The position:

Reporting directly to the General Manager as part of our Leadership Team, you will be responsible for overseeing the venue's large scale Food & Beverage operations.

We are looking for a natural leader passionate in Food & Beverage who will inspire, innovate and empower those around them whilst being responsible for driving the financial success of the department with proven ability to lead a high performing team.

This role is instrumental to the Leadership Team of the Hotel as we continue to grow our business and provide a unique offering to our customers and team. With an eye for detail and a flair for creativity you will lead the team in providing a high level guest experience.

Responsibilities include:

• Managing the Food & Beverage operations for our hotel. Including: First Edition restuarant, Room Service, Minibar and Conference & Events.
• Co-ordination between the Food & Beverage team and other departments to ensure successful communication of all relevant information.
• Preparation of monthly reports. Including: forecasting, budgeting and analysis of monthly results.
• Stimulating customer-focused service and taking it to the next level
• Taking ownership of all guest feedback and leading the change.

Reporting to the Executive Assistant Manager as part of our leadership team, you will be responsible for running the hotel’s Food & Beverage operation, including restaurant, bar, in-room dining and events. This hands-on leadership role is both operational and strategic, requiring someone who can balance service delivery with administrative responsibilities and collaboration across departments.

Responsibilities include:

• Hands-on operation of our F&B outlets, connecting with guests, and supporting your team to provide an exceptional level of service
• Coordination between the F&B team and other departments to ensure clear communication and effective problem solving to ensure guest satisfaction
• Ensuring the smooth running of conferences and events
• Rostering, coaching, cost control, inventory management and preparing reports for senior management

If you come from a background in restaurants or hotels, have a passion for creating memorable guest experiences and have experience in banqueting and/or bar operations, together with demonstrated leadership skills, we would love to hear from you.

We're currently hiring Food Services Assistants for immediate start in casual positions at St Ann's.

About us: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect. Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

About the Role: Under the direction of the Chef/Cook, the Food Services Assistant is responsible to contribute to the implementation, monitoring and evaluation of the Food Safety Program (FSP); and the provision of a variety of quality food and beverages to meet the resident’s individual needs and preferences.

Key Duties:

• Contribute to menu planning to meet the resident’s needs and preferences.
• Preparation, serving, presentation and delivery of food and refreshments in accordance with the FSP.
• General cleaning in accordance with the FSP.
• Assist with the monitoring and recording requirements of the FSP. Examples include recording temperatures and receipting goods.
• Ensures the friendly and timely delivery of meals and refreshments to all residents.
• Report any concerns/difficulties experienced with care recipients in relation to food and beverages to the Registered Nurse In Charge

Essential: 

• Food Handling Course.
• Current National Police Certificate (or ability to acquire).
• Experience in residential aged care food services.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Learning, development, and growth opportunities.

Our purpose: To care for the elderly in our communities in an environment of respect, value, and belonging.

We are in search of an experienced Cook to join our catering department at our St Ann's home in Hobart, Tasmania. This position is offered on a casual basis.

About Us: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect. Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The Position: The Cook will work under the guidance of the Chef Supervisor to prepare, cook and serve nourishing, palatable and attractive in house meals for residents which are consistent with the guidelines of the Food Safety Program. On a day to day basis this position shall report to the Chef Supervisor. Indirect reports shall include other organisational management representatives.

Key Duties:

• Assist with the day-to-day preparation, provision and presentation of an excellent standard of food and drink, ensuring that all meals are well accepted by the residents.
• Assist with the provision of special dietary requirements of individual residents; as specified by the dietician, speech therapist or clinical care team to ensure all nutritional and hydration needs are met.
• Ensure items of stock required are reported to the Chef Supervisor for ordering.
• Documenting, communicating, implementing, delivering and monitoring of the Food Safety Program (FSP) in partnership with the Chef Supervisor.
• Support all catering staff to ensure a clean and non-cluttered work environment is maintained and to regularly promote safe work practices.
• Plan and carry out his/her daily workload in an organised and professional manner; with or without supervision, as per the required duties on that day.
• Any other task not defined but within the employees skills, as directed by the organisation.

Essential:

• Food Handling Course.
• A certificate relevant to the role (e.g. Certificate III Hospitality – Commercial Cookery).
• Current National Police Certificate (or ability to acquire).
• Experience in residential aged care.
• Experience in Hospitality.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

We offer:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.

