Two Circles is a global sports agency. We drive growth for sports properties by delivering deeper connections with fans, through the intelligent use of data and technology.

We work with some of the world’s biggest sports organisations – including the NFL, Premier League, Formula 1, AFL, Wimbledon and UEFA – and have been named Sport Industry Agency of the Year on more than four occasions.

A team of over 600 Two Circlers work from eight offices across the world (London, New York, Los Angeles, Kansas City, Miami, Paris, Bern and Melbourne) servicing our expanding international client base.

Data is at the centre of our approach - helping clients to get a better understanding of their customers and deliver insights that influence top-level decision-making. From there, we develop digital products and integrate data and technology solutions that grow audiences and revenue across ticketing, participation, sponsorship and media.

As part of our ongoing growth, we are expanding our product team and looking for an experienced Business Analyst to join our Melbourne office. We are looking for a great communicator and collaborator with experience working in Agile teams to deliver world-class digital products for our sporting clients.

You will be client facing and work as part of a cross functional team including designers, product managers, technologists and quality assurance engineers. The types of projects are varied, from websites and apps to marketing and data-focused products.

You will typically work in one of two phases:

- Discovery: helping our clients shape large digital products and technology projects, understanding the scope, technology and delivery approach, as well as the business case and rationale for investment. The nature of these projects varies significantly depending on the product, technology and client, but they always require a curious and diligent mindset, and a focus on ensuring we are bringing clarity to complex opportunities.

- Delivery: working as part of a team to build and deploy products for our clients. In this type of project, you will typically be responsible for running workshops and creating documentation and user stories ready for development. You will also be working closely with the engineers and testers to ensure the work delivered aligns with expectations.

This role requires an individual who brings energy, pragmatism and critical thinking to our clients, and you will also need to have a relentless focus on where client and customer value is. The role is hybrid remote, with two days per week in our office (located in Melbourne Central Tower) or at client offices desirable.

We value curiosity, clarity and attention to detail as the core capabilities of all members of our BA team. If this sounds like you, we would love to hear from you.

• A good level of experience in a business analysis role, with previous experience ideally in an agency/consulting context.

• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams, and directly with clients.
• Experience in utilising and implementing core digital technologies including CMS, CRM, VMS, data warehouse & middleware systems.
• A passion for digital products and technology, strong problem-solving skills with a flair for finding innovative solutions.
• Competent in utilising documentation and diagramming tools such as JIRA, Confluence and Lucidchart / VIsio.
• A working knowledge of accessibility standards such as WCAG, and experience including specific accessibility requirements in user stories, would be beneficial. 
• Experience in viewing, querying and analysing data using tools such as Azure Data Studio, Power BI and Postman.
• Ability to quickly break down big blocks of product and functionality into the required, outcome-based user stories.
• Ability to switch gears quickly as you continuously engage with business representatives, executives, project managers, designers, developers and QA resources.
• A curious and analytical mindset that makes you a great problem solver.
• A keen interest in sport or the sports business and real interest in the positive effects we have on our client’s businesses.

We are seeking a skilled Business / System Configuration Analyst to join our small transformation team and contribute to the successful implementation, configuration and maintenance of our proprietary in-house system. This is a great opportunity to join the team from the get-go as we start our build and transformation journey, you will play a crucial role in ensuring the system is optimized, secure, and aligned with business requirements.

The role will require you to have experience and deliver on the follwing:

• Structured and critical thinking to synthesise data from several systems and map those into receiving system. Understand transformation requirements.
• Collaborate with cross-brand / cross- functional teams to gather system requirements and translate them into configuration specifications.
• Configure and maintain system settings, parameters, and rules to ensure optimal performance.
• Work extensively with business to identify data which requires cleaning. Proactively solutioning how to lessen business load required to clean data.
• Troubleshoot configuration issues and provide timely resolutions.
• Collaborate with developers and system administrators to implement changes and updates.
• Facilitate business testing by providing test scripts, functional support, and being the conduit to capture issues for resolution by the development team
• Be proactive in identifying areas of process/technology improvement/innovation
• Document configuration changes, processes, and best practices.
• Participate in system upgrades and migrations.
• Ensure compliance with security protocols and data privacy regulations.
• Provide end-user support and training related to system configuration.
• Strong knowledge of system configuration principles and best practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities.

