Total 50 job vacancies by TAL

The role of Executive Assistant is to provide all administrative support to the General Manager, Retail Claims.

Responsibilities are as follows:

• Manage phone calls and incoming emails/correspondence, redirecting questions and issues where appropriate and/or drafting acknowledgement or responses to email and letters.
• Manage diary, including scheduling meetings, prioritising conflicting needs and ensuring time is appropriately available for critical meetings and issues.
• Work closely with the General Managers, to keep them well informed of upcoming commitments, following up as appropriate.
• Ensure the General Managers have relevant and appropriate documentation in advance of meetings and events.
• Review and edit reports, presentations etc. as required.
• Develop content for communications either internally or externally.
• Ensure requests/action items for the General Managers are proactively followed up and resolved in a timely manner.
• Plan and organise team meetings, events and communications.
• Arrange domestic and international travel plans and itineraries.
• Manage ad hoc requests and/or projects from the General Managers as required.
• Reporting and expense management.
• Communicate directly, and on behalf of the General Managers, with the Executive Team and their respective EAs on a range of matters.
• Pro-actively establish and maintain strong working relationships with the Executive Team and Executive Assistants.
• Functional responsibilities for the Executive & Personal Assistants within TAL.

• Execute against the Data and Analytics roadmap for your relevant business unit - including optimisation of the existing capability as well the introduction of new capabilities where applicable.
• Accurate and timely delivery of existing reporting requirements;
• Identification of and implementation of continuous improvement initiatives;
• Work closely with end users to understand business needs and requirements to ensure that a reporting solution can be developed to address business requirements.
• Accountable to daily reporting SLA's ensuring that reports are delivered to stakeholders within agreed delivery time frames.
• When required, facilitate workshops to capture business requirements pertaining to information needs to support business decision making.
• Manage the activities to ensure engagement and delivery to stakeholders.
• Work closely with TAL Continuous delivery team to ensure reporting solutions are built in line with CD team.
• Assist in articulating BI solutions requirements and being the conduit between IT and business users.
• Develop the BI reporting solutions by using enterprise BI technology. Develop PBI models to ensure information in the reports meet the business requirements.
• Provide solution designs or proof of concepts (POC) using appropriate tools in sync with the solution architects.
• Capture and document functional specifications, business requirement analysis, flowcharts, and process maps as and when needed.  
• Develop strong working relationships with the internal customer base, support the internal customer with the demands on regulatory submissions

Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. 

Working in the Retail Claims Lumpsum team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

In this role you will,  

• Independently manage a portfolio of claims end-to-end
• Active engagement of key stakeholders to deliver timely outcomes for customers
• Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
• Provide exceptional customer service including management of claims, communication and inquiries
• Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
• Participation in case conferences, peer case discussions, instructing third party service providers

Service Consultant, Operations

• Join Australia’s No.1 Life Insurer
• Self-starters who enjoy a dynamic workplace
• Proven career opportunities and excellent employee benefits

About the opportunity

The Service Consultant function is primarily concerned with the response to and administrative processing of enquiries; Integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer requirements.

A diverse role responsible for administering our products across a number of platforms while providing outstanding customer service. It’s a pivotal role in transforming the experience from a transactional one to a relationship based holistic experience.  

This role is also the perfect launching pad to build a long term career with us!

Responsibilities include:

• Operating as the primary point of contact, responding to all enquiries, aiming to achieve first point resolution
• Completing administrative tasks within service standards and monitoring service delivery and quality
• Respond to escalations and complaints, taking responsibility to gain quick resolutions
• Understand our responsibilities per Privacy law and Compliance guidelines, and execute activities within these
• Identify trends and provide feedback to the Team Manager to prevent reoccurrence
• Engage in a supportive team environment whilst actively sharing skills and knowledge
• Assist other Service teams in other areas (including call centre) to help achieve departmental goals during peak periods

Employee value

At TAL, we look for people who represent our diverse Australian community; people who embrace our spirit and inspire confidence in their colleagues, customers and community.

We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.

It’s a values driven environment, with excellent employee benefits plus learning and development opportunities designed to support our people.

