Total 9,511 Others/Any job vacancies in Wagga Wagga, New South Wales

Come and develop a meaningful career and thrive in technology!

Datacom Connect is excited to announce we will be supporting a new Federal Government client in our Australian Service Desk in 2024!

We will support you in your new role, providing ample training and involvement in the transition from the start so you know exactly what to expect.

About the role:
The Service Desk is the central point for customers on a day-to-day basis. As a Team Leader, you’ll provide the necessary leadership and guidance for a team of high performing analysts in our Modbury, South Australia location; leading the way to deliver top quality support services to our customers.

What we’re looking for:
You’re a leader who prides yourself on building highly engaged teams, with a proven record of delivering positive customer outcomes through exceptional customer experience.

What you’ll do:

• Lead, motivate and mentor direct reports
• Manage day to day operations of the direct reports
• Manage customer escalations and expectations to maintain a positive customer experience.
• Client and Vendor Liaison
• Maintain Customer Service Levels and delivering reporting requirements
• Provide local leadership to all teams at your location
• Financial oversight

What you’ll bring:
From motivating, mentoring, managing a team of analysts, and working with the clients; there’s no question that your communication, attention to detail and organisation skills will be key to your success in this role! So, it’s essential that customer satisfaction and best practice is at the top of your priority list. Be enthusiastic and willing to build relationships with team members and support staff. Innovative thinking is key – we’re creating the service desk of the future, so we welcome fresh ideas with people experience at the core of what you do.

Having an understanding of Incident and Request Management within ITIL, along with operational understanding of ticketing and call management technology would be desirable, however your passion for IT and strong leadership capability and experience is essential.

About the role:

• Full Time Opportunity
• Available across our operational hours (Monday to Sunday 8am to 6pm rotating roster)
• Due to clearance requirements Australian Citizenship and ability to pass national police check is essential
  
  

If this sounds like the opportunity you're after, please apply now!

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

As a Product Analyst the purpose of this role is to provide analytical support within the Product Capability and Integration function of the AP+ Business Payments team.

The role will deliver support for key projects and strategic initiatives focused on future business payment products, capability development and enhancements across the Business Payments portfolio.   The role will focus on supporting existing account to account payments products as well as extending product capabilities to support corporate B2B Payments more broadly and includes integration of Business Payments products with other AP+ products and capabilities. This role focuses on supporting the growth of Business Payments including bill payment and e-invoicing.

You will be responsible for:

• Understanding high-level business and payment message flows, creating use cases and provide input into product requirements and specifications including ISO20022 message usage guidelines for real time payments products.
• Supporting the development of Business Payment products including B2B Payments, B2C Payments, bill payments and e-invoicing.
• Assisting with the creation, evaluation and detailed analysis of product and capability development and enhancements, assessing feasibility and providing recommendations internally as well as externally to relevant governance committees.
• Supporting the creation and ongoing maintenance of documented product requirements and specifications.
• Providing input on product design including technical feasibility and implications for underlying payment scheme infrastructure.
• Support end to end analysis of key payment flows including data usage and operational impacts for AP+ member banks.

In order for you to be successful in the role, you’ll have:

• Demonstrated work history in a payment’s environment / organisation.
• Robust work experience working in Account-to-account payment Products
• Proven experience in end-to-end product management of account-to-account products or services specifically New Payments Platform (NPP Payments) or BPAY Payments, with exposure to relevant technologies and tools, across web and native mobile app product development
• Experience in B2B Payments, B2C Payments, bill payments and e-invoicing.
• Proven strong ability to converse with a range of stakeholders including end-users at all levels of the organisation.
• Proven examples of leading a product from idea to launch and beyond.
• Detailed understanding of real-time payments and/or BPAY payments at a systems or operational level would be an advantage.
• Detailed understanding of payment process flows and messaging.

What’s Next: We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 AP+ are not partnering with Recruitment agencies for this role.

