Total 1,937 customer experience manager job vacancies in Perth, Australia

Our Company

We exist to bring amazing people together to explore the art of possible.

Bailey Abbott are a progressive and dynamic IT Consultancy business working across both Public and Private sectors. People are at the core of everything we do. We’re all about nurturing and inspiring people – ours and our clients. We bring a positive attitude and mindset to everything we do. We confidently use our knowledge and skills to solve problems, finding a better and easier way forward.

We deliver transformational outcomes to take businesses further, fearlessly. Confidence and trust is fundamental to delivering superior outcomes and we take ownership and responsibility for our commitments.

Our People

Our specialist IT Consultants are creative, collaborative, and passionate. We’re strong advocates for change, challenging the status quo through new thinking, technology, and practices. Always exploring creative ways to simplify complexity.

As a Consultant with Bailey Abbott, you will have the opportunity to build your project portfolio by gaining exposure and experience working across different clients, industries, technologies, and methodologies, all while having the stability and security of a permanent position.

Our Career Opportunity

Bailey Abbott now have an exciting opportunity for a Change Manager to join our Change Management capability. Our Change Management specialists work within an active community of practice, enabling you to benefit from their years of collective experience and wisdom.

As a Change Manager you will be creating and implementing change management strategies, plans and engagement activities that maximise employee adoption and minimise change resistance, in order to increase benefit, maximise value creation and ensure achievement of results and outcomes for our customers.

Working as a Change Manager you will get the opportunity to:

• Identify, analyse, and prepare risk mitigation tactics for the customer
• Identify and manage anticipated resistance within the customer
• Create actionable deliverables for the five change management levers
• Support organisational design and definition of roles and responsibilities
• Integrate change management activities into project plan for efficient delivery
• Evaluate and ensure user readiness for change implementation
• Manage stakeholders both within Bailey Abbott and within the customer

Your skills and experience includes:

• Demonstrated experience working as a Change Manager with in-depth understanding of change management and its tools and methodologies
• Good knowledge of change management techniques
• Demonstrated ability to see the "big picture" and understand the strategic context of projects and change.
• A demonstrated ability to adopt and adopt to different client's Ways of Working
• Ideally Project Management and Business Analysis skills and experience across diverse industries and businesses.

• Paid Birthday Leave
• Access to Employee Assistance Program
• Flexible Working Options
• Regular team gatherings including monthly team lunch
• Professional development opportunities and continuous learning
• Financial benefits through Discount Store

Our clients are diverse and so are we. We engage with great talent from all walks of life to bring their extensive and varied experience to help promote innovation. We encourage applications from candidates from all backgrounds to further strengthen Bailey Abbott.

Bailey Abbott. Explore Possible.

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Major Accountabilities:

Achievement of the sales plan for the region

• Coach and motivate the sales team
• Responisble for commercial arrangements within the region

Responsible for building and maintaining positive professional relationships with all external stakeholders in the territory:

• Assist the sales team in maintaining relationships and gaining commitment and usage of promoted products through meeting with key customers
• Representation of the company at trade association meetings to promote product

Organisational Development:

• Clear evidence of the desired behaviours and accountabilities being driven across the team
• Regional Sales team has:
• Aligned, SMART objectives in place in a timely manner
• Quality development plans in place on the TMS system that are being actioned
• Regular coaching sessions and one to one discussions
• Drive and own the talent selection / hiring process for key roles

Act in accordance with Alcon Values and behaviours.

Education/Qualifications: Tertiary qualifications in Science or Business

Skills/Experience:

Minimum:

A minimum of 5-10 years sales experience in medical devices

Proven record of Sales success

Logical and systematic approach to achieve objectives of the role.

Strong understanding of Ophthalmic procedures, product technology

Ability to set objectives

Strong leadership experience

5+ Sales management experience

All applicants need to have full Australian work rights.

Relocation could be considered for the right candidate in Australia.

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Job Title

Job Description Summary

Job Description

Calling all non-experienced customer service superstars!