If you are passionate about system configuration, enjoy working in a dynamic environment, and want to contribute to the success of our in-house system, we encourage you to apply!

The value-add things you’ll be doing:

• Troubleshooting and debugging of complex issues and supporting major incident management activities, providing ongoing and meaningful updates to management and key stakeholders.
• Participate in the Post Incident Review process ensuring all appropriate facts are recorded accurately.
• Work closely with business stakeholders in understanding issues or enhancement requests.
• Working on changes and system enhancements to support the growth of the business.
• Represent Application Support changes at the Change Advisory Board (CAB) meetings and highlight any changes that might impact Production stability or availability.
• Provide regular ticket updates to the Application Support Manager and assist with monitoring and resource allocation of tickets in the support queues.
• Monitor and take appropriate, timely action to address proactive system monitoring alerts.
• Participate in the after hours on-call support roster for critical and high priority incidents.

Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role

This role is an integral part of the Group Finance team responsible for providing financial reporting and insights for the business. Focus areas of this role include partnering with members of our Group Executive team to prepare and provide financial results analysis and insights, enabling excellence in business performance of each respective function.  You will also collaborate closely with our Group Financial Controllership team on month-end and year-end financial reporting and you will manage the budgeting and forecasting process for your key Group functions.

This role will suit a highly engaged and curious individual, capable of clear communication, with a high level of commercial acumen, attention to detail and the ability to critically assess information to provide valuable, actionable insights.

What you do

• Partner with members of the Group Executive team to provide ongoing financial reporting and analytical support through delivery of regular functional performance reporting, key insights and ad hoc analysis
• Manage the month end process for allocated functions including ensuring that financial results are accurate, and reports are released with detailed insights on performance against expectations
• Lead the forecasting and budgeting process for allocated functions, ensuring the accuracy and critical analysis of all inputs and outputs, including timely communication with all stakeholders throughout the process
• Assist with the development of ad-hoc business cases supporting investment opportunities
• Assist the wider business in understanding performance drivers, performance against expectations and developing insights to assist key stakeholders in making informed decisions
• Identify and implement continuous improvements across finance processes including leveraging technology to enhance reporting capabilities, planning, and month end process

Our client’s success is our success. And you make it happen 
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Fraud Analyst to join our Fraud and Crime Monitoring team and help prevent high-risk and fraudulent activity across payments and digital banking channels.  
The Fraud Analyst is integral to the successful deployment of fraud rules, strategies and delivering optimal outcomes for our clients and their customers. The team is accountable for identifying new threats by analysing; complex data sets; behavioural data; and intelligence to test and implement fraud or scam monitoring strategies in various platforms. 
 
In this role you will be responsible for: 

• Detection of fraudulent transactions at the earliest opportunity and recommending strategies to reduce fraud. 
• Testing and Implementation of rules within detection systems to reduce fraud. 
• Validation of new and emerging data sets, including the proficiency of AI and Machine learning models 
• Investigation of complex events to drive the optimisation of rules and controls 
• Detection of common points of compromise, and mitigating the risk associated with such events. 
• Providing advisory services to our clients and key stakeholders within Cuscal. 
• Contribution to investigations of significant items and escalation to management 
• Identifying weaknesses in processes and procedures to improve fraud prevention strategy. 
• Delivering insights to Cuscal clients on fraud trends, strategic insights and KPIs. 

About You: 

• You have proven experience working with tools that deploy rules, including algorithms, Artificial Intelligence and Machine Learning - Fraud or scam experience highly regarded but not essential. 
• Understanding of relational databases and programming, minimum Python and SQL. Java experience is also highly regarded.  
• Proven ability to build and manage strong stakeholder relationships. 
• Analytical mindset and the ability to effectively problem solve. 
• Good knowledge of Microsoft Office tools 
• Excellent communication skills, written and verbal. 
• Highly resilient and demonstrated confidence in working in a dynamic environment. 
• A Graduate Certificate in Fraud or Financial Crime or equivalent and post-graduate qualifications in Finance, Computer Science, Data Analytics or Criminology will be highly advantageous.

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.