External Dispute Resolution Case Manager
The role
To provide support and advice to internal stakeholders on both a case by case and issue-orientated basis.
To be stakeholder advocates and provide trusted, thorough, impartial and empathetic dispute resolution.
To manage the investigation and response to customer disputes received directly from the Australian Financial Complaints Authority (AFCA), aligned to both business and customer requirements, ensuring that all communication meets code compliance and regulatory timeframes.
What experience youll bring
Knowledge
Working knowledge of relevant GICOP & RG271 legislative requirements.
Working knowledge of internal & external dispute resolution processes.
Working knowledge of AFCA processes.
Experience
Previous experience in dispute resolution, either insurance or finance.
Minimum of three years in dispute resolution role is highly regarded.
Negotiation, mediation or conciliation experience highly regarded.
Qualifications
... Click here to view more detail / apply for External Dispute Resolution Case Manager
The role
To provide support and advice to internal stakeholders on both a case by case and issue-orientated basis.
To be stakeholder advocates and provide trusted, thorough, impartial and empathetic dispute resolution.
To manage the investigation and response to customer disputes received directly from the Australian Financial Complaints Authority (AFCA), aligned to both business and customer requirements, ensuring that all communication meets code compliance and regulatory timeframes.
What experience youll bring
Knowledge
Working knowledge of relevant GICOP & RG271 legislative requirements.
Working knowledge of internal & external dispute resolution processes.
Working knowledge of AFCA processes.
Experience
Previous experience in dispute resolution, either insurance or finance.
Minimum of three years in dispute resolution role is highly regarded.
Negotiation, mediation or conciliation experience highly regarded.
Qualifications
... Click here to view more detail / apply for External Dispute Resolution Case Manager
