The value-add things you’ll be doing:
- Troubleshooting and debugging of complex issues and supporting major incident management activities, providing ongoing and meaningful updates to management and key stakeholders.
- Participate in the Post Incident Review process ensuring all appropriate facts are recorded accurately.
- Work closely with business stakeholders in understanding issues or enhancement requests.
- Working on changes and system enhancements to support the growth of the business.
- Represent Application Support changes at the Change Advisory Board (CAB) meetings and highlight any changes that might impact Production stability or availability.
- Provide regular ticket updates to the Application Support Manager and assist with monitoring and resource allocation of tickets in the support queues.
- Monitor and take appropriate, timely action to address proactive system monitoring alerts.
- Participate in the after hours on-call support roster for critical and high priority incidents.