The role

We are seeking a skilled CRM Administrator to join our Sales team based in North Sydney, NSW on an initial 6-month contract.

Reporting to our Sales Operations Manager, this role plays a pivotal role in the administration, configuration, and support of the Dynamics 365 CRM system. This role involves collaborating with various departments to ensure the CRM system meets the business requirements and is effectively utilised to enhance customer relationship management.

About you

Along with proven experience as a Dynamics 365 CRM Administrator, the successful candidate must have:

• In-depth knowledge of Dynamics 365 CRM architecture and modules.
• Strong understanding of CRM best practices and business processes.
• Proficient in system customization, configuration, and data management.
• Excellent communication and people skills and an ability to collaborate with cross-functional teams and stakeholders.
• Problem-solving and analytical skills.
• Microsoft Dynamics 365 CE fundamentals certifications are a plus, not essential

The deal

Aside from a supportive, collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll also offer you:

• Flexible and hybrid working options
• Competitive remuneration and bonus structures
• An immersive onboarding program to set you up for success
• Opportunities to learn and grow through our Learning & Development programs
• Paid parental leave program
• ‘Great Rewards’ program - exclusive access to discounts and cashback rewards at your favourite stores
• ‘Bathrooms & More’ program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Option to purchase additional annual leave

As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more!

What’s it like to work with us?

Culture is key for us, and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

Our purpose

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

As an ASX listed company, at GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

Join us

Build your career with us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences!  For more information, please contact Emily Jaajaa, Talent Acquisition Specialist ([email protected])

GWA Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time. 

Aegros Therapeutics Pty Ltd. is a leading pharmaceutical company dedicated to revolutionizing patient care through the development of innovative therapeutic solutions. We are committed to improving the lives of patients and ensuring they have access to effective medications.

As a Project Administrator at Aegros Therapeutics, you will be an integral part of our project management team. You will be responsible for coordinating and supporting the planning, execution, and monitoring of our projects. You will work closely with cross-functional teams, ensuring that projects are completed on time, within budget, and meet the highest quality standards.

If you are a highly organized and detail-oriented professional, with excellent communication and multitasking skills, and thrive in a fast-paced environment, we invite you to join our dynamic team.

Requirements:

• Bachelor's degree in Business Administration or a related field.
• Proven experience as a Project Administrator or in a similar role.
• Strong organizational skills and ability to prioritize tasks effectively.
• Proficiency in project management software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams.
• Detail-oriented with strong problem-solving abilities.
• Knowledge of project management methodologies and principles is a plus.

Here’s what we can offer you…

• An environment which allows the individual to grow alongside the company
• A role that provides the bandwidth to explore innovative solutions while keeping patients at the centre of everything we do
• The chance to work with global industry experts in an organisation where success will be defined not just on successful delivery of goals but on how they were achieved
• A multicultural environment where every voice is heard
• Competitive remuneration package which includes an annual Bonus + Employee Share Options
• Close to public transport

If this role is aligned with your career aspirations, apply today!

Waste Initiatives is an Australian-owned and operated company that is one of Australia’s leading Waste Equipment suppliers with over 4 decades of expertise and currently experiencing rapid growth.

The role will require a dynamic, flexible, individual who is willing to be trained in project management including full project life cycle responsibility. A strong focus will be on your ability to demonstrate strong interpersonal skills to manage multiple parties and be involved in stakeholder management and provide excellent customer service.

The Project Coordinator will be working alongside our current Senior project managers, to manage the coordination, purchasing, logistics, and installation of waste management equipment. They must be proficient with IT and excellent at communicating with customers. Preference will be given to candidates that have CAD design experience.