About the role 

Are you capable of laughing at your own jokes (even when no one else does)? Perfect! We are looking for a motivated and enthusiastic Customer Experience superstar! The ideal candidate will be passionate about helping customers and providing excellent customer service. This is an entry-level position, and we welcome applicants looking to kick-start their career in a role that will allow them to grow within the team.

With flexible working arrangements and a minimum of one day a week in the office, this role would suit your wide range of previous experience or someone with none who is entering the workforce or looking for a career change.

What You’ll Be Doing

Answer customer inquiries with enthusiasm and zest and resolve issues creatively, because why be ordinary when you can be extraordinary? For people that need more details than just witty humour see your day to day below:

• Management of client enquires via phone and email

• Ensures that a world class customer service experience is delivered 

• Data entry/extraction

• Raising Workorders/Purchase orders within management system

• Coordination with contractors and client teams

About You

• Zero years of experience required – we believe talent and personality are more important!

• An undying passion for creating memorable experiences for customers.

• Intermediate skills in Microsoft Office programs (Word and Excel essential) 

• High level of attention to detail

• Reliable and a great work ethic 

Why join Cushman & Wakefield?

• Endless supply of laughter and good vibes.

• A supportive team that values your uniqueness.

• Opportunities for growth and advancement because everyone starts somewhere!

• A truly diverse and inclusive workplace

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

Senior Cost Manager undertaking pre and post contract client facing duties for our RE and infrastructure projects typically both in T&T office and in a client offices. Experience with cost planning, cost reporting, procurement, contract and commercial management.

• Commission management experience
• Pre-contract cost management experience
• Post-contract cost management experience
• Tender analysis experience
• Procurement and contract advisory experience
• Commercial reporting experience
• Variation assessment experience
• Team training and best practice

Position Overview

The Design Program Manager will help our Experience Design (XD) team in Asia Pacific operate and collaborate with other global design colleagues and stakeholder teams as they develop critical experience foundations to underpin the Autodesk Fusion cloud product.

You are a systems thinker who has had experience maturing complex, global design systems and building programs to ensure that they operate efficiently. This includes identifying where connections and processes need to be established to support critical design work that is happening between teams in the USA and Asia Pacific and ensuring that these teams are well set up to collaboratively design critical components, layouts and signature experiences that are essential for success. You are equally experienced in both managing established programs, which require strong organization, communication, and task management skills, and in identifying opportunities for improvement, applying design thinking to create successful solutions.

This is a hybrid position in Kilsyth, Melbourne. You will report to Director User Experience.

Responsibilities

• Design Program Management focused on enabling the design of critical experience building blocks to form the foundation of Autodesk Fusion's device independent future
• Develop project plans, scope and schedule. Assist team members in planning, estimating, and controlling tasks. Develop action plans to mitigate risks. Identify alternative solutions
• Drive communication and collaboration across offices and time zones and across multiple teams including Designers, Engineers, Product Owners, Product Managers, Software Architects / Tech Leads, and key stakeholders within other organizations
• Monitor program to ensure completion within defined schedule, budget, and quality parameters. Prepare and distribute various reports and updates on the status of the program to multiple audiences, including executive management, functional management
• Collaborate with stakeholders to ensure satisfaction with program management services and deliverables. Work proactively to resolve critical issues. Develop strong relationships and maintain effective communication channels
• Organize program team meetings and communications to keep team members informed and engaged
• Owning and managing programs and initiatives focused on ensuring design system maturity, design efficiency, and design impact
• Promote design-focused collaboration within the PDMS XD (Design) team and with peer organizations
• Coordinating programs to help design extensions to the core Autodesk Design System
• Design and run the governance program for the extensions to the Autodesk Design System
• Work with the Platform XD Director to design programs to support team health

Minimum Qualifications

• Bachelor's degree, or equivalent experience
• 5+ years design program management experience within a software environment
• Familiarity with user-centered design practices, UX tools and techniques, and software development methods, primarily Agile
• Strong track record of managing and completing initiatives successfully
• Experience working with and influencing cross-functional teams to align goals and efforts
• Demonstrated strong writing, reporting, and documentation skills (examples may be required)
• Strong verbal and presentation skills
• Ability to travel as needed

#LI-CL1 #LI-Hybrid

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

JOB DESCRIPTION:

Abbott Diabetes Care (ADC) is helping people with diabetes enjoy healthier, active lives. Abbott’s life changing flash glucose monitoring technology is revolutionizing the way people monitor their glucose.

