Total 19 tax manager job vacancies in Australia

As part of the Line 2 Risk Office, you will work in a diverse and varied capacity to continue to uplift risk management capabilities at TAL.

This role is responsible for the oversight of TAL’s financial risks including the management of the Risk Appetite Statement, ICAAP Summary Statement, Recovery Plan and other risk policies and frameworks. You will work closely with business and actuarial teams to
provide advice and oversight to strengthen financial and insurance risk governance and play a key role in overseeing product sustainability for TAL’s existing and new businesses.

• Provide risk and compliance advice, insights and challenge to support the embedment of the Risk Management Framework with a focus on financial risks.
• Lead the design, implementation and maintenance of the Risk Appetite Statement and the Recovery Plan.
• Partner with the Capital team to enhance and challenge the Internal Capital Adequacy Assessment Process (ICAAP) framework.
• Provide insights and coordinate the development of stress scenarios.
• Establish strong relationships with business stakeholders to embed and increase awareness of the Risk Management Framework.
• Provide risk advice on projects relating to the financial risk portfolio.
• Conduct reviews on emerging risks and other focus areas.
• Present the outcomes of reviews to senior management and at Board or committee meetings.
• Provide guidance and support to direct report and other members of the broader Risk Office.

• 12 month opportunity

This position helps develop and implement multi-channel mandatory communications (cover letters, policy documentation, forms and policy schedules) to keep customers informed about their policy details throughout their lifecycle. The role works with the Customer Correspondence team and business stakeholders (Product, Legal, Compliance etc) to write and implement clear and concise mandatory communications and collateral, ensuring TAL meets our regulatory and compliance requirements.

The Manager, Claims Operational Risk will lead delivery of day-to-day operational risk management across claims. 

The role is responsible for executing the Line 1 risk management framework, including but not limited to, RCSA actions & controls, control assurance & testing, identification and tracking of Incidents, Risk Committee oversight and reporting, along with relevant risk-based reporting & analytics. 

This role will also be involved in supporting the business to satisfy their responsibilities in complying with TAL risk frameworks and processes.  In addition, this role will contribute to the analysis and implementation of various identified risk & compliance initiatives.

This role is pivotal in leading a team of Claims Consultants, Claims Service Consultants, and Officers to deliver an outstanding claims experience, in line with TAL's claims philosophy, procedures, and risk management framework.

You will focus on delivering a market-leading customer experience while effectively managing risk and ensuring regulatory compliance. This will be achieved through strong operational discipline, portfolio management, stakeholder engagement, and building capability within the team. Additionally, you will handle escalated issues and customer complaints, ensuring outcomes that align with TAL's claims philosophy.

Key Responsibilities:

• Champion Process Improvement: Drive localized process enhancements and lead effective change management initiatives to embed improvements within the team, ensuring best practices in claims handling.
• Contribute to Strategic Projects: Support departmental and company-wide projects as required, ensuring alignment with TAL’s goals.
• Stay Informed: Keep up-to-date with life insurance guidelines, processes, and policy changes, ensuring our claims handling and service approach reflects industry best practices and TAL’s standards.
• Ad-hoc Duties: Perform other tasks as required to support the team and the business.

The Manager, Customer Solutions will lead a dedicated team in delivering critical customer remediation activities. This includes conducting root cause analysis and developing rectification strategies while collaborating closely with key stakeholders to drive the implementation of remediation initiatives. These initiatives, which include identified remediation and operational resilience projects, will be executed in alignment with TAL’s commitment to outstanding customer outcomes and our Customer philosophies within the risk management framework.

In this role, you'll also support the business in meeting its responsibilities under TAL's risk frameworks and processes. Additionally, you’ll play a pivotal role in analysing and implementing various identified risk and compliance initiatives, ensuring we continue to uphold the highest standards across the organisation.

Join TAL’s Group Life and Retirement business unit as a Bid and Implementation Manager. Reporting to the New Partnerships Lead, you will be responsible for driving forward Group Life and Retirement projects, specifically related to the establishment, planning, coordination, and successful delivery of group insurance tenders, large rerates, and implementations.

This is a permanent role, working flexibly from the Sydney office.