Benefits include:

• A generous company paid life insurance and super plan
• Recognition and reward programs that acknowledge great work
• Coaching, mentoring and training programs
• Flexible work and leave options to support study, family and lifestyle

Our ambition is for customers to understand and value their cover and be confident that we’ll be there when they need us most. As an Innovation and Propositions Manager, you will be focused on bringing this ambition to life for members in our Group life insurance channel.

You will be responsible for ideating, supporting, and executing our propositions strategy and roadmap. This means developing and deploying a range of initiatives/programs to support our members and superfund partners.

This role is a 9-month contract, working flexibly from our Sydney office.

In this role you will: 

• Use Google Sprint, Human-Centered Design, LEAN project methodologies, and your own strategic problem-solving skills to lead the development of prioritised solutions into propositions and prototypes.
• Be involved with creating an idea, to design, evaluation, customer journey mapping, problem statements, through to build, execution, and implementation (take to market).
• Monitor and manage member response through data and proposition evolvement.
• Apply the right research frameworks to incorporate customer/partner feedback to continuously refine TA’Ls Health proposition, Member Engagement proposition, and Employer propositions according to customer needs.
• Monitor and analyse market developments to help manage the portfolio of propositions and pipeline of new opportunities.
• Lead concept testing and user testing to validate and iterate propositions and prototypes – along with developing a business case, submitting for technology prioritisation/estimation and funding.
• In co-ordination with relevant teams across TAL, develop and pilot innovations that involve specific engagement initiatives/programs, together with our superfund partners following TALs innovation playbook.
• Work together with our Group Partnerships Team in engagement with superannuation funds to secure buy-in in delivering proposition(s) and innovations within agreed timelines.
• Present new concepts, frameworks, approaches, and propositions to internal and external stakeholders on an ongoing basis.
• Facilitate workshops with key stakeholders, including senior stakeholders.

This role is responsible for TAL’s risk philosophy and profitability through sound underwriting standards and practices by:

• Assist with adviser enquiries, escalations, and complaints to satisfactory conclusion.
• Assess new applications and reviews files within agreed timeframe.
• Achieve required underwriting volume target.
• Complete telephone underwriting cases.
• Communicates openly to engage customers, peers, members, funds and partners using a variety of communication strategies (face-to-face, written, telephone and presentations)
• Enthusiastically collaborates with other teams and colleagues.
• Contributes to a proactive, consistent customer experience across the underwriting team, identifying customer issues and opportunities to resolve them.
• Demonstrates a strong business acumen, with a sound knowledge of current policies and procedures and how to apply them
• Thinks innovatively and challenges the status quo, helping to embed changes that add value to customers and partners
• Explores alternative solutions to improve effectiveness and productivity within the team
• Makes informed and timely decisions when appropriate, weighing up risks and outcomes using sound risk awareness and management practices.

The Senior Claims Consultant is responsible for the proactive management of a portfolio of complex life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.

Accountabilities include:

• Provide support to the team, providing guidance on the claims management process, procedures, contract requirements, role modelling effective case management. Provide claims strategy sign off within delegation limits.
• Manage a portfolio of complex life insurance claims in a proactive, cost-effective manner.
• Ensure accurate claim assessment in line with policy terms and conditions.
• Gathering and interpreting relevant information to form an appropriate claims strategy.
• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner.
• Work collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other stakeholders.
• Provide support to the team, through guidance on the claims management process, procedures, contract requirements.
• Role modelling effective case management and best practice portfolio management.
• On an as needs basis support the Team Manager with the development of less experienced Claims Consultants.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems. 

The role is responsible for leading a team that delivers end-to-end remediations as a result of risk related incidents along with supporting
projects across the business as a result of remediation incidents.

You will work closely with key stakeholders to ensure remediation
incidents are progressing with appropriate input and oversight. You will ensure that remediations are managed in a timely manner aligning
with TAL’s Customer philosophies within the risk management framework and Enterprise Remediation Guiding Principles.

In this role you will: 

• Ensuring delivery of remediation incidents in line with TAL’s Enterprise Remediation Guiding principles and risk framework.
• Defining roadmap of Remediation activities in consultation with impacted teams and stakeholders which requires effective prioritisation, resourcing requirements and understanding of customer impact.
• Building strong relationships with leaders across the business to ensure that support can be provided when required.
• Developing and leading Remediation direct reports.
• Ensuring root cause analysis of incidents is completed effectively and appropriate strategic and tactical solutions are implemented with key stakeholders.
• Working with Line 1 Risk team to ensure adequate visibility of all items identified requiring remediation and due dates for any assigned actions met.