As a Food & Beverage Supervisor, you will be responsible for the following;

• The efficient running of the food and beverage service function to both meet and exceed customer needs and expectations with a focus on conference & events.
• Supervising and leading the team of food and beverage attendants in all areas such as; operations, employee engagement and training & development etc.
• Catering to the needs of all guests to ensure requests and needs are met.
• Liaising with relevant departments with regards to food & beverage distribution e.g. Kitchen.

We are currently seeking an experienced Food Services Assistant to join our team on a casual basis. We have different shifts available between 6.30 am - 7.00 pm 7 days a week. The position is based at our beautiful aged care facility in Warrnambool, Victoria.

Who we are: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect. Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The opportunity: Under the direction of the Chef/Cook, the Food Services Assistant is responsible to contribute to the implementation, monitoring and evaluation of the Food Safety Program; and the provision of a variety of quality food and beverages to meet the resident’s individual needs and preferences.


Key Duties:

• Contribute to menu planning to meet the resident’s needs and preferences.
• Preparation, serving, presentation and delivery of food and refreshments in accordance with the FSP.
• General cleaning in accordance with the FSP.
• Assist with the monitoring and recording requirements of the FSP. Examples include recording temperatures and receipting goods.
• Ensures the friendly and timely delivery of meals and refreshments to all residents.
• Participates in the ongoing quality review of the FSP.
• Report any concerns/difficulties experienced with care recipients in relation to food and beverages to the Registered Nurse In Charge.
• Any other task not defined but within the employees skills, as directed by the organisation.

Essential: 

• Food Handling Certificate.
• Current National Police Certificate (or ability to acquire).
• Experience in residential aged care food services.
• Experience in hospitality or catering.
• Good communication skills both written and verbal.
• Car and drivers licence.
• Flexibility to work across multiple shifts.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

Bistro Suzette, a distinguished French-inspired dining destination celebrated for its refined ambiance and culinary excellence, is inviting passionate and service-focused Food & Beverage Attendants to join our vibrant team. In this role, you will be responsible for providing exceptional dining experiences to our guests while maintaining the highest standards of service and professionalism.

• Greet and seat guests, ensuring a warm and welcoming atmosphere
• Take food and beverage orders accurately and efficiently
• Serve food and drinks in a timely and professional manner
• Maintain cleanliness and organization of assigned section
• Assist in setting up and breaking down dining areas
• Process payments and handle cash and credit transactions
• Communicate effectively with kitchen staff to ensure order accuracy
• Respond promptly to guest inquiries and concerns
• Adhere to all food safety and hygiene regulations
• Collaborate with team members to ensure smooth service operations
• Upsell menu items and promote daily specials
• Assist in maintaining inventory and restocking supplies as needed

• Undertake general waiting duties including taking orders and serving guests. 
• Receipt of monies and cash up of service periods.
• Work cohesively as a team member.
• Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
• Report any discrepancies in stock control.
• Ensure all checklists are completed prior to the conclusion of the shift.
• Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests. 
• Use every opportunity to upsell and maximise sales. 
• Serve items with flair and professionalism according to standards set by the Outlet Manager.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.
• Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

Bring your passion for food and beverage service to Brisbane's most prestigious and largest conferencing and events operations. We are seeking motivated and energetic individuals who are committed to delivering exceptional service at a range of high-end conferences and exclusive events hosted at our world-class venue.

• Deliver outstanding customer service to guests during conferences and events
• Work with your team to set conference rooms promptly and accurately to the specifications described on the function sheets
• Ensure client expectations are met, delivering food and beverage service that exudes luxury and aligns with Sofitel brand standards
• Take responsibility for your designated rooms or sections during service
• Ensure all food and beverages requirements are delivered on time and as specified
• Serve food and beverages in a professional and timely manner
• Maintain cleanliness and hygiene standards in all service areas
• Collaborate with kitchen staff and event coordinators to ensure smooth event execution
• Address guest inquiries and resolve any issues promptly and courteously
• Adhere to all food safety and responsible alcohol service guidelines
• Participate in pre-event briefings and post-event debriefings

• Lead by example to provide efficient, friendly and professional F&B service to all guests
• Direct the functioning of the F&B operation relating to employees, guest issues, brand standard audits, facilities, sales and costs, to ensure maximum departmental profit is achieved
• Develop and maintain positive relationships with employees, guests, local community members and vendors
• Maintaining effective communication, giving direction, training & development of staff, support, timely feedback and recognition of performance

We are seeking passionate and driven individual to take on the role of Food & Beverage Manager. 