In this role you will: 

• Work closely with the New Partnerships Lead to assess and break down the requirements and deliverables to maximise our chances of tender success
• Co-ordinate all aspects of the bid governance requirements
• Assist in the preparation of management papers to be executed and signed off by the Executive Team/Board
• Conduct internal and external bid reviews to obtain market insights and improve internal processes
• Engage with Bid Team and Senior Executives to coordinate and deliver a high quality tender response
• Monitor progress and escalate as required, working to timeline mandates in the tender process
• Develop and implement operational initiatives to bring continuous improvement to the process and the quality of our tender productions
• Work closely with the Key Account Team to assess and break down the implementation requirements for new clients or the delivery of the new product/process initiatives to existing clients
• Co-ordinate the initiation implementation workshop, ongoing engagement routines, and governance requirements
• Own and update the implementation checklist and progress
• Own and update the library of pre-existing implementation material
• Adhere to APRA compliance reporting

Our ambition is for customers to understand and value their cover and be confident that we’ll be there when they need us most. As an Innovation and Propositions Manager, you will be focused on bringing this ambition to life for members in our Group life insurance channel.

You will be responsible for ideating, supporting, and executing our propositions strategy and roadmap. This means developing and deploying a range of initiatives/programs to support our members and superfund partners.

This role is a 9-month contract, working flexibly from our Sydney office.

In this role you will: 

• Use Google Sprint, Human-Centered Design, LEAN project methodologies, and your own strategic problem-solving skills to lead the development of prioritised solutions into propositions and prototypes.
• Be involved with creating an idea, to design, evaluation, customer journey mapping, problem statements, through to build, execution, and implementation (take to market).
• Monitor and manage member response through data and proposition evolvement.
• Apply the right research frameworks to incorporate customer/partner feedback to continuously refine TA’Ls Health proposition, Member Engagement proposition, and Employer propositions according to customer needs.
• Monitor and analyse market developments to help manage the portfolio of propositions and pipeline of new opportunities.
• Lead concept testing and user testing to validate and iterate propositions and prototypes – along with developing a business case, submitting for technology prioritisation/estimation and funding.
• In co-ordination with relevant teams across TAL, develop and pilot innovations that involve specific engagement initiatives/programs, together with our superfund partners following TALs innovation playbook.
• Work together with our Group Partnerships Team in engagement with superannuation funds to secure buy-in in delivering proposition(s) and innovations within agreed timelines.
• Present new concepts, frameworks, approaches, and propositions to internal and external stakeholders on an ongoing basis.
• Facilitate workshops with key stakeholders, including senior stakeholders.

This role is responsible for leading the Claims Quality Assurance teamand providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles.A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk based detective controls and insights relating to claim assessment.You may be required to leadthe delivery of small to medium scale projectsor well-defined tasks on major projects to enable QA remediation or continuous improvementinitiatives.

The role is responsible for leading a team that delivers end-to-end remediations as a result of risk related incidents along with supporting
projects across the business as a result of remediation incidents.

You will work closely with key stakeholders to ensure remediation
incidents are progressing with appropriate input and oversight. You will ensure that remediations are managed in a timely manner aligning
with TAL’s Customer philosophies within the risk management framework and Enterprise Remediation Guiding Principles.

In this role you will: 

• Ensuring delivery of remediation incidents in line with TAL’s Enterprise Remediation Guiding principles and risk framework.
• Defining roadmap of Remediation activities in consultation with impacted teams and stakeholders which requires effective prioritisation, resourcing requirements and understanding of customer impact.
• Building strong relationships with leaders across the business to ensure that support can be provided when required.
• Developing and leading Remediation direct reports.
• Ensuring root cause analysis of incidents is completed effectively and appropriate strategic and tactical solutions are implemented with key stakeholders.
• Working with Line 1 Risk team to ensure adequate visibility of all items identified requiring remediation and due dates for any assigned actions met.

Join TAL as a Marketing Manager where you be part of our Group Life and Retirement business unit. Reporting to the Senior Manager, Marketing & Communications, you will be responsible for developing and delivering marketing materials to support TAL's core offering and key campaigns and propositions for TAL’s super fund partners. You will focus on the development and execution of our marketing strategy, supporting education and advocacy for key stakeholder groups across TAL’s Group Life and Retirement business.

This is a permanent role, working flexibly from our Sydney office.