Join TAL as a Marketing Manager where you be part of our Group Life and Retirement business unit. Reporting to the Senior Manager, Marketing & Communications, you will be responsible for developing and delivering marketing materials to support TAL's core offering and key campaigns and propositions for TAL’s super fund partners. You will focus on the development and execution of our marketing strategy, supporting education and advocacy for key stakeholder groups across TAL’s Group Life and Retirement business.

This is a permanent role, working flexibly from our Sydney office.

In this role you will: 

• Lead the development and execution of marketing materials for group life insurance and retirement to support our engagement with TAL’s super fund partners and their members.
• Engage with key stakeholders across the business to understand challenges and consider how the marketing, communications and events team might support the development and delivery of a solution.
• Develop and maintain the marketing data and proof points library, including engaging with the business for regular audits and updating the library of content and materials with key messaging and proof points.
• Complete reporting and analysis of the effectiveness of marketing campaigns and deliverables.
• Support the delivery of a content pipeline for increasing understanding and awareness of Group Life and Retirement propositions across stakeholder groups, through owned channels.
• Manage research project plans to support the development of marketing communications deliverables including positioning papers, thought leadership and other relevant communication and campaign plan activation.
• Drive internal engagement with the Group Life and Retirement Partnerships Team through education on the role of marketing and communications, and developing scalable solutions for fund partners, building in appropriate risk and governance measures to all processes.
• Drive TAL’s Regulatory content pipeline for key stakeholder groups.
• Develop tools and reporting materials to enhance data and insight sharing for fund partners.
• Confirm launch dates, communications strategies, plans and forecasts with key stakeholders ensuring delivery on time and on budget.
• Deliver a regular reporting framework, preparing dashboards for circulation through the wider team and to partners.

As an Actuarial Analyst for our Model Assurance team, you will be working with a dedicated and close-knit team to deliver key model review initiatives.

In this role you will have the unique opportunity to make a change and become a champion for better data and modelling practices within TAL.  Working from a first-principles approach, you will be able to challenge existing methodologies and models (including Prophet) to allow for improvement in the ways of working and sustainable model development.

The role will have exposure to the breadth and depth of TAL’s comprehensive suite of products, and you will be able to extract new insights in collaboration with your team and external teams such as in the Product and Pricing area. As part of model review, you will be working with entire portfolios of businesses and as such your findings can produce high-level impactful results for TAL.

You will be presenting your findings to a range of key stakeholders in the business, from the model owners to the project sponsors at the general manager level.

You will be working in a highly collaborative environment with your team, providing mutual support, peer-reviewing and problem-solving together during the team’s project work.

In addition, you will provide support on other initiatives beyond model review depending on the business’ needs which can include within the data space.

Key Accountabilities:

• Enhance the internal risk mitigation framework of TAL through independent model and data reviews on actuarial and finance models
• Support the business on projects to enhance the data and model capabilities of TAL
• Report and present back to the business on key findings and insights
• Explore creative solutions to model quality management and control
• Maintain a balanced approach to risk and the application of risk management principles to all phases of conduct and implementation for project deliverables
• Develop and maintain excellent communications with team members, customers and stakeholders

We have an exciting new opportunity for a Quantitative Analyst, Investments. In this role, you will shape outcomes and add significant value as we further develop the operating model for our general account. This role offers the unique opportunity to build capabilities and drive key decisions.

Key Responsibilities:

1. Investment Strategy:

   • Generate capital market assumptions.
   • Develop models to test and optimize investment strategy using a capital efficiency and asset-liability framework.

2. Investment Manager Arrangements:

   • Design investment manager benchmarks considering liability key rate durations and credit risk charge targets.
   • Conduct quantitative analysis of investment manager performance, including attribution.

3. Portfolio Performance, Risk, and Exposure Management:

   • Perform overall portfolio performance attribution.
   • Generate overall portfolio risk reports.
   • Conduct scenario analysis and stress testing.
   • Act as the technical owner of the risk system.
   • Conduct investment market and economic research.
   • Analyze overlay trade sizing and risk (CDS and bond futures).

