Total 20,777 Others/Any customer experience manager job vacancies in Australia

We are seeking an energetic and enthusiastic Casual Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures
• Prepare and deliver food from the all day dining menu and cafe as required.

• An exciting opportunity has arisen for a Senior Cost Manager / Associate Director - Mechanical & Electrical, to join our team in our Caberra office. Supporting our clients to deliver projects and programs for Defence projects.
• The position will be to lead on the Mechanical & Electrical (M&E) specific deliverables within a larger project or leading direct M&E commissions, such as asset upgrade works.
• The individual must be self-motivated and Client facing (both internal & external) with the ability to manage multiple projects and clients. This will involve establishing early budgets, early estimating, and cost planning, tendering and procurement and post contract duties.
• The role will also include management of other Assistant Cost Managers and Cost Managers within the M&E.
• A good knowledge of M&E systems and supply chain is fundamental with the ability to work collaboratively.

• An exciting opportunity has arisen for a Senior Cost Manager / Associate Director - Mechanical & Electrical, to join our team in our Caberra office. Supporting our clients to deliver projects and programs for Defence projects.
• The position will be to lead on the Mechanical & Electrical (M&E) specific deliverables within a larger project or leading direct M&E commissions, such as asset upgrade works.
• The individual must be self-motivated and Client facing (both internal & external) with the ability to manage multiple projects and clients. This will involve establishing early budgets, early estimating, and cost planning, tendering and procurement and post contract duties.
• The role will also include management of other Assistant Cost Managers and Cost Managers within the M&E.
• A good knowledge of M&E systems and supply chain is fundamental with the ability to work collaboratively.

• Management of the Hotel Front Office operation to achieve a reputation as a market leader
• Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
• Supervision of lobby services (including Car parking and Porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
• Operation of an effective night audit function in conjunction with the Financial Controller.  Accuracy of this daily function being paramount while maintaining customer focus.
• Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• Any other duties assigned by your manager.

In your role as Engineering Manager, you’ll be leading the web engineering team responsible for one of our most valuable subscription products, The Australian Financial Review. You’ll play a vital role in helping your team grow their skills professionally while delivering the product & technology roadmap for the authoritative brand on business, finance and investment news in Australia.

Deliver business/audience value

• Partner with key stakeholders to translate business goals and requirements into effective engineering solutions & deliverables 
• Drive the continuous improvement of squad processes and ways of work to improve team capacity and capability

Technical Leadership

• Drive adoption of best practice and ensuring engineering decisions align with the project and product engineering strategy
• Work with team members to guide solutions towards business and technology goals
• Act as a enabler, removing roadblocks to progress as needed
• Remove single points of failure by cross-skilling staff

Drive high performance

• Establish and maintain a highly motivated and high performance team culture through one on one feedback, mentoring, coaching and performance management
• Maintain high quality standards for yourself and software engineering practices of your team
• Effectively lead people processes including the hiring of new talent 

The trade marketing team is the B2B marketing function at Nine, including marketers, event managers and designers who together create meaningful sales collateral, campaigns and events that influence and change the perception of Nine’s brands and products in the eyes of advertisers, creative agencies, media buyers and industry press. The division sits within Nine’s Group Marketing function.

Reporting to the Head of Content, the Group Trade Marketing Manager is directly involved in planning, developing and executing trade campaigns and initiatives, overseeing timely go-to-market collateral across Total Television, Publishing and Audio, working with stakeholders to achieve key business outcomes and being the key contact for Internal Communications. With 2x direct reports, this role is responsible for overseeing wider team projects, managing multiple tasks at any given time, as well as supporting, guiding and inspiring the team to grow.

Note - This role is a 13 month maternity leave cover contract. 

Role responsibilities:

• Work closely with Content Partnerships stakeholders to lead medium scale go-to-markets across Total Television, Publishing & Audio brands
• Lead comms planning & execution across Nine’s owned channels: LinkedIn, our corporate website NineforBrands.com.au, fortnightly Nine Insights newsletters & internal Audience Insights reporting
• Support on initiatives such as Nine’s Talking Media podcast production 
• Lead Powered by Nine case study execution 
• Support on post campaign reporting & analysis, including bringing new ideas & initiatives to the table
• Management of 2x direct reports in Trade Marketing Executive roles