In this role you will: 

• Lead the development and execution of marketing materials for group life insurance and retirement to support our engagement with TAL’s super fund partners and their members.
• Engage with key stakeholders across the business to understand challenges and consider how the marketing, communications and events team might support the development and delivery of a solution.
• Develop and maintain the marketing data and proof points library, including engaging with the business for regular audits and updating the library of content and materials with key messaging and proof points.
• Complete reporting and analysis of the effectiveness of marketing campaigns and deliverables.
• Support the delivery of a content pipeline for increasing understanding and awareness of Group Life and Retirement propositions across stakeholder groups, through owned channels.
• Manage research project plans to support the development of marketing communications deliverables including positioning papers, thought leadership and other relevant communication and campaign plan activation.
• Drive internal engagement with the Group Life and Retirement Partnerships Team through education on the role of marketing and communications, and developing scalable solutions for fund partners, building in appropriate risk and governance measures to all processes.
• Drive TAL’s Regulatory content pipeline for key stakeholder groups.
• Develop tools and reporting materials to enhance data and insight sharing for fund partners.
• Confirm launch dates, communications strategies, plans and forecasts with key stakeholders ensuring delivery on time and on budget.
• Deliver a regular reporting framework, preparing dashboards for circulation through the wider team and to partners.

As the Technology Cost and Benefits Manager, you will be responsible for evaluating the costs associated with technology initiatives, analysing their benefits, and providing recommendations to ensure cost-effectiveness and maximum value for Technology and the organisation.

Additionally, you will lead a team to provide operational planning, dependencies management, reporting, financial management, ensuring seamless coordination with the broader Technology deliverables.

The role involves collaborating with cross-functional teams, financial stakeholders, and technology leaders to drive informed decision-making in technology investments. It also involves establishing and upholding a comprehensive Value Management Framework to assess, track and optimise the value derived from technology investments and spend.
 

Key Accountabilities:

• Establish and uphold a comprehensive Value Management Framework to assess and optimise the value derived from technology investments and spend.
• Actively manage the enterprise value management framework with focus on ensuring all work to be delivered by Technology has a clear outcome and measurable benefit and realisation plan defined, signed off by Sponsor and Business Owner, planned for with Finance and then is frequently tracked and reported on. Provision of actionable insights will be key as these will feed through to Steering Committees
• Drive business management practices within our Technology teams
• Ensure alignment with the overarching Technology strategy and contribute to the budget planning process.
• Develop input for internal and external reporting; material for tenders, contractual review summaries, scheduling and minuting agreed governance meetings.
• Assure delivery of maximum value within budget and with minimum risk while quickly responding to changing business needs and demand across the portfolio. Strategic cost management across the total Technology portfolio and insightful reporting to Leadership Team required.
• Drive business impact through creation of new Commercial Management tools/processes (or optimisation and automation of existing ones) that solve for team-wide pain points and opportunities.
• Set up best practice frameworks for governance, risk identification & management, vendor management, value management, strategic planning & reporting.
• Develop and maintain Technology Dashboard to measure operational effectiveness and impact. Co-ordinate input for Board and external reporting as required.
• Direct adoption of vendor management best practices – managing key inputs for strategic vendor meetings directly.
• Manage and optimise the current budgeting process & BAU business management – Supporting SoWs, BAU reporting, contracts, invoices
• Drive structured approach to managing cost-to-income (cost base diligence) improvements across Technology Delivery, working with Platform Leads to set, track and report benefits ( cost reduction and avoidance). Maintain refreshed TCO profiles.
• Active participation and ownership of strategic focus areas covering workforce management, operating model, vendor management, technology obsolescence & simplification and technology acceleration.
• Lead and coach team to provide consistency in process, service and stakeholder support through process.
• Drive the annual strategic budget setting process for Technology Delivery – with input from broader Technology Leadership Team, ensuring strong alignment across strategy-> budget->delivery goals with focus on what is required to deliver and impacts of change.

As the Engineering Manager, you will play a pivotal role in driving our organization's transformation towards true DevOps practices, ensuring quality and safety is built into our Digital Engineering practices.

Your primary responsibility will be to lead and oversee the Quality Engineering function. Ensure that all aspects of quality assurance, including engineering practices around unit testing\integration testing, functional UI testing, performance, security quality assurance processes are consolidated into a cohesive and efficient practice to ship our Digital products faster and safer to production.

You will be instrumental in integrating quality engineering practices seamlessly into our development pods and deployment chain, enabling us to deliver high-quality software products to our customers faster and more reliably. Key to your success will be your ability to lead and inspire a team of quality engineers and developers, fostering a culture of continuous improvement and innovation.

By championing best practices in quality engineering and driving strategic initiatives, you will be at the forefront of our journey towards Digital excellence in digital engineering and digital product delivery.

