As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.
Key responsibilities:
Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual
Merchandisers you take action to maximise sales.
Drive Hello Member program in line with country goals (DO NOT INCLUDE IN NZ ADS)
Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.
Together with your Visual Team, you ensure the implementation of the Commercial Handbook.
Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team.
Actively work with a talent pipeline in your department to support the business and store needs.