4. Collaboration and Stakeholder Engagement:

   • Support the production and communication of quality and timely information to all levels of management and through ALCo.
   • Collaborate with the ALM team on ALM strategy, implementation, and mis-match reporting.
   • Provide technical investment guidance and advice to the broader TAL community as required.

As the Technology Cost and Benefits Manager, you will be responsible for evaluating the costs associated with technology initiatives, analysing their benefits, and providing recommendations to ensure cost-effectiveness and maximum value for Technology and the organisation.

Additionally, you will lead a team to provide operational planning, dependencies management, reporting, financial management, ensuring seamless coordination with the broader Technology deliverables.

The role involves collaborating with cross-functional teams, financial stakeholders, and technology leaders to drive informed decision-making in technology investments. It also involves establishing and upholding a comprehensive Value Management Framework to assess, track and optimise the value derived from technology investments and spend.
 

Key Accountabilities:

• Establish and uphold a comprehensive Value Management Framework to assess and optimise the value derived from technology investments and spend.
• Actively manage the enterprise value management framework with focus on ensuring all work to be delivered by Technology has a clear outcome and measurable benefit and realisation plan defined, signed off by Sponsor and Business Owner, planned for with Finance and then is frequently tracked and reported on. Provision of actionable insights will be key as these will feed through to Steering Committees
• Drive business management practices within our Technology teams
• Ensure alignment with the overarching Technology strategy and contribute to the budget planning process.
• Develop input for internal and external reporting; material for tenders, contractual review summaries, scheduling and minuting agreed governance meetings.
• Assure delivery of maximum value within budget and with minimum risk while quickly responding to changing business needs and demand across the portfolio. Strategic cost management across the total Technology portfolio and insightful reporting to Leadership Team required.
• Drive business impact through creation of new Commercial Management tools/processes (or optimisation and automation of existing ones) that solve for team-wide pain points and opportunities.
• Set up best practice frameworks for governance, risk identification & management, vendor management, value management, strategic planning & reporting.
• Develop and maintain Technology Dashboard to measure operational effectiveness and impact. Co-ordinate input for Board and external reporting as required.
• Direct adoption of vendor management best practices – managing key inputs for strategic vendor meetings directly.
• Manage and optimise the current budgeting process & BAU business management – Supporting SoWs, BAU reporting, contracts, invoices
• Drive structured approach to managing cost-to-income (cost base diligence) improvements across Technology Delivery, working with Platform Leads to set, track and report benefits ( cost reduction and avoidance). Maintain refreshed TCO profiles.
• Active participation and ownership of strategic focus areas covering workforce management, operating model, vendor management, technology obsolescence & simplification and technology acceleration.
• Lead and coach team to provide consistency in process, service and stakeholder support through process.
• Drive the annual strategic budget setting process for Technology Delivery – with input from broader Technology Leadership Team, ensuring strong alignment across strategy-> budget->delivery goals with focus on what is required to deliver and impacts of change.

The People & Culture (P&C) Business Analyst is responsible for delivering a program of work that will strengthen and improve the process design and documentation of core People & Culture transactional processes. The P&C Business Analyst will design process improvements, as needed translated into system requirements, that meet the needs of our people, people leaders and P&C. This role plays a key part in enabling P&C to operate at scale and support future business growth.

As a business analyst you will use strong communication and technical skills to translate people experience requirements into effective processes and documentation. In the role you will investigate and analyse how existing processes supported by technology can be improved and/or further automated, by working closely with P&C, employee, and people leader stakeholder groups. The focus will initially be on P&C transactional processes that support P&C Service Delivery and processes that align to key moments that matter in our employee lifecycle.

You will approach the process re-design using “human centered design” practices and have end-to-end responsibility for completing the process re-design from current state analysis through to implementation. You will participate in testing and implementation activities to ensure processes are aligned to expectations of internal stakeholders.
You will contribute to building a culture of service delivery excellence, continuous improvement, and innovation by proactively identifying and driving continuous improvement in your own practices and those of the team.