Key Accountabilities:

• Develop and communicate a comprehensive quality strategy aligned with the goals and objectives of the Digital Engineering teams and business lines. incorporating modern Digital engineering, cloud-native development methodologies and best practices.
• Lead and mentor a team of quality engineers and testing professionals, fostering a culture of collaboration, innovation, and continuous learning to support the delivery of high-quality digital products.
• Inspire the broader Digital engineering community to take ownership in quality as part of their day to day development activities.
• Establish and optimise quality assurance processes and methodologies, including QE automation frameworks, continuous integration/continuous delivery (CI/CD) pipelines, and modern testing techniques (e.g., shift-left testing, behaviour-driven development, AppSec, Load testing etc).
• Collaborate with cross-functional teams to integrate quality engineering practices seamlessly into the DevOps pipeline and DevOps ways of working. Ensure that quality is built into every stage of the software development lifecycle.
• Develop and execute comprehensive test strategies for digital products, encompassing functional, non-functional (performance, security), and usability testing, and leveraging automation to improve testing efficiency and coverage.
• Drive continuous improvement initiatives to enhance quality engineering processes, tools, and practices, staying abreast of industry trends and emerging technologies to introduce innovative solutions that improve product quality and delivery speed.
• Build and maintain effective relationships with stakeholders, including product owners, developers, designers, and senior leadership, to ensure alignment on quality objectives and priorities, and communicate progress, outcomes, and challenges related to quality engineering initiatives.
• Identify and mitigate quality-related risks, ensuring compliance with regulatory requirements, security standards, and industry best practices, and implement processes and controls to monitor and manage risks effectively.
• Evaluate and select appropriate testing tools and technologies and manage relationships with vendors to ensure that the team has access to the necessary resources and support to execute quality engineering activities effectively.

The TAL Partnerships team is a team focused on ensuring our superannuation partners receive excellent service across their relationship with TAL. We have a permanent opportunity available as a Partnership Manager working within the Major Accounts Portfolio.

Reporting to the General Manager, Partnerships, and Industry Funds, you will support the relationship with Tier 1 clients, manage operational and strategic account plans while maintaining strong stakeholder relationships across peers at TAL.

In this role you will: 

• Deliver high quality services to clients in accordance with our administration agreements, other contractual or stated commitments
• Maintain strong and effective stakeholder relationships across peers at TAL to ensure that the enterprise is able to deliver on our client commitments
• Understand TAL’s strategy at an Enterprise level and awareness of relevant matters in other Life Insurance Channels
• Maintain operational and strategic account management plans
• Respond to queries where answer is clearly stated within existing policy documentation
• Respond to queries where basic interpretation is required or precedent is available to draw upon, otherwise refer to a more senior member of staff where interpretation is required
• Provide/review initial drafting of Policy Document Changes
• Work with clients and internal peers in relevant operational areas to design and implement required changes to operational process

This role is an exciting opportunity to support the Head of Business Management and 1L Risk and Senior Manager Risk - Finance in the maintenance of Finance's Risk Management Framework.

The Finance Risk Manager is a delivery role which will assist with risk and control assessment across Finance. The role is responsible for contributing to initiatives within the Finance business risk function, with a specific focus on executing the Annual Risk and Control Self-Assessment, Control Assurance Plan and Incident and Breach Management process on behalf of Finance.

This role will support and advise the business to identify, classify, measure and monitor their risks and/or compliance requirements and issues and specifically;

• Lead and execute on the Line 1 Controls Assurance plan
• Lead and execute in the Line 1 Risk reporting framework
• Lead in managing the quality of Finance data in TRACx (Risk management system)
• Partnering with business stakeholders in completing their Risk and Control Self-Assessments
• Support Finance to continue to develop a sound Risk Management and/or Compliance culture within the organisation.
• Partnering with business stakeholders to assess and document the operational and compliance risk elements associated with the current suite of change initiatives across Finance.

Key accountabilities:

• Responsible for supporting the Head of Business Management and 1L Risk and Senior Manager Risk - Finance in the establishment and maintenance of Finance's Risk Management Framework.
• Deliver timely Risk Management and/or Compliance analysis and advice to specific areas of the organisation to enable the business to be commercially successful and fully compliant with legal and regulatory requirements.
• Responsible for conducting risk assessments on the design and operational effectiveness of Finance's key processes and produce timely control assurance reporting.
• Responsible for assisting the business in identifying and formulating corrective strategies and implementation plans for key corrective actions and preventative controls.
• Support the managing of the monthly Finance Risk Committee including leading the discussions on deep dives sessions and insights on risk matters such as Incident root-causes.
• Responsible for assist the Finance team members in identifying the potential risks and compliance issues associated with their day-to-day business goals, including assisting the incident and breach reporting process.
• Support Finance to continue to develop a sound Risk Management and/or Compliance culture within the organisation.

