Total 500 tourism management job vacancies in NSW - Sydney - Western Sydney & Nepean

Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
• Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.
• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
• Distributing and securing all resident keys, security devices and parcels or dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.
• Ensuring entry and lifts are tidy and presentable.

Shifts Available:

• Saturday and Sunday from 11pm to 7am + Wednesday's from 11pm to 7am 

• Are you passionate about shaping & driving the change agenda for one of Australia’s most iconic brands?
• Be a part of the PMO team where you will have an amazing opportunity to lead the Change Management Function and the wider Change Community
• Flexible working arrangements including the ability to work from home

What You'll Do

We currently have a full-time permanent opportunity for a talented Change Management Lead to join our PMO team.  You will be responsible for leading the change community and be involved with projects and programs of work including effective planning of business and member-impacting changes through to embedding and post go-live support to ensure successful change implementation and change that support the strategic objectives of the business.  Reporting to the Head of the PMO, you will also manage the change heat mapping and change saturation monitoring across multiple business units to proactively manage resourcing requirements and change impacts across the board. 

As the leader of the Change Management function, you work with the wider PMO team and key stakeholders across the NRMA, to provide change management expertise guidance and support to enable the successful delivery of projects.

This role offers hybrid work arrangements from our Sydney CBD and Sydney Olympic Park offices with the flexibility to work from home as agreed and required.

Your responsibilities will include, but are not limited to:

• Be the change leader across the NRMA change community including mentoring and coaching direct reports and project teams on change management methodology and tools to uplift people capabilities and enable a consistent change approach across projects
• Conduct stakeholder impact analysis to ensure all impact stakeholders are identified for changes
• Ensure business readiness assessments are conducted, evaluated and monitored for all key projects including impacts on processes, people, customers and technology
• Create and implement change management plans including stakeholder engagement, training and communication for selected strategic projects
• Set up change champion communities for large transformational projects and programs of work
• Create and deliver communication plans on an as needs basis (for example, launch new tools, processes, policy etc)
• Provide guidance to leadership teams to ensure their participation, support and delivery of change management strategies and report on portfolio insights and change impacts
• Assess and develop the method, tools and templates for change management across the NRMA Group
• Produce all Change Management artefacts required to progress projects through the project lifecycle and approvals
• Build, deliver and maintain heat mapping processes to proactively manage change saturation and fatigue and monitor risks
• Provide guidance to team members and project teams on execution of change activities
• Build a knowledge repository of change management lessons learnt across each project
• Effectively communicate change management updates on projects with high quality presentations suitable for a senior leadership audience
• Be responsible for change management resource management and allocation across the portfolio as required
• As a member of the PMO leadership team, contribute to how the PMO operates and put forward ideas for continuous improvement in our ways of working.

What You'll Bring

• PROSCI Certified (or similar Change Management certification)
• 5+ years’ experience in change management and a track record of effective change impact analysis, planning, implementation and embedding ideally using the ADKAR model
• Demonstrated experience in both waterfall and agile ways of working (preferable not essential)
• Experience leading and coaching a small team of Change Managers and Change Analysts
• Proven experience in managing change saturation and fatigue through heat mapping and proactive change planning
• Experience developing and managing a holistic approach to change initiatives across multiple concurrent projects, and the broader divisional portfolio
• Demonstrated experience and knowledge of change management principles, methodologies and tools
• Experience working with Project Managers and Program Managers to effectively plan and deliver change on projects
• Solid understanding of how people go through a technology/business change and the change process
• Exceptional verbal and written communication across all levels of an organisation
• Ability to establish and maintain strong relationships, building confidence and a solid reputation and personal brand with senior leaders across the NRMA
• Ability to navigate through ambiguity to define clear outcomes and solutions with a flexible approach
• Strategic and problem-solving abilities with root cause identification skills
• Highly organised and able to effectively prioritise work and allocate resources.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel
• Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

​​​​​​​Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

About the Job:

Lifebyte Systems is seeking a highly motivated and experienced Project Management Specialist to join our team. As a Project Management Specialist, you will play a critical role in overseeing and managing projects from initiation to completion. You will collaborate with cross-functional teams, including software development, engineering, and quality assurance, to ensure successful project delivery.

Key Responsibilities:

• Lead and manage projects, ensuring they are delivered on time, within budget, and meet quality standards.
• Develop detailed project plans, including timelines, resource allocation, and deliverables.
• Collaborate with stakeholders to gather project requirements and ensure alignment with business objectives.
• Identify and manage project risks, providing proactive solutions to mitigate impacts.
• Effectively communicate project progress, risks, and issues to stakeholders and senior management.
• Coordinate and prioritize tasks and resources to meet project deadlines.
• Facilitate meetings and workshops to gather input, drive decision-making, and resolve conflicts.
• Ensure adherence to project management best practices and methodologies.
• Continuously monitor and evaluate project performance, identifying areas for improvement and implementing necessary changes.

• Bachelor's degree in IT, Computer Science, or related field.
• 1-3years of experience in project management, preferably in the software development industry. PMP or PRINCE2 certification is a plus.
• Strong knowledge of project management methodologies and best practices.
• Experience with project management tools and software.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work well in a fast-paced, dynamic environment.
• Strong organizational and time management abilities.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Proven ability to collaborate effectively with cross-functional teams.

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• We support you during difficult times. Receive one additional paid day off for each occasion of family bereavement.
• Cherish life's milestones. Enjoy paid time off for your marriage occasion.
• Welcome your newest family member with a special gift!
• Invest in your growth! Access annual training opportunities tailored to your role.