An exciting opportunity has arisen for an experienced CRM Marketing Manager to drive the planning, implementation and digitisation of a world-class CRM platform and program in Australia.

This role is based in Doncaster, Victoria.

Your responsibilities include (and not limited to):

• Develop and execute engagement and retention initiatives across both DTC and HCP Marketing to maximise customer lifetime value
• Contribute to the development of Customer Journey Mapping
• analysing touch points with the organisation and maximising loyalty and retention opportunities
• manage the end-to-end process from brief to execution and performance analysis
• Define/refine segmentation and testing strategies across multiple digital and offline engagement channels to optimise marketing spend and maximise consumer revenue
• establishing clear customer segmentation for the FreeStyle Libre & the Digital Health Platforms portfolio defining purchase patterns, sensor usage behaviours to maximise the customer lifecycle value
• Create automated triggers based on customer purchase behaviors, as well as content for a user-friendly marketing learning agenda
• Run A/B tests to improve the channel performance
• Define marketing metrics that allows for measurement and optimisation at each stage along the path-to-purchase
• Report on results and use insights to continuously optimise CRM program and digital marketing campaigns
• Work with stakeholders, service providers and agencies to gather functional and technical requirements and optimise day-to-day operations; ensure data meets functional requirements, system compliance and interface specifications

Who we’re looking for:

• 5 – 8 years of relevant CRM experience gained from a reputable consumer or reputable CRM or integrated agency; experience in direct to consumer, e-commerce and retail industries advantageous
• Analytical competency and knowledge of CRM planning and journey building, Customer Lifecycle Management, segmentation and building personalised preference centres
• Experience navigating large/complex/matrix organisations with the ability to lead, manage and influence a diverse range of stakeholders across multiple functions and geographic regions
• Strong analytical mindset and ability to conduct and produce post implementation analysis and reports with actionable improvements
• Excellent interpersonal skills, with the ability to conceptualise and communicate detailed CRM technical concepts to technical and non-technical audiences
• Experience working with Legal, Compliance and Regulatory Affairs with solid understanding of The Privacy Acts and Spam Acts for Australia and New Zealand

Due to the inherent requirements of the role, the preferred candidate must provide proof of full COVID-19 vaccination before commencement and maintain their vaccination status.

Abbott provides some fantastic benefits for our employees, these include:

• Wellness program
• Discounted Shares program
• Salary Sacrifice options
• Ongoing learning and development opportunities

This role will work within a team of very capable and passionate individuals committed to getting the best outcomes for the patients and the customers that we serve.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions, for the respective country applicable.

We ask that recruiters respect our internal recruitment process and PSA panel, and refrain from contacting us or referring candidates to this role.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians!

We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.

About The Role

With access to knowledge content, extensive training and leadership support you will be helping Australians with Passport enquires looking to travel.

As a Customer Service Representative, you will be providing essential services to people across Australia on behalf of our Australian Federal Government client. In this role you'll be operating in a dynamic team environment with a focus on meeting quality outcomes for customers.

Operating Hours
We have both full time and casual opportunities available, required availability for the casual roles is a minimum of 20 hours per week across our operating hours.

Our operating hours are Monday to Friday between 7:30am and 7:30pm on a rotating roster with flexibility to support all of your out of work commitments.

Skills & experience

• High attention to detail
• Excellent customer service skills
• Patience and empathy towards people in difficult situations
• A team player focus, working collaboratively to exceed expectations
• Clear communication skills to customers and stakeholders
• Punctual and reliable
• Experience adhering to KPI's
• Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM
• Due to clearance requirements Australian Citizenship is required

Benefits

• Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We offer Cert III courses in Business and/or IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course!
• Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.

APPLY WITH US TODAY!