This role is responsible for leading the Claims Quality Assurance team and providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles. A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk based detective controls and insights relating to claim assessment. You may be required to lead the delivery of small to medium scale projects or well-defined tasks on major projects to enable QA remediation or continuous improvement initiatives.

We have an opportunity to join TAL as a Partnership Manager. Reporting to the Head of AMP Partnership, this is a client facing role that has the responsibility for managing TAL’s partner insurance arrangements and relationships. You will play a critical role in proactively and effectively delivering high-quality services in line with our administration agreements, other contractual or stated commitments and value add offerings.

In this role you will: 

• Be responsible for the delivery of high-quality services to clients in accordance with our administration agreements, other contractual or stated commitments
• Maintain strong and effective stakeholder relationships across peers at TAL to ensure that the enterprise can deliver on our client commitments
• Maintain operational and strategic account management plans
• Report and monitor on adherence to Service Level Agreements
• Respond to queries where answer is clearly stated within existing policy documentation
• Respond where basic interpretation is required or precedent is available to draw upon, otherwise refer to a more senior member of staff where interpretation is required
• Provide/review initial drafting of Policy Document Changes
• Work with clients and internal peers in relevant operational areas to design and implement required changes to operational process

As a Claims Portfolio Manager, you will play a key role in supporting the claims team by delivering data-driven insights on the performance and health of the claims portfolio. You will be responsible for:

• Providing regular and ad-hoc feedback to the claims team and senior management on the status and trends of their portfolios.
• Identifying opportunities and risks for portfolio improvement and optimization, and recommending actions to the claims team and senior management
• Collaborating with other portfolio managers, analysts, and stakeholders to ensure alignment and consistency across the claims function
• Coach claims people on claim management strategy and action

The Commercial Accounts and Relationships Team is a cross-functional team within the Group Life & Investments Business Unit.  The team is dedicated to building on our existing strategic partnerships, as well as designing and implementing superannuation and retirement propositions to take to market. 

The Partnership Manager is a is a client facing role that has the responsibility for managing TAL’s partner insurance arrangements and relationships. You will play a critical role in proactively and effectively delivering high-quality services in line with our administration agreements, other contractual or stated commitments and value add offerings.

In this role you will:

• Deliver high-quality services to clients
• Support the relationship of Tier 1 clients
• Manage operational and strategic account plans
• Maintain strong and effective stakeholder relationships across peers at TAL
• Maintain operational and strategic account management plans
• Deliver PDS process to clients and draft review/PDS/communications
• Provide/review initial drafting of 'Policy Document Changes'
• Work with clients and relevant internal peers to design and implement operational process changes
• Report and monitor on adherence to service level agreements
• Respond to policy queries working with a senior member of team where interpretation is required
• Maintain strong and effective stakeholder relationships across peers at TAL to ensure that the enterprise is able to deliver on our client commitments

This is a unique opportunity to join TAL as a Consulting Manager. As a member of our People and Culture team, you be lead a team of People and Culture Consultants, develop strategies and practices while maximising operational excellence, process and system improvements.

With your strong employment relations and leadership experience you will oversee the management of employment relation cases, providing guidance and direction to the People and Culture Consultants, with a strong focus on improving the overall people experience and uplifting leader capability.

In this role you will: 

• Develop and deliver the tier 2 strategy and operational planning and execution with a focus on driving improvement and leading change.
• Ensure the effective allocation of consulting work, cyclical tasks and project work for the People and Culture Consultants, ensuring balanced share of workload and variety of work.
• Develop and execute ongoing technical and professional development to the People and Culture Consultants to ensure opportunity for growth and succession planning.
• Provide complex policy interpretation and advice on employment related legislation to the wider business and People and Culture Service Desk.
• Provide people advisory support and consultancy to People Leaders around human resource ‘lifecycle’ activities (e.g performance management, retention, promotion, job design, employee development, pay and benefits, resourcing, workers compensation etc).
• Support People Leaders in the design and delivery of return to work plans for returning employees including the delivery of appropriate documentation to WHS Manager and any other required external bodies.
• Manage the delivery of team projects and oversight of consulting resourcing and work allocation across projects and case management.
• Ensure accurate and timely reporting of cases including reporting on insights, trends and providing recommendations.
• Take ownership of the People and Culture Case Management portal (ServiceNow) with a focus on enhancements and data quality.