What the Role Includes( After training):

• Learn to take the job on from when the sale is made after project handover all the way to delivery & installation signed off by the client
• Single point of contact for the client throughout the delivery and installation phase
• Placing Purchase Orders with Suppliers
• Managing Import shipments including logistics and monitoring supplier quality and   inspections
• Co-ordination of installation with subcontract install teams
• Documentation control and process management

Qualifications and skills required:

• Graduate or similar qualification or experience in Project management
• Must have some Mechanical aptitude
• Willing to be trained
• Highly organized and able to plan and execute daily.
• Able to manage multiple deliverables and stakeholders simultaneously.
• Process Driven and able to develop systems and programs for continuous improvement.
• Proactive in following up and staying ahead of the project program.
• Demonstrate a track record of delivering projects on time and on budget, with great attention to detail.

What's on offer

As a valued employee of the company, we will provide you with:

• A friendly, welcoming environment with significant growth opportunities.
• Competitive salary packaging -  $70,000 to $90,000 plus Super
• Ongoing training and support.
• Great career advancement and opportunities.

A unique opportunity to grow with AU/NZ’s most dynamic PR/social media agency

• Exciting opportunity for a Public Relations/Social graduate or similar
• Unique learnings and exposure to the inner workings of Thrive
• Provide PR assistant, social media and event management support to the agency
• Support the CEO with PA work and special agency projects
• Choose your own future pathway into a full time career into PR, social or content

Do you love being a part of a team, being the ultimate host, whipping teams into shape and making sure events work like clockwork? Thirsty to learn from the best in PR/social media and kick-start your career in comms with ambitious colleagues?

If you are a recent PR/social media graduate or junior administrative assistant seeking a new challenge, then this role is for you!

Thrive Sydney is seeking its new PR Office Coordinator / PA to the CEO following the recent promotion of this role into a full-time client account position. This is an exciting opportunity to join the operations team at Thrive and be central to the success of our HQ and Sydney team.

This is a dynamic role with direct exposure to the Executive Leadership representative overseeing operations and the CEO in a fast-paced environment that values passion, accountability, curiosity, collaboration and integrity every day at Thrive. Our agency culture is one where your happiness and well-being is front and centre and where you are limited by nothing.

A Unique Role with three dimensions:

Office Coordinator

• Set up, pack up, hosting and more - this role takes care of the office and the team
• Lights on, music on, visitors in the boardroom, couriers at the door, catering and coffees needed - you keep the daily workflow moving and the vibe happening
• Travel, accommodation, restaurant bookings and more - keep up to date with where to eat and where to book teams and clients
• Wrangle the team to deliver Thrive social events like Thrive O’Clock on Thursdays - our weekly social catch up
• You can manage the admin budget and support with office end-of-month reconciliations
• Suppliers are your besties - you can coordinate external teams to get jobs done
• Help deliver the weekly Thrive All-Agency WIP providing support to the National Admin Manager
• You’re the ultimate wrangler and doer collaborating closely with the Property Manager on maintenance and the National Operations Manager on all operations deliverables
• Monday to Thursday in office ~ Fridays work from home

Thrive PR & Event Support

• Learn and support with content ideas and production for Thrive’s social media channels
• Provide quarterly event support for Thrive’s Decades Ahead and other events at HQ including guest list management, hosting and event coordination such as catering and bump in/out

Personal Assistant support to CEO

• Support to manage bookings and diary - weekly meetings with the CEO to confirm the week ahead
• Be the internal go-to person for CEO diary access
• Support with special requests related to travel, client gifting and hospitality
• NB / CEO’s marketing, internal comms and some business requirements are managed by the Marketing/Comms team

What you’ll love about Thrive

• Accelerated career progression - this role is a genuine pathway to highly competitive full time PR/Social media employment at Thrive (typically 12-18mths in this role)
• Early Friday finishes…clock off by 4pm most Fridays
• Comprehensive Learning & Development program and opportunity to participate in Academy programs including Tech Academy and PR/social media courses
• Weekly socials in office and quarterly social dinners and other team events
• Commitment to wellbeing including an additional Wellness Day as extra annual leave every year, 24/7 counselling support if needed, progressive policies including commitments to Domestic Violence support and external courses such as The Resilience Project