Key Accountabilities:

Business Analysis
• Analyse current People & Culture practices and processes, identifying improvement and transformation opportunities to improve the people experience of TAL employees and people leaders, increase productivity, improve speed of delivery, and eliminate waste.
• Collaborate with stakeholders (HRIS, P&C Operations, P&C Centre of Excellences, Technology) on delivering value to all stakeholders, being a subject matter expert and valued consultant.
• Document & analyse existing Workday system Business Processes, including current approval and condition rules. Provide recommendation for simplification of current business processes while working closely with appropriate stakeholders and subject matter experts.
• Recommend and develop system and process improvements, including identifying opportunities for automation, articulating the benefits to the business and estimated effort of delivering the improvements.
• Develop and maintain business requirements, process design documents that clearly and specifically set out all requirements.
• Contribute to evolving the process documentation approach and framework within People & Culture.
• Ensure initiative risks and issues are current and clearly identifiable and traceable.
• Ensure proposed process design has considered downstream impacts of changes to other existing business processes.
• Facilitate, co-ordinate, execute and participate in workshops (both internally and with 3rd party suppliers).

Change Implementation and Management
• Co-ordinate/Implement system process changes & initiatives in collaboration with the HRIS team according to agreed timeframes and business requirements.
• Develop, refine, and execute test cases as part of User Acceptance Testing.
• Develop and implement change management plans.
• Provide status reporting against progress on a regular basis, highlighting exceptions, risks and / or issues.
• Develop and provide communications strategies / plans, including implementation or release management documentation for end user groups with the provision of training and assistance prior to and post implementation.
• Facilitate, participate in Post Implementation Reviews.

General
• Professional development – focus on continuous development of technical skills.
• Guide and support team members to enhance their knowledge and skills.
• Review documentation written by team members and provide feedback.

As the Engineering Manager, you will play a pivotal role in driving our organization's transformation towards true DevOps practices, ensuring quality and safety is built into our Digital Engineering practices.

Your primary responsibility will be to lead and oversee the Quality Engineering function. Ensure that all aspects of quality assurance, including engineering practices around unit testing\integration testing, functional UI testing, performance, security quality assurance processes are consolidated into a cohesive and efficient practice to ship our Digital products faster and safer to production.

You will be instrumental in integrating quality engineering practices seamlessly into our development pods and deployment chain, enabling us to deliver high-quality software products to our customers faster and more reliably. Key to your success will be your ability to lead and inspire a team of quality engineers and developers, fostering a culture of continuous improvement and innovation.

By championing best practices in quality engineering and driving strategic initiatives, you will be at the forefront of our journey towards Digital excellence in digital engineering and digital product delivery.

Key Accountabilities:

• Develop and communicate a comprehensive quality strategy aligned with the goals and objectives of the Digital Engineering teams and business lines. incorporating modern Digital engineering, cloud-native development methodologies and best practices.
• Lead and mentor a team of quality engineers and testing professionals, fostering a culture of collaboration, innovation, and continuous learning to support the delivery of high-quality digital products.
• Inspire the broader Digital engineering community to take ownership in quality as part of their day to day development activities.
• Establish and optimise quality assurance processes and methodologies, including QE automation frameworks, continuous integration/continuous delivery (CI/CD) pipelines, and modern testing techniques (e.g., shift-left testing, behaviour-driven development, AppSec, Load testing etc).
• Collaborate with cross-functional teams to integrate quality engineering practices seamlessly into the DevOps pipeline and DevOps ways of working. Ensure that quality is built into every stage of the software development lifecycle.
• Develop and execute comprehensive test strategies for digital products, encompassing functional, non-functional (performance, security), and usability testing, and leveraging automation to improve testing efficiency and coverage.
• Drive continuous improvement initiatives to enhance quality engineering processes, tools, and practices, staying abreast of industry trends and emerging technologies to introduce innovative solutions that improve product quality and delivery speed.
• Build and maintain effective relationships with stakeholders, including product owners, developers, designers, and senior leadership, to ensure alignment on quality objectives and priorities, and communicate progress, outcomes, and challenges related to quality engineering initiatives.
• Identify and mitigate quality-related risks, ensuring compliance with regulatory requirements, security standards, and industry best practices, and implement processes and controls to monitor and manage risks effectively.
• Evaluate and select appropriate testing tools and technologies and manage relationships with vendors to ensure that the team has access to the necessary resources and support to execute quality engineering activities effectively.

