Total 6,634 Manager job vacancies in AUS, Sydney, 320 Pitt Street, New South Wales

• Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed
• Drive product adoption and usage of insightsoftware products and solutions to retain and grow revenue
• Craft effective strategies for customer retention, negotiate and secure renewal agreements, and facilitate the expansion of the use of our solutions within your customer base.
• Organize and execute and communication strategy for assigned customers, including emails, one on one meetings, monthly update calls and quarterly business reviews focus on overall customer health and adoption statistics, product reviews, and contractual status checks.
• Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders
• Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and deriving customer value from insightsoftware’s solutions
• Drive a seamless customer experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutions
• Lead one or more special projects to enhance Customer Success goals and processes
• Participate in cross-functional reviews of product lines
• Train and mentor on-demand talent

Achievements/Goals*

• Complete Onboarding process (90 Days)
• Assume responsibilities of management of customer portfolio
• Complete renewal process for portfolio
• Engage customer in COR and regular communication cadence

Participate in cross functional meetings

Head of Intelligence- Parental Leave Cover

Why is this an exciting opportunity?

Digitas is The Connected Marketing Agency, relentlessly committed to helping brands better connect with people through Truth. Connection. Wonder. With diverse expertise in data, strategy, creative, media, and tech, we work across capabilities and continents to make better connections and achieve ambitious outcomes through ideas that excite, provoke, and inspire. Curious and fully transparent, we are always examining real human behaviour to create authentic connections – between brands and consumers, clients and partners, and ideas and outcomes. We are a Publicis Groupe agency and play a key role in the Publicis Groupe’s industry leading ‘Power of One’ thinking.

The Intelligence team uses data-driven insights to fuel strategic growth for clients. We believe that data should never exist in a vacuum; instead, it should be put to work to bring the best ideas and stories to our clients.

To help with this, we’re looking for an outstanding Head of Intelligence—someone who can lead data-driven strategy to align with client goals, develop innovative solutions to solve marketing challenges, and collaborate with clients and Digitas leadership.
 

Sound like you? Read on.

The transformation you will experience

The Head of Intelligence is responsible for managing, enabling and overseeing a cross-functional team with the goal to deliver outstanding work profitably.   

Your scope will include:

• Lead and manage the Data & Analytics team, focusing on delivering exceptional, profitable work. 
• Build, maintain & refine existing and new data products and services that keep pace with client needs and data landscape. 
• Maintain service and product quality, ensuring alignment with client needs and commercial feasibility. 
• Promote easily digestible, actionable insights from data. 
• Strategise and implement data-driven decisions, aligning both agency and client objectives. 
• Mentor the team to foster growth, happiness, and commercial acumen.
• Making significant contributions to business development by leading new business initiatives and establishing relationships with prospective clients.
• Collaborating across functions, coordinating with general managers across Strategy, Creative, Technology, Media Planning and Project Management teams.
• Define transformative customer data strategies. 

• Advocate our data products/services compellingly to various stakeholders. 

What you’re looking for

• A chance to grow and learn within a supportive environment
• Career growth and development opportunities
• Opportunity to work on award winning products
• Tailored training programs and dedicated career manager

What type of person will be successful in this role?

• Preferably 13+ years in Data Strategy experience.
• Expertise in the digital world and a masterful understanding of multiple industries, including telecommunications, Automotive and CPG
• A strong knowledge of integrated marketing and CRM disciplines
• Exposure to audience-based marketing, and programmatic advertising
• Proven leadership ability and strong, impactful client relationship experience
• Experience managing a team of experienced employees
• Strong critical thinking and problem-solving skills
• Proficient in Data Science practices and converting analytics outputs into formulation of strategy.
• Knowledge in Audience Segmentation is an advantage
• Well versed in Business Intelligence including dashboarding and visualisation
• Stellar communication and presentation skills: we need someone who’s articulate, engaging and straightforward – and, above all, can effectively and convincingly translate unstructured business solutions into innovative customer marketing programs
• A willingness to travel as needed—keeping an open mind to new places, new faces and new ideas.
   

Got what it takes? We’d love to hear from you.
 

Additional information

Be a part of the Publicis Groupe family, one of the world’s most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:  

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing 
• A creative, fun, and rewarding office environment backed up by our Publicis Liberté flexibility approach “working your way, with us!”  
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network 
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes 
• A culture of open feedback and support to reach your goals through our Career Conversations program  
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE and Embrace (reconciliation action plan) programs   
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year 
• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits 
• Access to counsellors, psychologists, and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs 

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. 

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way. 

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.  If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.