About You

• Recent graduate or certificate in PR/social media ~ we will also consider hungry-to-learn school leavers
• Superpower organisational and time management skills
• Multitasker with initiative and strong attention to detail
• Budget and admin nous
• Tech smart - proficient with Google Docs, Word, Excel, Powerpoint and Outlook
• Well presented and articulate
• Excellent customer service and problem solving skills

More about Thrive

Thrive is a powerhouse independent, Australian owned public relations agency. We exist to help our people, partners and the community grow vigorously, flourish and be successful. Founded by Managing Director Leilani Abels in 2000, Thrive's 85+ person team is made up of in-house media, creative and digital specialists across Melbourne, Sydney, Brisbane, the Gold Coast and Auckland. We deliver strategic communications services for leading global and local brands including LEGO, ANZ Group, Cisco, ASUS, Tinder and AfterPay NZ.

PR Agency of the Year | Mumbrella Awards 2022 & B&T Awards 2022

 Visit us here for more information - www.thrivepr.com.au.

Only Australian citizens or permanent residents of Australia should apply.

All contact with Thrive will be treated confidentially. Only shortlisted candidates will be contacted.

• ASX 300 listed financial services organisation
• Flexible & hybrid working arrangements
• St Leonards, Sydney location

Do you want to:

• work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
• understand the strategic direction of your organisation and how your effort contributes to success?
• work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
• work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
• be recognised and rewarded for your performance?
• work for an organisation where ‘C-A-R-E’ are their values?
• have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?
• If so, then FleetPartners Group might be the place for you.
• FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

• To play a major role in the success of the business by ensuring that growth opportunities are maximised. Build customer relationships into a true partnership arrangement by using a consultative and strategic approach to align our value proposition to the customers’ business goals. Always, with integrity and consideration to the business risk policy and profitability.

What you’ll be doing:

• To achieve company sales targets by servicing existing accounts, recognising new opportunities and ensuring pre-eminence of the company’s brand and value proposition in the marketplace.
• Ensure that management is kept up-to-date with the latest market trends and developments through Voice of Customer and competitor analysis.
• The Account Manager is expected to maintain a regular visitation program with their customer base with appropriate levels of focus on building multi-level relationships in conjunction with the Relationship Manager and Senior Managers.
• A willingness to allow other internal stakeholders into the relationship. Actively seeks out and draws in colleagues who may, on an ad-hoc basis, help add value to the relationship.
• Ensure solutions meet the required objectives of the customer.
• Ensure strategic reviews/quarterly business reviews are delivered on the agreed timeline with recommendations to drive cost out and/or improve the operation of the customer’s fleet.
• Ensure all customer deliverables including quote requests and general queries are managed in accordance with customer expectations.
• Continually enhance the customer loyalty.
• Other duties as required.

Essential

• Experience in account management or customer service orientated role. Fleet management and leasing industry experience preferred.
• Proven ability to drive customer focused outcomes

Desired

• Completed tertiary qualifications in a business or related field such as management, sales and marketing, and/ or industry specific qualifications desirable

• 7 additional days of annual leave per year.

• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• an extensive range of other employee benefits.

Tryzens is an international digital commerce agency and our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles, to deliver compelling experiences that delight and engage their customers.

We are People First and believe that empowered happy people achieve more. We're Customer-Centric and our customers’ growth is our success. We believe that Collaboration and Innovation drive the greatest results and Integrity, Trust & Transparency build lasting relationships. We started in London, but have expanded to have operations in Melbourne, Sydney, Sofia, and Trivandrum with 300+ team members serving 45+ international brands.

As a Principal Strategy Consultant, Digital Commerce at Tryzens, you will be responsible for driving digital commerce transformation and growth strategies for our clients. Your role will involve working closely with client stakeholders and internal teams to formulate and execute strategic plans that align with client objectives and drive business results.