As our Food & Beverage Manager, your responsibilities will include (but not limited to):

• Manage all team members in all aspects of the daily operation of the outlet, providing the necessary assistance where required;
• Ensures that approved service sequences and standards are established and maintained at all times;
• Trains, develops and monitors all team members to support succession planning;
• Oversees rosters, payroll budget, control costs to maximise profitability;
• Actions other duties as may be prescribed from time to time due to operational needs.

We’re seeking a Food and Beverage Supervisor to lead our multi-faceted operation, ensuring exceptional guest service, staff training, and a supportive work environment. In this pivotal role, you'll use your expertise in food and beverage operations to lead by example and inspire your team. You will also support with recruitment, rostering, and payroll to ensure smooth and efficient operations.

If you're passionate about hospitality and excited to be part of a thriving team, apply now to help us create exceptional events and unforgettable moments at one of the Sunshine Coast’s premier resorts!

Bistro Suzette, a delightful French-inspired bistro located in the heart of Brisbane, is seeking a professional and customer-focused Food and Beverage Supervisor to join our team. As a key member of our food and beverage team, you will oversee daily operations, ensure exceptional guest experiences, and lead our front-of-house team to success.

• Supervise and coordinate all front-of-house operations, including dining room and lounge bar.
• Train, mentor, and motivate staff to deliver outstanding customer service and maintain high standards of food and beverage service
• Ensure compliance with food safety regulations, hygiene standards, and responsible alcohol service practices
• Handle customer inquiries, feedback, and complaints professionally and efficiently
• Collaborate with the kitchen team to maintain menu knowledge and communicate specials to staff and guests
• Assist in organising and executing special events and promotions
• Stay informed about Brisbane's dining trends and local food regulations

We are seeking a dynamic and customer-oriented Food and Beverage Supervisor for our In Room Dining department at our prestigious hotel in Brisbane, Australia. This role is crucial in ensuring exceptional dining experiences for our guests within the comfort of their rooms.

• Oversee and coordinate all aspects of in-room dining operations, ensuring high standards of food quality and service
• Lead and motivate a team of room service attendants, providing guidance, training, and performance feedback
• Manage guest orders, ensuring timely and accurate delivery while maintaining excellent customer service
• Monitor and maintain food safety and hygiene standards in accordance with local regulations
• Collaborate with the kitchen team to update and improve in-room dining menus
• Handle guest inquiries, special requests, and resolve any issues promptly and professionally
• Manage inventory, place orders, and control costs while minimising waste
• Create and adjust staff schedules to meet service demands and optimize efficiency
• Ensure proper maintenance and cleanliness of all in-room dining equipment and service areas
• Participate in departmental meetings and contribute to continuous improvement initiatives

Additionally, your responsibilities will include: 

• Providing exceptional guest service at all times
• Maintain standards of hygiene for any food handling and presentation
• Up keep knowledge of outlet and offerings
• Ensuring both guest  and work areas are cleaned and stocked
• Assist with drink service, food service and opening/closing the venue
• Liaise with F&B colleagues and with other departments in the hotel to ensure good communication

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.
• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.

An exciting opportunity for a Quality Assurance Specialist has become available within the National Buying department of ALDI stores, based in Minchinbury. This position is an 18 month full time fixed-term contract.

As a Quality Assurance Specialist, you will play an essential part in assessing and enhancing the quality of formulated products across various categories. Through testing, researching and product development you will provide our Buying teams with effective recommendations for continuous improvement of formulated products and ensure we continue to deliver a quality product to our customers.

What does the role look like?

• Collaborate with key stakeholders to develop, communicate and update QA requirements in accordance with ALDI standards and legislation
• Provide technical consultancy to the wider Buying teams and ensure they are kept up to date with changing compliance requirements/standards
• Develop, review and monitor product specifications and QA requirements considering mandatory standards, industry standards and in-house requirements
• Liaise with the suppliers' development/R&D and QA teams, testing laboratories and Buying teams on technical issues
• Work with the Buying teams and suppliers to continuously improve ALDI branded products
• Support the external assessment and approval of products, including contracted specifications, artwork and corresponding claims
• Monitor complaint trends and assess products and support relevant departments to manage customer complaints as required.

