Total 11,241 Manager job vacancies in Option to work from Ringwood (Melb), Brisbane, Sydney, Canberra and Tasmania

The Customer Experience Team Leader is responsible for leading and ensuring the smooth day-to-day functioning of the Customer Experience team and managing escalated customer issues across all the brands that make up the Winning Group.

• Measure customer experiences through follow-up surveys, phone calls, and emails.
• Handle escalated customer issues and determine the appropriate resolution.
• Assist other departments with high-priority escalations, including tribunal and insurance matters.
• Lead and manage the team, ensuring the success and efficient workflow of individual members.
• Provide data reflecting work achievements and outstanding issues needing further attention.
• Maintain a professional and friendly manner with suppliers and team members.
• Identify and improve internal processes to enhance the customer experience.
• Respond to all customer calls and emails within an acceptable time frame.
• Ensure internal emails are sent out weekly.
• Respond to feedback on review websites with high standards.
• Accurately update all customer service records.
• Perform other ad hoc duties as required.
• Assist in recruiting, training, and managing Customer Experience team members.

We’re looking for a SMB Account Manager to join Procore’s Sales team. In this role you’ll serve as the main point of contact for existing SMB accounts while also leveraging your understanding of Procore’s products and processes to maximise renewals and expansion. You’ll collaborate with Customer Success, other Sales members, and Solution Specialists to maintain and expand our customer revenue base. 

This position is based in Sydney, Australia. We’re looking for someone to join our team immediately.

What you’ll do:

• Serve as the main point of contact for your geographic based territory by preserving and developing the customer relationship, highlighting the value of Procore and its product suite, and deepening the customer’s attachment to Procore
• Work cross functionally with Inside Sales Reps, Product Solution Specialists, and Customer Success Engineers to drive product adoption, ensure customer retention, drive increased spend on existing products (upsell), and lead attachment to new products (cross-sell)
• Research accounts, identify key champions, generate interest, and obtain business requirements
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
• Manage and maintain accurate leads, opportunities, and account information within Salesforce.com
• Achieve or exceed monthly and quarterly targets
• Coordinate internal resources to solve client’s issues and execution of service agreements
• Periodic travel to client onsite visits

What we’re looking for:

• BA/BS or equivalent experience preferred
• 2+ years of demonstrated successful software sales, preferably B2B
• Experience using a consultative, solution-based sales methodology desired
• Proven record of success in an inside sales based selling model
• Ability and resilience to work in a fast-paced sales environment
• Ability to develop trusted relationships
• Post-sale revenue expansion experience preferred
• Proficiency with Microsoft Office products and online collaboration tools
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proven ability to develop and manage pipeline and forecasting

We currently have an exciting opportunity for a passionate and creative Content Marketing Manager to join our team at Minor Hotels.

This newly created position will spearhead our content strategy, creation, and distribution efforts to enhance brand awareness, engagement, and lead generation. As a key member of our marketing team, this role will be crucial in developing high-quality, compelling content that aligns with our brand voice and marketing objectives.

Key Responsibilities Include: 

• Develop and implement a comprehensive content marketing strategy aligned with business objectives, encompassing the annual marketing campaign calendar, social media storytelling, website development, brand initiatives, and property-specific requests.
• Produce high-quality, engaging content across various formats, including imagery, photography, campaign design, social media, video content, and infographics.
• Identify target audiences and customise content strategies to effectively address their needs and preferences.
• Collaborate with the marketing team to ensure alignment of content initiatives with broader marketing campaigns and projects.
• Manage the content calendar to ensure a consistent flow of content that supports marketing and business objectives.
• Establish workflows and processes for content creation, review, and approval to ensure timely delivery.
• Ensure all content maintains consistency in style, quality, and tone of voice while being optimised for SEO and user experience.
• Coordinate and manage on-property shoots to capture relevant content.

As a Program Manager at Endava, you will lead large-scale digital transformation initiatives for our esteemed clients. In this role, you will collaborate with cross-functional teams to design and implement innovative solutions that enhance operational efficiency and improve service delivery. You will be responsible for managing project timelines, budgets, and stakeholder communications, ensuring alignment with clients' strategic objectives. Your expertise will be essential in navigating complex challenges, driving successful outcomes, and guiding our clients on their journey towards modernisation.

This is a full-time, permanent position with a hybrid working model, requiring regular travel between Sydney and Newcastle to service our clients in Newcastle. 

Responsibilities

Stakeholder Management:

• Cultivate and maintain relationships with senior stakeholders.
• Effectively resolve conflicts and negotiate to ensure project objectives are aligned.

 Program & Project Management:

• Supervise multiple programs, managing interdependencies effectively.
• Identify and mitigate risks across workstreams.

Financial Management:

• Oversee multi-million-dollar project budgets, ensuring strict financial control.
• Deliver accurate financial reporting and forecasts while managing financial risks.
• Experience in managing Time & Materials (T&M) or fixed-price contracts, ensuring successful delivery within scope, budget, and timeline.

Risk & Compliance:

• Develop and implement risk management strategies, ensuring adherence to regulations across different industries.

Change Management:

• Lead change initiatives, fostering alignment across teams and stakeholders.

Governance & Quality Assurance:

• Ensure that project activities meet the standards of highly regulated domains by establishing robust QA processes.

We're searching for a compassionate full time Care Manager. If you're fueled by the desire to create a meaningful impact in the lives of residents within a residential aged care home, seize this opportunity to lead with purpose and compassion.

About Us: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect. Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

Our purpose: To care for the elderly in our communities in an environment of respect, value, and belonging.

The Opportunity: The Care Manager is responsible for the coordination and delivery of quality clinical care to residents in accordance with contemporary practice. The Care Manager is responsible to plan, allocate and delegate duties and facilitate the delivery of care according to documented policies and procedures. The Care Manager will contribute to the effective administration of human, material and fiscal resource management according to budgetary requirements.

Essential:

• Successful completion of a minimum Bachelor Degree in Nursing (RN) for all aged care facilities.
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Minimum 3 years experience in residential aged care.
• Working knowledge of the requirements of the Quality Agency Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
• Sound clinical knowledge and skills in accordance with contemporary practice.
• Current National Police Certificate (or ability to acquire).

Desirable:

• Previous nursing management experience.
• Experience and involvement in accreditation processes.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we offer you:

• Competitive remuneration and benefits, including the 15% Aged Care Work Value increase.
• Attractive pay incentives, along with not-for-profit salary packaging.
• Up to $5,000 relocation allowance to assist with relocation (if applicable).
• Long-term job security in an industry resistant to economic fluctuations.
• A thriving, positive organisational culture that prioritises well-being.
• Abundant prospects for personal and professional growth through learning and development initiatives.