Total 6 general manager job vacancies in St Ives

Our Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems across NSW, QLD, WA, VIC, NT and soon to be TAS. Our team minimise downtime, coordinate onsite maintenance and repairs, as well as provide Australia-wide customer service. The Service Centre operates two shifts a day, seven days a week.

Based in our St Leonards head office, our Service Centre Manager is responsible for leading this integral function of TOMRA by having a strong focus on polices, processes, continuous improvement and training.

What you’ll be doing:

• Focusing on maximizing Machine uptime and high customer satisfaction
• Accountable for Service Centre KPIs and ensuring these are appropriately cascaded down the team
• Overseeing and reviewing performance of all Service Centre team members and working with team members to drive results
• Maintaining an inclusive and collaborative culture within the Service Centre
• Training and development of team members, as well as coaching and empowering senior team members in their role
• Championing continuous improvement of Service Centre processes
• Acting as the conduit between the Service Centre and other teams, both within TOMRA and externally
• Generating regular reports for internal stakeholders on Service Centre performance
• Providing input to business activities on Service Centre capabilities, processes and customer feedback trends.
• Managing the Service Centre roster to ensure it is suitably staffed across all operating hours

The role of the Network Manager is to ensure that TOMRA’s Network of NSW Collection Return Points are managed to provide the best customer experience and ensure a safe and operationally efficient site management.

Some of the duties you will perform: 

• Drive the production of compelling business cases and analysis to support services to our sites and customers
• Develop a comprehensive site management plan with a focus on site retention
• Ensure that TOMRA kiosk’s solutions are operational and meeting our up-time SLA obligations
• Manage site maintenance to budget
• Work cross functionally to drive volume to site
• Manage a network of TOMRA Operated Return and Earn sites, ensuring smooth operations, safety, and positive customer experiences.
• Enable Area Supervisors to maintain a safe network and address safety hazards, and incidents as they arise.
• Support team of Area Supervisors to foster positive relationships with landlords and drive ongoing landlord engagement and commitment to Return and Earn scheme.
• Lead a team of Area Supervisors, providing guidance, support, and performance management.
• Work cross functionally, and with direct reports to create necessary processes, and utilize existing technology to do so efficiently.
• Analyse monthly results, explain key variances, and participate in total forecasts. Oversee and manage per site profitability.
• Provide regular reporting to Join Venture partners, and Internal Stakeholders on health of the NSW Network.
• Build strong relationships with internal and external stakeholders, including local authorities, community groups, and partners.
• Manage external contractors involved in network uptime, cleanliness, and maintenance. Ensure compliance with contracts, quality standards, and safety regulations.
• Collaborate with other departments on initiatives, projects, and process improvements.

We have an exciting opportunity for an experienced Payroll Manager to join our friendly and dedicated Finance Team! As the Payroll Manager, you will be responsible for the efficient and effective management of the organizations entire payroll function, ensuring best practice and compliance is maintained at all times.

With support from the Payroll Associate, you will be responsible end-to-end processing of company payroll, remitting payroll taxes and government reporting as well as preparing monthly, quarterly and year-end payroll statement. You will also play a key role in process and system improvement initiatives.  

Key Responsibilities:

As the Payroll Manager, your key responsibilities will include, but are not limited to

• Ensuring all payroll transactions are completed in an accurate and timely manner, including, Processing Superannuation, Payroll taxes, FBT taxes, PAYG deductions.
• Managing the preparation of weekly pay runs for approval.
• Ensuring compliance with relevant state and federal legislation and requirements, payroll industry best practice, applicable awards and employee contracts.
• Acting as first point of contact for all payroll enquiries, including portal queries.
• Managing, mentoring and providing guidance to the Payroll Associate.
• Liaising closely with our P&O and Finance teams.
• Cooperating with internal/external auditors to complete and provide required information during regular audits.
• System administration, including, ensuring our employee payroll information is up to date, establishing user accounts and liaising with third party vendors (HR3 & HumanForce) to ensure systems are fit for TOMRA’s operational requirements.

This is an exciting opportunity for an individual with relevant experience to drive sales. As part of our strategy to increase the demand and market awareness for our business, you will play a vital role working within our Sales team to identify and drive new opportunities, exclusively new site locations. 

You’ll be part of a team which has members based in different states, working to develop and deliver on strategic objectives. Together, your efforts will aim to make a significant difference to the environment in New South Wales both through improved recycling and the reduction of litter.  

You're someone that has a proven record of success working autonomously, loves talking to people and can easily bring your authentic self to customer relations. Through this, you'll help us in establishing long-term relationships with a range of customers and partners including shopping centres, local governments, and charities and community groups.  

The main duties of the position include: 

• Demonstrate and build TOMRA’s local presence and knowledge 
• Generate Business Leads 
• Evaluate customers needs, determine best points of contact and build productive long-lasting new clients 
• Achieve set team-based sales KPI’s 
• Through the use of our CRM system provide progress of sales pipeline  
• Potential for future growth  
• Effectively and professionally manage relationships with internal stakeholders, keeping them well-informed and reassured of the progress of all opportunities. 

Reporting to the NSW Project Manager, the Project Manager (Retail) will be responsible for managing the acquisition, design, construction and delivery of new sites to the business. The key requirements are working with all relevant stakeholders and ensuring they are informed, engaged and have appropriate expectations throughout the course of the project.

Responsibilities include all aspects of project management, particularly stakeholder communication, budget accountability, supplier management and risk assessment. Specific objectives within this position are overseeing and managing the site opportunities including managing the property agency, assessing commercial viability, conducting site visits and presenting suitable sites to the wider business.

TOMRA, in conjunction with Joint Venture partners Cleanaway, run and operate the Return and Earn scheme in New South Wales.

TOMRA is seeking an Operations Manager to lead our New South Wales team to manage the network across the state.

As the primary point of contact for Network-related matters, The Operations Manager is responsible for managing the relationship between TOMRA and the NSW Joint Venture, Scheme Coordinator and State Government.

 In addition, the Operations Manager is responsible for ensuring the integrity of the Network. This includes contractor management, contractual obligations to the State Govt and quality of customer experience on site.

Reporting into the Operations Manager are the NSW Field Service team, Partnerships and Field Site team.  

Other duties include:

• Nurture key external stakeholder relationships in order to protect and grow existing business (this may include but is not limited to scheme coordinators, government regulators, joint venture partners, and vendors).  
• Ensure that TOMRA operated RVM (Reverse Vending Machines) solutions are operational and meeting our up-time SLA obligations
• Drive positive financial outcomes by ensuring the commercial and financial viability of the organisation unit  
• Develop a comprehensive account management plan with a focus on customer retention
• Oversee contractual compliance regarding delivery of Network Operator obligations, ensuring the business delivers on uptime and KPI requirements 
• Manage comprehensive account management plan with a focus on customer retention Drive the production of compelling business cases and analysis to support services to our sites and customers
• Work closely with the cross-functional teams to optimally manage requests, workload and key resource allocation