Total 21,884 Others/Any recruitment manager job vacancies in Australia

Sofitel Brisbane Central, our 5-star luxury hotel in Brisbane City. We invite you to discover the best of the river city from our doorstep, indulging in and celebrating the pleasures of life. #SofitelFrenchZest

This unique opportunity requires an experienced General Manager with a strong ability to foster collaborative relationships with all stakeholders.  The role is for a true service professional with sophistication and a personal approach to service.  Key to success will be to be able to lead a team of experts in their field with a focus on innovative and creative flair in Food and Beverage.

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.   

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  

• Merchandisers you take action to maximise sales. 

• Drive Hello Member program in line with country goals (DO NOT INCLUDE IN NZ ADS) 

• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  

• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 

• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 

• Actively work with a talent pipeline in your department to support the business and store needs. 

What you'll be doing:

As an Assistant Manager, you will lead the team across all areas of Front Office and play a crucial role in providing a welcoming experience for our guests.

You are able to manage your time and can handle juggling numerous tasks at once. You have an outcome driven approach to performance and results. This pivotal role demands an individual with a meticulous eye for detail, exceptional leadership capabilities, and an unwavering dedication to excellence.

Key responsibilities include:

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day. 
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Take responsibility for the health and safety of all patrons, guests and staff members

Majority of shifts will be 3pm - 11pm and will be assigned over a 7 day work week. Our hotel does understand that we all need time out and will always work to ensure you have a work life balance. 

What you will do:

A newly created position!  Reporting to the Resort General Manager, you will work with all departments, to drive improved net promoter scores and enhance our guest experience. You will have a passion for bringing exceptional experience to life and will filter this to all guests through leading the strategy for the activities department.  You will not be shy to get stuck in, and display a hands on approach in the delivery of certain events and activities.

You will coordinate and build a profitable and sustainable events market (Leisure Segments) within the park and facilitate events (all market segments) with the support of the operations team during the event execution.  Other key responsibilities include:

• Create and develop programs which meet the individual needs of guests that create fun and engaging activities
• Surprise & delight conference/retreat/ and wedding VIP’s
• Provide monthly managerial reporting and process
• Assisting and supporting the hosting of a wide range of travel industry and media familiarisation visits
• Provide quotes, respond to queries and drive repeat leisure business
• Provide feedback in a timely manner from any recent Groups and Conferences business and respond to feedback - personally resolving guest complaints which may arise during their stay
• Assist in setting up & packing down of conference rooms and event spaces

And so much more!

What you will bring:

• Energy, pizazz and a glass that is at least half full - if not overflowing!
• Relevant and extensive hotel/resort operational experience where initiative, organisational and advance planning skills are essential
• Evidence of a comprehensive understanding of Sales and Marketing, Conference and Banquets, Food and Beverage, Rooms Operations, Events and Cost Control
• Demonstrated ability to monitor and manage key business performance indicators and to implement and measure improvements without compromising quality of product.
• Outstanding guest relations and communications skills
• Ability to communicate to the resort team, to ensure an optimal guest experience
• First Aid & CPR Competent.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

About the role:

Reporting to the National Business Manager, you will be responsible for driving growth in selected Multi Million $ categories across Drakes, Foodland & Metcash SA. You will assist in implementing Joint Business Plans (JBPs), promotional programs, range reviews, distribution, and display strategies through alignment with our partners. This effort will be supported by our dedicated independent field team, covering over 900 of the top stores.

Are you?

• self-motivated, confident, energetic and outcome focused
• passionate about building and sustaining collaborative relationships with teams and clients
• passionate about leading people to achieve outcomes in retail environments
• looking for an opportunity to make your mark within an innovative, fun, supportive and driven business focused on growth, through the delivery of providing exceptional service to clients

Ideally, you are customer and execution focused. You recognise that success in Independents demands trusted partnerships, internally and externally, paired with commercial acumen to navigate company, wholesaler, and retailer dynamics.

Above all, you're a team player who takes ownership of your business, aligning actions and behaviours with our core values.

Do you have?

• Minimum 2 years’ experience in an account or client management role 
• Proven experience managing relationships and overcoming conflict situations
• High level of written and oral communication skills
• Strong commercial acumen with the ability to turn data into impactful category insights, trending and recommendations that promote excellence for our Client
• Intermediate Excel & Powerpoint skills
• Experience in taking and delivering the brief from the client stakeholders to a national field team
• Strong organisational skills with the ability to multi-task and manage multiple projects
• The ability to be flexible and able to adapt to the changing retail environment
• Exceptional communication and presentation skills with the ability to clearly explain rationale and recommendations 
• An inquisitive mind with the ability to challenge assumptions and think outside the box with reporting processes and outcomes 
• The ability to work closely and collaboratively with key stakeholders
• Experience in actively participating in strategic planning sessions and post activity reviews to ensure delivery of ROI

The successful candidate will proactively manage and oversee all aspects of TCCD's account in South Australia, including but not limited to set up, briefing and execution of merchandising activities, management and direction of merchandisers, budget management, primary liaison with the Operations team as well as day-to-day account management, strategic input and retail insights, to achieve and exceed client and program objectives.

Ready to achieve your personal and professional goals? Apply now and be a key player in our success story.