#LI-DNI

What You’ll Do 

SIXT Australia is on the lookout for a Permanent Full time Customer Experience Agent  to join the team at Perth Airport

As a Customer Experience Agent, you will provide exceptional customer service, create and act upon opportunities to make sales and complete vehicle rentals for SIXT Australia following a set of guidelines and procedures. Your key responsibilities will include:  

• Opening and closing rental agreements 
• Selling additional over the counter rental products 
• Managing reservations 
•  

What You’ll Bring 

• Exceptional customer service skills and/or experience 
• Enthusiastic and driven individual who strives to exceed targets  
• Excellent verbal and written communication skills 
• Flexibility to work on a rotating shift roster including weekends and public holidays
• Current unrestricted Provisional or Full Driver's Licence  
• Full working rights in Australia 

All successful applicants will be required to complete a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening. 

What’s In It For You? 

At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including: 

• $27.66 per hour + shift loadings + generous monthly incentives $$ 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more! 
• Discounts on all NRMA insurance products including car, home & travel 
• Uniform and staff car parking provided 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Employee Referral Program where you may be eligible for a $2,000 referral bonus payment   

Know You Belong 

 At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives. 

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today! 

Job Description

About the Opportunity

Minderoo Foundation currently has a rare opportunity for an Internal Communications Manager to play an integral role connecting and engaging it's employees across the world.

Reporting to the Director of Communications and Campaigns, your day to day will include:

• Oversight of the creation and execution of the internal communication strategy.
• Creating content for the internal communications channels, and global work family that is value and brand aligned, and ensures employees feel connected to our offices.
• Management and delivery of internal events, workshops and activities across Minderoo.
• Internal communications support for crisis communications and major announcements. 
• Overseeing the development of the weekly internal newsletter and monthly external newsletter for Portfolio Companies. 
• Supporting the Co-Chair and Chairman, CEO's Office and executive leadership team with internal announcements and communications. 
• Building strong relationships with teams and internal stakeholders, and empowering the learning and development of the Internal Communications Coordinator. 

Job Title

Job Description Summary

Job Description

Job Description

The purpose of the Facilities Manager role is to manage a portfolio of assets, ensuring a consistent standard and best practice approach in the delivery of Facilities Management services.

About the role:

• Manage site operations, including scheduled and ad-hoc works, to ensure continuity of property services with minimum disruption to client business operations.

• Manage and control budget and cost expenditure to contractual requirements for facilities management operations, for both preventative and reactive maintenance works at nominated sites.

• Monitor and implement asset management and ensure all preventative maintenance services are captured and delivered in accordance with environmental and safety guidelines / legislative requirements and site asset requirements.

• Conduct property condition audits as per contract requirements.

• Identify and support implementation of cost saves, innovation, and best practice.

• Ensure that safety measures and systems are implemented in accordance with relevant legislation, policy, compliance, and customer safety requirements.

• Identify hazards and conduct risk assessments for the tasks associated with the works.

• Proactively conducts regular stakeholder meetings to drive engagement, collaboration, and continual improvement through shared learnings.

• With a focus on client experience, effectively manage all client, landlord and supplier partner relationships.

• Manages the budget and financial performance of the portfolio.

• Provides input into annual FM budget preparation and quarterly forecasts.

About You:

• Minimum 2-5 years’ experience as a facilities Manager – both non-technical asset type and technical asset type

• Knowledge of software systems relative to commercial property

• Excellent communication and interpersonal skills

• Excellent attention to detail skills

• Excellent time management skills

• Ability to obtain clearance is a must.

Why join Cushman & Wakefield?

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day.

We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us!

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

This full time  Assistant Manager - Nights  role reports directly to the Front Office Manager, you will be responsible for supervising and training the Front Office team and all guest interactions that occur overnight.

As a Assistant Manager (nights), your tasks and responsibilities will consist of, but are not limited to the following:

• Effectively manage the daily reconciliation of the Hotel outlets including reception
• Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift
• Represent the General Manager in their absence, holding responsibility for the smooth and efficient running of the Hotel's overnight operation
• Deliver guest service to all guests and handle any guest complaints
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to.
• Provide guidance, support training and leadership to all employees
• Assist in all areas of the Hotel as required to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.