Team Overview:

The AppSec Team focuses on building secure mobile, web and cloud applications throughout their development lifecycle, from start to finish. AppSec is a proactive approach to security that help prevents threats at the initial stages rather than a reactive approach.

As an Application Security Engineer at TAL, you will be responsible for ensuring the security of our applications by implementing and maintaining robust security measures at TAL. You will work closely with development teams to identify and mitigate security vulnerabilities throughout the software development lifecycle. You will also foster security awareness and DevSecOps culture, providing security training to development teams.

Key Responsibilities:

• Ascertain a holistic understanding of TAL’s systems, development workloads and lifecycles.
• Create and update software application security policies and procedures.
• Work closely with the TAL Cyber team to implement security best practices and standards to protect sensitive data and ensure compliance with regulations.
• Collaborate with development teams to integrate security controls into the software development process.
• Conduct security assessments on applications to identify and remediate vulnerabilities.
• Drive response to security incidents, conducting root cause analysis and implementing corrective actions.
• Analyse application code and recommend solutions to identified security issues.
• Execute planned and ad-hoc security scans of software applications, and interpret results for development teams.
• Maintain documentation related to application security processes and controls.
• Providing application security guidance, coaching, and training to development teams and other stakeholders.
• Ensuring the adoption and implementation of application security tools in the DevSecOps lifecycle.
• Gather, manipulate and report on data from application security tools programmatically.
• Work with vendors to tailor application security tools to fit TAL workloads. 
• Stay up-to-date on the latest security threats and trends to proactively address potential risks and educate development teams.

This role is responsible for providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles.A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk-based detective controls and insights relating to claim assessment. You may be required to lead the delivery of small to medium scale projects or well-defined tasks on major projects to enable QA remediation or continuous improvement initiatives

Our Group Platform Owner role requires a servant leader, who empowers cross functional teams to take accountability for their delivery, risks issues and dependencies.  The role works closely with Platform owners, senior leaders, partners and other IT teams to manage dependencies and clear impediments to effective and timely delivery of project features and on-going operational support. In this role, you will be both hands-on and tactical when required and equally motivated by developing and driving a strategic plan towards future state.

Key Responsibilities include:

• Work with senior business and technology stakeholders across TAL to establish key business drivers for change, business cases and establish a technology platform strategy and roadmap (including business motivation models) for the Group business.
• Develop Enterprise & Digital strategies, investment prioritisation, operating models and organisational design and help deliver more digitised solutions for the Claims business line.
• Support our business growth & retention ambitions by developing and engaging in our Tender / RPI responses with Partners.
• As a Technology Platform Owner, you’ll be responsible for the planning, coordination, management and successful completion of a complex portfolio of technology projects
• Develop IT Simplification (including System Health and Decommissioning), Operational efficiency (including TCO) and technology modernisation and simplification programs.
• Build and structure teams across business units to manage complex, multi-track delivery initiatives across a diverse range of technologies. You will provide purpose, direction and motivation to these teams.
• Develop and maintain relationships (expectations, communications, negotiations, escalations and feedback) with the senior business division leadership team.
• Lead key technology strategy initiatives, innovation and idea generation and delivery of new solutions across TAL Technology & Innovation.
• Facilitate project work planning sessions to enable appropriate commitment to and predictability in project delivery and that risk issues and dependencies within and across projects are effectively managed.
• Working alongside Platform Architects, manage the development of target-state solution architectures, transition state architectures and overall strong
• Input to platform roadmap to enhance the capabilities of the technology platform and ensure team can increase speed and quality of delivery through measurable on-going improvement in work practises.
• Ensure risk management principles and practices are in place to mitigate key platform strategic and operational risks and underlying technology policies.
• Input to the prioritisation process to optimise delivery of value to the customer as quickly as possible.
• Facilitate Development Manager stand-ups and retrospective sessions, focusing on the use of best practices, apply lessons learned from previous projects, and ensure a positive, collaborative work environment for your teams.

The TAL Partnerships team is a team focused on ensuring our superannuation partners receive excellent service across their relationship with TAL. We have a permanent opportunity available as a Partnership Manager working within the Major Accounts Portfolio.