And the best part? Every single day at ALDI, you'll know you're making a difference, supporting our mission to help everyday Australians live richer lives for less.

We are seeking a motivated, energetic property professional to join our high performing Sales team based in our North Sydney office. This Executive level position presents itself as an incredible opportunity for an analyst, valuer or junior agent looking to transition their career into a commercial property and development site sales role.

You will work alongside the successful and experienced market leaders to maximise your income, build market share, and provide a clear pathway for career growth. Upon commencement you would gain immediate access to live listings, contacts and databases.

Already equipped with Commercial sales and/or leasing knowledge we will provide you with the scope, autonomy, and development to show the professional value you can truly add, supporting you with the most comprehensive tools and resources available to assist you in becoming a dominant player on Sydney’s North Shore.

As an Agent in our business, you will develop a wide network of professional investors and developers, and ensure that long-term relationships are maintained while new business is continually unlocked.

We are currently seeking an enthusiastic and driven Sales Executive to generate further business growth across the corporate, leisure and MICE markets at the Hotel Chadstone Melbourne MGallery. This role provides a unique opportunity to develop your skills and knowledge in the field of Hotel Sales & Marketing. It is ideally suited to a candidate who has studied Business and/or Marketing (or similar) and has some experience of the hotel industry.

Responsibilities include:

• Grow existing business and develop sales opportunities to develop new business. Identify and convert sales leads into new business opportunities.
• Sell all facets of the Hotel - including Rooms, Food & Beverage and Meeting & Events.
• Build and maintain relationships with new and existing clients
• Host and conduct familiarisations and site inspections for prospective and existing clients
• Maintain a high level of product and service knowledge to successfully explain and sell services and facilities to guests
• Maintain effective communication with the Director of Sales and Marketing, providing market intelligence on a regular basis and an understanding of competitor strengths, weaknesses and ongoing sales activities
• Assist, implement and monitor sales strategies across all market segments
• Participate and represent the hotel at key industry/trade events

• If you are looking to develop your philanthropy, fundraising and relationship management skills in in the not for profit space, look no further!
• Purposeful and exciting opportunity to make your mark!
• If you are passionate about making a difference this role is for you!
• Competitive Salary
• Hybrid work arrangement - WFH + head office in Chatswood

The Philanthropy Executive will work closely with the Philanthropy and Relationships Manager to develop and expand the philanthropy program across the organisation; particularly across State Government, Council, NSW Clubs and Trusts and Foundations Grants.  The Philanthropy Executive will also manage some significant Aspect philanthropic relationships and deliver integral Impact Reports. 

Please click here for the Position Profile.

As a Sales Executive for Nine, you will be responsible for campaign/deal sales across the Nine portfolio of Video, Display and Audio online assets, working across a client base of national brands.

In this diverse role, your primary function will be to support the Group Business Manager while working collaboratively with external stakeholders such as Agency Trade Desks, Media and Advertising agencies as well as internal stakeholders across the business.

The Nine commercial programmatic team is a vital component of the broader Nine digital organisation. With the digital ecosphere quickly pivoting to a world in which automation powers all inventory bought and sold, the Nine commercial programmatic team is responsible for generating revenue & maintaining external relationships with buyers. The Nine commercial programmatic team is also primarily responsible for educating all internal stakeholders around the world of programmatic.  

Day to day you will:

• Developing the revenue generated from the clients within your assigned patch through brief responses, proactive opportunities and analysis.
• Identifying success of campaigns through cross selling/up-selling opportunities
• Campaign & deal negotiation for efficient Programmatic buying as well as customer satisfaction
• Monitor delivery and proactively act on performance and progress against client goals
• Working with the Account Executive to generate, analyse and deliver ad hoc, end of campaign and quarterly delivery reports
• Proactive post analysis of advertising campaigns (in association with Programmatic Operations) to ensure continuous improvement 
• Meeting deadlines and quality measures in relation to preparing proposals and presentations for campaign briefs and meetings
• Build and maintain effective relationships with Trade Desks, Agencies and Clients
• Ability to represent the Nine brand out in market 
• Other duties as reasonably required

​​​​​​About the opportunity

Join our Xplor Gym Team as an Account Executive in Australia to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the General Manager for Xplor Gym, you'll help us launch our new Xplor Gym product into new territories, playing a pivotal role in establishing our presence and fostering meaningful connections within the fitness space.