You will be a trusted advisor to clients, providing industry expertise and thought leadership to help shape their digital commerce strategies. You will conduct in-depth analyses of client's businesses, market trends, and competitive landscape to identify growth opportunities and recommend actionable strategies.

To excel in this role, you must have a deep understanding of the digital commerce landscape, strong business acumen, and exceptional strategic thinking skills. You must be able to communicate complex concepts in a clear and concise manner and build strong relationships with clients and internal teams.

• Minimum of 8 years of experience in strategy consulting, digital commerce, or related fields
• Proven track record of developing and implementing successful digital commerce strategies
• In-depth knowledge of the digital commerce landscape, industry trends, and best practices
• Strong strategic thinking and problem-solving abilities
• Excellent analytical and research skills
• Ability to effectively communicate complex concepts and recommendations to clients and internal teams
• Exceptional presentation and storytelling skills
• Strong business acumen and understanding of financial metrics
• Experience working with cross-functional teams and managing multiple stakeholders
• Ability to work independently and in a fast-paced, dynamic environment
• Bachelor's degree in business, marketing, or a related field (MBA preferred)
• Experience in the retail or e-commerce industry is a plus
• Proficiency in data analysis and visualization tools
• Willingness to travel as needed

• Flexible working hours.
• Flexibility to work from home or in any of our offices.
• Opportunities for learning and development.
• Team social events.
• 2 charity/volunteer days per year.
• 25 annual leave days per employment year.
• Day off for your birthday.
• Quarterly Tryzens Awards.
• Access to EAP support.
• Enhanced maternity and paternity leave policy.

More info about Tryzens here: http://tryzens.com/

We strive to create an inclusive environment, empower employees and embrace diversity and encourage everyone to respond. Tryzens is an equal opportunity employer and every applicant will be considered without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.

We have an opportunity for a Demi or CDP level Chef to join our team. We have full time hours available and ask for your flexibility to work both day and afternoon shifts. As we have multiple Food and Beverage outlets across the resort you could be working in our main Restaurant kitchen, Azure Bar and Grill, but you may also be working poolside at Breeze Café or Summer Salt.

Rosters are advised two weeks out so you can really find the balance with work and home life. Your professionalism, passion, commitment and respect will be rewarded by our Executive Chef taking a keen interest in your career and future progression.

We offer a high quality, award winning dining experience with a strong emphasis on local fresh produce, our kitchen caters for multiple food and beverage outlets across the resort.

You may have extensive Restaurant and or Cafe experience but are looking to expand your skills outside of this environment.

If you enjoy the fast pace and challenge that a multiple F & B outlet venue can offer, please read on..

A little bit about us: Nestled on fifty acres of absolute beach front paradise, Elements of Byron is an award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Barefoot luxury at every step.

• Previous experience working the Afternoon/Dinner shift in a Restaurant or Cafe environment
• Full availability including weekends and public holidays
• Able to commit to a min of 6 months or longer
• Relevant commercial cookery qualifications
• Able to adapt to busy periods with a sense of urgency
• Willingness to learn great techniques
• Able to follow recipes and plan your time accordingly
• Actively demonstrate pride in your work
• Comprehensive knowledge of food safety standards
• Only applicants that have permanent resident status or unrestricted rights to work in Australia will be considered

• Restaurant, Accommodation and Spa treatment staff discounts
• Uniform provided and parking available on site
• Employee Assistance Program
• Full Day Orientation and dedicated departmental training
• Annual and fortnightly staff awards
• Refer a friend incentive
• Stability and long term employment opportunities for the right candidate
• Work in a beautiful beach side award winning resort

Open to applicants based in Sydney. Must have full working rights in Australia for at least 2 years.

Training starts in March 2024 for 12 weeks. Applications Close: 4th January 2024.

ABOUT _NOLOGY:

At _nology, we offer you an incredible opportunity to launch your career in technology. We remove barriers so the highest potential individuals can enter the tech sector, regardless of their background. No degree or coding experience required!