Reporting to the General Manager, Partnerships, and Industry Funds, you will support the relationship with Tier 1 clients, manage operational and strategic account plans while maintaining strong stakeholder relationships across peers at TAL.

In this role you will: 

• Deliver high quality services to clients in accordance with our administration agreements, other contractual or stated commitments
• Maintain strong and effective stakeholder relationships across peers at TAL to ensure that the enterprise is able to deliver on our client commitments
• Understand TAL’s strategy at an Enterprise level and awareness of relevant matters in other Life Insurance Channels
• Maintain operational and strategic account management plans
• Respond to queries where answer is clearly stated within existing policy documentation
• Respond to queries where basic interpretation is required or precedent is available to draw upon, otherwise refer to a more senior member of staff where interpretation is required
• Provide/review initial drafting of Policy Document Changes
• Work with clients and internal peers in relevant operational areas to design and implement required changes to operational process

This role is an exciting opportunity to support the Head of Business Management and 1L Risk and Senior Manager Risk - Finance in the maintenance of Finance's Risk Management Framework.

The Finance Risk Manager is a delivery role which will assist with risk and control assessment across Finance. The role is responsible for contributing to initiatives within the Finance business risk function, with a specific focus on executing the Annual Risk and Control Self-Assessment, Control Assurance Plan and Incident and Breach Management process on behalf of Finance.

This role will support and advise the business to identify, classify, measure and monitor their risks and/or compliance requirements and issues and specifically;

• Lead and execute on the Line 1 Controls Assurance plan
• Lead and execute in the Line 1 Risk reporting framework
• Lead in managing the quality of Finance data in TRACx (Risk management system)
• Partnering with business stakeholders in completing their Risk and Control Self-Assessments
• Support Finance to continue to develop a sound Risk Management and/or Compliance culture within the organisation.
• Partnering with business stakeholders to assess and document the operational and compliance risk elements associated with the current suite of change initiatives across Finance.

Key accountabilities:

• Responsible for supporting the Head of Business Management and 1L Risk and Senior Manager Risk - Finance in the establishment and maintenance of Finance's Risk Management Framework.
• Deliver timely Risk Management and/or Compliance analysis and advice to specific areas of the organisation to enable the business to be commercially successful and fully compliant with legal and regulatory requirements.
• Responsible for conducting risk assessments on the design and operational effectiveness of Finance's key processes and produce timely control assurance reporting.
• Responsible for assisting the business in identifying and formulating corrective strategies and implementation plans for key corrective actions and preventative controls.
• Support the managing of the monthly Finance Risk Committee including leading the discussions on deep dives sessions and insights on risk matters such as Incident root-causes.
• Responsible for assist the Finance team members in identifying the potential risks and compliance issues associated with their day-to-day business goals, including assisting the incident and breach reporting process.
• Support Finance to continue to develop a sound Risk Management and/or Compliance culture within the organisation.

This role is responsible for leading the Claims Quality Assurance team and providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles. A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk based detective controls and insights relating to claim assessment. You may be required to lead the delivery of small to medium scale projects or well-defined tasks on major projects to enable QA remediation or continuous improvement initiatives.

We have an opportunity to join TAL as a Partnership Manager. Reporting to the Head of AMP Partnership, this is a client facing role that has the responsibility for managing TAL’s partner insurance arrangements and relationships. You will play a critical role in proactively and effectively delivering high-quality services in line with our administration agreements, other contractual or stated commitments and value add offerings.

In this role you will: 

• Be responsible for the delivery of high-quality services to clients in accordance with our administration agreements, other contractual or stated commitments
• Maintain strong and effective stakeholder relationships across peers at TAL to ensure that the enterprise can deliver on our client commitments
• Maintain operational and strategic account management plans
• Report and monitor on adherence to Service Level Agreements
• Respond to queries where answer is clearly stated within existing policy documentation
• Respond where basic interpretation is required or precedent is available to draw upon, otherwise refer to a more senior member of staff where interpretation is required
• Provide/review initial drafting of Policy Document Changes
• Work with clients and internal peers in relevant operational areas to design and implement required changes to operational process

About the Technology Unit

We provide the technology solutions that enable TAL to offer high quality insurance products and services to our customers and partners including the delivery of core business processes that support our customers when they need us most.