Some of the other responsibilities include: 

• Identify, attract and convert business opportunities. Support new business by completing sales demos (remote & in person), contributing to marketing strategies and generating sales proposals.
• Researching and finding prospects, using online platforms (e.g. Instagram, LinkedIn), marketing lists and in person events.  This will include cold calling & emailing to grow and maintain a prospective pipeline.
• Achieve agreed revenue targets for each quarter, based on volume, revenue and margin. Provide recommendations for initiatives which help maximise financial/sales performance.
• Design a sales execution plan in alliance with Senior Leadership team and work with Sales Team to deliver this.
• Develop customer relationships and manage expectations throughout the Onboarding and Go Live phases to ensure a source of referrals and testimonials.
• Provide weekly reporting to the Senior Leadership Team detailing number of leads, demos, closed won and opportunities.

Location: In this position, you can work from home 100%, anywhere in Australia provided you have eligible working rights. However, there is a preference for Melbourne based candidates.

• Develop and execute integrated marketing plans for both Mercure Sydney and Ibis Sydney World Square.
• Manage and optimize digital marketing campaigns, including social media, email marketing, SEO, and PPC.
• Create compelling content for various channels, including websites, social media, newsletters, and promotional materials.
• Analyze market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
• Collaborate with the sales teams to develop and promote special offers, packages, and events.
• Establish and maintain relationships with external partners, such as advertising agencies, media outlets, and influencers.
• Organise and participate in promotional events and activities to increase brand visibility and engagement.
• Track and report on the performance of marketing initiatives, providing insights and recommendations for future campaigns.
• Stay informed about the latest industry trends and best practices in marketing and hospitality.

• Lead initiatives to foster a positive workplace culture and employee engagement.
• End-to-end recruitment activity, maintaining a strong talent pipeline.
• HRIS management, data entry and maintain employee records.
• Onboarding and offboarding, conduct First Day Inductions with new team members.
• Provide coaching and support to leaders on talent administration, training and performance management.
• Handle team member grievances with professionalism and sensitivity.
• Regularly review and update the hotel induction process to reflect changing conditions and ensure all new employees receive comprehensive training.
• Assist in reward and recognition programs, and delivering training sessions.
• Ensure health, safety and welfare of all staff is provided for and assist in the effective operation of the WHS Committee.

CGL – Retail Services is the retail marketing division of the Clemenger Group. With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.

About the Role:

If you are looking to launch your career in client/account management within Field Marketing, then this is the perfect place to kick start your career!

We are looking for a client focused and confident individual that isn't afraid of jumping straight into the deep end and working in a fast-paced environment. As the National Program Executive, you will build strong partnerships with internal and external stakeholders to achieve optimal service levels for the client.

Time Management, attention to detail, and juggling conflicting priorities are essential in this role; if you can work under pressure, you will find this role an interesting and challenging opportunity!

Benefits:

• An attractive total salary package is on offer
• Ongoing training and support 
• Individual professional development pathways
• Great company culture 

Primary Responsibilities:

• Develop and manage operational processes and procedures to ensure efficient and effective field and client timelines
• Communication management and supervision of client and field priorities
• Ensure timelines agreed between client and field team are adhered to
• Effective communication between client and field team to ensure desired outcomes are met
• Work closely with the Program Manager to develop and implement minimum reporting standards
• Understand patterns and risks in data and provide insights to Account Manager
• Manage Web based reporting site
• Present analysis and recommendations on areas of opportunity within the program
• Priorities tasks and manages time effectively to drive personal productivity
• Assist with ad hoc management / client requests where needed (store visits / follow up
• Manage client queries with urgency and is thorough and professional in follow up and communication
• Display resilience and perseverance when confronted by challenges and setbacks
• Radiate positivity to influence, build and drive effective relationships

About You:

• Previous experience in a Client or Sales Coordinator role is desired
• Previous field or retail experience will be highly regarded
• Ability to resolve issues, adapt to change and refine processes
• Strong IT skills (MS Office skills especially Excel)
• Ability to prioritise and manage time effectively
• High level of written and oral communication skills
• Strong attention to detail

What’s Next?

If you’re ready to join a high performing team in the retail environment, then APPLY NOW!

Please note only short-listed candidates will be contacted.