The tech sector is filled with creative, exciting, and future-proof career paths, and desperately needs more people with up-to-date capabilities and new perspectives. Our mission is to bring more bright minds into world leading technology teams and organisations, while having a meaningful impact on diversity.

Our training program provides you with highly sought-after skills, and exceptional opportunities to work with our hiring partners who span innovative sectors like Financial Services, Consultancies, Entertainment, Big Tech, and Government. Think big name companies like NSW Government, WooliesX, AGL, Macquarie Bank, Sportsbet and PWC - to name a few.

Whether you are seeking to upskill in modern tech or transition into an entirely new career, we enable you to land a role where you can truly thrive.

THIS ROLE:

With _nology, you will embark on 12 weeks of fully funded training in software and cloud engineering, followed by an 18-month placement opportunity with one of our hiring partners.

The training program focuses on hands-on experience and equips you with the necessary skills to be job-ready for entry-level tech roles across a range of in-demand disciplines like Software, Cloud, and QA Engineering.

Our curriculum is taught by industry experienced coaches, in an interactive learning environment designed to empower individuals to enter the tech sector with confidence!

In addition to technical skills, we also prioritise soft skills and professional development, with a dedicated talent success team to support you every step of the way. We focus on improving your collaboration, communication, and interviewing skills to make sure that you are well-prepared for your new role.

The program offers you the chance to apply your newly acquired skills in the real world and gain invaluable industry experience. With over 90% of our _nologists securing a permanent position at the end of their placement, _nology is the perfect starting point for anyone looking to launch a rewarding new career.

ABOUT YOU:

• Ability to commit to completing our 12- week training program prior to employment (it’s funded by us!). Note: The training is fully remote and conducted full-time Monday – Friday, 9AM – 5PM AEDT. Start date for this intake will be confirmed upon application.
• Full working rights in Australia (at least 2 years)
• Excellent communication and problem-solving skills
• Highly motivated self-starter attitude, with the ability to learn independently as well as in group environments
• Demonstrates an interest and passion to work in technology! [No experience or education in tech required]
• Experience in a professional or fast-paced working environment desirable
• Experience working directly with clients and/or customers desirable

WHAT WE OFFER:

• Learn to code in just 12 weeks! Learn in-demand technical skills including HTML, CSS, JavaScript, Java, AWS, TDD and APIs
• Job opportunities via our hiring partners including Fortune 500 companies
• Learn professional skills like technical interviewing, CV writing, and agile working methodologies
• Receive ongoing access to upskilling with industry-recognised certifications via our official training partnerships with Google and Microsoft
• Continued 1-to-1 mentorship and support with our expert coaches and talent support team
• Starting salary of $50k+Super, with salary reviews and increases every 6 months
• Up to 20 days of holiday a year
• Hybrid working option

Diversity and Inclusion

_nology is committed to creating a more diverse workforce, so inclusivity is at the core of every stage of our processes. All qualified applicants will receive consideration without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, military status or social standing. We welcome applicants from all backgrounds and are proud to say that so far our _nologists have been: 43% women, 10% LGBTQIA+, 61% culturally and linguistically diverse, and 78% career changers (with non-tech backgrounds).

Don't miss out on this life-changing opportunity to launch a tech career with _nology! Apply now for our upcoming March intake.

Please note: we ask a series of diversity and inclusion questions within our application that are not mandatory, however, your responses will support _nology’s approach to communicating in as inclusive a way as possible, and measuring our impact on diversity and social mobility in the tech sector. Any responses that you do provide will not affect your application to _nology.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The locations of our offices for these roles are based in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth and Sydney. These roles are based in the customer or Datacom offices. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance.  If you are a Permanent Resident, please specify in your application as we may have other suitable opportunities available across our teams.

Please note that this role is expected to commence on 5 March 2024

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.