagement, and enhance our growth outlook

What you'll be doing:

As an Assistant Manager, you will lead the team across all areas of Front Office and play a crucial role in providing a first-class luxury experience for our guests. You are able to manage your time and can handle juggling numerous tasks at once. You have an outcome driven approach to performance and results. This pivotal role demands an individual with a meticulous eye for detail, exceptional leadership capabilities, and an unwavering dedication to excellence.

Key responsibilities include:

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day. 
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Take responsibility for the health and safety of all patrons, guests and staff members.

* GROW WITH GYG * EARN OVER $70,000 PLUS SUPER

As the Assistant Restaurant Manager, you’ll be responsible for supporting the daily management of the restaurant. You will be leading the team through busy service periods, crew training, proactively improving guest experience, and supporting inventory and financial management as required.

We appreciate experience comes in many shapes and sizes, what we mean specifically is;

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Passion for inspiring, leading and developing your team

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Exceptional company culture
• Career growth – Australia and internationally
• Opportunity to become a franchisee
• Quarterly bonus scheme
• Free uniform

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation.

The Client Services Manager manages the Service Desk and End User Services teams across Melbourne and Canberra to ensure Corporate IT services and support are provided to Leidos Australia staff. 

You will also be required to work closely with local and global CIO Services and Corporate Information Security (CIS) teams to deliver a consistently high level of service, and liaise with local business leadership to understand and champion specific business requirements as part of local and global project implementations.

Additional components of the role:

• Manage a broader team of End User Services (EUS) support staff, Service Desk staff and ITAM staff, allocate resources based on business requirements;
• Perform incident, problem and change management, project implementation and BAU activities as required;
• Keep track of team activities and report progress to management;
• Participate in Continuous Improvement initiatives to streamline processes, improve efficiency and meet business demands;
• Contribute to solving complex technical problems and ensure the completion of programs and projects relevant to both the Service Desk and EUS;
• Oversee procurement of hardware and software and maintain tracking of system wide software;
• Oversee minor asset and workstation asset database management;
• Manage software and hardware budgets;
• Develop and manage relationships with vendors, suppliers and customers;
• Ensure system documentation and performance levels are maintained at all times, and
• Some interstate travel may be required
• Other duties as required.