We are organised into Platform delivery teams using agile/continuous delivery mindsets and practises to deliver new and improved technology solutions all elements of the customer / product lifecycle from purchasing a product, ongoing servicing through to the management of claims.

About the Opportunity

This position will have responsibility for designing and developing the front end of TAL’s digital assets today and in the future. You will work alongside multiple development teams to deliver robust digital solutions. You will also be required to work with TAL’s UX design teams.

Your primary role is to contribute to the design and development of high quality solutions meeting the needs of customers and other stakeholders of the Retail Platform.  You will be responsible for the analysis, development and delivery of applications in .NET languages and front end frameworks including C#, ASP.NET, React and AngularJS in Client Server and n-tier applications using a number of established patterns and practices at presentation, application and data layers. You will also contribute to the strong culture of technical excellence, continuous improvement and innovation by proactively identifying and driving continous improvement in your own practises and those of the team. 

In this role you will be responsible for:

• Architecting the front-end solution for a variety of projects including CMS implementations, HTML template development and tools.
• Acting as the conduit between business, technology and creative
• Delivering solutions to complex problems and produce high quality code
• Collaborating with development and design teams

This role is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. The Claims Service Consultant will also assess low complexity claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate. 

This role is integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer and Claims requirements.

• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy 
• Adhere to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines
• Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work
• Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work (including system and user acceptance testing and procedural reviews) 
• Contribute towards a culture of process improvement
• Contribute to department and company projects as required
• Other ad-hoc duties as required.

As the Senior Lead – Strategy, you will play a pivotal role in developing and driving the strategic direction of TAL. Working closely with TAL’s business units, you will support with the identification, analysis, development, and recommendation of strategic initiatives.
You will help facilitate and deliver the annual strategy process of TAL, including the development of the Board Strategy Day Workshop materials and reporting to TAL’s parent company, Dai-ichi Life.

This is a permanent role, working flexibly from our Sydney office.

In this role you will: 

• Drive critical thinking to define and assess the overarching strategic themes to enable TAL to pursue its Purpose.
• Evaluate external factors and market trends to identify potential strategic risks and growth opportunities for TAL, keeping key decision makers informed.
• Lead strategic projects and initiatives to improve strategic planning and to create shareholder value for TAL.
• Lead the development of strategic narratives and communicate clear insights and recommendations to senior leaders in the business or key decision-makers.
• Develop reports and presentations for the Board and Executive Team and interpret complex material for Board and Executive Team strategy planning.
• Research, evaluate and recommend strategic initiatives that are of benefit to TAL (e.g., growth opportunities, corporate development opportunities).
• Lead the team, making sure that the appropriate people plan is in place to recruit, retain, train & develop people effectively.
• Build strong networks across TAL to encourage cross-functional connections and knowledge sharing, and work collaboratively with internal and external stakeholders.

Join TAL as an Administrator, Corporate & Implementation. This role sits within our Group Life and Retirement team who are committed to delivering on TAL’s strategy by providing best practice, industry leading services to our partners. Reporting into the New Partnerships Lead – Group, you will provide administrative support to our Wealth division and Growth team. This team is made up of several professionals focused on growth, bid management, along with Corporate related activities and partnerships.

This is a permanent role, working flexibly from our Sydney office.

In this role you will: 

• Assist brokers and employers with any requirements to ensure a smooth transition to TAL
• Support the internal teams with the delivery of the implementation of the New Business into TAL systems and processes
• Support the Group Administration team finalise the implementation and provide leading ongoing services
• Assist Growth Leadership in reviewing market data to understand market insights and dynamics
• Support Bid Managers with operational tasks to support a New Business Tender
• Support the Growth Leadership with operational activities to support partner engagements, including events, merchandise, and other activities
• Own the data to support the Growth team track and deliver to New Business pipeline & quotations to prospect expectations
• Build relationships with brokers and assisting with operational aspects of New Business Corporate opportunities
• Support the Growth leadership with reporting and insights on areas for improvement for New Business quotations and pipeline reporting
• Manage and deliver operational reporting for partners for the Superannuation based business
• Support the teams with Regulatory reporting and other challenges required to support the Corporate business
• Build and maintain strong stakeholder relationships with peers at TAL to support delivery of Growth outcomes